Brentwood Care Centre

Larchwood Gardens, Pilgrims Hatch, Brentwood CM15 9NG
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9.6 156 Reviews
  • Brentwood Care Centre, Brentwood
Welcome to Brentwood Care Centre, where Nursing, Residential, and Residential Dementia care is delivered with compassion and a person-centred approach. The dedicated team of nurses, carers, and support staff collaborate to provide tailored care that meets the unique needs of each resident, ensuring they feel valued, supported, and empowered to live life to the fullest.

The team are excited to introduce Olive Grove, a new residential community offering a warm, inviting atmosphere with modern living spaces. Designed for those seeking an element of independence with access to comprehensive care services, Olive Grove fosters a close-knit community feel, enhanced by shared spaces, engaging activities, and the beautiful surroundings of Brentwood.

The team take pride in the Willow Brook dementia suite, where the dedicated Dementia Lead and team provide specialised care in a calm, supportive environment, prioritising the physical and emotional well-being of residents.

At the heart of their care is their commitment to great food. The Culinary Team, led by a skilled Chef, prepares wholesome, seasonal menus daily, promoting the health and well-being of residents with every meal.

A vibrant activities programme enriches the lives of residents, offering a variety of engagements tailored to individual abilities and interests. Whether enjoying the landscaped courtyard gardens, exploring local attractions on a minibus outing, or participating in creative workshops, there’s something for everyone.

Brentwood Care Centre is purpose-built, featuring recently refurbished facilities including a bistro, lounges, a cocktail bar, a cinema, a hair salon, and a library. Each ensuite bedroom is spacious and elegantly designed for maximum comfort and privacy.

At Brentwood Care Centre, every detail is crafted to create a welcoming and nurturing home where residents can truly thrive.

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Care Provided by Brentwood Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 112 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jacqui Shuttleworth (General Manager)
  • Admission Criteria
    • All admissions are subject to pre-assessment
    • Ages 65+
  • Room Information
    • Single Rooms (112)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Brentwood Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,100
    • Self-Funded Nursing Care from £1,475

  • *All fee’s are based on a pre-admission assessment conducted by the team at Brentwood Care Centre. Weekly fees for Olive Grove Residential Suite start from £1,500 per week.
  • (these prices are only a guideline, please contact Brentwood Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Brentwood welcome visitors to Brentwood Care Centre. Please contact the home directly for the latest visiting arrangement to arrange a visit and a tour with the Customer Relations Manager


  • Parking

  • Brentwood Care Centre has on-site car parking available


Brentwood Care Centre Reviews (156)

Total of 156, showing 1-20
9.6

Brentwood Care Centre has a Review Score of 9.6 (9.589) out of 10, based on 44 reviews in the last 2 years. Over all time Brentwood Care Centre has 156 reviews.

Overall Experience

  • 90
  • 49
  • 4
  • 4
  • 9

Date Published

156
15
22
43
113

Review from Alan E (Grandson of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has been amazing. The customer relations manager has made this whole process so easy. All the staff are amazing, so polite and friendly. Nothing is ever a chore. My nan and Grandad has a new lease of life. Thank you for everything.

Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre

Thank you very much for taking time to leave such a lovely review for us, we understand how stressful finding the right care home can be and we are so pleased you feel the process was easy for you. We will be passing your lovely comments over to the team and are so pleased that nan and grandad feel they have a new lease of life with us. Thank you so much again for your review.


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Review from Tracey L (Daughter of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dabulous friendly & polite staff my parents are very happy here and have a new lease of life
The customer relations manager & her staff at front desk are always happy to see us and always have time for a chat.

Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre

Thanks so much for taking the time to leave such a lovely review, we will be sure to pass your comments over to the team, we absolutely love that your parents feel they have a new lease of life with us.


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Review from Danielle M (Granddaughter of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has fitted in so well, it's been an easy transition.
He has fun at the activities and has made some nice friends.
All the staff are amazing, friendly and kind. Nothing is too much trouble.
As a family, we are very pleased with Brentwood Care Centre.
Highly recommended.

Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre

Thanks so much for taking time to leave such a lovely review, we are so glad Grandad has settled so well and the transition was as easy as it could be for Grandad and the family. We're so pleased he enjoys the range of activities on offer and we will pass your lovely comments over to the team.


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Review from Jo H (Friend of Resident) published on 6 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well run place. The staff are friendly and helpful. When residents called for help they have answered immediately. The residents looked happy and well cared for and the building was clean, bright and cheerful. My friend is very happy at this lovely home.

Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre

Thank you so much for such a lovely review, we are so pleased you feel your friend was responded so quickly, the staff take great pride in not only this but also ensuring the residents are happy and well cared for. We are so pleased your friend is so happy with us. We will pass your lovely comments over to the team members.


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Review from Jo F (Friend of Resident) published on 9 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting a friend, we were met with lovely, thoughtful staff who all had smiles on their faces and seem to really enjoy working at the home. They were very helpful to us and answered all questions and requests quickly. The home is lovely and clean, a cosy environment.

Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre

Thank you so much for your kind comments, we're so pleased your experience whilst in the home has been positive and we will be sure to pass your lovely comments over to our staff. We are always happy to support with any questions/requests. Thank you again for such a lovely review of Brentwood Care Centre.


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Review from Lauren B (Granddaughter of Resident) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad is currently in the dementia unit, the recent works done to the building are really nice and the rooms are nice and modern with the right amount of space and kept very clean. The communal spaces are really nice and a good size for different people to use and relax. Staff are really accommodating
and kind to the residents and know all of them by name. We couldn't ask for more.
Thank you!

Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre

Thanks so much for taking the time to leave a lovely review, the environment really is one of the most important aspects when it comes to the residents' home so we are glad you feel it is spacious and modern. We will pass your lovely comments over to the team.


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Review from Matt S (Son of Resident) published on 15 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot explain how much I appreciate all the help and support I and my family have received from the team at the Brentwood Care Centre. From my initial query about care, literally everything has been incredibly smooth and easy. Dad has settled in and I have seen firsthand just how kind, caring and
professional the whole team are. This has been a difficult time for my family but it has been made so much easier by the help provided by the entire staff. Huge thanks and appreciation to all.

Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre

Thank you so much for taking the time to leave such a lovely review about Brentwood Care Centre. Most importantly, we are happy to hear that your dad has settled well! Moving into care can be a difficult time for yourself and family and I am glad you feel supported by us on your journey and we will pass your lovely comments over to our team.


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Review from H V (Granddaughter of Resident) published on 7 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my grandad is receiving is excellent. The staff are very friendly and helpful. He is very happy here. Everything is clean and he is very comfortable.

Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre

Thanks so much for taking the time to leave a lovely review, it has been an absolute pleasure to care for your grandad since he moved in with us and we will pass your comments over to the team.


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Review from Chris T (Son of Resident) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brentwood Care Home has been very supportive in my father's move from his home to the care home. He has been able to furnish and decorate his room with furniture and pictures from his home. The staff are extremely caring and have made him feel at home. The nurse has taken special care of any medical
needs and I feel he is well looked after.

Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre

Thanks so much for taking the time to leave a lovely review. We are so pleased you feel your father has been supported through what we know can be such a difficult time for you all. We will be sure to pass your lovely comments over to the team.


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Review from S B (Relative of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the care home are always very welcoming and are always available to answer any queries I may have about my relative's care. Always making her feel welcome when she stays. She enjoys the entertainment and always has lots to do. The food is good as well. Her needs are always met during her
stay.

Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre

Thank you so much for taking the time to leave such a lovely review, we are so pleased your aunt always has such an enjoyable stay with us each time upon returning. It is great to hear she enjoys the range of activities that are on offer and the food as this is one of our most important elements of our service. We will be sure to pass your lovely comments over to the team.


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Review from Robert B (Son of Resident) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother completed a two-week live-in respite care placement. We had wanted a one-week placement but was refused, looking back I now feel two weeks was the best as it allowed my mother to settle in more.
My mother complained generally about the food but I feel this was rather harsh as it always looked
good.
There was a slight smell of urine on the first floor but again, this is to be expected to a degree.
There were activities but didn't seem promoted enough as, at times, my mother was the only participant.
We were initially given a price which later changed to a higher cost which was a little unsettling. I felt the exact cost should have been stated at the onset. We also felt the cost was extremely high.
However, despite all the above, my mother enjoyed her stay there, I would recommend the care home and if they allowed one-week stays, I would rebook my mother back in.

Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre

Thank you so much for taking the time to write this review for us. I am so pleased that your mum enjoyed her stay with us. I recall that she did enjoy the activities on offer and that some of these were specifically arranged for her. Our team work very hard to promote a person-centred approach to care and activities can be provided for one person or more, dependent upon their needs. We are so pleased that you would recommend our home and would consider Mum staying with us in the future.


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Review from S B (Relative of Resident) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally content with stay at care home.
Most complaints relate to food being late or sometimes cold.
Happy with personal care and staff members.
Loves the library area and garden.
Good range of activities on offer.

Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre

Thank you for taking the time to write this review for our home. I am sorry that Mum feels the food was not as good as it should be. We will use this comment to improve standards in the future. We are so pleased that you feel our team members and care are good and that the range of activities on offer is to a good standard. We have worked hard recently to ensure the activity provision in the home is improved for our residents and continue to do so. We are pleased that she enjoys the library and garden areas.


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Review from Chris J (Son of Resident) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since Mum has arrived in the summer of 2023, she has received excellent care which we are very happy with.
Only issue sometimes is that there are staff shortages, particularly on the entertainment side which Mum enjoys.
Food quality has improved since the early days when staff shortages caused quality
issues.

Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre

Thanks so much for taking time to leave us a positive review, we are pleased to know you feel Mum receives excellent care with us and we will pass these kind words on to our team. We continue to recruit and we have already recruited a new lifestyle team member who has started work with us this week and we are hopeful you will notice a great difference in our activity provision moving forward.


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Review from Susan B (Daughter of Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very grateful for all the care given. Every problem was solved, the staff were brilliant and very helpful. The resident's relatives were kept informed at all times and the resident was treated extremely well. Cannot fault the home at all.

Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre

Thank you so much for your kind comments, we're so pleased you're happy with the care given and we will pass over your lovely comments on to the team. We're glad we were able to support you with good communication through this time.


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Review from Graham S (Respite Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff carried out their duties, which at times could be unpleasant and not always appreciated by some of the residents, in a professional manner and always with a smile on their faces. I cannot praise them too highly. The rooms were good with ensuite toilet and wash basin. Ensuite shower would have
been welcome instead of a separate shower room for general use. Food was good.

Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre

Thank you so much for your kind comments, it was a pleasure to support you whilst you stayed with us and we will be sure to pass your lovely comments over to the team.


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Review from Karen J (Daughter-in-law of Resident) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

From the home visit to Mum staying, has been a good experience. It's her first time in respite care and naturally, the family have been anxious. The staff have all been amazing, professional but friendly and have really helped Mum to settle in.
The decor, facilities and surroundings are all lovely.
The only negative was the smell in the corridor when we first arrived. It hasn't seemed so bad since and we've noticed various "smellies" around to help this.

Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre

Thank you so much for taking the time to leave a review, we are pleased to hear about your experience of our home and we are so glad to hear how our staff were able to reassure Mum settling in. It's also wonderful to hear the feedback about the decor and facilities within the home, as we pride ourselves on being able to support families with comfortable spaces for visiting their loved ones. We are always working our best to ensure the environment smells good and we take this feedback on board and will continue to do so. We will pass your lovely comments on to the team.


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Review from Ian S (Son of Resident) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Brentwood Care Centre at the beginning of August 2024.
As a family, we had been through a difficult experience at her previous care home.
We had looked at over a dozen other care homes and were impressed by a combination of management, staff and facilities.
When you have a parent
with early onset dementia it's so important that the home is right for the resident.
Location is good. Building is welcoming. Parking is easy.
Initial management support and communication were excellent, making a stressful time for family so easy.
The refurbished rooms are lovely. Much more personal than many but keeping the resident in contact with staff and other residents.
The lounges for visiting are beautifully decorated.
Mum loves having her hair done and it feels like a real salon at Brentwood Care Home.
My fussy mum says that food is very nice.
Staff seem very attentive and there seems excellent training is given.
All care homes are expensive but Brentwood Care Centre is worth it. Recommend.

Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre

Thank you so much for taking the time to leave such a lovely review about Brentwood Care Centre. Most importantly, we are happy to hear that your mum is settled and happy! We love that Mum enjoys having her hair done and also enjoys the food as this is an area we really pride ourselves on. Moving into care can be a difficult adjustment and you are right, we do understand this. I am glad you feel supported on your journey and we will pass your lovely comments over to our team.


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Review from C A (Daughter of Resident) published on 11 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My father was discharged from the hospital into Brentwood Care Centre following a stroke in March 2024. He was on the 2nd floor as he required 24-hour nursing care. As you step out of the lift the smell of urine is unbearable. One resident was naked in the corridor and one lying on the floor, basically
had to step around him. Most of the care staff were very good and kind but they are clearly stretched and understaffed most of the time. My father had other residents wandering into his room which scared him to the point that he was crying to family. His room was a good size but the TV had no remote control and therefore could not be switched between channels, the staff informed but nothing was done to replace it. An oncology appointment had to be cancelled because blood tests were not performed in time. The food provided was mainly inedible, we took to taking our own food in. We transferred my father out after 2 weeks as there were so many issues. All issues were raised with management at the time.

Reply from Jacqui Shuttleworth, General Manager at Brentwood Care Centre

I am so sorry that your experience here was not a positive one for you. I was not the manager at the time you are referring to, but I felt I needed to apologise for the issues you experienced. Having said this, I feel I need to explain that due to the community, your father was admitted to being one that offers nursing care, there are people admitted with many complex conditions and behaviours - which may seem strange to visitors to this area. I can understand how these issues could cause concern and distress for you when visiting your father, but can assure you that the team are highly trained and are meeting the needs of people staying with us in accordance with their needs and wishes. I am sorry that the food we provided was not to your father's satisfaction. Our chef is accomplished and the food we provide is nutritionally balanced and made to a high standard. I accept this was not your experience and apologise for this. I hope your father is happy now and thank you for your time.


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Review from John Q (Son of Resident) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's good to know that Mum and Dad are being well looked after and they are happy and with each other.

Reply from Sia, Reviews Team at Brentwood Care Centre

Dear John, thank you for sharing your kind comments about your mum and dad's experience with us. We are thrilled that they can be together and are happy to know they are being well looked after. We look forward to continuing to provide them with exceptional care throughout their journey with us.


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Review from Jackie O (Daughter of Resident) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a very difficult transition for Dad however the kindness and support has been fantastic. As time has gone on, Their kindness and care have been brilliant. Completely changed my view (and Dad's) of care homes.

Reply from Sia Lebbie, Reviews Team at Brentwood Care Centre

Dear Jackie, thank you for your heartfelt review. We understand how challenging such transitions can be and we're delighted to hear that our kindness and support have made a positive impact. It's wonderful to know that our care has changed both your and your dad's views on care homes. Your kind words mean a lot to us and inspire us to continue providing the best care possible.


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Current Review Score: 9.6 (9.589)

Overview of Review Score

The Review Score of 9.6 (9.589) out of 10 for Brentwood Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 44 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.589 for Brentwood Care Centre is calculated as follows: ( (367 Excellents x 5) + (104 Goods x 4) + (20 Satisfactorys x 3) + (7 Poors x 2) + (11 Very Poors x 1) ) ÷ 509 Ratings = 4.589

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brentwood Care Centre is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 112 registered maximum number of service users is 22.4, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (3)

Jacqui

Jacqui Shuttleworth

Job Title: General Manager

Jacqui recently joined the RCH Family as the General Manager of Brentwood Care Centre.


Jacqui brings a wealth of knowledge, experience, and expertise to the home, with over 30 years of experience in the Health and Social Care Sector. For over 20 years, Jacqui has been managing residential, residential dementia, nursing, and rehabilitation care settings, including almost four years as an Operations and Compliance Manager.


For Jacqui, the passion and dedication that have inspired her career since 1992 are still vibrant. “I have relished and valued every aspect of my journey through the care pathway. I enjoy the diversity of the role – no two days are ever the same! I am especially passionate about the care of people living with dementia, offering stimulating and meaningful experiences for residents and ensuring that the care they receive is the best it can be. I love the social aspect of meeting and liaising with residents and their loved ones and supporting their journey at this time of their lives. I enjoy being able to lead a team of carers and nurses to deliver high-quality care to the people living at Brentwood Care Centre.”


Outside of work, Jacqui is an animal lover and shows her natural compassion and dedication through looking after the local wildlife. “I have a love of animals (once I was intending to become a vet) and I have some visiting foxes, cats, seagulls, and hedgehogs that I feed on my front lawn every day. I also go out with my partner each night to feed foxes and badgers at our local nature reserve. I hope in some small way I keep them well-fed, off the streets, and out of people’s rubbish sacks and help them to remain safe.”


Diana

Diana Moraru – Manole

Job Title: Essex Regional Operations Manager

Essex Regional Operations Manager, Diana has a wealth of experience and knowledge from across Health and Social Care Sectors.


With over 16 years of experience, Diana started her career as a Health Care Assistant in a neurosurgical hospital and went on to train and qualify as a Nurse in Romania. Since coming to the UK in 2016 as a Nurse, Diana has had various roles leading up to her first General Manager role in 2017.


Diana’s experience in developing a team’s knowledge and skills through leadership and mentoring is something she is passionate about and is looking forward to supporting RCH Care Homes across Essex.


Another part of her role as Essex Regional Operations Manager that she loves is, ‘inspiring a great team to make further differences to the lives of the residents, making sure they are living their best life possible and that everyone feels it is a nice place to live and work; because it’s a home from home.’


Whilst not a work Diana enjoys travelling, keeping up to date with world news and being adventurous; this year she took part in a Sky Dive!


Rhiannon

Rhiannon McNeill

Job Title: Customer Relations Manager

Joined: 2022

Rhiannon joined the Brentwood Care Centre family in Spring 2022.


She is passionate about her role, supporting families and loved ones on their journey in looking for care and also building community links with the home's local community.


'I love that my role is meeting people whether that be supporting them in understanding the processes of looking for care during what can be a difficult time or, organising community events such as our monthly Dementia Cafés and our intergenerational events.'


Frequently Asked Questions about Brentwood Care Centre

What types of Care is Brentwood Care Centre registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Brentwood Care Centre provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Brentwood Care Centre have?

There are 112 Single Rooms.

What are the Facilities & Services at Brentwood Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Brentwood Care Centre to the centre of Brentwood?

1.2 mile(s) as the crow flies, distance by road may be significantly further.