Barchester Ashlar House Care Home

St Margaret's Hospital, The Plain, Epping CM16 6TY
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9.9 153 Reviews
  • Barchester Ashlar House Care Home, Epping
A beautifully refurbished home, Ashlar House makes the most of pleasant grounds in the beautiful Epping Forest and a stunning interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

There are three stunningly courtyard gardens which are easily accessible to residents.

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Care Provided by Barchester Ashlar House Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Flavia Sparhat (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (44)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 1

Funding & Fees Guide for Barchester Ashlar House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,584

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Ashlar House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Ashlar House Care Home Reviews (153)

Total of 153, showing 21-40
9.9

Barchester Ashlar House Care Home has a Review Score of 9.9 (9.903) out of 10, based on 20 reviews in the last 2 years. Over all time Barchester Ashlar House Care Home has 153 reviews.

Overall Experience

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Review from M K (Niece of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashlar House Care Home is a very well-run and managed home and our family member is extremely settled and comfortable. The carers are all very professional and caring and there when needed. It can't be easy looking after people who have problems and we as a family have always found everyone very compassionate,
caring and kind. Well done to everyone and keep up the good work. I would 100% recommend Ashar House if anyone is looking for long-term care for loved ones.

Reply from Michael Kenny, CRM at Barchester Ashlar House Care Home

Thank you for taking the time to leave Ashlar House a review, your lovely comments mean a great deal to all at our home and we will continue to do all we can to offer the best support and care to our residents and their loved ones.


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Review from Lennie H (Son of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't be more appreciative of the staff. So helpful, patient, hardworking and caring and always has time for the families. The manager, despite her heavy workload, will always give her time and does a great job. The nurses are fantastic and the rest of the care staff are pure gold. I am so grateful
that they take such good care of my mum.

Reply from Michael Kenny, CRM at Barchester Ashlar House Care Home

Thank you for taking the time to leave a review for us, your comments and feedback mean a great to everyone at Ashlar House. We are very pleased to hear that you feel the staff are patient, hardworking and caring and we will continue to offer the best support and care to our amazing residents and their loved ones.


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Review from Joanna T (Daughter of Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashlar House Care Home is a perfect place for my father. The home is spotlessly clean and tidy. The staff are friendly, helpful and professional. We love the home-from-home atmosphere and the thought that is put into my father's and other residents' needs is outstandingly good.

Reply from Michael Kenny, CRM at Barchester Ashlar House Care Home

Thank you for taking the time to leave your lovely comments and feedback, they mean a great deal to the team at Ashlar House. We will continue to do everything we can to offer the very best support and care.


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Review from M F (Wife of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The very caring staff both to residents and family. Spotlessly clean and excellent environment. Always act promptly on requests.

Reply from Michael Kenny, CRM at Barchester Ashlar House Care Home

Thank you for taking the time to add a review. At Barchester we value all feedback and comments made to us so we can continuously improve our service. Your review rating regarding our activities is lower than we would expect and we are sorry for that. Do let us know what we can do to help improve this score for you and your loved one. Kind regards, Ashlar House Care Home.


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Review from S S (Daughter of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff, from cleaners, carers and medical, were so kind and friendly, which made the home so welcoming and safe. There was always someone around to talk to. The resident and their family have no hesitation to use this home again.

Reply from Michael Kenny, CRM at Barchester Ashlar House Care Home

Thank you for taking the time to leave feedback, your lovely comments mean a great deal to us at Ashlar House.


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Review from Elizabeth C (Wife of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion, Ashlar House is very well run by its excellent manager. She pays as much attention to the relative's well-being as to the patient himself. The staff are all friendly and helpful without exception and arranged a lovely Valentine's Day special lunch for my husband and myself and the other
couples.

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Review from K A (Daughter of Resident) published on 11 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum moved into Ashlar House, I have seen her laugh and smile for the first time in a long time.
Thank you for making this happen.
The lady who is in charge of activities has worked wonders for Mum.

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Review from D R (Husband of Resident) published on 7 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has Alzheimer's and is now immobile following a catastrophic fall at home and many weeks in the hospital, becoming increasingly morose.
I was very relieved when Ashlar House Care Home agreed to accept her as a long-term resident. She had 2 respite stays there previously, so I know how good
it is. Just how good, I've now discovered. When you enter Ashlar House Care Home you feel surrounded by warmth and not just the temperature! I immediately felt at home, warmly and inclusively welcomed.
The managers and staff are amazing. Managers' doors are always open. And if you need anything, there's always a staff member close by. Chefs, cleaners, carers, nurses, whatever you want, ask anyone and they'll fix it. It's my belief that these kind and positive attitudes are the basic elements that explain why Ashlar House Care Home is so outstandingly good and why my wife is now smiling a lot and is so much happier than she's been for a long time.
If you're looking for a care home in the Epping area, look no further.

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Review from Lorraine E (Daughter of Resident) published on 7 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has dementia and was assessed incorrectly by other services until coming here. He has been treated with dignity, care and respect.
He has settled in so quickly and effortlessly. Thank you.

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Review from B B (Friend of Resident) published on 25 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant welcome from the staff who directed us where to go. My friend is happy and very comfortable. We were shown around the home and I would say, as a friend, I am pleased that she is well taken care of in a very homely manner.

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Review from Belinda S (Daughter of Resident) published on 20 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First impression 'wow' what a lovely clean and well furnished home.
Room is lovely, bright and airy.
Staff are excellent, so friendly too.

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Review from Karen L (Great-Niece of Resident) published on 3 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our first visit to our Great Aunt and we were made to feel welcome. It was obvious our Great Aunt was well cared for. She was chatted too affectionately and had a steady supply of drinks bought through to her. The photographs taken and printed as a memento from our visit was an unexpected and thoughtful
touch. Our Great Aunt expressed that she was happy in the home - high praise!

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Review from I P (Resident) published on 26 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted that I have found Ashalar House and feel comfortable both physically and mentally. It ticks all the boxes and really happy.

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Review from Alison P (Daughter of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our 93yo Mum moved to Ashlar House in June 22 from another Essex care home where she had been discharged for assessment, from hospital. Whilst she was cared for to an extent, it was not meeting either mum's needs and expectations, so she asked us to move her. This was the best move we could have made!
Ashlar is just lovely, and exactly what the whole family had envisaged 'Residential Care' should be. There is an atmosphere of calm professionalism, understanding, and care all within the beautifully decorated rooms, the dining/sitting room, etc and all of the staff are so friendly, kind and respectful, whilst providing the best possible care they can. Mum is truly happy to be there and enjoys everything about the care, the staff, facilities, meal times, and enrichment opportunities.
Personally, I could not recommend Ashlar more, and I would encourage anyone researching care for relatives or themselves, to visit Ashlar and meet the staff, and view the facilities.

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Review from R H (Daughter of Resident) published on 15 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Ashlar House in late June and took just minutes to settle right in. She loves everything about the place. The caring helpful and thoughtful staff who meet all of her everyday needs, chefs, and housekeeping make her ask herself constantly why at 93 years old she waited so long to find this
wonderful place. To entertainment staff who make her feel younger and more alive than she had in many many years!
Ashlar House meets not just mums needs but the whole family's needs. We know she’s in safe caring hands and they keep us fully informed of everything we need to know. The nursing staff monitors her health daily and liaise with the local doctors to proved excellent care and we are never more than a phone call away day or night. We can’t thank the staff enough for making our mum so happy and content thank you all at Ashlar House!

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Review from E M (Wife of Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Our first experience in February was a good positive experience, our second experience in April was quite different!
Nobody to meet and greet my husband.
His room was not prepared (wheelchairs stored)! He was not bathed in 4 days, only the toothpaste was used from his washbag. I had no report of
how my husband had eaten, slept etc.
On picking him up he was asleep in a chair and giving us his tablets.

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Review from Mark N (Grandson of Resident) published on 27 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hadn't seen my nan for three years so was wonderful to see her surrounded by professional staff and a safe, secure and positive environment.
Keep up the work!

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Review from J B (Brother-in-law of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff who really care for the residents. They treat them like family.
If my parents were still alive and needing of the care that is offered at Ashlar House I would be extremely happy for them to be residents.

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Review from Louise S (Daughter of Resident) published on 10 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is being well cared for and all the staff are helpful and kind. The care home made a huge effort to celebrate the Queen’s Platinum Jubilee, tables outside in the sunshine on Friday 3rd June 2022. There was a band, balloons, a barbecue, face painting and lots of the residents family members
attended. Everyone had fun and the residents enjoyed singing and clapping along to the music and eating ice creams from the visiting ice cream van.

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Review from Richard C (Son of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident for a short period, but I must say, the love, support and care have been of the richer scale. The home is spotlessly clean, as clean and nice as a five-star hotel. I must thank the manager and her staff for going above and beyond for me and my mum; we can't thank you enough.

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Current Review Score: 9.9 (9.903)

Overview of Review Score

The Review Score of 9.9 (9.903) out of 10 for Barchester Ashlar House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.903 for Barchester Ashlar House Care Home is calculated as follows: ( (217 Excellents x 5) + (15 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 236 Ratings = 4.903

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Ashlar House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (15)

Flavia

Flavia Sparhat

Job Title: General Manager

Joined: 2023

Hi, I’m Flavia the General Manager here at Ashlar House. Welcome to our website!


I am exceptionally passionate about my vocation. I work very closely with my team here at Ashlar House to enable me to cascade my wealth of knowledge and experiences, ensuring we provide the best possible person-centred care, and passion for life alongside a fulfilled and amazing life enrichment programme tailored for all capabilities and interests.


Thank you for taking the time to look further into what we have to offer you or your loved one. Please take the time to look at my staff team below in the home who all play a vital role in day-to-day life at Ashlar House.


We operate a true open-door policy at Ashlar House so please feel free to drop in and join us for a cup of tea, a piece of cake and a chat about life in our home.


Paul

Paul Tibudan

Job Title: Nurse

Joined: 2023

Hi, my name is Paul and I am one of the nurses here.


As a nurse my focus is on the clinical wellbeing of our residents, ensuring they are supported in all aspects of medical care, but we are also here to support the residents to enjoy life. Each resident is thoroughly assessed to ensure our team can meet their every care need they have before we invite the family to assist us in developing an individualised care plan.


Drop in to learn more about our home and our team.


Peace

Peace Ikponmwosa

Job Title: Nurse

Joined: 2023

Hello, my name is Peace and I am one of the nurses here at Ashlar House.


We have a beautiful home with a fantastic team here. I am passionate about elder care and the team and I are always focused on providing the best support possible for all the residents living at Ashlar House. Working alongside families to get to know each resident and their preferences is so important and we take great pride in doing this well at our home.


Rosana

Rosana Castillo

Job Title: Senior Carer

Joined: 2003

Hi, my name is Rosana, and I am a Senior Carer here at Ashlar House.


Ashlar House is a lovely place to live and work as we have a wonderful team who care for the residents like family.


Sarah

Sarah Chant

Job Title: Senior Carer

Hi, my name is Sarah and I am one of the Senior Carers here at Ashlar House.


Being a Senior Carer at Ashlar House is very rewarding, we have a superb team and fantastic residents. The care team look after each resident's day to day care needs and we often get to know the residents better than family!


Natasha

Natasha Wilkins

Job Title: Healthcare Practitioner

Joined: 2013

Hello, I'm Natasha and I am one of the Care Practitioners.


I have been working as a Care Practitioner at Ashlar House since 2013 and it gets better every year. The care team here is very talented and hard working, we are all aiming to provide the sort of care that we would want our own family to enjoy.


Working alongside passionate carers and nurses each week is a privilege and this is a very happy home.


Villah

Villah Mutyasira

Job Title: Senior Night Nurse

Joined: 2016

Hi, my name is Villah and I am the Senior Night Nurse.


I have been at Ashlar House since 2016 and I love it here. I am in charge of the wonderful night team, we take care of all the residents during the evenings through to morning. My team is very dedicated and I am proud of the work they do.


Kristina

Kristina Suopyte

Job Title: Head Housekeeper

Joined: 2010

Kristina has been at Ashlar House since 2010. She is responsible for maintaining the cleanliness and presentation of the home. Kristina is extremely artistic, and you will see much of her handiwork as you walk around the building.


A firm favourite of the residents here, Kristina always has time for a chat and to help a resident arrange their room just the way they like it.


Natasha

Natasha Wilkins

Job Title: Care Practitioner

Hello, I'm Natasha and I am one of the Care Practitioners.


I have been working as a Care Practitioner at Ashlar House since 2013 and it gets better every year. The care team here is very talented and hard working, we are all aiming to provide the sort of care that we would want our own family to enjoy.


Working alongside passionate carers and nurses each week is a privilege and this is a very happy home.


Rommel

Rommel Masambique

Job Title: Head Chef

Joined: 2024

Head Chef is the best job in the world and Ashlar House is the best care home in the world, so I am able to enjoy every day. As Head Chef I lead the kitchen team to provide delicious and nutritious meals, as well as a tasty array of cakes each day!


I meet with all new residents to find out what they like and dislike, and I also work closely with the care teams to ensure I am supporting the resident's health, diet and nutrition on an individual basis.


At mealtimes you will find me in the dining rooms, chatting with residents and managing the dining experience. I am always interested in feedback and looking to exceed resident expectations. I particularly love supporting the Activities Team with food related activities, especially Pudding Club!


Lauren

Lauren Anderson

Job Title: Carer

Joined: 2023

Hi, my name is Lauren and I am one of the carers here at Ashlar House.


I have years of healthcare experience and I love working with the residents and their families. We give really high-quality care for the residents along with a fun lifestyle designed for everyone to be able to enjoy.


Myself and the other carers support our residents with every aspect of daily life that they require a bit of extra help with. It is a pleasure getting to know residents as well as their friends and families.


Ellie

Ellie Marten

Job Title: Carer

Hello, my name is Ellie. I've been at Ashlar House for a while now as a care assistant and I enjoy providing the highest quality of care to our residents. I love being a carer and looking after the elderly, we can learn so much from them, and it is really rewarding.


I enjoy my work interacting with the residents and working hard towards ensuring everyone enjoys as much life enrichment as possible.


Yetunde

Yetunde Nwandiei

Job Title: Carer

Joined: 2024

Hello, I'm Yetunde and I'm a carer.


I have worked in healthcare for many years and feel proud that I have made a real difference in the lives of the people I've supported.


I know that my heart is in care and I will work to enrich the lives of our residents for the rest of my career.


Supporting the vulnerable older generation with kindness to enjoy life in our home is a very rewarding job.


We aim for our residents to enjoy days full of laughter and fun, and to be cared for individually by a wonderful team.


Ramesh

Ramesh Kallampill

Job Title: Carer

Joined: 2022

Hi, I'm Ramesh. My passion lies in providing person-centred care, ensuring each individual's unique needs are met with empathy and understanding. I find immense fulfilment in accompanying others on their journey through their later years, cherishing every story and memory shared with me.


Beyond the rewarding realm of caregiving, I find solace in the simple joys of life. Whether it's strolling along the seaside with my loyal companion or indulging in the tranquillity of assembling jigsaw puzzles, I relish every moment spent unwinding.


I'm thrilled to be part of the Barchester family, dedicated to enriching the lives of those we care for with warmth, respect, and dignity.


Maricela

Maricela Olaru

Job Title: Second Chef

Joined: 2023

Hello, my name is Maricela and I have lived in Epping for years I am proud to work at such a great care home supporting the local community.


I am a chef with several years of experience, with a great sense of humour, and I love working with our kitchen team. In my spare time, I love to try new recipes and research new dishes to bring to the home.