Brentwood Care Centre

Larchwood Gardens, Pilgrims Hatch, Brentwood CM15 9NG
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9.6 156 Reviews
  • Brentwood Care Centre, Brentwood
Welcome to Brentwood Care Centre, where Nursing, Residential, and Residential Dementia care is delivered with compassion and a person-centred approach. The dedicated team of nurses, carers, and support staff collaborate to provide tailored care that meets the unique needs of each resident, ensuring they feel valued, supported, and empowered to live life to the fullest.

The team are excited to introduce Olive Grove, a new residential community offering a warm, inviting atmosphere with modern living spaces. Designed for those seeking an element of independence with access to comprehensive care services, Olive Grove fosters a close-knit community feel, enhanced by shared spaces, engaging activities, and the beautiful surroundings of Brentwood.

The team take pride in the Willow Brook dementia suite, where the dedicated Dementia Lead and team provide specialised care in a calm, supportive environment, prioritising the physical and emotional well-being of residents.

At the heart of their care is their commitment to great food. The Culinary Team, led by a skilled Chef, prepares wholesome, seasonal menus daily, promoting the health and well-being of residents with every meal.

A vibrant activities programme enriches the lives of residents, offering a variety of engagements tailored to individual abilities and interests. Whether enjoying the landscaped courtyard gardens, exploring local attractions on a minibus outing, or participating in creative workshops, there’s something for everyone.

Brentwood Care Centre is purpose-built, featuring recently refurbished facilities including a bistro, lounges, a cocktail bar, a cinema, a hair salon, and a library. Each ensuite bedroom is spacious and elegantly designed for maximum comfort and privacy.

At Brentwood Care Centre, every detail is crafted to create a welcoming and nurturing home where residents can truly thrive.

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Care Provided by Brentwood Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 112 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Maria Siia (Acting General Manager)
  • Admission Criteria
    • All admissions are subject to pre-assessment
    • Ages 65+
  • Room Information
    • Single Rooms (112)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Brentwood Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,100
    • Self-Funded Nursing Care from £1,475

  • *All fee’s are based on a pre-admission assessment conducted by the team at Brentwood Care Centre. Weekly fees for Olive Grove Residential Suite start from £1,500 per week.
  • (these prices are only a guideline, please contact Brentwood Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Brentwood welcome visitors to Brentwood Care Centre. Please contact the home directly for the latest visiting arrangement to arrange a visit and a tour with the Customer Relations Manager


  • Parking

  • Brentwood Care Centre has on-site car parking available


Brentwood Care Centre Reviews (156)

Total of 156, showing 121-140
9.6

Brentwood Care Centre has a Review Score of 9.6 (9.598) out of 10, based on 43 reviews in the last 2 years. Over all time Brentwood Care Centre has 156 reviews.

Overall Experience

  • 90
  • 49
  • 4
  • 4
  • 9

Date Published

156
15
22
43
113

Review from Ian S (Son of Resident) published on 3 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum came to Brentwood Care Centre in end of life care and stayed in the nursing floor Balmoral. For the short time she was there all our family were more than happy with the care she received, as well as support for us.
Based on our experience I am happy recommending Brentwood Care Centre.

Reply from Laura Cook, Customer Relations Manager at Brentwood Care Centre

Thank you for the lovely feedback Ian, I'll be sure to pass your comments onto the team too. It was a pleasure to look after your mother and to support the family too. Take care.


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Review from Ian M (Son of Resident) published on 2 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to record a thank you to all the care staff at Brentwood Care Centre, for the care they gave to my Mum.


She was with you for just a short time but it was obvious that the staff made her as comfortable as possible and that they cared for her welfare. They were also very kind and supportive

to us.

Reply from Laura Cook, Customer Relations Manager at Brentwood Care Centre

Thank you for such a lovely review Ian. I'll pass your comments onto the team who will be so pleased to receive the feedback. Best wishes to you and the family.


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Review from Christine F (Friend of Resident) published on 18 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hi, I recently visited your care home to visit a friend and was extremely surprised at how lovely and clean their room was kept, and how happy they were in their room. I also would like to applaud the chef on duty for his care and attention to the lovely food he produced for dinner, who was very attentive
and seem to know just what residents wanted. What a delight he was, also the staff were very very friendly to the residents compared to the care home I visited in Leigh On Sea, Essex where a relative of mine was staying. I would definitely recommend your care home. Keep up the good work.

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Review from Gillian T (Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are lovely and treat you with respect. They seem to like my jokes. I am washed in bed as I am unable to stand at the moment. Had a shower last week, they had to help me which was painful. I am hoping they sort out physio whilst I'm in here. One thing I really am not happy about is my long
turquoise dress went missing and it had gone down to the laundry. Compensation?

Reply from Sharon Osborne, Manager at Brentwood Care Centre

Thank you for your lovely review. Sorry to hear about your dress being misplaced. If we are unable to find your dress of course we will compensate you. A request for Physio input has been sent through to your GP as unfortunately we do not have an on site physio.


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Review from Douglas W (Husband of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After visiting my wife at The Brentwood Care Home I felt I needed to contact your company on behalf of my wife on how well she has been looked after and attended to. The staff are always very friendly and anything we ask for is never too much trouble.
I would recommend this care home to anybody who
requires this type of care.
Many thanks.

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Review from Elvina H (Resident) assisted by family/friend published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On arrival, I've been taken care of extremely kindly. On the odd occasion there has been a misunderstanding of my needs but overall, I have found that I'm treated with respect and dignity.
My only complaint would be lack of staff so when I use my buzzer I have to wait a long time.
Staff are very helpful,
kind and respectful.
I can truly say that I would recommend anyone to come here. I feel safe and secure here. My friends and family are always welcome.

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Review from C B (Resident) assisted by family/friend published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant and the staff are very friendly and kind. Food very good and the care is good.

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Review from D M (Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a resident, I consider I am extremely fortunate that the manager has accumulated a wealth of caring staff that are willing to go that extra mile for the care and contentment of the residents. Thank you.

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Review from Eileen W (Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is home, some days are quiet, some days are bright and bubbly.

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Review from Brenda M (Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff do a superb job. It is an excellent home. My views are listened to and taken into account.
The level and quality of response from staff are very good.
This is home.

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Review from R L (Son of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We find the management and staff both helpful and attentive. They will quickly deal with any issues raised by us.
Weekday visits are good from our point of view, but weekends can be a little stressful as staff numbers are usually at a premium.
Regarding value for money, we feel that menu choices are
adequate but rarely enticing, unlike other acre homes of a similar cost, previously used by us for respite care.

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Review from Jackie T (Daughter of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother is not easy to please! However, she seems to have settled in ok. My only comment is that there always seems to be plates of uneaten white bread (toast/sandwiches) and old, dirty cups/mugs in her room. Brown bread and glasses of water daily would be appreciated. The room is kept clean by staff
whenever possible (I realise this can only be done when we take her out for the day, so thank you).

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Review from D S (Daughter of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has moved around various units in this care centre due to unforeseen circumstances including refurbishment work. The unit she is now in, Kensington, is the best unit for my mother, with continuity of staff who all know her personally and her needs, from carers, cleaners, laundry and activity
staff. She is very settled and has made many friends and the management are very good at keeping me informed of any issues. I can recommend this care centre and particularly the unit where my mother is safe and well looked after.

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Review from Pamela T (Daughter of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home is very clean and tidy. Dad is very well looked after. He is safe there. Staff are always happy and greet you with a smile and are happy to answer any questions you may have.

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Review from C D (Daughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother who sometimes can be somewhat difficult is treated with kindness and respect by the staff. Under the new management, I have found that if you have a problem, you can always talk with them and they deal with the problem almost immediately.
Things have improved 100%.
The staff are excellent.

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Review from Tiffany D (Granddaughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My nan has been at the home for 2 and a half years. Since the new manager, the overall care/support and general well being of the home have improved a great. The staff are happier, therefore the residents are happier too.

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Review from C R (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brentwood Care Centre has a very warm and welcoming feel as soon as you arrive. My mother has settled in very quickly despite a stressful move when her old home closed down. I am extremely happy to see her so settled. Brentwood Care Centre is wonderful!

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Review from Jenny H (Granddaughter of Resident) published on 30 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brentwood Care Centre nursed my grandmother through the final months of her life in the most wonderful way. They cared for her as closely as her family would have done, treating her with kindness and love for the entire 5 months she was there. We had had a very bad experience with a care home elsewhere
which the hospital had transferred her too, which saw her deteriorate hugely. But the minute we moved her to Brentwood she was a different person. Although bed bound and not eating they kept on trying and made sure she was hydrated. They dealt with the doctors in a timely manner making sure visits occurred when they should and I believe kept her alive and at a good standard of living for longer than she would have been anywhere else. I cannot thank the staff enough for also helping my mum get through this difficult time and at the end being so kind and compassionate. I would highly recommend this home.

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Review from D W (Daughter of Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Went to review this home for my mother and was very impressed with the standards I found.
The staff are caring and supportive to the residents and the home and rooms are very clean. The only negative for me was the cost, I believe that many care homes charge a high rate relative to the care package.
My
mother has brightened up considerably since entering this home.

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Review from T L (Power of Attorney of Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I considered Brentwood Care Centre through a recommendation, which proved to be a good decision. From taking the first respite booking, I have felt in very homely surroundings. The front staff have listened and actioned my requests. The staff in Windsor, especially two Senior Health Care Assistants,
have helped the resident to appreciate being involved with others, by encouraging his personality to come to the fore as sitting at home alone was very difficult for him. They have dealt with his needs compassionately.

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Current Review Score: 9.6 (9.598)

Overview of Review Score

The Review Score of 9.6 (9.598) out of 10 for Brentwood Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.598 for Brentwood Care Centre is calculated as follows: ( (362 Excellents x 5) + (99 Goods x 4) + (18 Satisfactorys x 3) + (7 Poors x 2) + (11 Very Poors x 1) ) ÷ 497 Ratings = 4.598

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brentwood Care Centre is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 112 registered maximum number of service users is 22.4, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (2)

Diana

Diana Moraru – Manole

Job Title: Essex Regional Operations Manager

Essex Regional Operations Manager, Diana has a wealth of experience and knowledge from across Health and Social Care Sectors.


With over 16 years of experience, Diana started her career as a Health Care Assistant in a neurosurgical hospital and went on to train and qualify as a Nurse in Romania. Since coming to the UK in 2016 as a Nurse, Diana has had various roles leading up to her first General Manager role in 2017.


Diana’s experience in developing a team’s knowledge and skills through leadership and mentoring is something she is passionate about and is looking forward to supporting RCH Care Homes across Essex.


Another part of her role as Essex Regional Operations Manager that she loves is, ‘inspiring a great team to make further differences to the lives of the residents, making sure they are living their best life possible and that everyone feels it is a nice place to live and work; because it’s a home from home.’


Whilst not a work Diana enjoys travelling, keeping up to date with world news and being adventurous; this year she took part in a Sky Dive!


Rhiannon

Rhiannon McNeill

Job Title: Customer Relations Manager

Joined: 2022

Rhiannon joined the Brentwood Care Centre family in Spring 2022.


She is passionate about her role, supporting families and loved ones on their journey in looking for care and also building community links with the home's local community.


'I love that my role is meeting people whether that be supporting them in understanding the processes of looking for care during what can be a difficult time or, organising community events such as our monthly Dementia Cafés and our intergenerational events.'