Ashbrook Court Care Home

Sewardstone Road, Waltham Abbey, London E4 7RG
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9.7 98 Reviews
  • Ashbrook Court Care Home, London
At Ashbrook Court Care Home, the compassionate team cares for their cherished residents with the same love and tenderness as shown to their own family members. The home provides person-centred residential, nursing, and dementia care in a vibrant and homely environment.

The friendly home offers comfortable en-suite bedrooms, spacious lounges, as well as a bistro, library, salon, and vintage sweet shop, all laid out in an accessible building surrounded by beautiful gardens.

Ashbrook Court is dedicated to delivering high-quality care, to achieve this, the team undertakes extensive, ongoing training and professional development.

Residents are supported to try new activities and rediscover hobbies, whilst enjoying a range of opportunities from music and movement classes and make a wish initiative, to gardening club. Underpinned by strong links to the local community, Ashbrook Court welcomes regular performers, school groups, and toddlers as part of its ‘Little Cherubs’ intergenerational project. As well as enjoying regular minibus excursions to local places of interest.

And, with soothing lighting, aromatherapy, relaxing hand massages, and sound therapy, residents can experience multi-sensory relaxation as part of a group, or in the comfort of their own bedroom, during regular Namaste Care sessions.

Residents’ families and friends play a key role in care home life and the team develops a detailed care plan in partnership with the resident and those closest to them. Families know their loved ones are being cared for by a trusted and reputable provider, with care and compassion at the forefront of all they do.

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Care Provided by Ashbrook Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jonathane Ribeiro (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Ashbrook Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Resident's visitors are always welcome. There are no restrictions on times/days.


  • Parking

  • Free on-site parking is available.


Ashbrook Court Care Home Reviews (98)

Total of 98, showing 1-20
9.7

Ashbrook Court Care Home has a Review Score of 9.7 (9.729) out of 10, based on 25 reviews in the last 2 years. Over all time Ashbrook Court Care Home has 98 reviews.

Overall Experience

  • 70
  • 25
  • 2
  • 1
  • 0

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98
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Review from Paul D (Son of Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Once we moved our mother into Ashbrook Crt we soon realised it was a perfect move.All the staff was so accommodating, supportive and friendly. We now sleep at night with no worries as we know she is being cared for as best as she can be. It just feels like a big extended family.

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Review from Amanda S (Daughter of Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault anything to date.
Staff were supportive whilst viewing and amazing when we brought him in. They have kept us updated and nothing is too much trouble
Dad has settled in well and seems happy and always says how lovely everyone is. A very difficult time for us as a family but we know Dad
is safe and sound. Thank you

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Review from Maria S (Daughter of Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with this home and would recommend you put your loved ones in here staff are all caring and lovely. The entertainment for residents is excellent, everyones birthday is celebrated with a party. There are regular outings. All the carers are kind and caring to residents it is clean
and friendly. It's amazing they keep you in touch if anything happens to your loved one.

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Review from Anne A (Daughter of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very happy! Reception staff always friendly and happy. Staff in lounge always happy to talk and help with any questions we may have (Oak Lounge).
Lunch (this is the Main Meal we see during our visits) looks delicious. Support staff - hairdresser, maintenance, housekeeping, activities all fantastic.
Nurses, always about to answer questions.

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Review from Yvonne M (Daughter of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

1) Reception staff - always friendly, helpful and cheerful.
2) Day time care staff - Oak Lounge - always friendly, professional and attentive to my mum's needs.
3) Hairdresser - Bring extra 'cheer', care and friendliness to the environment.
4) Nurses - communication, updates and next step chatted
(senior carer) about regularly, but, they are always answer any questions. Very friendly and professional.
Cleaning staff, maintenance, mini bus driver, activity staff are all very dedicated to their allocated duties. Good menu/diet.

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Review from Michelle S (Partner of Resident) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care that Ashbrooks Court give my partner. All the staff are very kind and considerate to residents and always have a smile. They are also very supportive when it comes to the residents' families.

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Review from S A (Daughter of Resident) published on 6 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm really happy my mum is in this home the staff are attentive and caring. Everyone is happy to see you and the management are very accessible.
My mum has dementia and doesn't really know me anymore, my visits are sad now but the staff are very reassuring.
Everyone works hard to look after our loved
ones. Thank you.
I would recommend this home to anyone.

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Review from V L (Wife of Resident) published on 6 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are caring and make sure all resident's needs are attended to. They are always welcoming and will deal with any specific issue. There are organised activities and outings and the residents are encouraged to join in.

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Review from Lesley B (Daughter of Resident) published on 26 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Ashbrook Court in November this year after a bad experience in a previous care home. I can say so far all the staff and the manager have been amazing. My mum looks very well cared for and is very comfortable in her lovely room. All the staff work extremely hard looking after all the
residents and we as a family very much appreciate the care and kindness our mum is receiving.

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Review from Sarah D (Friend of Resident) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I honestly can't speak highly enough of the staff and management of Ashbrook Court. From the warm welcome on arrival to the in-depth social, emotional and medical support given to all residents. My close friend has lived in other care homes before Ashbrook Court but I'm so glad we moved her here. Her
needs have been 100% met with consideration and care. I have no hesitation in recommending this wonderful care home.

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Review from Linda C (Daughter of Resident) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An outstanding care home, with lovely caring staff from not only the nurses but right through to the activity staff, carers, office staff and cleaners, all very lovely people. I am so pleased I chose Ashbrook, I can relax knowing my darling father is being looked after so well and treated with love,
care, respect and dignity and get constant updates. If anyone is considering the prospect of having to place their loved one in care, this is the one.

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Review from Robert M (Husband of Resident) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife of over 60 years has been a resident of Ashbrook Court for over one year now. Her previous home could not handle her uncooperative outbursts. Suffering from Advanced Alzheimer's, and totally deaf, she presented quite a challenge for the management and staff there. She remains a feisty little
lady but the entire staff show patience and empathy to which she responds favourably. Initially, I was concerned about the high turnover of nursing staff but that seemed to have settled down and I'm now reasonably happy with the medical care she is receiving. One particular pleasing aspect of the care she receives is the way that staff treat each resident as an individual, with specific needs, and react accordingly in a prompt and pleasant manner.
Family and friends are frequent visitors and all have expressed how happy they are with her standard of care at Ashbrook Court.

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Review from Mike B (Husband of Resident) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is well run by the management staff, nurses and care support staff under the manager. The standard of food is good and a variety of different dishes is offered to the residents. A good variety of activities is offered and special days like birthdays of residents are celebrated.
Overall
the care staff from the management downwards really care for the residents and make them as comfortable as possible and cater for the resident's needs. The whole decor of the building, rooms and utilities are designed to make the residents feel at home and to cheer them up.

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Review from S B (Friend of Resident) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend/neighbour was bought into Ashbrook Court in February and since then has not only improved in her general health but has settled down nicely. The staff are very kind and caring and keep us informed at all times. I would definitely recommend Ashbrook Court.

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Review from Kim P (Daughter of Resident) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with Ashbrook Court Care Home but there are a few things that could be a little better. My mum's room could do with a good freshen-up. The flooring in her room is a bit grubby.
The food could do with a change with good old-fashioned food like shepherd's pie, cottage pie, sausages mash and
so on. I know I ask for ham egg and chips for my mum but not every day and not to give her salad in the wintertime.

Reply from Jonathane Ribeiro, Home Manager at Ashbrook Court Care Home

Thank you for taking the time to leave us a review - we're delighted to read you're very happy with our home. We always welcome feedback and remain committed to continuing to improve so please do continue to share your views with us during your visits, calls and review meetings. As previously discussed, please be assured your mum's floor is cleaned every day and is deep cleaned a minimum of every 4 weeks, to ensure it remains clean and fresh. Our seasonal menus are created in partnership with our residents and families and can be found displayed across our home. Our current winter menu, which changes weekly on a four-week rota, includes favourites such as homemade cottage pie and shepherd's pie which residents are of course welcome to choose, along with a range of alternatives if they want something different to the menu options that day.


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Review from H D (Wife of Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I used the service for the first time on a week respite for my husband. My experience - welcome environment, staff friendly and approachable.
My husband was relaxed and showed no sign of anxiety in my presence. If I had concerns and asked, no problem getting clarification.

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Review from Amanda T (Niece of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my uncle is well cared for and encouraged to participate in activities. The staff are always very friendly and tell me things my uncle has talked about when I go, I know he doesn't know me anymore, but I'm told when he does have a chat with someone he sometimes mentions me... he is often asleep
when I go. I like to look at the social media page and when I spot him enjoying baking or holding an animal it's so nice.

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Review from C W (Daughter of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashbrook Court Care Home provides excellent care for my father, with dignity and respect. They show care, patience, empathy and understanding. The staff make him feel at ease and every staff member I've been in contact with has been supportive and helpful, including reception staff.

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Review from F H (Friend of Resident) published on 21 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashbrook Court Care Home continues to be very supportive of my friend, who has significant mental health issues. Management and staff are attentive and patient. They also communicate well with me and answer queries very promptly. I am very happy with the care that my friend receives.

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Review from D K (Daughter of Resident) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for around a year. Immediately I was struck by the training the staff have - they have excellent behaviour management skills and get quite a lot out of my mother, especially in terms of encouraging her to move, eat and socialise with others. They do keep a close eye on medical
issues and communicate effectively and clearly with the family. They have earned my trust and continue to do so on a daily basis. Notably, my mother struggled in other care homes due to her hallucinations and delusions which can cause her to be frightened and aggressive at times. Their person-centred care is second to none. Recently, the nurse put my mother on the phone to me as she was weepy. Mum actually said she would be okay because although she was sad today, the nurses were great and would let her just be sad if she wanted to be, would take care of her and wouldn't leave her alone. Honestly, that's the greatest vindication of our decision to have her live at Ashbrook Court Care Home.

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Current Review Score: 9.7 (9.729)

Overview of Review Score

The Review Score of 9.7 (9.729) out of 10 for Ashbrook Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.729 for Ashbrook Court Care Home is calculated as follows: ( (220 Excellents x 5) + (67 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 292 Ratings = 4.729

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashbrook Court Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (21)

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Meet the Team (1)

Jonathane

Jonathane Ribeiro

Job Title: Home Manager

Jonathane Ribeiro is a Registered Nurse and has a wealth of experience working in the healthcare sector.


Jonathane says: ‘’I feel very grateful to work with such an amazing, welcoming team. We are like a big family here, working together to deliver exceptional care to all of our treasured residents. We pride ourselves on providing a warm, caring, happy and safe home for our residents whilst being supportive and welcoming to their families, our local community and all of the professionals we work in partnership with."


Frequently Asked Questions about Ashbrook Court Care Home

What types of Care is Ashbrook Court Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ashbrook Court Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Ashbrook Court Care Home have?

There are 70 Single Rooms.

What are the Facilities & Services at Ashbrook Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashbrook Court Care Home to the centre of London?

12.5 mile(s) as the crow flies, distance by road may be significantly further.