Alexandra House

Hamstel Road, Harlow CM20 1BU
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9.8 99 Reviews
  • Alexandra House, Harlow
Alexandra House is situated in lovely grounds and next to the Princess Alexandra Hospital in Harlow. This spacious home provides care for older people, older people with dementia and nursing care. All the bedrooms and lounges are beautifully furnished with wall-mounted flat screen televisions. The en-suites are fitted with light sensors to turn on the lights to aid those cared for and also contribute towards a greener environment.

The home has an area specifically designed for relaxation with soft fibre optic lights, oils to promote a sense of well being and peaceful pictures. A dedicated area for dementia care is designed to enable those cared for to maintain independence in a safe environment.

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Care Provided by Alexandra House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 106 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Mirela Taban (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (106)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 3

Funding & Fees Guide for Alexandra House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,275
    • Self-Funded Residential Dementia Care from £1,275
    • Self-Funded Nursing Care from £1,600
    • Self-Funded Nursing Dementia Care from £1,600
    • RESPITE Self-Funded Residential Care from £1,425
    • RESPITE Self-Funded Residential Dementia Care from £1,425
    • RESPITE Self-Funded Nursing Care from £1,750
    • RESPITE Self-Funded Nursing Dementia Care from £1,750
  • (these prices are only a guideline, please contact Alexandra House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at their home, please press the buzzer on the intercom. A member of staff will greet you shortly. They kindly request that you sign the guestbook upon both arrival and departure. This helps them to maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Alexandra House Reviews (99)

Total of 99, showing 41-60
9.8

Alexandra House has a Review Score of 9.8 (9.781) out of 10, based on 35 reviews in the last 2 years. Over all time Alexandra House has 99 reviews.

Overall Experience

  • 79
  • 17
  • 3
  • 0
  • 0

Date Published

99
9
13
35
64

Review from Vickie B (Daughter of Resident) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been a resident in Alexandra House for two and a half years now, At first, the staff had to work very hard to settle him but through their dedication and professionalism, he settled. Dad likes the routine and always heartily eats the meals provided, I feel he is in a safe environment. The
new manager and the staff are always ready to listen and welcome suggestions.

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Review from C G (Sister of Resident) published on 24 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Since covid things have improved. Information is now regularly updated via email. GP and outside agencies could be better.

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Review from Patricia R (Daughter of Resident) published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been a resident for just over 4 years and died in July 2022. The care, help and kindness of all the staff will be remembered with thanks by the whole family.

Reply from Mirela Taban, Home Manager at Alexandra House

Hi Patricia, thank you for your kind words. It was an absolute pleasure to care for and look after your mum during her years at Alexandra House. We always strive to give excellent quality of care to all people who choose to live in our home. We are happy your experience with us was positive and authentic. Kind regards. Mirela.


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Review from Jo H (Daughter of Resident) published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care my mother is receiving. She is on the second floor of Alexandra House. She looks clean and tidy and the place is spotlessly clean. All the staff are friendly and helpful.

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Review from Lucy S (Daughter of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father recently passed away, and in all the years he was a resident with you, he was loved after, helped, cared for and was happy.
Thank you for looking after my father.

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Review from John L (Son of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted into this very clean, nice and friendly, professional care home. My mum was so happy and everyone loved her.

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Review from Evelyn P (Daughter of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was very poorly before going into Alexandra House. He, we think, was going up. Dad had many falls at home. The last fall was a bad one and he was taken into hospital where it was discovered he is having mini seizures. I am so delighted and relieved to say that my dear Dad has settled into his new
home. What's more, he tells me he doesn't want to go home. Thank you to the manager and all the staff for making Dad so welcome.

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Review from Joanne R (Daughter of Resident) published on 4 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last few years, life has been very difficult until we moved my mother into Alexandra House. She's not been happier. She's no longer aggressive and is extremely settled. They stimulate her with music and social events, which suits my mother very well. The staff are attentive and very caring.
Wonderful people.

Reply from Peter Brooker, Home Manager at Alexandra House

Hello Joanne, we are really appreciative of your insightful review. We take pride in the engaging activities we have for our residents, and we are so grateful to hear how pleased you are with your mother's care. Thanks again for your positive feedback.


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Review from Barbara H (Daughter of Resident) published on 11 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the care of my mother is great. All the staff are so caring and gentle. They treat her so well. All the staff are helpful to us as family.

Reply from Peter Brooker, Home Manager at Alexandra House

Hello Barbara, thank you for the review. We appreciate that you are satisfied with your mother's care. Our staff are always happy to solve any enquiries our residents have. Thanks again for the positive feedback.


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Review from C C (Grandson of Resident) published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In light of the challenges faced due to covid, the home has maintained its excellent standards. The staff are always friendly and welcoming. No request seems too much and relatives are made to feel as valuable as the residents in care. The home has exceeded expectations in terms of managing relative
visits and the care is always dignified. Appears clean and tidy whenever I visit. Great job team!

Reply from Peter Brooker, Home Manager at Alexandra House

Thank you for the kind review. Your comments greatly enhance the care we provide to our residents, and we appreciate your feedback. The residents are always the number one priority and we are grateful that you are satisfied with your grandparent's care.


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Review from Anne L (Daughter of Resident) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a very difficult year, losing our Mum at the home in July and then our Dad being rushed to hospital in November 2021. We as a family cannot thank the marvellous staff at Alexandra House enough for their love, empathy, and support. Staff go above their daily requirements to meet not only their
residents' needs but also family members' too. They are total unsung heroes of this pandemic. And are our Angels.

Reply from Peter Brooker, Home Manager at Alexandra House

Hello Anne, thank you for your thoughtful review. We are happy to have provided the best care for your parent. We continue to strive to provide the best possible care for our residents. Thank you for your comments.


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Review from H T (Daughter of Resident) published on 29 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are so kind to my mother. They are cheerful and helpful and greet her by name whenever they see her. The staff who I meet, including desk and covid testing, are always polite, cheerful, and ready to help in any way they can.

Reply from Peter Brooker, Home Manager at Alexandra House

Thank you for your insightful review. Your comments greatly illustrate how we enhance our care, and we are grateful you and your mother are satisfied with her care. Thanks again for the positive feedback.


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Review from Lilian S (Sister of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first visit to see my sister. I was very happy with her room, which is so comfortable. The garden is very well tendered, which is lovely for the residents. The staff I met were very friendly, happy and helpful. I came away knowing my sister is well cared for.

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Review from Peter B (Stepson of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

When I arrived I had to have a test, then wait 30 minutes (not a problem). Had to wait in my car. When I returned the lady who did my test had to go to a meeting: I just walk in and they had trouble finding my test results. There seemed to be no procedure! Once in the corridor smelt of wee.

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Review from K P (Daughter of Resident) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's really hard to get a proper feel for the care home due to COVID and the room isolated visits but so far the people have been really friendly and the rooms are clean. I can also call anytime if concerned and get feedback. So far I'm happy with the care I've seen.

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Review from Charles C (Husband of Resident) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff I have come in contact with have always been cheerful, friendly and very helpful. They always make you feel welcome and nothing is too much trouble for them. I also like the fact that I get a phone call every week giving me an update letting me know how my wife is doing. I thank all the
staff for looking after my wife, I know it's not an easy job. Thank you all.

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Review from A I (Granddaughter of Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly on arrival, follow the COVID protocol. My Grandad seems to be happy. Staff come in to say hello and have a joke. Rooms are kept clean and tidy.

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Review from Jane R (Daughter of Resident) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely experience, all the staff so helpful and smiley, so good with Mum, they know her so well and I have got to know all the staff and can ask anything of them. They all work so hard and it's a pleasure to come into Alexandra House and always have a great welcome.

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Review from J L (Daughter of Resident) published on 5 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After making a very hard decision to put mum into a nursing home, it was the best decision myself and family made. She was so very happy there, all her whims were catered for. Just a shame covid was here because she missed out on many activities and visits from many friends and relatives. Everybody
was kind, considerate, I can't praise Alexandra House enough. Thanking you all from my heart.

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Review from Wendy B (Daughter of Resident) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum had Alzheimer's and became very ill as was refusing care at home. Eventually, in August 2020, we made the difficult decision to admit Mum to Alexandra House, Cherry Unit. This was the best thing we did for Mum. The care and support that she received were outstanding. The staff kept us at the
forefront of Mum's care, informing us of any changes in Mum's condition or care needs. They always appeared happy to speak to us, even when we were phoning daily. During covid-19 visiting restrictions, the staff were extremely helpful in facilitating FaceTime and window visits with Mum. Mum had hearing problems, and they would sit with her patiently during visits in order that they could explain who we were and tell her what we were saying. Without which, we would not have been able to communicate with Mum. Mum sadly passed away on 19/12/20, but during the period of Mum receiving palliative care, the staff went out both their way to support us as a family during this difficult time. We feel very fortunate that Mum spent her last months withing a warm, caring and loving environment, in the care of truly professional staff.

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Current Review Score: 9.8 (9.781)

Overview of Review Score

The Review Score of 9.8 (9.781) out of 10 for Alexandra House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.781 for Alexandra House is calculated as follows: ( (337 Excellents x 5) + (58 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 411 Ratings = 4.781

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alexandra House is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (6)

Mirela

Mirela Taban

Job Title: Home Manager

Joined: 2017

Hello, My name is Mirela Taban and I am the Home Manager here at Alexandra House. I have a background in nursing in my home country and I have worked within the care sector as a nurse for over ten years now. I've had the pleasure of being a part of the Alexandra House family for 7 years, working in various roles around the Home. I am very passionate about my role and the residents are at the heart of all I do. I am always available to chat, my door is always open, and I look forward to welcoming you and our community friends to Alexandra House very soon!


Peter

Peter Nunn

Job Title: Home Administrator

Joined: 2015

I have been in the role for almost 10 years; February 2025 will mark my tenth year with Runwood Homes. I really have enjoyed my time to date with Alexandra House. We have a great team here, and it’s a pleasure to work with them; also, the management team is very supportive. I like pretty much all aspects of the role; it is a very demanding and rewarding role.


In my spare time, I enjoy spending time with my partner and children. I also enjoy sports, mainly football and tennis; I am a bit of a Tottenham Hotspur supporter.


Marion

Marion Walker

Job Title: Receptionist

Joined: 2020

I have been a receptionist at Alexandra House for 4 years. I really enjoy my role and all that goes with it. I enjoy seeing people every day; I like interacting with relatives and residents.


In my spare time, I am currently decorating my new flat, which I enjoy doing.


Lee

Lee Smith

Job Title: Housekeeper

Joined: 2020

My name is Lee, I’ve been a Housekeeper at Alexandra House for 3 years. I was domestic staff for 1 year, and I was promoted by our home manager, who has supported me with settling into my current role. I enjoy my job and the people I work with.


In my spare time, I do my housework and walk my dogs.


Martin

Martin Mares

Job Title: Head Chef

Joined: 2020

My name is Martin. I grew up in Slovakia and spent 4 years studying to be a chef before moving to the UK. I came to the UK for a holiday and decided I liked it here and wasn’t going home! I took a role in retail to gain confidence in the English language before joining a renowned care provider as a kitchen assistant. Within 3 months I had advanced to chef and then very quickly to Head Chef.  It was a whole new experience learning about English cuisine and our quirky likes and dislikes; baking was a completely new experience, as I had not experienced this at home. My passion for my chosen career kept me in this role for 6 years, working across three different sites. I took the opportunity to progress to Regional Chef which involved menu planning, audits, recruitment, training, and writing policies, a role I continued in for 4 years.


I happened to see an advert for Head Chef at Alexandra House, which is very local to me and decided it was time to go for a change. I joined Alexandra House 4 months ago and have seen joining Runwood as a great career move. I love the friendliness of the team and the great management of Alexandra House, where I feel a highly valued member of the team.


I feel passionately that food is of the utmost importance to our residents and should be a high-quality, enriching experience at every mealtime for all. I aim to accommodate individual tastes, and if there is a particular food that a resident favours that is not on the menu, I will ensure we make it available for them. It is important for me to meet new residents when they arrive to discuss their preferences and any allergies alongside any needs for a modified diet.


“My plan for the summer is to hold international food days; Italian is my favourite to cook! Tasting days for the residents are something I am extremely excited about; let their tastes help steer the direction of our menus.”


Judith

Judith Buenafe

Job Title: Deputy Manager

Joined: 2012

Hello, my name is Judith, and I am the Deputy Manager here at Alexandra House. I bring over 12 years of experience in caring for elderly people, including those living with dementia. I began my journey at Alexandra House as a care assistant in 2012 and have worked my way up through various roles to become Deputy Manager.


I truly enjoy collaborating with our team to deliver the highest quality, person-centred care to all our residents. Every aspect of my role brings me joy, as it allows me to make a meaningful difference in their lives.


In my spare time, I am an active member of my church, where I also sing in the choir.