Badgers

53 Rayleigh Avenue, Eastwood, Rayleigh, Leigh-on-Sea SS9 5DN
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9.6 10 Reviews
  • Badgers, Leigh-on-Sea
Badgers is part of Trust Care Management Ltd the company acquired the home in August 2020 and has been committed to quality care and nursing. The focus is on a friendly and caring atmosphere, with the service established to reflect the needs and wishes of clients and their families.

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Care Provided by Badgers

  • Primary Care Categories
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • For a maximum of 10 Service Users
  • Privately Owned
  • Care Offered
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Michelle Coote (Home Manager)
  • Admission Criteria
    • Our admission policy ensures that every prospective resident receives a thorough and personalised pre-admission assessment to determine whether we can meet their needs safely and competently. We involve the individual, their family, and any relevant professionals in this process, aiming to provide clear, accessible information so they can make an informed choice about moving into the care home. Key steps in our process: Initial Enquiry: We log all enquiries, provide an information pack, and invite the prospective resident to visit the home. Pre-Admission Assessment: We assess physical, psychological, and social needs, ensuring any necessary equipment or specialist care can be arranged before admission. Capacity and Consent: We follow the Mental Capacity Act, ensuring the individual consents to the process or that decisions are made in their best interests if needed. Financial and Legal Clarity: Funding arrangements (private, social care, or NHS-funded) are confirmed upfront, and legal agreements are put in place before admission. On Admission: The resident is welcomed, introduced to staff, and supported to settle in. Key risk assessments (such as falls and evacuation plans) are completed within 12 hours, and personalised care plans are finalised within the first week. Ongoing Review: A formal review is held within 28 days to ensure the placement is suitable and to gather feedback on the resident’s experience. Our approach is person-centred, aiming to make the transition into the home as smooth, informed, and supportive as possible. We also conduct regular audits to maintain high standards and ensure all legal and regulatory requirements are met.
    • Ages 18+
  • Room Information
    • Single Rooms (10)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 1

Funding & Fees Guide for Badgers

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £2,601 – £2,601
    • Self-Funded Nursing Care £2,601 – £2,601

  • Fees are calculated based on individual need following an assessment.
  • (these prices are only a guideline, please contact Badgers to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The team value the importance of visitors in the lives of residents and fully support their right to maintain contact with family, friends, and loved ones. The visitors policy ensures that visits are welcomed, safe, and respectful of each resident’s personal wishes.


    Key points of the policy:


    Open Visiting: Visitors are welcome at any time, unless a resident personally requests limited visits or there is an outbreak of infection, in which case the home will follow health and safety guidance.


    Resident Choice: Each resident can decide who they want to see, and this choice will be recorded in their care plan. If a resident lacks the capacity to make this decision, the Mental Capacity Act will guide the process to ensure visits still support their best interests.


    Visitor Registration: All visitors must sign in and out at reception and follow any health and safety procedures in place.


    Privacy and Respect: Residents have the right to refuse visitors, and this will always be respected. Visitors will not be allowed into other residents’ rooms without express permission.


    Food and Personal Items: Any food or personal items brought in for a resident must be declared to staff to ensure safety and dietary needs are considered.


    Infection Control: Visitors who feel unwell, especially with symptoms of transmissible infections (such as flu, COVID-19, or norovirus), are asked to postpone their visit until they are well.


    Conflict and Safeguarding: If a visitor’s behaviour poses a risk to residents, staff, or the home environment, management will intervene. In serious cases, visits may be restricted or conditions imposed, with advice from the Safeguarding Team if necessary.


    Outbreak Management: In the event of a public health incident, the home will follow local and national guidance, offering alternatives like video calls or window visits if needed.


    Feedback and Complaints: Visitors are encouraged to provide feedback and raise any concerns, which will be handled through the Complaints, Suggestions and Compliments Policy.


    Our goal is to make every visit a positive, safe, and supportive experience for all.


  • Parking

  • Parking is available on site


Badgers Reviews (10)

9.6

Badgers has a Review Score of 9.6 (9.620) out of 10, based on 9 reviews in the last 2 years. Over all time Badgers has 10 reviews.

Overall Experience

  • 6
  • 4
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Date Published

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Review from K L (Daughter of Resident) published on 4 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Badgers is a place where special people look after and care for the most treasured and special people in your life as if they are family members. They are treated with respect, love and dignity. My loved one has complex needs and has been living there for four years and in this time everyone has been
giving her quality of life and making her life matter. The saying goes it takes a while village to raise a child, but this case it takes a people from all villages, towns, cities and countries of the world to love the most precious member of your family.

Reply from Michelle Coote, Home Manager at Badgers

Thank you so much for your kind words. We are truly touched by your thoughtful review and are so grateful to know that Badgers has been able to provide such a positive impact in the life of your loved one. It means the world to us to hear that our team's care, respect, and dedication have made a difference. Your trust and support mean everything, and we will continue to strive to offer the best care possible, like family. Thank you again for taking the time to share your experience.


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Review from Terry H (Father of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting my son, very often unannounced, he always appears well cared for and content.
Although lacking speech, he seems to have a rapport with his carers and gets plenty of positive attention.
He is always comfortably attired and clean.
He has been a resident of Badgers since it was opened and
the current provider is of a high standard. We are kept informed of any problems. During a recent hospitalisation, Badgers staff were exemplary providing support for him and us, his parents. Facilities and food are of a high standard and my son is encouraged in many ways, including freedom to roam if he wants.
Staff are always welcoming when we visit. The administration of medication is very well organised in particular. Knowing that there is a fully qualified nurse on every shift is a comfort.

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Review from Charlotte M (Sister of Resident) published on 6 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Badgers Lodge is a caring home, my sister is well looked after. The home is kept warm and clean. Residents are well-fed and are offered plenty to drink throughout the day. The management are approachable and deal with any niggles. There are meetings to find out what is going on and they ask our opinions,
so improvements can be made, if necessary. They are looking to provide outside entertainment for residents to keep things fresh for everyone. All in all, a good service. As this is a small home, staff are well acquainted with all residents, they know when something is wrong or when they have to call for assistance. Very happy with my sister's care.

Reply from Michelle Coote, Home Manager at Badgers

Thank you so much for your kind words! We are delighted to hear that your sister is receiving the care and attention she deserves at Badgers Lodge. Our team works hard to ensure that every resident feels comfortable, well-cared for and engaged, so it's wonderful to know that this is reflected in your experience. We truly appreciate your feedback and are always striving to improve and provide the best possible service. It's great to hear that the warmth, cleanliness and communication at our home have made a positive impact. We're grateful for your trust and support and we look forward to continuing to provide excellent care for your sister. Warm regards, Michelle.


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Review from D C (Mother of Resident) published on 30 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Some carers are excellent - but not all.
The new manager is doing an amazing job trying to turn things around. There is very little interaction with most of the residents.
I do believe they are understaffed and the most willing carers are pushed to the limit.

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Review from S H (Son of Resident) published on 20 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff treat resdients and care at all times. I feel like the staff are capable of performing to their roles well. The staff listen to and act upon concerns regarding my family. Badgers is very clean, and prepare meals according to the residents individual care plans

Reply from Michelle Coote, Home Manager at Badgers

Thank you so much for your kind words! We are really pleased to hear that you're happy with the care and attention we provide. Our team takes great pride in ensuring that all service users receive the highest level of care and support and it's wonderful to know that you feel our staff are capable and attentive in their roles. We also appreciate your feedback about the cleanliness of Badgers and how we carefully prepare meals according to individual care plans. Listening to and acting on the concerns of our families is a priority for us and we're grateful for the opportunity to care for your loved one!


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Review from Victoria P (Friend of Resident) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is welcoming and well-organised and always very clean. The staff are friendly and easy to talk to. They ensure clear communication at all times. The residents always seem content and happy when I visit.

Reply from Michelle Coote, Home Manager at Badgers

Thank you so much for your kind words! We take great pride in maintaining a welcoming and organised environment and it's wonderful to hear that you've noticed. Our staff always strive to ensure clear communication and create a positive, supportive atmosphere for our service users. We truly appreciate your feedback and are grateful for your continued trust and support. It's always a pleasure to have you visit!


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Review from Douglas K (Father of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has settled in well. We have received all the care and attention required. We have been made very welcome with nothing being a problem. We are very pleased with all aspects of the help, assistance and service provided.
Thank you.

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Review from Sarah R (Regular Volunteer) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am immensely impressed with Badgers Care Home during the time I have spent here. The entrance is secure and staff check who you are before entering. The home is clean, tidy and well-kept throughout, with personalised belongings for each resident in bedrooms to make it feel homely. Staff are friendly
and kind, interacting with each patient according to their needs and treating residents like extended family. Facilities include a large lounge, activities room, sensory room and large garden to enable all residents to be catered for holistically and therapeutically. There is no lack of equipment to enable comfortable care for residents, with wheelchairs, ceiling hoists and slings, electric adjustable beds and chairs for each individual. The food is homemade by the cooks with each individual dietary needs catered for, including soft and cultural diet needs. The care I have seen provided is safe, patient-centred and carried out in a timely and effective way.

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Review from Amelia B (Regular Volunteer) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During my time at Badgers Lodge Care Home, I have received a lot of support from the staff and manager here. This home has a lot of facilities to provide for the service users, such as the sensory room, activity room and communal areas for all the residents. The home is very comfortable and has a lovely
atmosphere to it. Activities are held for all the service users each day and they are treated with a high quality of care from staff. It is a safe and secure home for residents who live here with the use of a sign-in and out book and doors that remain locked.

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Review from Carole C (Sister of Resident) published on 18 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home has improved enormously in recent months. The home has been redecorated in some areas and has new flooring in the lounge and corridor.
The staff are very helpful and friendly making sure my sister is well cared for.
They also make sure I am greeted by name and offered a drink within minutes
of arriving.
A special bed was required for my sister and this was ordered and received in one week.

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Current Review Score: 9.6 (9.620)

Overview of Review Score

The Review Score of 9.6 (9.620) out of 10 for Badgers is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.720 for Badgers is calculated as follows: ( (79 Excellents x 5) + (17 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 100 Ratings = 4.72

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Badgers is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 10 registered maximum number of service users is 2, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about Badgers

What types of Care is Badgers registered for?

Older Person Care, Respite Care, Learning Disability, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Badgers provide?

Palliative Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Badgers have?

There are 10 Single Rooms.

What are the Facilities & Services at Badgers?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Badgers to the centre of Leigh-on-Sea?

2.6 mile(s) as the crow flies, distance by road may be significantly further.