Alexandra House

Hamstel Road, Harlow CM20 1BU
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9.8 99 Reviews
  • Alexandra House, Harlow
Alexandra House is situated in lovely grounds and next to the Princess Alexandra Hospital in Harlow. This spacious home provides care for older people, older people with dementia and nursing care. All the bedrooms and lounges are beautifully furnished with wall-mounted flat screen televisions. The en-suites are fitted with light sensors to turn on the lights to aid those cared for and also contribute towards a greener environment.

The home has an area specifically designed for relaxation with soft fibre optic lights, oils to promote a sense of well being and peaceful pictures. A dedicated area for dementia care is designed to enable those cared for to maintain independence in a safe environment.

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Care Provided by Alexandra House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 106 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Mirela Taban (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (106)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 3

Funding & Fees Guide for Alexandra House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,275
    • Self-Funded Residential Dementia Care from £1,275
    • Self-Funded Nursing Care from £1,600
    • Self-Funded Nursing Dementia Care from £1,600
    • RESPITE Self-Funded Residential Care from £1,425
    • RESPITE Self-Funded Residential Dementia Care from £1,425
    • RESPITE Self-Funded Nursing Care from £1,750
    • RESPITE Self-Funded Nursing Dementia Care from £1,750
  • (these prices are only a guideline, please contact Alexandra House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at their home, please press the buzzer on the intercom. A member of staff will greet you shortly. They kindly request that you sign the guestbook upon both arrival and departure. This helps them to maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Alexandra House Reviews (99)

Total of 99, showing 21-40
9.8

Alexandra House has a Review Score of 9.8 (9.781) out of 10, based on 35 reviews in the last 2 years. Over all time Alexandra House has 99 reviews.

Overall Experience

  • 79
  • 17
  • 3
  • 0
  • 0

Date Published

99
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Review from E W (Sister of Resident) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the management and carers extremely friendly and pleasant. The home is very clean and fresh. The meals are just the right size and filling. Whenever I visit everyone always has tea or biscuits and I often get offered a drink as well. Bedrooms and ensuite are clean every time I go. The outlook
from the rooms is pleasant.
I would recommend this care home.

Reply from Mirela Taban, Home Manager at Alexandra House

Thank you for your kind words.
I will pass your feedback on to the team.
Kind regards.


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Review from M B (Daughter of Resident) published on 19 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came for respite for two weeks, I was very impressed with the care staff, as being a long-term carer myself, I was looking for any problems that could arise. Mum seems happy most of the time. Mum could be quite demanding at times and I spoke to the carers and they understood her personality
very quickly. We have decided that Mum should stay so I can look after my elderly father.
I know my mum is getting for more stimulation there with different activities than she ever would at home... Thank you to the staff, they are always very pleasant with such a demanding job. Especially on a dementia floor.

Reply from Mirela Taban, Home Manager at Alexandra House

Thank you for your kind words. We're happy to hear that you're pleased with the care your mother is receiving. I will pass your feedback on to the team. Kind regards, Mirela.


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Review from Sandy A (Daughter of Resident) published on 12 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of Alexandra House Care Home, Strawberries Unit, for two weeks respite care this September 2023.
This was the first time my mum had gone into respite care and I was anxious and worried about leaving her. However, we were met by friendly, welcoming staff who not only took the
time to settle Mum in but also provided me the support and reassurance I needed to leave her in their care.
The accommodation was adequate and clean.
My mum was well cared for during her stay, enjoying her time engaging with staff and other residents alike.
Thank you to all in Strawberries, particularly one member of staff, for looking after Mum so well and making it an enjoyable experience for her.

Reply from Mirela Taban, Home Manager at Alexandra House

Thank you for your kind words. It was an absolute pleasure to care for and look after your mum at Alexandra House. We strive to provide an excellent level of care and service for all our residents. I will make sure to pass on your lovely feedback to the staff and management team. Regards, Mirela.


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Review from T C (Son of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home always welcoming to visitors care for individuals a priority. Recent birthday party organised by staff was excellent, ran everything beautifully. Although often recalcitrant, mother is always looked after completely.

Reply from Mirela Taban, Home Manager at Alexandra House

Thank you for your kind words. It is an absolute pleasure to care for and look after your mum at Alexandra House. We strive to provide an excellent level of care and service for all our residents. I will make sure to pass on your lovely feedback to the staff and management team. Regards, Mirela.


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Review from P R (Brother of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant and helpful staff. Patient staff with care and devotion experience.

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Review from C C (Daughter of Resident) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has had fantastic care here for the last year. Staff go above and beyond for my dad and for myself. Very supportive to the family.

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Review from Nicola H (Daughter of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Alexandra House Care Home for several months, Mum passed away in May.
All staff, manager, nurses and carers, went above and beyond the call of duty. My sister and myself will be forever thankful that Mum's last months were at Alexandra House. Mum was so happy here and myself
and my sister enjoyed coming here to visit.

Reply from Mirela Taban, Home Manager at Alexandra House

Thank you for your kind words. It was an absolute pleasure to care for and look after your mum at Alexandra House. We strive to provide an excellent level of care and service for all our residents. I will make sure to pass on your lovely feedback to the staff and management team.
Regards,
Mirela.


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Review from S I (Son of Resident) published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in your care since March and we, as a family, have been very happy with your care home. Many excellent, great staff members and I have only come across one that was rude and a little unprofessional but it happens. Some have bad days, I work for the local authority myself and understand
the pressures etc.

Reply from Mirela Taban, Home Manager at Alexandra House

Thank you for your valuable feedback. We're happy to hear that you're pleased with the care your father is receiving. I will pass your feedback on to the team.
Your feedback helps us continue to improve and provide the best possible service to our residents and their loved ones.


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Review from Noel L (Son of Resident) published on 23 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at the home just over four years, I can not thank the staff and management enough. Staff are always polite and always willing to help.
My mum is happy and very cared for. I'm well informed about my mum's health.

Reply from Mirela Taban, Home Manager at Alexandra House

Thank you for taking the time to share your lovely feedback, myself and the team really do appreciate it. We are very lucky to have such lovely families that support us to be the best we can be.


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Review from T P (Daughter of Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is a happy place. The staff are excellent. The atmosphere is great. My father was very happy there. The residents are always the priority, the food is good and the rooms are excellent. I was very confident my father would be well looked after, and he is!
My father passed away at this home.
He was unhappy when he wasn't there. They let him enjoy his time. He was always supported and cared for. Always clean and tidy. Loved to sit in the garden. The staff I dealt with and the ones who looked after him were excellent.

Reply from Mirela Taban, Home Manager at Alexandra House

Thank you for your kind words. It was an absolute pleasure to care for and look after your dad at Alexandra House. We strive to provide an excellent level of care and service for all our residents. I will make sure to pass on your lovely feedback to the staff and management team.


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Review from Lee H (Son of Resident) published on 15 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in the home for two months. He was nothing but cared for. He became stronger thanks to the care he received and was able to return home. The staff and management were all fantastic they went above and beyond for my dad and we as a family are truly grateful.

Reply from Mirela Taban, Home Manager at Alexandra House

Thank you for your valuable feedback. We’re happy to hear we met your expectations.


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Review from J S (Son of Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with both the home and the staff. The staff are friendly and courteous. Mum is well looked after and cared for.

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Review from J D (Daughter of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very friendly and took great care of their residents. My mum had to stay in Alexandra House as she was in recovery, having broken her hip.
Alexandra House allowed the family peace of mind.
In my mum's words, she said she felt rested, comfortable, safe and secure. It was also company
for her and much better than sitting in a hospital ward which quite often was on her own.

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Review from D B (Son of Resident) published on 22 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very happy with the care my mother received.

Reply from Carly Harris, Deputy Manager at Alexandra House

Thank you for your valuable feedback. We’re happy to hear we met your expectations.


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Review from Barbara B (Respite Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to Alexandra House for 2 weeks of respite and found it to be caring and friendly. The staff were wonderful.

Reply from Carly Harris, Deputy Manager at Alexandra House

Hi Barbara, thank you so much for your kind words. It was a pleasure having you. We hope to see you soon!


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Review from Gary G (Son of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my dad received at Alexandra House from all of the staff was always with care and to the highest standards possible. They all went above and beyond in making my dad's time at Alexandra House to be the best it could possibly be. They also made time to care for my mum and the rest of our
family on each of our many visits. (Usually every day.) My gratitude to all of the staff at Alexandra House, thank you all.

Reply from Mirela Taban, Home Manager at Alexandra House

Hi Gary, thank you for your kind words. We value your feedback and are happy to hear that we made your father and the rest of your family feel comfortable and welcome. Kindest regards, Mirela.


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Review from Kelly H (Daughter of Resident) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have wished for a more caring and friendly place for my dad to have stayed in. Every one of his complex needs was addressed with love and care and kindness. They even cared so well for my mum even though she was only a visitor. I would recommend Alexandra House Care Home very highly to everyone.
Thank you all so very much.

Reply from Mirela Taban, Home Manager at Alexandra House

Thank you for your valuable feedback. We were saddened by your father's passing. It was truly was a pleasure to care for him. I will pass your kind words on to the wider team. Kind regards, Mirela.


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Review from Selma G (Wife of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in Alexandra House from July - 1st Dec 2022 when he died. During his stay, he, I and all our family were treated with care, compassion and respect by all the nurses, carers and staff. The manager went above and beyond, was approachable, fair and caring and never too busy to see us and
deal with anything we brought to her. She pointed us in the right direction on many occasions supporting us all the way. I have to say originally Alexandra House was our second choice of care home but we were so wrong. There are not enough words to praise Alexandra House and everyone who works/volunteers there. We have no hesitation in recommending Alexandra House as no.1 care choice in Harlow.

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Review from R H (Granddaughter of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has been in Alexandra House for around 6 months. So far everything has been great. The staff are brilliant and treat my grandad as though he is family. The safety/security is very good apart from the front entrance as quite a lot of visitors don't close the door properly. Everyone has been
very caring as when my grandad is confused or worried they contact us to put him at ease.

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Review from Anthony C (Son of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and nursing my mum has received from all staff at Alexandra House has been second to none. Follow-ups and feedback constant. I am very happy with all aspects of my mum's care by such a warm and friendly staff.

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Current Review Score: 9.8 (9.781)

Overview of Review Score

The Review Score of 9.8 (9.781) out of 10 for Alexandra House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.781 for Alexandra House is calculated as follows: ( (337 Excellents x 5) + (58 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 411 Ratings = 4.781

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alexandra House is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (6)

Mirela

Mirela Taban

Job Title: Home Manager

Joined: 2017

Hello, My name is Mirela Taban and I am the Home Manager here at Alexandra House. I have a background in nursing in my home country and I have worked within the care sector as a nurse for over ten years now. I've had the pleasure of being a part of the Alexandra House family for 7 years, working in various roles around the Home. I am very passionate about my role and the residents are at the heart of all I do. I am always available to chat, my door is always open, and I look forward to welcoming you and our community friends to Alexandra House very soon!


Peter

Peter Nunn

Job Title: Home Administrator

Joined: 2015

I have been in the role for almost 10 years; February 2025 will mark my tenth year with Runwood Homes. I really have enjoyed my time to date with Alexandra House. We have a great team here, and it’s a pleasure to work with them; also, the management team is very supportive. I like pretty much all aspects of the role; it is a very demanding and rewarding role.


In my spare time, I enjoy spending time with my partner and children. I also enjoy sports, mainly football and tennis; I am a bit of a Tottenham Hotspur supporter.


Marion

Marion Walker

Job Title: Receptionist

Joined: 2020

I have been a receptionist at Alexandra House for 4 years. I really enjoy my role and all that goes with it. I enjoy seeing people every day; I like interacting with relatives and residents.


In my spare time, I am currently decorating my new flat, which I enjoy doing.


Lee

Lee Smith

Job Title: Housekeeper

Joined: 2020

My name is Lee, I’ve been a Housekeeper at Alexandra House for 3 years. I was domestic staff for 1 year, and I was promoted by our home manager, who has supported me with settling into my current role. I enjoy my job and the people I work with.


In my spare time, I do my housework and walk my dogs.


Martin

Martin Mares

Job Title: Head Chef

Joined: 2020

My name is Martin. I grew up in Slovakia and spent 4 years studying to be a chef before moving to the UK. I came to the UK for a holiday and decided I liked it here and wasn’t going home! I took a role in retail to gain confidence in the English language before joining a renowned care provider as a kitchen assistant. Within 3 months I had advanced to chef and then very quickly to Head Chef.  It was a whole new experience learning about English cuisine and our quirky likes and dislikes; baking was a completely new experience, as I had not experienced this at home. My passion for my chosen career kept me in this role for 6 years, working across three different sites. I took the opportunity to progress to Regional Chef which involved menu planning, audits, recruitment, training, and writing policies, a role I continued in for 4 years.


I happened to see an advert for Head Chef at Alexandra House, which is very local to me and decided it was time to go for a change. I joined Alexandra House 4 months ago and have seen joining Runwood as a great career move. I love the friendliness of the team and the great management of Alexandra House, where I feel a highly valued member of the team.


I feel passionately that food is of the utmost importance to our residents and should be a high-quality, enriching experience at every mealtime for all. I aim to accommodate individual tastes, and if there is a particular food that a resident favours that is not on the menu, I will ensure we make it available for them. It is important for me to meet new residents when they arrive to discuss their preferences and any allergies alongside any needs for a modified diet.


“My plan for the summer is to hold international food days; Italian is my favourite to cook! Tasting days for the residents are something I am extremely excited about; let their tastes help steer the direction of our menus.”


Judith

Judith Buenafe

Job Title: Deputy Manager

Joined: 2012

Hello, my name is Judith, and I am the Deputy Manager here at Alexandra House. I bring over 12 years of experience in caring for elderly people, including those living with dementia. I began my journey at Alexandra House as a care assistant in 2012 and have worked my way up through various roles to become Deputy Manager.


I truly enjoy collaborating with our team to deliver the highest quality, person-centred care to all our residents. Every aspect of my role brings me joy, as it allows me to make a meaningful difference in their lives.


In my spare time, I am an active member of my church, where I also sing in the choir.