Alexandra House

Hamstel Road, Harlow CM20 1BU
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9.8 99 Reviews
  • Alexandra House, Harlow
Alexandra House is situated in lovely grounds and next to the Princess Alexandra Hospital in Harlow. This spacious home provides care for older people, older people with dementia and nursing care. All the bedrooms and lounges are beautifully furnished with wall-mounted flat screen televisions. The en-suites are fitted with light sensors to turn on the lights to aid those cared for and also contribute towards a greener environment.

The home has an area specifically designed for relaxation with soft fibre optic lights, oils to promote a sense of well being and peaceful pictures. A dedicated area for dementia care is designed to enable those cared for to maintain independence in a safe environment.

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Care Provided by Alexandra House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 106 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Mirela Taban (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (106)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 3

Funding & Fees Guide for Alexandra House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,275
    • Self-Funded Residential Dementia Care from £1,275
    • Self-Funded Nursing Care from £1,600
    • Self-Funded Nursing Dementia Care from £1,600
    • RESPITE Self-Funded Residential Care from £1,425
    • RESPITE Self-Funded Residential Dementia Care from £1,425
    • RESPITE Self-Funded Nursing Care from £1,750
    • RESPITE Self-Funded Nursing Dementia Care from £1,750
  • (these prices are only a guideline, please contact Alexandra House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at their home, please press the buzzer on the intercom. A member of staff will greet you shortly. They kindly request that you sign the guestbook upon both arrival and departure. This helps them to maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Alexandra House Reviews (99)

Total of 99, showing 1-20
9.8

Alexandra House has a Review Score of 9.8 (9.781) out of 10, based on 35 reviews in the last 2 years. Over all time Alexandra House has 99 reviews.

Overall Experience

  • 79
  • 17
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Date Published

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Review from Peter H (Respite Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Alexandra House for rehabilitation. It was a daunting place to come, not knowing what to expect but my very first day I was made to feel at ease by joining other residents in the dining room for breakfast. The staff have been amazing, making my experience an easy one for which I am very grateful.

Reply from Mirela Taban, Home Manager at Alexandra House

Thank you for your kind review. I will ensure to share your lovely review with the team.


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Review from Iris T (Daughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was 100 years old on 12/1/25. The home absolutely gave my mum a day to remember. They put on a lovely buffet. They made her a beautiful cake that was delicious. They decorated her room and also the room that we were allowed to have just for her 100 birthday celebration with her family. All the
staff made a big deal over her birthday, singing happy birthday to her. We cannot praise the management and all the staff enough for how they look after our mum. We would definitely recommend Alexandra Care Home. Thank you all again. From all her family. With much love to you all.

Reply from Mirela Taban, Home Manager at Alexandra House

Thank you for your kind review. I will ensure to share your lovely review with the team.


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Review from N P (Relative of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have two relatives in Alexandra House. My sister and my mother. I have been happy with the overall care offered to both by the staff and am impressed with the general positive attitude of both residents and family.

Reply from Mirela Taban, Home Manager at Alexandra House

Thank you for your kind review and we are pleased to hear that you are happy with the care your mum and sister gets here at Alexandra House.


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Review from Nicola C (Daughter of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All Alexandra House nurses, carers and staff have provided outstanding, compassionate care to our lovely Dad, enabling us to have a precious extra year with him and Dad to enjoy the activities, company and an enjoyable outing. For this, we will be forever grateful.

Reply from Mirela Taban, Home Manager at Alexandra House

At Alexandra House, we strive to deliver care to the highest of standards for our residents and will always go above and beyond to ensure a comforting homely environment. Thank you for your very kind words. Absolutely pleasure to care for your loved one. I will ensure to share your lovely review with the team.


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Review from Suzette M (Daughter of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Alexandra House for a little over a year. She is very happy there. I cannot fault the staff in any way. Their attention to detail and their never-ending care just prove to me that Alexandra House choose their staff correctly. The manager is always available to talk to me and
my family whenever we wish. An all-around great atmosphere in the home. Runwood Homes should be very proud.

Reply from Mirela Taban, Home Manager at Alexandra House

Thank you for your kind review and we are pleased to hear that you are happy with the care your mum gets here at Alexandra House. I will ensure to share your lovely review with the team.


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Review from Desney H (Daughter of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful, from the deputy manager down to well-being, all caring and supportive.

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Review from John C (Son of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our beautiful Dad spent his final fifteen months living at Alexandra House.
The wonderful care all the staff gave him was an amazing and lovely final year of life. The staffing is consistent and extensive, not to forget the background staff, providing the feeding, cleaning and maintenance.
He loved
being there and we will be forever grateful for their kindness and compassion, not only to him but to us as a family.
We were in a blessed position that between us we could see Dad every day.
Our heartfelt thanks.

Reply from Mirela Taban, Home Manager at Alexandra House

Thank you so much for sharing such heartfelt and positive feedback about Alexandra's team. It means the world to us to know that your dad received the compassionate, dedicated care he needed during such a challenging time. We strive to create a warm and supportive environment for all our residents, and it's incredibly rewarding to hear that you found our team empathetic, kind and fully committed to your dad's well-being. Ensuring dignity, respect and love is at the core of everything we do and your words affirm that we're making a difference.


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Review from Marc G (Relative of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife's nan is a resident in Alexandra House. Ever since she has been there she is a very happy woman. She enjoys not only activities but really likes the interaction with other residents and staff. The home is really clean and the gardens are very well looked after. My family are very happy that
she is so well looked after. Thank you all. The manager is very approachable and a very kind lady.

Reply from Mirela Taban, Home Manager at Alexandra House

Dear Marc, thank you for the time taken to review us. We will ensure to inform the extended team of your excellent review.


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Review from Angela R (Daughter of Resident) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my brothers and sisters are very pleased with the level of care given to our mother at Alexandra House, the staff are very tentative and polite, as a family we feel at ease that our mother is safe and being excellently cared for 24 hours, day and night. We are encouraged to ask questions
and any concerns are quickly resolved.
The cleanliness and food provided is a very good standard.

Reply from Mirela Taban, Home Manager at Alexandra House

At Alexandra House, we strive to deliver care to the highest of standards for our residents and will always go above and beyond to ensure a comforting homely environment. Thank you for your very kind words. Absolutely pleasure to care for your loved one. I will ensure to share your lovely review with the team.


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Review from L M (Daughter of Resident) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff all excellent, my mum had 2 weeks respite. We could relax knowing Mum was safe and looked after with kindness in Alexandra House. Thank you.

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Review from Geoffrey W (Husband of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and food. Thank you.

Reply from Mirela Taban, Home Manager at Alexandra House

Thank you for the time taken to review us. We will ensure to inform the extended team of your excellent review.


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Review from K B (Daughter of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident just over a week. He is really settling in quickly and the staff are so kind and friendly. The chef has been to see him to ensure he gets the food he likes. They have become friends and my dad looks forward to seeing him and a few others who have gone out of their way to make
him feel welcome and special. His room is lovely and light with huge window and en-suite. The whole place is modern and clean. I'm so happy that he likes it.

Reply from Mirela Taban, Home Manager at Alexandra House

Thank you for your kind review and we are pleased to hear that you are happy with the care your dad gets here at Alexandra House.


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Review from Alan H (Husband of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased that I was able to place my wife in Alexandra House. All the staff are helpful, friendly and caring and the managers are very approachable.

Reply from Mirela Taban, Home Manager at Alexandra House

Thank you for your kind review and we are pleased to hear that you are happy with the care your wife gets here at Alexandra House.


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Review from Tracey P (Daughter of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for each and every member of the professional team at Alexandra House.
The care provided for Mum during the past 10 months is second to none. The way they are with not just Mum but every resident shines through, it's clear to see they all make such a difference to everyone
there.
It is extremely safe, clean, well organised, providing many fun activities weekly and has a nice happy feel as soon as you step through their door.
It's like one big happy family and they go above and beyond to make everyone welcome, this includes family and friends that visit.
The food always looks good and Mum enjoys seconds so compliments to the chef too.
Mum being there has allowed me to continue working without the constant worry of how she is as I am 100% certain she is completely taken care of with all her needs met by happy, caring, smiling staff. Mum is so happy and it's a pleasure to see. I will always remain forever thankful to every one of them caring for her.
Thank you.

Reply from Mirela Taban, Home Manager at Alexandra House

Thank you for your kind words. We're happy to hear that you're pleased with the care your mother is receiving. I will pass your feedback on to the team. Kind regards


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Review from G C (Son of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for more than a year but my comments are given for the past 1 year. The staff have given exemplary care. Mum is treated as an individual and with respect. The food is excellent and is prepared in the on-site kitchen. There are numerous activities every week. My family is always
made welcome and I am involved in decision-making. Mum is always well-kept, and the visiting hairdresser is a bonus. The building, fittings and furniture are kept in excellent condition and are always clean. The manager is a lady of great experience and knowledge and has great vision and energy for continuing to improve what is excellent. The same enthusiasm and skills are also found in the senior staff, carers and nursing staff. I have found all staff to have a pleasant disposition and readily listen and be helpful. Every effort is made to make Alexandra House a caring, but stimulating environment for the residents, which importantly makes the residents feel that it is their home.

Reply from Mirela Taban, Home Manager at Alexandra House

Thank you for taking the time to leave this kind review for Alexandra House. The care team in the home are dedicated to giving the best care and support to our residents and their families, so it's heartwarming to hear that you feel your mum is well-looked after. We hope your mum continues to enjoy our wonderful home and that you and your family always feel welcome to visit at any time.


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Review from Louise S (Daughter of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum spent from the end of August 23 until mid-December in Alexandra House following a fall in July, in which she unfortunately fractured her leg and was unable to weight bear for over three months. On arriving, all staff seemed very friendly and were very helpful and informative on Mum's situation.
She enjoyed the social events she attended and said the food was very nice. All in all, a nice care home to know Mum was well looked after. Five stars to all the lovely staff; you do an amazing job.

Reply from Mirela Taban, Home Manager at Alexandra House

Thank you for your kind words. We're happy to hear that you're pleased with the care your mother received during her stay at our home. I will pass your feedback on to the team. Kind regards.


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Review from P N (Son of Resident) published on 1 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has received excellent care since moving into Alexandra House in June 2023. The staff are care team are very friendly and attentive. This is a very well-run care home with good support from the community nursing team and GP.

Reply from Mirela Taban, Home Manager at Alexandra House

Thank you for your kind words. We're happy to hear that you're pleased with the care your father is receiving in our Home. I will pass your feedback on to the team. Kind regards and thank you for taking the time to review our Home


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Review from Denise B (Daughter of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really happy with the care my mother is given. All the staff are excellent with her. All the staff are really friendly. Management are excellent with talking to me about Mum. I am very happy with all.

Reply from Mirela Taban, Home Manager at Alexandra House

Thank you for the time taken to review our home. We are pleased to know that you are happy with the care Mum receives in our home. I will ensure your lovely review will be shared with the team.


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Review from David B (Son of Resident) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent home, well managed and clean, with lovely, caring staff where nothing is too much trouble. My mother is very happy with all aspects of her care here at Alexandra House, and I am so content knowing I have left her in such good hands. I have no hesitation in recommending this lovely
home to anybody in need.

Reply from Mirela Taban, Home Manager at Alexandra House

Thank you for your kind words. We're happy to hear that you're pleased with the care your mother is receiving. I will pass your feedback on to the team. Kind regards.


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Review from Mel G (Granddaughter of Resident) published on 9 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad was transferred here on palliative care and had been here three/four weeks before he passed away Monday night.
During his time on Cherries, he was made extremely comfortable and treated with love and respect.
All the staff here have been extremely supportive, helpful and friendly and overall.
a lovely experience under the circumstances.
When we had a call with sad news, the staff were compassionate, supportive and sympathetic with us and were fantastic, they haven’t pushed to get us to clear Grandad's belongings and said when we are ready is fine with them. His room was locked securely with his belongings as his things were safe until we were ready to collect.
Would like to say a massive thank you to everyone who cared for Grandad in this short time, especially one member of staff who kept us updated with how Grandad was doing.
Thanks again.

Reply from Mirela Taban, Home Manager at Alexandra House

Thank you for taking the time to write this wonderful review. I will pass on your kind words to the team on our nursing unit.
Kind Regards.


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Current Review Score: 9.8 (9.781)

Overview of Review Score

The Review Score of 9.8 (9.781) out of 10 for Alexandra House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.781 for Alexandra House is calculated as follows: ( (337 Excellents x 5) + (58 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 411 Ratings = 4.781

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alexandra House is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (6)

Mirela

Mirela Taban

Job Title: Home Manager

Joined: 2017

Hello, My name is Mirela Taban and I am the Home Manager here at Alexandra House. I have a background in nursing in my home country and I have worked within the care sector as a nurse for over ten years now. I've had the pleasure of being a part of the Alexandra House family for 7 years, working in various roles around the Home. I am very passionate about my role and the residents are at the heart of all I do. I am always available to chat, my door is always open, and I look forward to welcoming you and our community friends to Alexandra House very soon!


Peter

Peter Nunn

Job Title: Home Administrator

Joined: 2015

I have been in the role for almost 10 years; February 2025 will mark my tenth year with Runwood Homes. I really have enjoyed my time to date with Alexandra House. We have a great team here, and it’s a pleasure to work with them; also, the management team is very supportive. I like pretty much all aspects of the role; it is a very demanding and rewarding role.


In my spare time, I enjoy spending time with my partner and children. I also enjoy sports, mainly football and tennis; I am a bit of a Tottenham Hotspur supporter.


Marion

Marion Walker

Job Title: Receptionist

Joined: 2020

I have been a receptionist at Alexandra House for 4 years. I really enjoy my role and all that goes with it. I enjoy seeing people every day; I like interacting with relatives and residents.


In my spare time, I am currently decorating my new flat, which I enjoy doing.


Lee

Lee Smith

Job Title: Housekeeper

Joined: 2020

My name is Lee, I’ve been a Housekeeper at Alexandra House for 3 years. I was domestic staff for 1 year, and I was promoted by our home manager, who has supported me with settling into my current role. I enjoy my job and the people I work with.


In my spare time, I do my housework and walk my dogs.


Martin

Martin Mares

Job Title: Head Chef

Joined: 2020

My name is Martin. I grew up in Slovakia and spent 4 years studying to be a chef before moving to the UK. I came to the UK for a holiday and decided I liked it here and wasn’t going home! I took a role in retail to gain confidence in the English language before joining a renowned care provider as a kitchen assistant. Within 3 months I had advanced to chef and then very quickly to Head Chef.  It was a whole new experience learning about English cuisine and our quirky likes and dislikes; baking was a completely new experience, as I had not experienced this at home. My passion for my chosen career kept me in this role for 6 years, working across three different sites. I took the opportunity to progress to Regional Chef which involved menu planning, audits, recruitment, training, and writing policies, a role I continued in for 4 years.


I happened to see an advert for Head Chef at Alexandra House, which is very local to me and decided it was time to go for a change. I joined Alexandra House 4 months ago and have seen joining Runwood as a great career move. I love the friendliness of the team and the great management of Alexandra House, where I feel a highly valued member of the team.


I feel passionately that food is of the utmost importance to our residents and should be a high-quality, enriching experience at every mealtime for all. I aim to accommodate individual tastes, and if there is a particular food that a resident favours that is not on the menu, I will ensure we make it available for them. It is important for me to meet new residents when they arrive to discuss their preferences and any allergies alongside any needs for a modified diet.


“My plan for the summer is to hold international food days; Italian is my favourite to cook! Tasting days for the residents are something I am extremely excited about; let their tastes help steer the direction of our menus.”


Judith

Judith Buenafe

Job Title: Deputy Manager

Joined: 2012

Hello, my name is Judith, and I am the Deputy Manager here at Alexandra House. I bring over 12 years of experience in caring for elderly people, including those living with dementia. I began my journey at Alexandra House as a care assistant in 2012 and have worked my way up through various roles to become Deputy Manager.


I truly enjoy collaborating with our team to deliver the highest quality, person-centred care to all our residents. Every aspect of my role brings me joy, as it allows me to make a meaningful difference in their lives.


In my spare time, I am an active member of my church, where I also sing in the choir.


Frequently Asked Questions about Alexandra House

What types of Care is Alexandra House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Alexandra House provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Alexandra House have?

There are 106 Single Rooms.

What are the Facilities & Services at Alexandra House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Alexandra House to the centre of Harlow?

0.6 mile(s) as the crow flies, distance by road may be significantly further.