Brentwood Care Centre

Larchwood Gardens, Pilgrims Hatch, Brentwood CM15 9NG
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9.6 156 Reviews
  • Brentwood Care Centre, Brentwood
Welcome to Brentwood Care Centre, where Nursing, Residential, and Residential Dementia care is delivered with compassion and a person-centred approach. The dedicated team of nurses, carers, and support staff collaborate to provide tailored care that meets the unique needs of each resident, ensuring they feel valued, supported, and empowered to live life to the fullest.

The team are excited to introduce Olive Grove, a new residential community offering a warm, inviting atmosphere with modern living spaces. Designed for those seeking an element of independence with access to comprehensive care services, Olive Grove fosters a close-knit community feel, enhanced by shared spaces, engaging activities, and the beautiful surroundings of Brentwood.

The team take pride in the Willow Brook dementia suite, where the dedicated Dementia Lead and team provide specialised care in a calm, supportive environment, prioritising the physical and emotional well-being of residents.

At the heart of their care is their commitment to great food. The Culinary Team, led by a skilled Chef, prepares wholesome, seasonal menus daily, promoting the health and well-being of residents with every meal.

A vibrant activities programme enriches the lives of residents, offering a variety of engagements tailored to individual abilities and interests. Whether enjoying the landscaped courtyard gardens, exploring local attractions on a minibus outing, or participating in creative workshops, there’s something for everyone.

Brentwood Care Centre is purpose-built, featuring recently refurbished facilities including a bistro, lounges, a cocktail bar, a cinema, a hair salon, and a library. Each ensuite bedroom is spacious and elegantly designed for maximum comfort and privacy.

At Brentwood Care Centre, every detail is crafted to create a welcoming and nurturing home where residents can truly thrive.

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Care Provided by Brentwood Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 112 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jacqui Shuttleworth (General Manager)
  • Admission Criteria
    • All admissions are subject to pre-assessment
    • Ages 65+
  • Room Information
    • Single Rooms (112)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Brentwood Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,100
    • Self-Funded Nursing Care from £1,475

  • *All fee’s are based on a pre-admission assessment conducted by the team at Brentwood Care Centre. Weekly fees for Olive Grove Residential Suite start from £1,500 per week.
  • (these prices are only a guideline, please contact Brentwood Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Brentwood welcome visitors to Brentwood Care Centre. Please contact the home directly for the latest visiting arrangement to arrange a visit and a tour with the Customer Relations Manager


  • Parking

  • Brentwood Care Centre has on-site car parking available


Brentwood Care Centre Reviews (156)

Total of 156, showing 21-40
9.6

Brentwood Care Centre has a Review Score of 9.6 (9.598) out of 10, based on 43 reviews in the last 2 years. Over all time Brentwood Care Centre has 156 reviews.

Overall Experience

  • 90
  • 49
  • 4
  • 4
  • 9

Date Published

156
15
22
43
113

Review from Jennifer S (Daughter of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I have been very pleased with the decision we made for Dad to come to this care home. It is one of the most difficult and emotional decisions that you can make on behalf of a parent and at every stage of the process, from the application, initial visits and then care of Dad, we have been
well supported and what was best for Dad was always paramount. The staff have always treated Dad with gentleness, professionalism and respect and he was comfortable with them. The carers have been friendly and helpful on our visits and it has been a pleasure getting to know the team. They have kept us fully informed of Dad's situation and happily responded to any requests we may have made. We will always be very grateful for the staff in supporting us and Dad through these last few months.

Reply from Sia Lebbie, Reviews Team at Brentwood Care Centre

Dear Jennifer, thank you so much for your thoughtful and detailed review. We are honoured that you and your brother chose Brentwood for your dad. We understand how challenging this decision can be and are glad we could support you both in making an informed choice. It is wonderful to hear that your dad received the care we always strive to provide and that you have felt supported throughout the process. Thank you for trusting us with your dad's care and for taking the time to share your experience. We are grateful for your support and wish you and your family, all the best.


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Review from Chris D (Son of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father suffers from advanced dementia and my mother was caring for him on her own at home. She became ill and struggled to cope. My dad's behaviour can be problematic and some homes refused to take him. We called Brentwood Care Centre and they were very helpful from the outset. Sympathetic and efficient.
We called late on the Friday, spoke to the manager on Monday morning, had an assessment at home on the Tuesday and took him in on the Wednesday.
Dad's room was all ready with his name on the door. We were nervous about leaving but the staff were incredibly reassuring and said they had it all in hand.
Mum called every day and although it sometimes took a little while to get through, there was always someone to give a report on how his night had been and what he was doing that day. Even when his behaviour had been difficult, they seemed unphased.
Everyone involved was kind, caring and efficient. He came home after two weeks respite but we would have been happy for him to stay longer.
Thank you Brentwood Care Centre.

Reply from Sia Lebbie, Reviews Team at Brentwood Care Centre

Dear Chris, thank you so much for sharing your experience. We're glad that we could provide the support and reassurance you and your family needed, especially in such challenging circumstances. It's wonderful to hear that our team was able to help so promptly and efficiently, from the initial call to setting up your dad's room. We strive to create a welcoming and comforting environment and we're pleased that you felt reassured during this transition. We are happy to have been able to support your family during this time and we're here for you whenever you need us.


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Review from Richard T (Son of Resident) published on 9 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum moved in, they have made the process very easy, start to finish. Not only are the staff there for the residents but us loved ones too. Very friendly, helpful and friendly staff. Together, we have worked on what my mum's needs are and now very settled. The staff always have time to chat
and listen to our wishes and get them implemented. Highly recommended place for anyone.

Reply from Sia Lebbie, Reviews Team at Brentwood Care Centre

Dear Richard, thank you so much for sharing your positive experience with us. We are thrilled to hear that the process of your mum moving in was smooth from start to finish. Collaborating on identifying and addressing your mum's needs is a crucial aspect of our approach and we are pleased to hear that she is now settled and comfortable. Our team will be delighted to read your comments. Thank you for recommending Brentwood Care Centre.


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Review from Sara G (Daughter-in-law of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My in-laws stayed for just over 4 weeks from mid-December to mid-January for respite care, both have early to mid-stage Alzheimer’s disease. Overall they benefited from their stay, the carers and the rest of the team looked after them very well and they both enjoyed their food very much. It took them
a little while to settle as they have been at their home together for 70 years so this was a major change for them both.
Most days there was an activity or event at the home which they both really liked. There was bingo, live music, a festive party and movies to watch. There weren’t any trips out during their stay and they found the evenings very quiet with only the TV for company, this part didn’t suit my mother-in-law as she doesn’t really watch the TV even in her own home. My father-in-law didn’t seem to mind though and was much more settled. Overall, a very good experience and a well-run home. Thank you to all the staff for giving us some time to relax and regather.

Reply from Sia Lebbie, Reviews Team at Brentwood Care Centre

Thank you so much for taking time to leave a review, we are pleased to hear about your experience of our home, the lifestyle activities and the team. It was a pleasure to care for both your mother-in-law and father-in-law. It's also wonderful to hear the feedback about the food, as this is one of the most important elements of our service and something we take a lot of pride in. All feedback is very valued.


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Review from S D (Daughter of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

December 23rd 2023 we recognised Mum needed 24/7 support and contacted Brentwood Care Centre. There was a respite bed available and staff came to assess Mum at her home. Amazingly, within a day Mum was safely in Larchwood Gardens. Our family is all over the world and we are so grateful that Mum not
only is being cared for but that she is comfortable with that care, the staff and her room. Currently, Mum is unwell and requiring medical support, again, the level of care and communication has been fantastic. Thank you Brentwood Care Centre.

Reply from Sia Lebbie, Reviews Team at Brentwood Care Centre

Thank you for taking the time to leave such a lovely review about Brentwood Care Centre, it has been a pleasure to help support and care for Mum and it is wonderful to hear your mum is comfortable within her room and you feel the level of care is fantastic. We will be sure to pass on all of your feedback to our team.


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Review from Tracy D (Sister of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was only there a short time before she passed away but what can l say about the home? One word, brilliant. They made my sister feel at home, their loving care, kindness, also being there for us as well. l love it when they enter the room they would knock on her door first as they came in.
Every member of staff was friendly and polite and always had time to talk to us no matter how busy they were. l would highly recommend this home to anyone, it’s like home from home.
Once again, thank you to the manager and her team for looking after my sister.

Reply from Sia Lebbie, Reviews Team at Brentwood Care Centre

Thank you for taking the time to leave such a lovely review about Brentwood Care Centre, we will ensure all of your comments are passed over to the team. We are so pleased to hear about your positive experience within our home and it is wonderful to hear the feedback regarding the team caring for your sister.


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Review from Jayne L (Daughter of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into the care home at the end of August, it was a very anxious time for mum, my sister and I, but everyone was so kind and helpful, taking away the stress and making the move run very smoothly. Mum is now very happy there, all the staff are wonderful, the facilities and accommodation are beautiful.
Mum really enjoys the food, one of her favourites is fish, chips and mushy peas and loves all the sponge puddings!
The entertainment team is amazing, with something going on virtually every day, which Mum loves taking part in. Also, the pampering sessions, when she gets her hair and nails done!
My sister and I are so grateful to everyone there, as we know that Mum is happy, safe and being looked after so well.
We would highly recommend Brentwood Care Centre to anyone.

Reply from Abigail Draper, Customer Relations Team at Brentwood Care Centre

Thank you for taking the time to leave such a lovely review about Brentwood Care Centre. Most importantly we are happy to hear that your Mum is settled and happy and she enjoys the homemade sponge puddings! We are dedicated at Brentwood Care Centre to providing meaningful care and lifestyles, so it's lovely to hear that your Mum is enjoying living at home.


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Review from Cathy S (Daughter of Resident) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad stayed at Brentwood Care Centre in October for 2 weeks while we took a break.
He was well looked after and I especially like the updates with the daily app.
It was a short trip but I wouldn't hesitate to recommend it, everything was catered for.

Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre

Thank you for taking the time to leave a review for the home. We are pleased to receive your positive feedback about the home and we will pass this over to the team.


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Review from E H (Daughter of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Super caring staff that get to know the individuals and base their care on that.
The place is beautifully decorated and feels very luxurious but homely at the same time.
My dad can not stop raving about the food and says it’s the best he has ever eaten.

Reply from Abigail Draper, Customer Relations Team at Brentwood Care Centre

We are so pleased to hear about your experience of our home, the facilities and the team. It's also wonderful to hear the feedback about the food as this is one of the most important elements of our service and something we take a lot of pride in. Thank you for taking the time to leave a review.


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Review from L B (Sister of Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brentwood Care Centre have got to understand my brother's behaviours and habits extremely well. They adapt their care of him with great dignity, insight and thoughtfulness. All the staff are welcoming and friendly. I have noticed the overall level of care improving over the last few years. New ideas
are being tried out to enhance his quality of life.

Reply from Abigail Draper, Customer Relations Team at Brentwood Care Centre

Thank you for taking the time to leave a review for the home. We are pleased to receive your positive feedback about the homes, its services and the team.


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Review from Paul W (Nephew of Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been in the care home for four months (approximately) awaiting assessment. In this time, she has been looked after well. She is always clean and well-fed. She has a radio, which she listens to all the time, and a TV. She has many visitors and the staff keep her attentive and chat to her
many times a day. She is happy and seems contented. The difference between "good" and "excellent" is small and it is difficult to say what needs to be done to shift up.
The only thing that could have been done better is to have more of a guided tour of all the facilities when she first moved in.

Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre

Thank you for taking the time to leave a review, it is really lovely to hear your aunt is very happy and content. I will be sure to pass all of your feedback over to the team.


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Review from Ian M (Son of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Brentwood Care Centre seems to be a good and improving care home.
Rooms: good size, clean, well furnished (own furniture optional), TV, plus en-suite accessible toilet and basin.
Communal: nice lounges, restaurant areas and garden with residents encouraged to socialise as much/little as they wish.
Visiting families find these spaces very useful. Weekly activities program help residents to settle into a new environment. Mum enjoyed many of these!
Food: initial concerns but improved greatly under the current manager. Now good portions, more variation and dietary requirements are properly catered for.
Staff: initial concern about too few nighttime staff, but this improved in spring ‘23. Cliche, but cannot speak highly enough of the team. The current manager has noticeably reinvigorated the place and supports all staff to provide a high standard of professional care with a human touch. Mum’s eventual end-of-life care was as humane, dignified and efficient as I imagine such circumstances can ever be.
Happy to recommend it.

Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre

Thank you very much for taking the time to leave a review; it is lovely to hear your feedback about the team during Mum's stay with us, and we will pass this over so that they are aware of your lovely comments. We are pleased you were happy with the care provided and you were able to see improvements over time. It was a pleasure to care for your mum.


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Review from S S (Daughter of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was placed in the Brentwood Care Centre after a fall. He is safe, relaxed, happy and well cared for.
He loves his room and the food provided.
The staff are so welcoming, friendly and helpful.
It's a great relief to know Dad is safe and cared for.

Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre

Thank you for taking the time to leave a review; we are happy to hear Dad is happy at the Brentwood Care Centre and is relaxed in the environment. We will pass your comments over to the team so they are aware.


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Review from L B (Daughter of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care that is given to my mother at Windsor Ward. The staff are very obliging and any issues that arise are dealt with very efficiently. My mother is happy here and we would recommend the care given.

Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre

Thank you for taking the time to leave a review. It is great to hear your feedback on the care that is given to your mother at Brentwood Care Centre. It is also lovely to hear your feedback about the team at the home.


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Review from Dawn W (Daughter of Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After a few teething problems to start with, I am now satisfied with the level of care my mother receives. She seems happy. The staff are always friendly and very accommodating to the needs of my mother. Nothing seems to be too much trouble. My mother is Nil by mouth and has a peg bag.

Reply from Abigail Draper, Customer Relations Team at Brentwood Care Centre

Thank you for taking the time to leave a review. We appreciate your feedback and we are glad to hear that your mother is happy at Brentwood Care Centre. It is also lovely to hear your feedback about the team at the home.


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Review from Susan H (Relative of Resident) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has vastly improved in the last 6 months. I would now have no hesitation in recommending. There are numerous carers and staff who are all lovely and work hard. There is regular entertainment and activities for residents to join in. It is a lovely place to visit, to chat with residents
and to join in with whatever is going on.

Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre

Thank you very much for taking time to leave this review, it is really great to hear of the improvements you have noticed. We will be sure to pass your lovely comments over to the team.


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Review from Chloe S (Great-Niece of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is warm and welcoming. Since the arrival of a new manager, I have seen many improvements and it is now a lovely environment to be in. My auntie is happy here and well looked after. The staff who work long hours are amazing and so friendly.

Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre

Thanks you for taking time to leave a review, we really appreciate the feedback and we're glad that you have seen many improvements in recent months. The management team and staff are all passionate about looking after the residents. Thank you for sharing your experience.


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Review from Ruth S (Daughter of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival, we had a few teething issues, to begin with, but after arranging a meeting with management and discussing our concerns, all issues were addressed in a prompt manner and resolved.
My parents are more than happy with Brentwood Care Centre and wouldn’t want to be anywhere else. My mum's words
were, ‘ this is my new home, and I am more than happy to be here’. She loves her beautiful room, with her favourite picture that was put up for her, so much space and has a wonderful friendship with each and every one of the staff, even management. Mum suffered with her confidence before, but now she is full of confidence.
With Dad's dementia gradually getting worse and everything worrying him, Dad's words were, ‘ I am more settled now knowing that I don’t have to worry about caring for myself or Mum’; the care home has taken the worries away, and I can rest now.
Thank you, Brentwood Care Centre, for doing what you promised and taking good care of my parents and making their later lives so comfortable.

Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre

Thank you very much for taking the time to leave this review; we are very happy we were able to make the adjustments you requested in your first few weeks. It is great to hear that Mum and Dad love living here, and we enjoy seeing them daily and that they have settled into our home and are becoming more confident and enjoying life with us.


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Review from Beverly H (Daughter of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and helpful and do a great job even though they seem to be understaffed, especially in the care assistant areas, but hopefully, that will be overcome in the future. Most of them seem to try very hard to make the residents feel valued, which must be very difficult to do at times. I
take my hat off to them. It is a very difficult job, and over the last few weeks, you seem to be making a few changes which I hope benefit both residents and staff.
I am so pleased that when you walk into the building, which looks well-kept - there are no smells. Keep up the good work.

Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre

Thank you for taking the time to leave this review; we review our staffing levels in each community regularly to ensure the resident's needs are met; however, we always appreciate feedback from your visits and find it very helpful to contribute to our reviews. I will be sure to pass over your comments to the team, and it is great to hear that you see the positive changes in our home.


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Review from Tina S (Niece of Resident) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is a resident here and the beginning was not good. It was a stressful and upsetting time for my aunt and her family. I raised my concerns with HO (as I was ignored by the previous manager many times). HO listened to me, took my complaints on board and acted upon them. I am happy to say we now
have a fantastic manager. She is passionate, dedicated, enthusiastic and very approachable. When not in her office you will often find her interacting with the residents. The care home is no longer understaffed and carers are kind, caring, extremely helpful and supportive. There is a good entertainment team and activities are offered 7 days a week. My aunt loves socialising and now has a better social life than me! My aunt is 98 years old and I am now confident that in her remaining days, she will be safe, happy, loved and cared for. Thank you to all the staff for your hard work, and ongoing improvements.

Reply from Abigail Draper, Customer Relations Team at Brentwood Care Centre

Thank you for taking the time to leave a review, we very much appreciate your feedback about Brentwood Care Centre and RCH Care Homes. The manager and all of the team at the home are dedicated and passionate about the residents and their loved ones; we will ensure we pass on your review to the team.


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Current Review Score: 9.6 (9.598)

Overview of Review Score

The Review Score of 9.6 (9.598) out of 10 for Brentwood Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.598 for Brentwood Care Centre is calculated as follows: ( (362 Excellents x 5) + (99 Goods x 4) + (18 Satisfactorys x 3) + (7 Poors x 2) + (11 Very Poors x 1) ) ÷ 497 Ratings = 4.598

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brentwood Care Centre is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 112 registered maximum number of service users is 22.4, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

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Awards / Recognitions (6)

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Meet the Team (3)

Jacqui

Jacqui Shuttleworth

Job Title: General Manager

Jacqui recently joined the RCH Family as the General Manager of Brentwood Care Centre.


Jacqui brings a wealth of knowledge, experience, and expertise to the home, with over 30 years of experience in the Health and Social Care Sector. For over 20 years, Jacqui has been managing residential, residential dementia, nursing, and rehabilitation care settings, including almost four years as an Operations and Compliance Manager.


For Jacqui, the passion and dedication that have inspired her career since 1992 are still vibrant. “I have relished and valued every aspect of my journey through the care pathway. I enjoy the diversity of the role – no two days are ever the same! I am especially passionate about the care of people living with dementia, offering stimulating and meaningful experiences for residents and ensuring that the care they receive is the best it can be. I love the social aspect of meeting and liaising with residents and their loved ones and supporting their journey at this time of their lives. I enjoy being able to lead a team of carers and nurses to deliver high-quality care to the people living at Brentwood Care Centre.”


Outside of work, Jacqui is an animal lover and shows her natural compassion and dedication through looking after the local wildlife. “I have a love of animals (once I was intending to become a vet) and I have some visiting foxes, cats, seagulls, and hedgehogs that I feed on my front lawn every day. I also go out with my partner each night to feed foxes and badgers at our local nature reserve. I hope in some small way I keep them well-fed, off the streets, and out of people’s rubbish sacks and help them to remain safe.”


Diana

Diana Moraru – Manole

Job Title: Essex Regional Operations Manager

Essex Regional Operations Manager, Diana has a wealth of experience and knowledge from across Health and Social Care Sectors.


With over 16 years of experience, Diana started her career as a Health Care Assistant in a neurosurgical hospital and went on to train and qualify as a Nurse in Romania. Since coming to the UK in 2016 as a Nurse, Diana has had various roles leading up to her first General Manager role in 2017.


Diana’s experience in developing a team’s knowledge and skills through leadership and mentoring is something she is passionate about and is looking forward to supporting RCH Care Homes across Essex.


Another part of her role as Essex Regional Operations Manager that she loves is, ‘inspiring a great team to make further differences to the lives of the residents, making sure they are living their best life possible and that everyone feels it is a nice place to live and work; because it’s a home from home.’


Whilst not a work Diana enjoys travelling, keeping up to date with world news and being adventurous; this year she took part in a Sky Dive!


Rhiannon

Rhiannon McNeill

Job Title: Customer Relations Manager

Joined: 2022

Rhiannon joined the Brentwood Care Centre family in Spring 2022.


She is passionate about her role, supporting families and loved ones on their journey in looking for care and also building community links with the home's local community.


'I love that my role is meeting people whether that be supporting them in understanding the processes of looking for care during what can be a difficult time or, organising community events such as our monthly Dementia Cafés and our intergenerational events.'