Elmcroft Care Home

Brickhouse Road, Tolleshunt Major, Maldon CM9 8JX
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9.3 37 Reviews
  • Elmcroft Care Home, Maldon
Elmcroft Care Home, is modern purpose-built single storey home situated in a rural tranquil location near the village of Tolleshunt Major, Maldon, Essex. The home is registered to provide both residential and nursing care for up to 54 residents in two separate units. Both buildings are designed to provide a pleasant and comfortable environment.

Each unit has separate living areas, with self-contained kitchens, bathrooms, lounges and dining areas. Each living area has around 26 bedrooms. All bedrooms are single with en-suite facilities. Two of the rooms have been specifically designed and can be made available as a shared double if they so wish.

All residents are encouraged to bring their own ornaments and smaller items of furniture (in line with fire regulations) to personalise their room.

The home has a fully equipped central kitchen and trained catering staff. A varied diet and daily choices are offered at each mealtime and special diets can be catered for.

The care home employs people from a variety of backgrounds and are committed to developing staff with an excellent training programme.

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Care Provided by Elmcroft Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Alison Wakefield (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (52)
    • Single Rooms with ensuite Wet Room (52)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 1

Funding & Fees Guide for Elmcroft Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,600
    • Self-Funded Residential Dementia Care £1,000 – £1,600
    • Self-Funded Nursing Care £1,000 – £1,600
    • Self-Funded Nursing Dementia Care £1,000 – £1,600
    • RESPITE Self-Funded Residential Care £1,000 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,600
    • RESPITE Self-Funded Nursing Care £1,000 – £1,600
    • RESPITE Self-Funded Nursing Dementia Care £1,000 – £1,600

  • Fees are determined, following a specific assessment of individual need.
  • (these prices are only a guideline, please contact Elmcroft Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is permitted 24 hours of the day apart from when Protected Meals times. Please contact the service to ascertain times


  • Parking

  • Parking available on site


Elmcroft Care Home Reviews (37)

Total of 37, showing 21-37
9.3

Elmcroft Care Home has a Review Score of 9.3 (9.337) out of 10, based on 22 reviews in the last 2 years. Over all time Elmcroft Care Home has 37 reviews.

Overall Experience

  • 22
  • 10
  • 3
  • 0
  • 2

Date Published

37
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15

Review from Sarah T (Niece of Resident) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been at Elmcrodt for almost three years, and during that time, there have been a lot of changes in regard to management, and this has resulted in losses in respect of the care of my aunt, which I have addressed where necessary. However, it is evident that with recent changes to management
and structure, there have been improvements, particularly in regard to communication with prompt updates and liaison in respect of my aunt's well-being, care, health, and her presentation has improved. Care during a period of illness - very good.

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Review from Willow W (Daughter of Resident) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Elmcroft has improved tenfold since the new manager took over - more consistency in staffing, communication with relatives and activities increased with trips out. Gardens and ground in general, along with redecoration of interiors, have all improved. I feel so much more relaxed after a visit now that
I can leave and know my dad is being well cared for. The improvements are ongoing, so I know the interiors will look even better, soon, bedrooms particularly.

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Review from M G (Granddaughter of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

1. Lack of communication regarding medication and GP care.
2. Buzzer is often left out of reach, or once put away in her cupboard.
3. After several requests for help to feed her, her food is left uneaten as she cannot feed herself.
4. Her clothes go missing, she's often dressed in clothes that are
not hers and sometimes her clothes are dirty.
5. During covid, twice I had to go and hunt down her personal wheelchair which was being used by other residents.

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Review from Christine N (Daughter of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother has been here, Elmcroft, for eight weeks now. The staff are lovely and hard working. More cleaners are needed as I often clean my mum's rooms. They are extremely short-staffed. The nurses, carers and cleaners do their best but are spread extremely thinly. The receptionist is rude and is on
some kind of power trip and changes the rules on a daily basis as to whom is visiting. Overall it's satisfactory but you have to ask a thousand times for anything to get done or do it yourself.

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Review from R G (Son of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elmcroft accepted dad (who has Alzheimer's) when other facilities found his behaviour too challenging, and they've been with him on the journey for nearly 4 years now. He's gone from mobile to bedbound, verbal to not; as his needs have changed, the care has changed appropriately and well. As his only
relative and living overseas, they've worked hard to enable ongoing communication and weekly Zooms. They managed very well through COVID and the intense challenges that posed. I have confidence in the team, which being so far away is key.

Reply from Kim Eagleton, Home Manager at Elmcroft Care Home

Thank you for such a positive review, caring for your dad is a pleasure.


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Review from SG (Niece of Resident) published on 24 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in Elmcroft for some time now due to Alzheimer’s. Due to the pandemic, we have been unable to visit for most of this time, however, the communication from the new manager and the pictures on the Facebook page and calls from staff has been amazing. We are now able to visit and can see
the hard work and improvements that are being made.

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Review from Sally B (Daughter of Resident) published on 11 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother, who has Alzheimer's has been a resident at Elmcroft for a few years now. Due to Covid, we have been unable to visit in person since last year. There are new managers at Elmcroft who have been making improvements and I do feel that communication is now good and that as relatives our concerns
have been listened to and acted on. The staff are caring and when we have seen them treat Mum with respect. We have been pleased to see more photographs of activities and of Mum on the home's private Facebook page.

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Review from Clive G (Husband of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been at Elmcroft for over three years. We have found that Elmcroft has improved considerably with a recent change of management team. Staff levels are good and staff more involved both in the care aspects and activities. Accommodation is good and clean and well maintained, food from what
I hear is good and satisfying so no complaints. During this difficult period of lockdown, there has been good communication from management to relatives via photographs, videos and Zoom calls which is much appreciated. Staff seems happy and caring and generally, there is a good atmosphere around the care home. Any requests for support or information are dealt with promptly. A friendly feeling and I am well satisfied with the care offered.

Reply from Joann Harmon, Home Manager at Elmcroft Care Home

Thank you for taking the time to provide us with such positive feedback. It is so lovely for us to hear that you have seen so many recent positive changes within the home. It is an absolute pleasure to care for your wife here at Elmcroft.


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Review from Judy L (Daughter of Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very caring home. Constant staff shortages so have to use an agency - poor for permanent staff's morale as they earn more. Also not nearly as good. Residents could ve showered/bathed more regularly but again staff shortages hamper this. Cannot believe staff aren't paid for their breaks. The home is
now for dementia and so wouldn't recommend it to anybody like my mum.

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Review from K W (Daughter of Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother has been a resident of Elmcroft since November 2016. Whilst unsettled at first, she has become accepting of her disabilities albeit sometimes very confused with her dementia. We as a family, are satisfied with the care mum gets. We visit four times a week, so monitor her status very vigorously.
The care is good but always could be improved. Carers need to be reminded, it is the residents home, and therefore shouldn't be a 'chore' to look after them. Paperwork is excessive, and more time should be spent with residents.

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Review from P J T (Daughter of Resident) published on 24 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with everything at Elmcroft with care, cleanliness, rooms etc. Office staff, management and nurses are exceptional - staff always helpful and pleasant. On occasion though, I have been alone in the lounge full of residents with no staff present.


Food sometimes looks unappealing. Activities

are poor - nothing greared towards men. Lack of exercises for all residents is a problem.

Reply from Jean-Claude Baya, General Manager at Elmcroft Care Home

We appreciate all comments very much and it is through comments like these that we can improve our service even more. We have been recruiting for activity practitioners to no avail so far and we would endeavour to continue to do so until we have such staff in place.


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Review from Jason L (Son of Resident) published on 8 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at this care home for almost 1 year now and absolutely loves it there. The staff are brilliant with her and us.
All of the staff are so friendly and nothing is ever a problem for them.


Good to know our mum is in good hands.


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Review from S B (Son of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to this home in December after being in hospital for a few weeks. The staff at the care home made my mum very welcome and also my family members. She was very well supported and was treated with dignity.
My mum sadly passed away but at peace, with staff there taking care of her. I will
always be grateful.
The care home management were very supportive at this hard time.

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Review from Alan K (Son of Resident) published on 16 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst my mum was only at Elmcroft for a short time, I found everything especially the staff to be excellent.
I would have no hesitation in recommending Elmcroft to anyone.
The manager and his team are doing an excellent job.

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Review from Roger C (Brother of Resident) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and attention all round.

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Review from Nora W (Resident) published on 6 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is with the greatest pleasure that I write to tell you about the Elmcroft Care Home in Tolleshunt Major. I came here with my husband who needed respite care having come from hospital for 2 weeks. We have experienced nothing but love, kindness and care from the staff of the whole home, and excellent
medical care. We are fortunate enough to be able to stay here permanently as there was a room available for us. We are having to sell our house in order to be here! The manager is the most kindly and understanding manager anyone could wish for. This home is excellently run and we give it 100% markings.

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Review from Robert M (Son of Resident) published on 28 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has settled into Elmcroft care home better than we hoped. After over 50 years of living in his own house, the decision to place him in a care home was not easy to take but we needn't have worried. Elmscroft has proved to be an exceptional home for him to now reside. Everything about the
home has proved perfect - the staff are all lovely, friendly, cheerful yet extremely professional and nothing has been too much trouble. The home itself is all on one level and not too large and is kept spotlessly clean. There is regularly something going on for the residents to partake in. My father's dementia has progressed to a level where his involvement is minimal but even so, rather than being left in his room, on his own, he willingly spends every day in the main lounge with other residents and appears quite contented, leaving us reassured that everything that needs to be done for him is being done.

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Current Review Score: 9.3 (9.337)

Overview of Review Score

The Review Score of 9.3 (9.337) out of 10 for Elmcroft Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.337 for Elmcroft Care Home is calculated as follows: ( (136 Excellents x 5) + (77 Goods x 4) + (25 Satisfactorys x 3) + (6 Poors x 2) + (5 Very Poors x 1) ) ÷ 249 Ratings = 4.337

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elmcroft Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Apr 2024

Overall
Inadequate

  • Caring

    Inadequate

  • Effective

    Inadequate

  • Responsive

    Inadequate

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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