Barchester Ashlar House Care Home

St Margaret's Hospital, The Plain, Epping CM16 6TY
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9.9 153 Reviews
  • Barchester Ashlar House Care Home, Epping
A beautifully refurbished home, Ashlar House makes the most of pleasant grounds in the beautiful Epping Forest and a stunning interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

There are three stunningly courtyard gardens which are easily accessible to residents.

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Care Provided by Barchester Ashlar House Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Flavia Sparhat (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (44)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 1

Funding & Fees Guide for Barchester Ashlar House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,584

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Ashlar House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Ashlar House Care Home Reviews (153)

Total of 153, showing 81-100
9.9

Barchester Ashlar House Care Home has a Review Score of 9.9 (9.903) out of 10, based on 20 reviews in the last 2 years. Over all time Barchester Ashlar House Care Home has 153 reviews.

Overall Experience

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Date Published

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Review from Barry V (Husband of Resident) published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

High standard of personal care by willing and competent staff. Great assistance from the home manager in obtaining NHS funding. Activities well arranged and the chef provides really nutritious food. In view of COVID-19 access is very limited to allow a more detailed review.

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Review from Kate B (Daughter of Resident) published on 20 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care provided to my dad. All the staff I have met are warm and welcoming and nothing appears too much trouble. They are professional, caring and patient with my dad’s needs. Through this COVID-19 period, they have gone out of their way to facilitate as much communication with him
as possible either by personal visits, individual calls or group calls. I can’t thank you enough for all your hard work.

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Review from David I (Son of Resident) published on 20 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A clean, professionally run care home with kind and caring staff. Dad was transferred here from hospital after a fall in his previous care home. He has been treated at Ashlar House as an individual with his own personal needs with dignity and sensitivity.

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Review from Paul E (Son-in-law of Resident) published on 20 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashlar is a very caring establishment, which provides the best possible environment for its residents who are treated with dignity and respect, even when their needs mean that a significant level of physical intervention is required.

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Review from Thomas M (Friend of Resident) published on 13 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A dear friend of mine has been wonderfully looked after at Ashlar House in these difficult times with the Coronavirus, with continued high levels of added hygiene that's needed. A great help has been the FaceTime that was set up by the home, it has reassured my friend and me during these last months
in lockdown and restricted access times. Sending a big thank you to all at Ashlar House for all your hard work and heartfelt professional care.

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Review from Melvin S (Great-Nephew of Resident) published on 11 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As this difficult year comes to a close I just wanted to say how delighted I am that my great Aunt is being so beautifully and professionally cared for at Ashlar House. Its been a very trying year for all residents and staff at Ashlar, I know due to very tightly controlled hygiene rules that are keeping
staff and residents as safe as possible. As personal visits have been drastically reduced and often not possible over the past few months the Activities Manager has been very busy in contacting loved ones including my great Aunt with FaceTime via computer a very valuable and reassuring way to keep in touch in these times, it has provided communication which has helped greatly. Also, I would love to thank all staff including management for their continuous tireless care and work at Ashlar I am very happy that my great auntie is being kept safe by caring and professional staff there. Seasons Greetings to Management and staff at Ashlar and a Happy New Year 2021.

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Review from J S (Granddaughter of Resident) published on 20 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff always has a lot of patience with my Grandma. They are so sweet, always.

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Review from Matt S (Son of Resident) published on 20 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous, wonderful, amazing. Caring, clean, safe.

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Review from Sue D (Daughter of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was transferred to Ashlar House from another care provider in Essex at the request of the MOT Team and care professionals. My dad has settled in nicely which is due to the caring and dedicated staff. The staff are very friendly and nothing is too much trouble, as they have the welfare of my dad
as their priority. My family are comforted to know that Dad is being well looked after and is happy in his own way.

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Review from D S (Daughter of Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Ashlar Home were so kind both to my mother and me. At a very difficult and emotional time, I felt Mum was looked after with compassion and kindness. Thank you.

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Review from Ann L (Daughter of Resident) published on 9 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashlar House takes excellent care of my mother during the recent COVID restrictions. I have always been confident in the care mum will have received. The home is always clean, staff are friendly and helpful. Couldn't ask for a better home provider.

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Review from June D (Daughter of Resident) published on 9 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is extremely well looked after in Ashlar House. I have peace of mind, especially in these very difficult times. She eats well and always looks clean and preventable. The staff go above and beyond in their care. Thank you to all the staff in Ashlar House.

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Review from Neil D (Son-in-law of Resident) published on 4 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law recently moved to Ashlar House. She has been very well looked after and we are happy to know she's in great hands. The staff are wonderful!

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Review from Adrian B (Son of Resident) published on 6 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very fortunate that my mother has been looked after and cared for at Ashlar House for more than five years. As I live in the USA I am unable to visit frequently, but I did manage two visits last year. Ashlar is a very good, clean home with loving, caring, professional staff and my mother is fed
well and kept very clean and happy there. I couldn’t wish for her to be anywhere better and can only say from my experience, that Ashlar is a better home than I’ve witnessed here in the USA. It’s a shame I have had to cancel my visit this year due to government airline guidance, but I can relax knowing my mother is so well cared for.

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Review from Markus K (Son-in-law of Resident) published on 31 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partners mum always looks happy and well cared for. We speak to her on WhatsApp, and we see who the staff are care for her always doing her hair and nails and listening to her. I work in age care in Australia, and I can tell if the staff really do care and they do. One lady has been amazing sending
us photos and helping her speak with us on the phone. She says she loves the food, and the staff, and the whole place, especially the gardens. Great job everyone...

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Review from Keith W (Nephew of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To me, this care home is outstanding in every way. The bedrooms, eating areas, lounge everywhere you go is clean and tidy as you would expect. My uncle is a resident in this home and I have not seen him as happy as he is now for a long time. The care he gets is outstanding. He is always doing some sort
of supervised activities. I live 60 miles away and it’s good to know my uncle is being well looked after. I would recommend this care home to anybody who is looking for somewhere safe, clean and secure, for their loved ones to be looked after.

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Review from Filiz N (Daughter of Resident) published on 21 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the daughter of a resident and live in Australia. I can tell all aspects of her care are taken into consideration. Excellent communication is always there for the family and with my mum and the staff whenever we need it.
The staff, especially one staff member in particular, always keeps me informed,
sends me pictures of my mum and helps me talk with her on Whats-app as mum needs help using her phone.
I can see her room and the whole place is always clean and tidy and the food looks healthy. My mum always speaks highly of all the staff as kind, caring people who take time to chat with her and are always helpful to all our family. My daughter loves calling and speaking with her grandmother and we feel like she is in excellent hands which is very important as we are so far away and can't visit her. I have been very impressed with the COVID-19 safety plans and the level of high care at all times for my mum and it is very much appreciated. Big congratulations to all the staff and management.

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Review from Salvatore M (Son of Resident) published on 1 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father was admitted to Ashlar House on the 28th February 2020 after suffering a major stroke and brain bleed on the 20th January. He was already suffering from Alzheimer’s over the last 14 years.
The care my father has received since his admission has been absolutely first class. All the staff,
have been excellent, but a special word for one member in particular, who during the lockdown has always taken the time to call us on FaceTime so we can communicate with Dad. She is a bubbly, has an engaging personality who is a credit to the care system.
I am looking forward to visiting my dad at the nursing home as soon as is possible, and thanking the staff personally.
Thank you for the way they have looked after our father during these difficult times.

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Review from H P (Daughter-in-law of Resident) published on 23 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff looking after my mother-in-law are excellent. The facilities are good and there is a pleasant atmosphere when visiting. There are activities that the residents can participate in if they wish or they can sit on comfortable chairs and watch the TV. My mother-in-law has to have 1 to 1 care.
The care staff are excellent with her care. There is also tea/coffee making facilities for visitors to have free of charge.

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Review from Craig H (Son of Resident) published on 22 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Staff at Ashlar House are fantastic, and the level of service is 10/10.
The home is very clean, and the residents are very well catered for.
The food is all freshly prepared on-site, and the menu is excellent.

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Current Review Score: 9.9 (9.903)

Overview of Review Score

The Review Score of 9.9 (9.903) out of 10 for Barchester Ashlar House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.903 for Barchester Ashlar House Care Home is calculated as follows: ( (217 Excellents x 5) + (15 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 236 Ratings = 4.903

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Ashlar House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (15)

Flavia

Flavia Sparhat

Job Title: General Manager

Joined: 2023

Hi, I’m Flavia the General Manager here at Ashlar House. Welcome to our website!


I am exceptionally passionate about my vocation. I work very closely with my team here at Ashlar House to enable me to cascade my wealth of knowledge and experiences, ensuring we provide the best possible person-centred care, and passion for life alongside a fulfilled and amazing life enrichment programme tailored for all capabilities and interests.


Thank you for taking the time to look further into what we have to offer you or your loved one. Please take the time to look at my staff team below in the home who all play a vital role in day-to-day life at Ashlar House.


We operate a true open-door policy at Ashlar House so please feel free to drop in and join us for a cup of tea, a piece of cake and a chat about life in our home.


Paul

Paul Tibudan

Job Title: Nurse

Joined: 2023

Hi, my name is Paul and I am one of the nurses here.


As a nurse my focus is on the clinical wellbeing of our residents, ensuring they are supported in all aspects of medical care, but we are also here to support the residents to enjoy life. Each resident is thoroughly assessed to ensure our team can meet their every care need they have before we invite the family to assist us in developing an individualised care plan.


Drop in to learn more about our home and our team.


Peace

Peace Ikponmwosa

Job Title: Nurse

Joined: 2023

Hello, my name is Peace and I am one of the nurses here at Ashlar House.


We have a beautiful home with a fantastic team here. I am passionate about elder care and the team and I are always focused on providing the best support possible for all the residents living at Ashlar House. Working alongside families to get to know each resident and their preferences is so important and we take great pride in doing this well at our home.


Rosana

Rosana Castillo

Job Title: Senior Carer

Joined: 2003

Hi, my name is Rosana, and I am a Senior Carer here at Ashlar House.


Ashlar House is a lovely place to live and work as we have a wonderful team who care for the residents like family.


Sarah

Sarah Chant

Job Title: Senior Carer

Hi, my name is Sarah and I am one of the Senior Carers here at Ashlar House.


Being a Senior Carer at Ashlar House is very rewarding, we have a superb team and fantastic residents. The care team look after each resident's day to day care needs and we often get to know the residents better than family!


Natasha

Natasha Wilkins

Job Title: Healthcare Practitioner

Joined: 2013

Hello, I'm Natasha and I am one of the Care Practitioners.


I have been working as a Care Practitioner at Ashlar House since 2013 and it gets better every year. The care team here is very talented and hard working, we are all aiming to provide the sort of care that we would want our own family to enjoy.


Working alongside passionate carers and nurses each week is a privilege and this is a very happy home.


Villah

Villah Mutyasira

Job Title: Senior Night Nurse

Joined: 2016

Hi, my name is Villah and I am the Senior Night Nurse.


I have been at Ashlar House since 2016 and I love it here. I am in charge of the wonderful night team, we take care of all the residents during the evenings through to morning. My team is very dedicated and I am proud of the work they do.


Kristina

Kristina Suopyte

Job Title: Head Housekeeper

Joined: 2010

Kristina has been at Ashlar House since 2010. She is responsible for maintaining the cleanliness and presentation of the home. Kristina is extremely artistic, and you will see much of her handiwork as you walk around the building.


A firm favourite of the residents here, Kristina always has time for a chat and to help a resident arrange their room just the way they like it.


Natasha

Natasha Wilkins

Job Title: Care Practitioner

Hello, I'm Natasha and I am one of the Care Practitioners.


I have been working as a Care Practitioner at Ashlar House since 2013 and it gets better every year. The care team here is very talented and hard working, we are all aiming to provide the sort of care that we would want our own family to enjoy.


Working alongside passionate carers and nurses each week is a privilege and this is a very happy home.


Rommel

Rommel Masambique

Job Title: Head Chef

Joined: 2024

Head Chef is the best job in the world and Ashlar House is the best care home in the world, so I am able to enjoy every day. As Head Chef I lead the kitchen team to provide delicious and nutritious meals, as well as a tasty array of cakes each day!


I meet with all new residents to find out what they like and dislike, and I also work closely with the care teams to ensure I am supporting the resident's health, diet and nutrition on an individual basis.


At mealtimes you will find me in the dining rooms, chatting with residents and managing the dining experience. I am always interested in feedback and looking to exceed resident expectations. I particularly love supporting the Activities Team with food related activities, especially Pudding Club!


Lauren

Lauren Anderson

Job Title: Carer

Joined: 2023

Hi, my name is Lauren and I am one of the carers here at Ashlar House.


I have years of healthcare experience and I love working with the residents and their families. We give really high-quality care for the residents along with a fun lifestyle designed for everyone to be able to enjoy.


Myself and the other carers support our residents with every aspect of daily life that they require a bit of extra help with. It is a pleasure getting to know residents as well as their friends and families.


Ellie

Ellie Marten

Job Title: Carer

Hello, my name is Ellie. I've been at Ashlar House for a while now as a care assistant and I enjoy providing the highest quality of care to our residents. I love being a carer and looking after the elderly, we can learn so much from them, and it is really rewarding.


I enjoy my work interacting with the residents and working hard towards ensuring everyone enjoys as much life enrichment as possible.


Yetunde

Yetunde Nwandiei

Job Title: Carer

Joined: 2024

Hello, I'm Yetunde and I'm a carer.


I have worked in healthcare for many years and feel proud that I have made a real difference in the lives of the people I've supported.


I know that my heart is in care and I will work to enrich the lives of our residents for the rest of my career.


Supporting the vulnerable older generation with kindness to enjoy life in our home is a very rewarding job.


We aim for our residents to enjoy days full of laughter and fun, and to be cared for individually by a wonderful team.


Ramesh

Ramesh Kallampill

Job Title: Carer

Joined: 2022

Hi, I'm Ramesh. My passion lies in providing person-centred care, ensuring each individual's unique needs are met with empathy and understanding. I find immense fulfilment in accompanying others on their journey through their later years, cherishing every story and memory shared with me.


Beyond the rewarding realm of caregiving, I find solace in the simple joys of life. Whether it's strolling along the seaside with my loyal companion or indulging in the tranquillity of assembling jigsaw puzzles, I relish every moment spent unwinding.


I'm thrilled to be part of the Barchester family, dedicated to enriching the lives of those we care for with warmth, respect, and dignity.


Maricela

Maricela Olaru

Job Title: Second Chef

Joined: 2023

Hello, my name is Maricela and I have lived in Epping for years I am proud to work at such a great care home supporting the local community.


I am a chef with several years of experience, with a great sense of humour, and I love working with our kitchen team. In my spare time, I love to try new recipes and research new dishes to bring to the home.