Brentwood Care Centre

Larchwood Gardens, Pilgrims Hatch, Brentwood CM15 9NG
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9.6 156 Reviews
  • Brentwood Care Centre, Brentwood
Welcome to Brentwood Care Centre, where Nursing, Residential, and Residential Dementia care is delivered with compassion and a person-centred approach. The dedicated team of nurses, carers, and support staff collaborate to provide tailored care that meets the unique needs of each resident, ensuring they feel valued, supported, and empowered to live life to the fullest.

The team are excited to introduce Olive Grove, a new residential community offering a warm, inviting atmosphere with modern living spaces. Designed for those seeking an element of independence with access to comprehensive care services, Olive Grove fosters a close-knit community feel, enhanced by shared spaces, engaging activities, and the beautiful surroundings of Brentwood.

The team take pride in the Willow Brook dementia suite, where the dedicated Dementia Lead and team provide specialised care in a calm, supportive environment, prioritising the physical and emotional well-being of residents.

At the heart of their care is their commitment to great food. The Culinary Team, led by a skilled Chef, prepares wholesome, seasonal menus daily, promoting the health and well-being of residents with every meal.

A vibrant activities programme enriches the lives of residents, offering a variety of engagements tailored to individual abilities and interests. Whether enjoying the landscaped courtyard gardens, exploring local attractions on a minibus outing, or participating in creative workshops, there’s something for everyone.

Brentwood Care Centre is purpose-built, featuring recently refurbished facilities including a bistro, lounges, a cocktail bar, a cinema, a hair salon, and a library. Each ensuite bedroom is spacious and elegantly designed for maximum comfort and privacy.

At Brentwood Care Centre, every detail is crafted to create a welcoming and nurturing home where residents can truly thrive.

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Care Provided by Brentwood Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 112 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jacqui Shuttleworth (General Manager)
  • Admission Criteria
    • All admissions are subject to pre-assessment
    • Ages 65+
  • Room Information
    • Single Rooms (112)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Brentwood Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,100
    • Self-Funded Nursing Care from £1,475

  • *All fee’s are based on a pre-admission assessment conducted by the team at Brentwood Care Centre. Weekly fees for Olive Grove Residential Suite start from £1,500 per week.
  • (these prices are only a guideline, please contact Brentwood Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Brentwood welcome visitors to Brentwood Care Centre. Please contact the home directly for the latest visiting arrangement to arrange a visit and a tour with the Customer Relations Manager


  • Parking

  • Brentwood Care Centre has on-site car parking available


Brentwood Care Centre Reviews (156)

Total of 156, showing 41-60
9.6

Brentwood Care Centre has a Review Score of 9.6 (9.589) out of 10, based on 44 reviews in the last 2 years. Over all time Brentwood Care Centre has 156 reviews.

Overall Experience

  • 90
  • 49
  • 4
  • 4
  • 9

Date Published

156
15
22
43
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Review from Sheila R (Friend of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A most pleasant visit.
Everywhere looked clean.
Staff very friendly and helpful.
Our friend was clean - smartly dressed.

Reply from Abigail Draper, Customer Relations Team at Brentwood Care Centre

Thank you for your review, we appreciated the time taken to leave your review as we value all feedback.


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Review from S A (Daughter of Resident) published on 1 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Funny how this care home allowed my mum to be kicked out because of my family raising concerns RCH backed their then staff and this fell on deaf ears. Somehow this home managed to get good on their ratings. All of a sudden they have new staff coming out of the woodwork. RCH should be ashamed of the
way some residents were treated. My mum left Brentwood Care Center weighing nearly under 9 stone, bed bound. Since day one of going to her new home she has gained weight and is up enjoying life.
This place should be ashamed of what my poor mum was dragged through.
The pictures on their website amuse me. I would love to share the dirty room my mum was in, a disgrace. Happy if they are sorting it out but terrible they did not listen at the time.

Reply from Abigail Draper, Customer Relations Team at Brentwood Care Centre

It is disappointing that this second review, again makes unsubstantiated and inaccurate claims, especially as the time elapsed since your mum was at the home is almost 12 months, having left on the 12.7.22. We responded to your initial review with a full explanation of our investigation to your unfounded comments.
Unfortunately, Carehome.co.uk review policy allows a reviewer to leave multiple reviews, even if they haven’t been in the home for almost a year and even if their comments have been investigated both internally and externally by regulatory bodies and proven unfounded.
We are disappointed that statements in the review which are ‘hearsay and rumour’, have been allowed to be published; this goes against Carehome.co.uk policy.
As a home, our care and support for the residents and their loved ones is at the heart of everything we do.
We appreciate feedback, where accurate, as it gives us the opportunity for reflection and lessons learnt, therefore enabling us to develop our services further.


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Review from Sue E (Daughter of Resident) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We looked at a number of care homes prior to Mum moving in and chose Brentwood Care Centre due to its high standard and decor, both in the public spaces and individual rooms and the activities and genuine commitment to physical, cognitive and emotional support provided to residents. We also had a dedicated
client relationship manager who was responsive to our queries and who provided a single point of contact during the moving-in stage which was extremely helpful. So far, so good and Mum has settled and seems very happy.

Reply from Abigail Draper, Customer Relations Team at Brentwood Care Centre

Thank you for taking the time to leave a review and your wonderful comments. We are glad that Mum has settled in so well at the home.


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Review from Jill M (Daughter of Resident) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Great experience in getting our elderly dad into residential care. Staff from the home were so helpful on moving day and made sure everything went smoothly to settle into his comfortable room. Dad is now settled after a couple of tricky weeks but is now getting used to his new life. Dad is quite a fussy
eater so some meals have not been successful but this is, now getting better. Overall, a positive experience so far and the staff always do try their best to make sure everything is ok.

Reply from Abigail Draper, Customer Relations Team at Brentwood Care Centre

Thank you for your review and for taking the time to leave feedback, which we will pass on to the team. We are really pleased that you found the move-in process went smoothly and that your dad has settled here at Brentwood.


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Review from Marion R (Wife of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My husband was at this home for 7 years when the 7th manager+ covid arrived. When visits were allowed again I was shocked at the state of him. Dehydrated, unshaven, permanently in bed, eyelids stuck together. It took three attempts to get an appointment with the manager to discuss which proved fruitless.
I was left outside her office for 40mins, my concerns brushed aside. With help from social services, he was moved to another care home where he now thrives and I sleep at night knowing he is cared for.

Reply from Rhiannon McNeill, Customer Relations Manager at Brentwood Care Centre

Thank you for your feedback, we have taken seriously the issues which you have raised within your review. We want to express our sadness that on this occasion the service you found here at Brentwood Care Centre didn't meet your expectations and our high standards; which are demonstrated by other recent reviewers seen here. We would also like to apologise for any missed opportunities to support and resolve your concerns and questions in a way which satisfied you. All feedback is valued and our aim is to always develop our service further. We are happy to hear that your husband continues to do well in his new home.


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Review from S S (Sister of Resident) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My brother who has Down Syndrome and Alzheimer's was admitted to this care home for a few days over the Christmas holiday due to unforeseen circumstances at his supported living. The first thing I noticed was the stench of urine in the home. Secondly, residents looked dishevelled and lying in beds wet.
Residents walking around with soiled clothing (excrement). Eating foods with excrement in their fingernails including my brother.
My brother was asleep on his bed with urinated clothes on, no incontinence pad on another occasion, a pressure sore was forming on his bottom, and his feet were swollen, unshaven, and unshowered, twice I went in and showered him myself. Toiletries hadn't been touched. The staff did their best but were demoralised. I wrote a comment and asked to discuss it with the manager but had no reply. On leaving, some confidential notes were lost.
I'm a nurse and have nursed people with Alzheimer's and know the difficulties but this home is a disgrace.

Reply from Rhiannon McNeil, Customer Relations Manager at Brentwood Care Centre

Thank you for your feedback, we have taken seriously the issues which you have raised within your review and will be investigating fully.
We want to express our sadness that on this occasion the service you found here at Brentwood Care Centre didn't meet your expectations and our high standards; which are demonstrated by other recent reviewers seen here.
We would also like to apologise for any missed opportunities to support and resolve your concerns and questions in a way which satisfied you. All feedback is valued and our aim is to always develop our service further.


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Review from John W (Son of Resident) published on 19 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The support and communication from everyone associated with the care home has been fantastic and as a family, we couldn't be more thankful for everything that has been done for my mum so far. The home itself is very welcoming, clean and we feel so much more at ease with the care she is now receiving.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

It is always lovely to receive such positive feedback, we are pleased your Mum and your family are happy with our home and our care. Thank you for for sharing your experience.


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Review from Pauline S (Daughter of Resident) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Client Relationship Manager has been superb since my mother was moved into this facility. I receive regular updates and I feel that I can make contact at any time with any concerns. The transition has been very difficult for my mum but I feel that every member of the team understands how she is
feeling and wants the best for her.

Reply from Torie Sabbarton, General Manager at Brentwood Care Centre

Thank you for your feedback, our customer relations manager is a fantastic, caring individual and we are lucky to have her as part of our team. Moving into care can be a difficult adjustment and you are right, we do understand this. I am glad you feel supported on your journey in care and keep asking questions and sharing your concerns so that we can continue to help and support.


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Review from Tony R (Son of Resident) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came into the Brentwood Care Home in a mentally poor condition. Her recovery is nothing short of a miracle. I can only put it down to taking her meds at the correct times, regular meals and having plenty of people (staff and residents) to talk to plus not having the stress of running her home.

Reply from Torie Sabbarton, General Manager at Brentwood Care Centre

It has been a pleasure to look after your Mum and see her positive journey into care, she really is a wonderful lady! Thank you for sharing your experience as these do help other people who may be looking for care.


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Review from Peter T (Son of Resident) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found my mother quickly settled into the home and I have found all the staff, friendly and welcoming. I was impressed that the staff from the outset knew her name and helped her to find her way around and got her involved in the many activities in the centre. I would recommend the centre to others.

Reply from Torie Sabbarton, General Manager at Brentwood Care Centre

Thank you for your positive review. The team work hard to support people in our care and we are really pleased your mum has settled in well.


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Review from Sara L (Daughter of Resident) published on 8 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We've been helped on my mum's care journey since her discharge from hospital by the customer relations manager, who has been nothing but patient and kind during what is a very stressful time for my mum and our family. My mum is in respite care at the moment for four weeks and already after one week,
the difference is incredible. Shes put on a bit of weight, is engaging and laughing more with us than she ever did in hospital and being helped and encouraged to go along to the dining hall for meals and engage in the activities. She particularly enjoyed the singing this week and the events coordinator has been so kind in making sure Mum knows what's going on and encouraging her to come along, even pushing her in her wheelchair to the lounge. The lady in charge of personal care is respectful and kind and all events are written up in a freely available day book in the room. Thank you all.

Reply from Tori Sabbarton, General Manager at Brentwood Care Centre

It is lovely to see people doing so well and we are pleased your mother has settled in so well to the community. The team work hard to ensure everyone is included and a range of activities are now taking place daily to suit everyone's needs. Thank you for your feedback and positive review, we hope you may join us for some singing too!


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Review from C W (Sister of Resident) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Most of the carers are overworked. Some are very kind, especially one in particular, but they are always being called to do another job. My sister often has to keep her soiled (no.2) pad on for hours, asked the nurse and she says someone will be along shortly. On 24th July 2022 I was with her for two
hours and ten minutes - she had asked to be changed before I got there. Some night staff say wait until the day staff come in. Not always washed every day. I could go on but no room on here.

Reply from Tori Sabbarton, General Manager at Brentwood Care Centre

Thank you for your feedback, I am sorry to hear you were dissatisfied at times. It is difficult to investigate concerns if they are not raised at the time of the event, however, if you would like to get in contact, we can discuss your concerns further as we use all feedback to review the service and reflect on lessons learnt.


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Review from Michela M (Daughter of Resident) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Upon being admitted we was advised how my dad would be assessed to provide a consistent report on his progress. All staff were kind and respectful to both my dad and our family. We were kept updated on his progression and how he was interacting with them. Dad had plenty of personal space in his room,
which was very clean. I would recommend this care home based on the kind, compassionate and professional service given to my dad, retaining his dignity, as well as the kindness and understanding given to us, having never dealt with us before, providing clear understanding.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

Thank you for your feedback, which helps us to continuously review our service and improve in focussed areas. We share all feedback with the staff team who work hard to make a difference. Again, our thanks for taking the time out to review us.


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Review from V H (Daughter of Resident) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been here for over a year and near the end now. I have to say any concerns I have had, have always been addressed. I do feel that more staff are definitely needed. Dad settled in and is very happy there. The care he's getting is very good.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

Thank you for your review, we welcome feedback which we use to review and make improvements to our service and of course share with our team. Happiness is important and I am pleased to hear you feel Dad is happy here.


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Review from Gary B (Son of Resident) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the standards of care at the home. My mother seems to be settling in well and the staff are always very happy to help if anything arises. Rooms seem very clean, as does the whole centre.

Reply from Torie Sabbarton, General Manager at Brentwood Care Centre

Thank you for your positive review. We are very proud of the team and the care they provide and we work hard to ensure health and happiness of every person we care for. We always welcome feedback and are happy to support people and their families in any way.


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Review from Elaine C (Sister of Resident) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident now for about four weeks and we have been really happy as to the treatment and care she has received. The food is amazing and she is very happy there. She will have to be assessed by social services as to whether they will fund her to stay, but we will do everything in
our power to keep her there.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

Thank you for your review, it has been lovely to see you all in the home and a pleasure to care for your loved one.


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Review from Sue N (Daughter of Resident) published on 30 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brentwood Care Centre has been extremely helpful in settling Mum after a long-distant move. They have kept me informed of her progress, enabling me to feel confident that she is in a safe place and that I am able to contact people whenever necessary. They have made a stressful time a lot easier.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

Any move can be stressful, and I am glad that we have been able to support both you and your Mum through this. Welcome to the family!


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Review from Y H (Niece of Resident) published on 30 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t thank the staff enough for how they have settled my auntie in and made us feel confident that they are taking good care of her.
Clean, well organised, and I can always find someone to help when visiting.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

Thank you for your review and the positive comments regarding your experience of care here. We share reviews with the team, and I am sure they will be thankful for the recognition.


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Review from Adam P (Son of Resident) published on 18 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Having recently moved my mum from Brentwood Care Home and after seeing her at her new home we felt that we should leave a review. Charging someone with limited funds over £4000 a week and not offering any sort of alternative or reaching out to work the situation through is staggering, especially after
seeing her in her new home where she does not have one-to-one care and does not need it. They did eventually offer to remove one-to-one care but no tangible plan. Communication was poor, and many emails and phone calls went unanswered. In our last week, mum needed a trip to the hospital. The hospital staff could not reach anyone at the home to check what medication she was on. We also had a call from the agency that carried out the DOLS on mum asking us about our experience with the home as they themselves had a complaint and wanted to know our views. We made mistakes ourselves along the way but comparing the home my mum is at now to what she had we feel they need to improve.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

Thank you for your review and we are sorry you felt that our discussions and attempts to support you did not meet your needs. Provision of 1:1 care is difficult especially when NHS funding is removed and families are left to pay for this, unfortunately local authority funding is means tested and so not available to all. We do acknowledge that other providers will be more willing to take risks especially where buildings are smaller and not purpose built. We are happy to hear that your Mum continues to do well in her new home and wish you all well.


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Review from Harry P (Grandson of Resident) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad was cared for with complete dignity and respect for a number of weeks at the end of his life. The team were kind and compassionate to both my grandad and us as a family and made his final weeks as comfortable as possible. We cannot fault the communication or care from the day he moved into
the days after he passed away, when the manager still called to support us, during a really difficult time for us all.

Reply from Torie Sabbarton, General Manager at Brentwood Care Centre

Caring for your grandad and your family has been an honour and we will miss you all. What a truly wonderful family you have and we thank you for allowing us to care for him. It is always lovely to receive positive feedback for the team, it means so much that you have taken the time to write at this saddest of times for you all. You remain in our thoughts and again, thank you.


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Current Review Score: 9.6 (9.589)

Overview of Review Score

The Review Score of 9.6 (9.589) out of 10 for Brentwood Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 44 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.589 for Brentwood Care Centre is calculated as follows: ( (367 Excellents x 5) + (104 Goods x 4) + (20 Satisfactorys x 3) + (7 Poors x 2) + (11 Very Poors x 1) ) ÷ 509 Ratings = 4.589

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brentwood Care Centre is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 112 registered maximum number of service users is 22.4, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (3)

Jacqui

Jacqui Shuttleworth

Job Title: General Manager

Jacqui recently joined the RCH Family as the General Manager of Brentwood Care Centre.


Jacqui brings a wealth of knowledge, experience, and expertise to the home, with over 30 years of experience in the Health and Social Care Sector. For over 20 years, Jacqui has been managing residential, residential dementia, nursing, and rehabilitation care settings, including almost four years as an Operations and Compliance Manager.


For Jacqui, the passion and dedication that have inspired her career since 1992 are still vibrant. “I have relished and valued every aspect of my journey through the care pathway. I enjoy the diversity of the role – no two days are ever the same! I am especially passionate about the care of people living with dementia, offering stimulating and meaningful experiences for residents and ensuring that the care they receive is the best it can be. I love the social aspect of meeting and liaising with residents and their loved ones and supporting their journey at this time of their lives. I enjoy being able to lead a team of carers and nurses to deliver high-quality care to the people living at Brentwood Care Centre.”


Outside of work, Jacqui is an animal lover and shows her natural compassion and dedication through looking after the local wildlife. “I have a love of animals (once I was intending to become a vet) and I have some visiting foxes, cats, seagulls, and hedgehogs that I feed on my front lawn every day. I also go out with my partner each night to feed foxes and badgers at our local nature reserve. I hope in some small way I keep them well-fed, off the streets, and out of people’s rubbish sacks and help them to remain safe.”


Diana

Diana Moraru – Manole

Job Title: Essex Regional Operations Manager

Essex Regional Operations Manager, Diana has a wealth of experience and knowledge from across Health and Social Care Sectors.


With over 16 years of experience, Diana started her career as a Health Care Assistant in a neurosurgical hospital and went on to train and qualify as a Nurse in Romania. Since coming to the UK in 2016 as a Nurse, Diana has had various roles leading up to her first General Manager role in 2017.


Diana’s experience in developing a team’s knowledge and skills through leadership and mentoring is something she is passionate about and is looking forward to supporting RCH Care Homes across Essex.


Another part of her role as Essex Regional Operations Manager that she loves is, ‘inspiring a great team to make further differences to the lives of the residents, making sure they are living their best life possible and that everyone feels it is a nice place to live and work; because it’s a home from home.’


Whilst not a work Diana enjoys travelling, keeping up to date with world news and being adventurous; this year she took part in a Sky Dive!


Rhiannon

Rhiannon McNeill

Job Title: Customer Relations Manager

Joined: 2022

Rhiannon joined the Brentwood Care Centre family in Spring 2022.


She is passionate about her role, supporting families and loved ones on their journey in looking for care and also building community links with the home's local community.


'I love that my role is meeting people whether that be supporting them in understanding the processes of looking for care during what can be a difficult time or, organising community events such as our monthly Dementia Cafés and our intergenerational events.'