Admirals Reach Care Home has a Review Score of 9.7 (9.687) out of 10, based on 58 reviews in the last 2 years. Over all time Admirals Reach Care Home has 324 reviews.
Review from Philip R (Husband of Resident) published on 11 November 2019
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Overall Experience
4.0 out of 5
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Review from Fiona W (Daughter of Resident) published on 7 November 2019
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5.0 out of 5
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Review from Kathy C (Sister of Resident) published on 5 November 2019
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4.0 out of 5
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Review from M H (Granddaughter of Resident) published on 30 October 2019
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4.0 out of 5
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Review from Anne R (Wife of Resident) published on 24 October 2019
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4.0 out of 5
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Review from Diane H (Daughter of Resident) published on 22 October 2019
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5.0 out of 5
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Review from L D (Daughter of Resident) published on 18 October 2019
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Overall Experience
4.0 out of 5
Reply from Clare Sheehan, Careline Advisor at Admirals Reach Care Home
Thank you for your comments on the high standards of care your Mother receives at Admirals Reach. We are in the process of employing 3 new housekeeping staff, meanwhile, we have requested our own staff to cover where needed. Residents have plenty of activities planned by the well-being coordinators following consultation from Residents and their families, however, we welcome any new suggestions. We are still waiting for the confirmation of the date for refurbishment.
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Review from P O (Niece of Resident) published on 16 October 2019
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5.0 out of 5
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Review from J B (Daughter of Resident) published on 16 October 2019
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5.0 out of 5
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Review from Barbara C (Niece of Resident) published on 10 October 2019
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4.0 out of 5
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Review from Mike Y (Brother of Resident) published on 10 October 2019
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4.0 out of 5
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Review from Jane R (Daughter of Resident) published on 23 August 2019
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4.0 out of 5
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Review from Ray R (Brother of Resident) published on 22 August 2019
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5.0 out of 5
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Review from Susan H (Daughter-in-law of Resident) published on 22 August 2019
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5.0 out of 5
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Review from Martin G (Son of Resident) published on 22 August 2019
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4.0 out of 5
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Review from Frances H (Daughter of Resident) published on 7 August 2019
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4.0 out of 5
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Review from Joanna W (Daughter of Resident) published on 6 August 2019
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5.0 out of 5
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Review from Jill M (Friend of Resident) published on 6 August 2019
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4.0 out of 5
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Review from Irene T (Wife of Resident) published on 6 August 2019
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5.0 out of 5
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Review from Brenda S (Daughter-in-law of Resident) published on 26 July 2019
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Overall Experience
4.0 out of 5
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The Review Score of 9.7 (9.687) out of 10 for Admirals Reach Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 58 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 56 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.687 for Admirals Reach Care Home is calculated as follows: ( (530 Excellents x 5) + (128 Goods x 4) + (6 Satisfactorys x 3) + (6 Poors x 2) + (14 Very Poors x 1) ) ÷ 684 Ratings = 4.687
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Admirals Reach Care Home is based on 56 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 158 registered maximum number of service users is 31.6, which has been reached with 56 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 Jan 2024
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Job Title: Home Manager
“For me, it’s making a real difference to our Resident’s lives with good care delivery and support.”
Lal is a Registered Nurse with over twenty years’ experience. He is a knowledgeable leader who is passionate about delivering the highest standards in care and quality of life to older people, to enrich their lives. Lal is dedicated to providing quality care and support for elderly people, to enrich their lives.
Lal closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He uses his experience to motivate his team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home. Lal is committed to promoting individual choice for Residents, allowing them to feel empowered.
He also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Admirals Reach.
When asked what he enjoys most about his role, Lal remarked:
“Seeing Residents smiling and knowing that as a team we are making a difference to their lives.”
In his spare time, Lal enjoys playing badminton, travelling to exciting destinations and spending quality time with his family.
If you would like to find out more information about Admirals Reach, Lal has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.
T 01245 266 567
W hc-one.co.uk
E AdmiralsReach.Manager@hc-one.co.uk
