Brentwood Care Centre

Larchwood Gardens, Pilgrims Hatch, Brentwood CM15 9NG
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9.6 156 Reviews
  • Brentwood Care Centre, Brentwood
Welcome to Brentwood Care Centre, where Nursing, Residential, and Residential Dementia care is delivered with compassion and a person-centred approach. The dedicated team of nurses, carers, and support staff collaborate to provide tailored care that meets the unique needs of each resident, ensuring they feel valued, supported, and empowered to live life to the fullest.

The team are excited to introduce Olive Grove, a new residential community offering a warm, inviting atmosphere with modern living spaces. Designed for those seeking an element of independence with access to comprehensive care services, Olive Grove fosters a close-knit community feel, enhanced by shared spaces, engaging activities, and the beautiful surroundings of Brentwood.

The team take pride in the Willow Brook dementia suite, where the dedicated Dementia Lead and team provide specialised care in a calm, supportive environment, prioritising the physical and emotional well-being of residents.

At the heart of their care is their commitment to great food. The Culinary Team, led by a skilled Chef, prepares wholesome, seasonal menus daily, promoting the health and well-being of residents with every meal.

A vibrant activities programme enriches the lives of residents, offering a variety of engagements tailored to individual abilities and interests. Whether enjoying the landscaped courtyard gardens, exploring local attractions on a minibus outing, or participating in creative workshops, there’s something for everyone.

Brentwood Care Centre is purpose-built, featuring recently refurbished facilities including a bistro, lounges, a cocktail bar, a cinema, a hair salon, and a library. Each ensuite bedroom is spacious and elegantly designed for maximum comfort and privacy.

At Brentwood Care Centre, every detail is crafted to create a welcoming and nurturing home where residents can truly thrive.

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Care Provided by Brentwood Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 112 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jacqui Shuttleworth (General Manager)
  • Admission Criteria
    • All admissions are subject to pre-assessment
    • Ages 65+
  • Room Information
    • Single Rooms (112)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Brentwood Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,100
    • Self-Funded Nursing Care from £1,475

  • *All fee’s are based on a pre-admission assessment conducted by the team at Brentwood Care Centre. Weekly fees for Olive Grove Residential Suite start from £1,500 per week.
  • (these prices are only a guideline, please contact Brentwood Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Brentwood welcome visitors to Brentwood Care Centre. Please contact the home directly for the latest visiting arrangement to arrange a visit and a tour with the Customer Relations Manager


  • Parking

  • Brentwood Care Centre has on-site car parking available


Brentwood Care Centre Reviews (156)

Total of 156, showing 81-100
9.6

Brentwood Care Centre has a Review Score of 9.6 (9.598) out of 10, based on 43 reviews in the last 2 years. Over all time Brentwood Care Centre has 156 reviews.

Overall Experience

  • 90
  • 49
  • 4
  • 4
  • 9

Date Published

156
15
22
43
113

Review from C H (Son of Resident) published on 2 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent front of house service care service is very acceptable.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

We all enjoy what we do, providing care and customer service is at the forefront of that. Thank you for reviewing our service and recognising our team.


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Review from Barbara P (Resident) published on 5 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very positive experience for my mother in law, it took time for her to settle but when she did she felt very much at home The team there really helped with their care and the great activities. The Facebook page is a great idea to help families see what activities are taking place.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

Thank you for your lovely review. It can take time for people to settle in a new environment with new people around them and the team work hard to make this a positive experience. We enjoy sharing what we do on Facebook and I am glad you have enjoyed viewing these posts.


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Review from Marion C (Daughter of Resident) published on 18 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been looked after with professional care and consideration. The home is kept very clean and the attention to health/virus control is second to none. The nursing and care are extremely good. I never thought I would see the day my mum would accept being in a nursing home, but she has and that
is because of all of the staff. Thank you.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

It is a pleasure to support your Mum, you and your family, thank you for choosing Brentwood Care Centre. Your positive comments mean a lot to all of the team here so thank you for taking the time to leave us a review.


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Review from S M (Son of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been impressed with the caring attitude to my very poorly mum. Everything has been dealt with professionally and courtesy. Mum is very happy at the home and is well looked after.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

Thank you for your review, we are proud of the care we provide and will share your positive comments with the team.


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Review from Julie C (Granddaughter of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for taking care of my nan. I was initially concerned about my nan going into care but after meeting the customer relations manager and the staff I am very happy. Their care towards my nan is impeccable and the standard, in general, is five-star. Thank you!

Reply from Tori Pollard, General Manager at Brentwood Care Centre

Thank you for your review, it is a pleasure to look after your Nan, and your family.


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Review from John W (Husband of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been here for a few months and we are extremely happy with the way that she's been looked after. We find all the staff very helpful. I feel my wife's health has improved and her general wellbeing is good. We are looking forward to having proper visits when the grandchildren and my wife's
family can come and visit. Thanks again to all your staff for their help.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

We are looking forward to meeting the rest of your family and can't wait to see everyone in the home again! We are delighted that you have found the support to your wife to be positive and thank you for your review.


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Review from Maria C (Granddaughter of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nan has been made very comfortable and the staff have created a warm and welcoming environment.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

Thank you for your review, we will pass on your positive comments to all of the team here.


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Review from Kelly W (Daughter of Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the nursing home for a few months now. She seems very settled and happy. I believe my mum's health has improved and she looks very well.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

Thank you for your review, we are pleased that your Mum is settled here, we are pleased to support her each day.


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Review from A M (Son of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is always well looked after. Staff friendly and helpful.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

Thank you for your review; our team work hard, and I am pleased that you have a positive opinion of our service.


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Review from S H (Daughter of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, considerate, empathic care is all you can ask for when looking for a care home for loved ones. The Brentwood care staff provide this and so much more.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

Thank you for your feedback and for recognising the care and consideration shown by the team at Brentwood Care Centre. Thank you for allowing us to care for your loved one.


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Review from D S (Wife of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't fault the care, support, and indeed friendship I have received since he came into this home - December. In these difficult times, the communication has been excellent. All the staff have been extremely helpful, supportive and caring from the telephone calls to my first visits. Huge thanks
to all.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

Thank you for your feedback, and I will ensure your reflections of our service are shared with our hardworking committed team.


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Review from D P (Son of Resident) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy that our father could go to Brentwood Care as we know they had the facilities to cater to his needs. They showed him respect and kindness and always encouraged and supported him. It has been hard this last year with Covid lockdown and not being able to visit but they have ensured
continual contact via Facetime every week. We are very grateful to the staff for all their hard work and dedication they have shown during this difficult time. We always know that my father was happy and well cared for.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

Thank you for leaving this review of our home and the care we provided to your Dad, it has been a pleasure to care for such a delightful kind and gentle man. Our team have worked hard to ensure family communications are maintained during Covid-19, thank you for recognising this.


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Review from S G (Daughter of Resident) published on 28 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is well cared for and the staff are lovely.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

Thank you for your review and we may be biased but we think the staff are lovely too!


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Review from P H (Daughter of Resident) published on 28 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into the home in December 2020 for nursing care. Our experience has been nothing but positive. The manager and deputy met us at the moment we first enquired, they were caring and very knowledgeable and gave us time to ask questions. The care dad has received has been outstanding, we have
regular calls and are kept updated by the nurses and care team. Emails from the manager update on visiting and the speed of response to questions about the vaccinations were amazing. We are grateful to the manager and her team.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

It has been a pleasure welcoming you into Brentwood Care Centre and the RCH family. Your feedback is important to us and we thank you for sharing your experiences of our service with us and with others.


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Review from K O (Daughter of Resident) published on 28 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is beyond my wildest dreams to know Mother is there now, being so well cared for with people around her in a lovely home.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

Thank you for such a lovely review. Your Mother is amazingly lovely and we are honoured that you placed her in our care.


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Review from Mal C (Son of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All through lockdown the excellent staff at Brentwood Care Centre did their level best to ensure our family were kept updated on visiting changes and Facetime alternatives. However, when they installed the day lodge it took visits to new heights. We were so grateful to have those all too brief 30 minute
slots in the warm, sanitised, comfortable and safe surroundings of the lodge. We can’t thank Brentwood Care Centre enough for all their extra care to Mum during this most difficult time.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

Thank you so much for your review. It is lovely to know that all the changes we are making and will continue to make have had such a positive impact on you and your family.


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Review from Lyn C (Daughter of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

When my mother moved to Brentwood Care Centre over three years ago it was rated as Good and I was very happy with the care she received. Unfortunately, over three years and a succession of five managers, the home deteriorated so much that I decided to move Mum a few months ago. Some of the carers are
excellent but there is little dementia training and the few good carers who were trained left as did an excellent dementia lead. It was so sad to see the standards of the home deteriorate and cuts being made, no doubt to generate yet more money - in cleanliness, hygiene and food especially. Mum was in her room a lot of the time. Having moved her to another home I can see a visible difference in her - I don’t think I realised how much Brentwood had deteriorated until now after a few months I can see how happy she is in her new environment.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

We are pleased to hear that your Mum is doing well in the last 5 months since moving to her new home. Brentwood Care Centre has been very busy with the new leadership team in place, it is a shame you didn't meet them but we understand management changes can be unsettling. There have been so many exciting changes; the whole home team have completed certificates in Dementia Care, the home has refurbished communal parts of the Dementia environment with further plans in place and is working with the Head of Dementia Care and Development to make further positive changes alongside the implementation of the Dementia Strategy. The investment in Brentwood Care Centre is evident not just from the commitment of the management team and the amazing staff team within the home, but also from the local county awards, the national care awards nominations and the CQC report published after only 5 months of the new manager being in post. Stay safe and well.


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Review from C A (Daughter of Resident) published on 27 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been receiving end of life care for the past month. Moving him from our home was an extremely tough decision to make but the management team were incredibly supportive during the transition and have continued supporting me emotionally since. They kindly took a flexible approach with regards
to visiting during these unusual times which means the world to me.
It is obvious to me that dad is being very well cared for medically and in all aspects. He is kept clean, comfortable and stimulated as much as is possible for him. All the staff I have met are cheerful, courteous, kind, friendly, clearly experienced, very professional and genuinely caring. I have been truly humbled at witnessing such heartwarming genuine care from the staff towards dad.
His Parkinson's and dementia have caused him to develop serious swallowing difficulties, but he is provided with a varied appetising menu of pureed food and thickened drinks which he is fed with patience and encouragement.
Dad is very content in his large en-suite room with french windows overlooking the garden. It is bright, fresh and tastefully decorated and very clean.
This is a very well managed home that I would recommend without hesitation.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

You are an amazing family, and we are honoured to be able to care for you and your Dad. Thank you for such a lovely review.


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Review from E B (Daughter of Resident) published on 27 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During a very difficult time, I have been able to get regular visits at set times. Very personal. I am very grateful for the care the staff have provided and now the added bonus of Facebook posts to keep me in the loop of activities that are happening.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

We welcome your feedback and know how important family visits are. We are lucky to have the day lodge to continuously host these safely during the changing pandemic rules, glad you like our Facebook page too!


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Review from B B (Resident) published on 27 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although I've recently moved in, I'm extremely surprised with the attention and care I have so far received.
Thank you to all the staff.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

Thank you for your review; we will share this with our staff team.


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Current Review Score: 9.6 (9.598)

Overview of Review Score

The Review Score of 9.6 (9.598) out of 10 for Brentwood Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.598 for Brentwood Care Centre is calculated as follows: ( (362 Excellents x 5) + (99 Goods x 4) + (18 Satisfactorys x 3) + (7 Poors x 2) + (11 Very Poors x 1) ) ÷ 497 Ratings = 4.598

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brentwood Care Centre is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 112 registered maximum number of service users is 22.4, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (3)

Jacqui

Jacqui Shuttleworth

Job Title: General Manager

Jacqui recently joined the RCH Family as the General Manager of Brentwood Care Centre.


Jacqui brings a wealth of knowledge, experience, and expertise to the home, with over 30 years of experience in the Health and Social Care Sector. For over 20 years, Jacqui has been managing residential, residential dementia, nursing, and rehabilitation care settings, including almost four years as an Operations and Compliance Manager.


For Jacqui, the passion and dedication that have inspired her career since 1992 are still vibrant. “I have relished and valued every aspect of my journey through the care pathway. I enjoy the diversity of the role – no two days are ever the same! I am especially passionate about the care of people living with dementia, offering stimulating and meaningful experiences for residents and ensuring that the care they receive is the best it can be. I love the social aspect of meeting and liaising with residents and their loved ones and supporting their journey at this time of their lives. I enjoy being able to lead a team of carers and nurses to deliver high-quality care to the people living at Brentwood Care Centre.”


Outside of work, Jacqui is an animal lover and shows her natural compassion and dedication through looking after the local wildlife. “I have a love of animals (once I was intending to become a vet) and I have some visiting foxes, cats, seagulls, and hedgehogs that I feed on my front lawn every day. I also go out with my partner each night to feed foxes and badgers at our local nature reserve. I hope in some small way I keep them well-fed, off the streets, and out of people’s rubbish sacks and help them to remain safe.”


Diana

Diana Moraru – Manole

Job Title: Essex Regional Operations Manager

Essex Regional Operations Manager, Diana has a wealth of experience and knowledge from across Health and Social Care Sectors.


With over 16 years of experience, Diana started her career as a Health Care Assistant in a neurosurgical hospital and went on to train and qualify as a Nurse in Romania. Since coming to the UK in 2016 as a Nurse, Diana has had various roles leading up to her first General Manager role in 2017.


Diana’s experience in developing a team’s knowledge and skills through leadership and mentoring is something she is passionate about and is looking forward to supporting RCH Care Homes across Essex.


Another part of her role as Essex Regional Operations Manager that she loves is, ‘inspiring a great team to make further differences to the lives of the residents, making sure they are living their best life possible and that everyone feels it is a nice place to live and work; because it’s a home from home.’


Whilst not a work Diana enjoys travelling, keeping up to date with world news and being adventurous; this year she took part in a Sky Dive!


Rhiannon

Rhiannon McNeill

Job Title: Customer Relations Manager

Joined: 2022

Rhiannon joined the Brentwood Care Centre family in Spring 2022.


She is passionate about her role, supporting families and loved ones on their journey in looking for care and also building community links with the home's local community.


'I love that my role is meeting people whether that be supporting them in understanding the processes of looking for care during what can be a difficult time or, organising community events such as our monthly Dementia Cafés and our intergenerational events.'