Review from A T (Granddaughter of Resident) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience

My nan has lived here for over a year and I can honestly say she has had the best care anyone could ask for. The new management team are great and Mum and I are always updated in any changes within the home. Thank you to all the staff at Brentwood Care Centre. My nan is happy because of you.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

The Brentwood Care Centre team works hard to create happiness in our home and positive care outcomes for everyone in our care. It is lovely to hear that we achieve that for your Nan and your family, thank you.

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Review from Eddie R (Son of Resident) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience

Mum has been in the home now for 6 months, just before the pandemic hit so it has been a really tough time. The staff have made sure that we have been able to see Mum through FaceTime which has really made us feel at ease. Mum is always smiling and is always presentable and she always tells me everything

she has been up to.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

Thank you, hopefully, you will enjoy visiting in our new Day Lodge now too. We know contact with your Mum is so important and are working hard to ensure these physical visits continue.

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Review from D P (Son of Resident) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience

My dad has been living at Brentwood Care Centre now for over 2 years and I have seen him go from being withdrawn and depressed to living an active, healthy life with good care and activities. Lockdown has been hard, however, staff have kept me in contact when I couldn't visit with lots of FaceTime.

Garden visits are great and with the new lodge in the garden, we will be able to continue visiting him whilst keeping warm during the winter months. Keep up the good work.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

Thank you for sharing your view of the care we provide. We hope you are enjoying the new lodge, it has made a huge difference to our continued family visits. The improvements in your Dad's health and well-being are lovely to see. The love and dedication of your family, working alongside the Brentwood Care Centre Team has enabled the person centred approach to work exceptionally well and create purposeful, positive and meaningful interactions.

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Review from J S (Resident) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience

I love living here. The staff are like my family. They always show such kindness. Food is always good and nothing is too much bother for them. I will always be forever grateful.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

We really enjoy sharing your life with you, it is an honour and a pleasure to support you in your daily life!

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Review from Hazel B (Daughter of Resident) published on 11 September 2020
Submitted via Website • Report

Overall Experience

RCH have truly taken great care of Mum, the level of dignity and respect the home show to their residents is first class. The home has a great new team, the activities are great and Mum is happy there. We are very happy with RCH. Thank you.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

We are pleased your Mum remains happy and it is a pleasure to care for her. Thank you for leaving your review, we will continue to provide our first class service.

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Review from Masie I (Granddaughter of Resident) published on 11 September 2020
Submitted via Website • Report

Overall Experience

I can't commend the care team enough. They have looked after my nan who is living with dementia and I get regular updates and Facetimes. The new management team keep me informed of all aspects of her care and the activities she is doing. I can't thank the team enough.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

Thank you for your lovely review and commendation. It is lovely that we are able to continue to share the life of your Nan during these difficult times and we truly appreciate your feedback.

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Review from Lisa E (Daughter of Resident) published on 11 September 2020
Submitted via Website • Report

Overall Experience

I had to remove my mother from this care home after three and a half years of deteriorating care, cleanliness, hygiene, and compassion, plus, a succession of five managers. I would not recommend this care provider to anyone, especially those suffering from dementia.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

We value your opinion and listen to all feedback about our home and the service we provide. Brentwood Care Centre are committed to providing high-quality care that meets the needs of all residents. As you are aware we have been working with you to resolve the points you have raised and respect your decision to move your Mother after all these years. We are proud to have supported your Mother to remain fit and well through the pandemic and wish her every happiness in her new home.

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Review from S P (Sister of Resident) published on 27 August 2020
Submitted via Website • Report

Overall Experience

My brother has been here for a couple of years. There have been a number of changes in staff but this isn’t a bad thing as some of them needed to go. The home has a well-organised visiting plan for the pandemic and whilst it is hard for us not to go into the home, imagine what it’s like for the staff

team. I am truly grateful that my brother remains safe and well and thank the manager and her team for all they are doing.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

Thank you for your review, your kind comments and understanding during the pandemic.

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Review from Joanne L (Niece of Resident) published on 19 August 2020
Submitted via Website • Report

Overall Experience

My aunt has been well cared for over the last 9-10 years. The staff are always friendly and helpful. They will answer any questions and concerns. The doctor is called when necessary. I have been contacted when I need to no any problems with my aunt. She has moved rooms a few times for various reasons

and always protests but time has been taken to make sure she is happy. I would not consider moving her to another home.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

10 years is a long time and we have enjoyed your aunt's company as she is a wonderful lady. Thank you for leaving a review for us.

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Review from Glenda Y (Granddaughter of Resident) published on 22 July 2020
Submitted via Website • Report

Overall Experience

Nan is happy here and has good care. She has put on weight and has better mobility and is treated with dignity by all the staff. There has been a change in management but we have had good communication and our family are confident in their abilities. The pandemic has been hard for us all but we know

Nan is in safe hands.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

It is lovely to receive feedback such as this and the recognition at the positive improvements in your Nan's health and wellbeing. Thank you for sharing your feedback.

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Review from Susan C (Daughter-in-law of Resident) published on 22 July 2020
Submitted via Website • Report

Overall Experience

My family and I chose this care home for its proximity to us. Since dad entered the care home in December 2019, we have found it generally acceptable in all aspects. The activities programme is encouraged by the staff to get residents involved and to meet one another. We found that at weekends when

visiting, staff were either unavailable or short-staffed. The staff we have encountered during these 7 months all seem friendly and helpful including the administrative staff and auxiliary staff.
During the lockdown, we feel that at times we have not been kept up to date with aspects like well being, requirements for the need for more toiletries/clothing, e.g. or anything of a medical nature, although staff have contacted me and informed me of certain situations.
The services of hairdressing, chiropodist, and contacts with opticians and dentist are all very useful for the availability to treat residents as and when required.

Reply from Tori Pollard, General Manager at Brentwood Care Centre

Thank you for leaving this review. Since starting at the home a review of the process for sickness and absence has been completed and measures taken to ensure that this is all coordinated by the on-call manager, ensure staffing numbers are maintained at weekends as they are during the week. The pandemic has been a challenging time for us all and I appreciate your feedback in relation to communication. We are working with the unit teams to ensure communications occur more frequently and effectively.

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Review from Una M (Sister of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience

I think my brother is very well cared for. The staff are very kind and friendly towards him. The management has been very responsive to any specific requests we have. They are also very gracious to visitors.

Reply from Maggie Duggan, Senior Customer Relations Manager at Brentwood Care Centre

Thank you so much for the kind review and the maximum scores you gave us in all areas. Our role is to not only promote 'person centred care' for each resident, but to extend the hand of friendship and support to the families too. I will pass this review on to all of our team, who will be delighted.

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Review from Elaine J (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience

My mother moved to your care centre from hospital and needed end of life care. She was treated with absolute dignity. My family were all shown such kindness and compassion. Nurses kept us informed every step of the way and we were able to spend mum's last few days with her feeling fully supported. Exceptional

care - we are so very grateful to you all.

Reply from Maggie Duggan, Senior Customer Relations Manager at Brentwood Care Centre

Thank you so much for taking the time to send such a positive, and very kind review about Brentwood Care Centre, especially at such a time, as you and your family are trying to come to terms with the sad loss of your beautiful mum.

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Review from K P (Daughter of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience

The home is bright and clean, and the staff treat the residents with care and respect. My father enjoyed the food, and we were happy that he was in a safe and secure environment.

Reply from Maggie Duggan, Senior Customer Relations Manager at Brentwood Care Centre

Thank you very much for taking the time to write a review about your experience you have had with Brentwood Care Centre, we are happy to know that you feel the level of care is satisfactory, but more importantly that you are happy that he was safe. We ensure that we deliver the 'by your side' approach to care, to not only support the individual but to give the family peace of mind that their loved one is safe and happy.

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Review from J M (Wife of Resident) published on 24 January 2020
Submitted via Postal Card • Report

Overall Experience

All the staff are very caring and supportive. My husband was only at the home for a month but everyone did everything possible to make him comfortable. He obviously wanted to be at home but the managerial staff made it their business to find out from him why he was unhappy and made sure his worries

were taken away. Everyone working at the home were wonderful.

Reply from Amanda DeLaBruyere, General Manager at Brentwood Care Centre

Thank you so much for your very kind words. I will ensure that this is shared with all of the staff. Many thanks.

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Review from L F (Daughter of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience

This place is ideal for dad. He feels safe and at home. The activities are brilliant and very frequent. He is treated with care and respect by the staff and has a great relationship with them. Thank you.

Reply from Amanda DeLaBruyere, General Manager at Brentwood Care Centre

Thank you for taking the time to provide your feedback and kind words. We are delighted that you feel that Brentwood Care Centre is the ideal place for your Father.

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Review from Janet T (Wife of Resident) published on 15 January 2020
Submitted via Postal Card • Report

Overall Experience

Staff are extremely good. I found everyone friendly and so good to my husband. He is very happy here and is doing well.

Reply from Maggie Duggan, Senior Customer Relations Manager at Brentwood Care Centre

Thank you for the kind review, and we are delighted that you feel your husband is settled and happy at Brentwood Care Centre. We pride ourselves on the 'person centered care' that we provide, and this is reflected in the positive and heartfelt reviews we receive from our residents loved ones.

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Review from Patricia C (Friend of Resident) published on 15 January 2020
Submitted via Postal Card • Report

Overall Experience

Very warm and friendly. Staff very welcoming to patients and their visitors. Nothing was too much trouble.

Reply from Maggie Duggan, Senior Customer Relations Manager at Brentwood Care Centre

Thank you so much for this very kind review, its lovely to know that as a close friend of our resident you are happy with the high level of care that they are receiving from Brentwood Care Centre. We believe in not only supporting the residents and their families, but their friends too, by creating a safe, warm environment that feels like home.

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Review from C C (Daughter of Resident) published on 20 December 2019
Submitted via Postal Card • Report

Overall Experience

My dad was moved from hospital to Brentwood Care Centre for end of life care. He arrived on Wednesday and died on Friday. In that short time, he was treated with respect and dignity. It allowed us to spend time with Dad, without the pressure of visiting times and gave us the privacy we needed in order

for us to say goodbye. When he passed we were given time after and it was very peaceful, which is all I wanted for my dad.

Reply from Amanda DeLaBruyere, General Manager at Brentwood Care Centre

Thank you so much for your review at this very sad time. I am so pleased that you felt that you and your family were treated with respect and dignity and that we were able to deliver and meet your expectations.

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Review from Lois S (Daughter of Resident) published on 11 November 2019
Submitted via Website • Report

Overall Experience

My stepmother needed respite care when my sister, who lives close to her and visits daily, was going away. We need to know that she was in a safe environment and that someone was around should she fall. Brentwood Care Centre welcomed her and she settled in quickly. She told us that the food was good

and that all the staff were lovely. As she suffers from cognitive vascular dementia, she lives in the moment or happily talks about the past, and she seemed happy in her environment there. She did not, as we thought she would, stay in her room during activities (which she's never been keen on joining in when she was an adult), but enjoyed watching the other residents engaging, and was ready to assist them with anything, like getting something, or helping with feeding them at mealtimes. She has always helped others and this gave her a sense of purpose.

Once home, for a while she seemed far more her old self.

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Brentwood Care Centre

Care Provided by Brentwood Care Centre

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Funding & Fees Guide for Brentwood Care Centre

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