Upon arriving at their home, please press the buzzer on the intercom. A member of staff will greet you shortly. They kindly request that you sign the guestbook upon both arrival and departure. This helps them to maintain an accurate record of who is in the building.
In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
The home includes dedicated parking spaces.
Alexandra House has a Review Score of 9.8 (9.781) out of 10, based on 35 reviews in the last 2 years. Over all time Alexandra House has 99 reviews.
Review from Leanne B (Daughter of Resident) published on 30 November 2020
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Overall Experience
5.0 out of 5
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Review from D B (Son of Resident) published on 4 September 2020
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Overall Experience
5.0 out of 5
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Review from H S (Daughter of Resident) published on 4 September 2020
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Overall Experience
5.0 out of 5
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Care / Support
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Review from Alan H (Son of Resident) published on 29 June 2020
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Overall Experience
4.0 out of 5
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Review from C E (Daughter of Resident) published on 7 April 2020
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Overall Experience
5.0 out of 5
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Review from Janet C (Friend of Resident) published on 1 April 2020
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Overall Experience
5.0 out of 5
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Review from D G (Son of Resident) published on 19 March 2020
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Overall Experience
5.0 out of 5
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Care / Support
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Review from C H (Daughter of Resident) published on 25 February 2020
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Overall Experience
5.0 out of 5
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Care / Support
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Review from Pauline S (Daughter of Resident) published on 24 February 2020
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Overall Experience
4.0 out of 5
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Care / Support
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Review from Lorraine S (Daughter of Resident) published on 27 August 2019
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Overall Experience
5.0 out of 5
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Review from Mark S (Son-in-law of Resident) published on 27 August 2019
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Overall Experience
5.0 out of 5
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Review from N A (Son of Resident) published on 15 August 2019
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Overall Experience
5.0 out of 5
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Review from Anne O (Wife of Resident) published on 5 August 2019
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Overall Experience
4.0 out of 5
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Care / Support
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Review from James H (Son of Resident) published on 25 April 2019
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Overall Experience
5.0 out of 5
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Value for Money
Review from John N (Friend of Resident) published on 2 April 2019
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Overall Experience
5.0 out of 5
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Value for Money
Review from John G (Son of Resident) published on 4 February 2019
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Overall Experience
5.0 out of 5
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Review from M H (Mother-in-law of Resident) published on 25 January 2019
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Overall Experience
5.0 out of 5
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Review from Kim A (Daughter of Resident) published on 24 January 2019
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Overall Experience
5.0 out of 5
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Value for Money
Review from John B (Son of Resident) published on 10 January 2019
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Review from Paul G (Nephew of Resident) published on 10 January 2019
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Overall Experience
5.0 out of 5
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Care / Support
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The Review Score of 9.8 (9.781) out of 10 for Alexandra House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 35 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.781 for Alexandra House is calculated as follows: ( (337 Excellents x 5) + (58 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 411 Ratings = 4.781
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Alexandra House is based on 35 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2, which has been reached with 35 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 Jul 2023
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Job Title: Home Manager
Joined: 2017
Hello, My name is Mirela Taban and I am the Home Manager here at Alexandra House. I have a background in nursing in my home country and I have worked within the care sector as a nurse for over ten years now. I've had the pleasure of being a part of the Alexandra House family for 7 years, working in various roles around the Home. I am very passionate about my role and the residents are at the heart of all I do. I am always available to chat, my door is always open, and I look forward to welcoming you and our community friends to Alexandra House very soon!
Job Title: Home Administrator
Joined: 2015
I have been in the role for almost 10 years; February 2025 will mark my tenth year with Runwood Homes. I really have enjoyed my time to date with Alexandra House. We have a great team here, and it’s a pleasure to work with them; also, the management team is very supportive. I like pretty much all aspects of the role; it is a very demanding and rewarding role.
In my spare time, I enjoy spending time with my partner and children. I also enjoy sports, mainly football and tennis; I am a bit of a Tottenham Hotspur supporter.
Job Title: Receptionist
Joined: 2020
I have been a receptionist at Alexandra House for 4 years. I really enjoy my role and all that goes with it. I enjoy seeing people every day; I like interacting with relatives and residents.
In my spare time, I am currently decorating my new flat, which I enjoy doing.
Job Title: Housekeeper
Joined: 2020
My name is Lee, I’ve been a Housekeeper at Alexandra House for 3 years. I was domestic staff for 1 year, and I was promoted by our home manager, who has supported me with settling into my current role. I enjoy my job and the people I work with.
In my spare time, I do my housework and walk my dogs.
Job Title: Head Chef
Joined: 2020
My name is Martin. I grew up in Slovakia and spent 4 years studying to be a chef before moving to the UK. I came to the UK for a holiday and decided I liked it here and wasn’t going home! I took a role in retail to gain confidence in the English language before joining a renowned care provider as a kitchen assistant. Within 3 months I had advanced to chef and then very quickly to Head Chef. It was a whole new experience learning about English cuisine and our quirky likes and dislikes; baking was a completely new experience, as I had not experienced this at home. My passion for my chosen career kept me in this role for 6 years, working across three different sites. I took the opportunity to progress to Regional Chef which involved menu planning, audits, recruitment, training, and writing policies, a role I continued in for 4 years.
I happened to see an advert for Head Chef at Alexandra House, which is very local to me and decided it was time to go for a change. I joined Alexandra House 4 months ago and have seen joining Runwood as a great career move. I love the friendliness of the team and the great management of Alexandra House, where I feel a highly valued member of the team.
I feel passionately that food is of the utmost importance to our residents and should be a high-quality, enriching experience at every mealtime for all. I aim to accommodate individual tastes, and if there is a particular food that a resident favours that is not on the menu, I will ensure we make it available for them. It is important for me to meet new residents when they arrive to discuss their preferences and any allergies alongside any needs for a modified diet.
“My plan for the summer is to hold international food days; Italian is my favourite to cook! Tasting days for the residents are something I am extremely excited about; let their tastes help steer the direction of our menus.”
Job Title: Deputy Manager
Joined: 2012
Hello, my name is Judith, and I am the Deputy Manager here at Alexandra House. I bring over 12 years of experience in caring for elderly people, including those living with dementia. I began my journey at Alexandra House as a care assistant in 2012 and have worked my way up through various roles to become Deputy Manager.
I truly enjoy collaborating with our team to deliver the highest quality, person-centred care to all our residents. Every aspect of my role brings me joy, as it allows me to make a meaningful difference in their lives.
In my spare time, I am an active member of my church, where I also sing in the choir.
