Brentwood Care Centre

Larchwood Gardens, Pilgrims Hatch, Brentwood CM15 9NG
Submit a Review
9.6 156 Reviews
  • Brentwood Care Centre, Brentwood
Welcome to Brentwood Care Centre, where Nursing, Residential, and Residential Dementia care is delivered with compassion and a person-centred approach. The dedicated team of nurses, carers, and support staff collaborate to provide tailored care that meets the unique needs of each resident, ensuring they feel valued, supported, and empowered to live life to the fullest.

The team are excited to introduce Olive Grove, a new residential community offering a warm, inviting atmosphere with modern living spaces. Designed for those seeking an element of independence with access to comprehensive care services, Olive Grove fosters a close-knit community feel, enhanced by shared spaces, engaging activities, and the beautiful surroundings of Brentwood.

The team take pride in the Willow Brook dementia suite, where the dedicated Dementia Lead and team provide specialised care in a calm, supportive environment, prioritising the physical and emotional well-being of residents.

At the heart of their care is their commitment to great food. The Culinary Team, led by a skilled Chef, prepares wholesome, seasonal menus daily, promoting the health and well-being of residents with every meal.

A vibrant activities programme enriches the lives of residents, offering a variety of engagements tailored to individual abilities and interests. Whether enjoying the landscaped courtyard gardens, exploring local attractions on a minibus outing, or participating in creative workshops, there’s something for everyone.

Brentwood Care Centre is purpose-built, featuring recently refurbished facilities including a bistro, lounges, a cocktail bar, a cinema, a hair salon, and a library. Each ensuite bedroom is spacious and elegantly designed for maximum comfort and privacy.

At Brentwood Care Centre, every detail is crafted to create a welcoming and nurturing home where residents can truly thrive.

Show Brentwood Care Centre on the Map

Care Provided by Brentwood Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 112 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jacqui Shuttleworth (General Manager)
  • Admission Criteria
    • All admissions are subject to pre-assessment
    • Ages 65+
  • Room Information
    • Single Rooms (112)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Brentwood Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,100
    • Self-Funded Nursing Care from £1,475

  • *All fee’s are based on a pre-admission assessment conducted by the team at Brentwood Care Centre. Weekly fees for Olive Grove Residential Suite start from £1,500 per week.
  • (these prices are only a guideline, please contact Brentwood Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Brentwood welcome visitors to Brentwood Care Centre. Please contact the home directly for the latest visiting arrangement to arrange a visit and a tour with the Customer Relations Manager


  • Parking

  • Brentwood Care Centre has on-site car parking available


Brentwood Care Centre Reviews (156)

Total of 156, showing 141-156
9.6

Brentwood Care Centre has a Review Score of 9.6 (9.598) out of 10, based on 43 reviews in the last 2 years. Over all time Brentwood Care Centre has 156 reviews.

Overall Experience

  • 90
  • 49
  • 4
  • 4
  • 9

Date Published

156
15
22
43
113

Review from Lesley M (Daughter of Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family, we are grateful that my father was able to be cared for at Brentwood Care Centre. It is local for my mother to visit and homely. All the staff are very nice and friendly, and nothing is too much trouble for them.


Only I worry - I don't feel there are any activities for my father to

be part of. I haven't witnessed any yet, but he has only been here for 3 weeks. A ball game, skittles etc, as he used to play them at his day centre, would be stimulating for him.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan H (Daughter of Resident) published on 7 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed here for a month whilst we went on a long holiday. He really enjoyed the experience and I would be very happy to leave him here again.
Staff were caring, professional and his room was very comfortable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M W (Daughter-in-law of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My Mother-in-Law is constantly concerned about staffing levels and the amount of staff leaving. She has also, on several occasions, complained about the food, saying it is tasteless and she doesn't know what she's eating!

Reply from Jackie Cridlin, Sales & Marketing Manager at Brentwood Care Centre

Thank you very much for taking the time to review us and for your good and positive ratings. I am sorry to hear that your relative has these concerns with regards to staff, I would be most happy to meet with you to show you exactly how we determine how we staff our units and what steps we take in the event of a staff shortage. With regard to your comments about the food, I am delighted to inform you that we have a new chef who has now taken over the kitchen department and we are very much looking forward to seeing some new and delicious items appearing on the menu in the very near future. We would also be delighted if you would join us for dinner one day so you can sample the food for yourselves, we are confident that we can demonstrate a new and higher quality service and that you will be reassured. Please do contact me and we can arrange this for you.


Kind regards


General Manager - Brentwood Care Centre


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vivien R (Sister of Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the first day my brother was admitted, he has been treated with great care, patience and respect.
My sister and I are kept fully informed and our questions regarding his dementia are answered in full.
In the hospital, they regularly used a sedative to control his erratic behaviour but since
he's been at Brentwood they have managed his condition without the use of sedatives.
We are extremely happy with the care he has received.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann P (Brother of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very pleased with the level of support we have received from the care centre.
Our brother is happy and well cared for.
We are impressed with the kindness of the staff, our questions and any concerns have been swiftly and fully dealt with.
We are confident that our brother is safe and looked
after and would have no hesitation in recommending the care centre to others.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kim W (Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been living at Brentwood Care Centre for five months respite after an injury to my back. I've been treated excellently by staff and management/office staff. When I came out of hospital following an operation and I came home to a warm, welcoming return. Everyone has been really helpful and kind
with nursing me back to full health. I am leaving at the end of the week and I am really going to miss everyone!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J F (Wife of Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been here for approximately two months and eating very well. He now makes eye contact wit me and smiles at me. He has not done this for two years. His surroundings are bright and clean and the staff are always cheerful to him. The staff display a great deal of kindness to all the residents
and they are very patient.

Reply from Mike Higginson, COO at Brentwood Care Centre

Dear Joyce thank you very much for your review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pat O (Daughter of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the past two years, I have been very pleased with the care my mother has received at Brentwood care Centre. The staff are friendly, professional and keeping me informed at all times. Also impressed with management if I have any worried.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brenda F (Wife of Resident) published on 3 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

The carers, on the whole, work hard but they have too many people and duties to attend to. Some of the night staff seem very uncaring. Management very complacent and leave carers to do jobs which they should be doing.

Reply from Jackie Cridlin, Sales & Marketing Manager at Brentwood Care Centre

I am saddened to hear how you feel about Brentwood Care Centre. Delivering good care is above and beyond what my team and I strive to deliver and I would appreciate the opportunity to discuss your concerns and look at how we can meet your expectations. I look forward to meeting you very soon. Kind regards, Lisa Bexton, General Manager, Brentwood Care Centre.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Roy F (Resident) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It feels like home because of the way I'm looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from FER (Daughter of Resident) published on 16 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very sad this home has issues regarding communication in relation to resident care plans and very poorly motivated carers. There are no specialist services as the website suggests. Care is basic and frequently different carers and agency staff due to high staff turnover.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J C (Nephew of Resident) published on 10 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and hardworking. Food okay, nice size rooms, sometimes cleaning is not to the standard required.

Reply from Karen Curtis-Brown, Administrator at Brentwood Care Centre

Thank you for your review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael B (Son of Resident) published on 9 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father enjoys the home and had the fondest of thoughts for the staff at Sandringham - this makes us very happy because my father is always happy. The staff at Sandringham are so helpful and kind, they help my dad greatly and always have time for him. This makes his life so much easier and knowing
my dad is taken care of makes me content and happy. Thank you.

Reply from Karen Curtis-Brown, Administrator at Brentwood Care Centre

Thank you for your lovely review of the staff and care home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Malcolm F (Son of Resident) published on 1 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been in Brentwood Care Centre for 18 months. His care has been excellent. The staff work very hard in demanding circumstances. My father's room is adequate and the food is excellent. There are many activities for the residents. The entertainment staff work very hard. I believe my father
is well cared for. Sometimes there is a shortage of staff on my father's unit.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert J (Husband of Resident) published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

A lot is pleasant, but the garden furniture is shameful.

Reply from Mike Higginson, Chief Operating Officer at Brentwood Care Centre

Thank you for the review, new garden furniture has now been purchased and we look forward to our residents enjoying our lovely gardens with ease.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue B (Daughter of Resident) published on 17 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are extremely happy with the care mum is receiving. She is very happy and settled even though she has only been a resident for 6 months. If any problems occur we are notified very quickly. The staff are all extremely patient and genuine.

Reply from Mike Higginson, C.O.O at Brentwood Care Centre

Thank you very much for your positive feedback we are very pleased that you would recommend the service.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.598)

Overview of Review Score

The Review Score of 9.6 (9.598) out of 10 for Brentwood Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.598 for Brentwood Care Centre is calculated as follows: ( (362 Excellents x 5) + (99 Goods x 4) + (18 Satisfactorys x 3) + (7 Poors x 2) + (11 Very Poors x 1) ) ÷ 497 Ratings = 4.598

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brentwood Care Centre is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 112 registered maximum number of service users is 22.4, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Jacqui

Jacqui Shuttleworth

Job Title: General Manager

Jacqui recently joined the RCH Family as the General Manager of Brentwood Care Centre.


Jacqui brings a wealth of knowledge, experience, and expertise to the home, with over 30 years of experience in the Health and Social Care Sector. For over 20 years, Jacqui has been managing residential, residential dementia, nursing, and rehabilitation care settings, including almost four years as an Operations and Compliance Manager.


For Jacqui, the passion and dedication that have inspired her career since 1992 are still vibrant. “I have relished and valued every aspect of my journey through the care pathway. I enjoy the diversity of the role – no two days are ever the same! I am especially passionate about the care of people living with dementia, offering stimulating and meaningful experiences for residents and ensuring that the care they receive is the best it can be. I love the social aspect of meeting and liaising with residents and their loved ones and supporting their journey at this time of their lives. I enjoy being able to lead a team of carers and nurses to deliver high-quality care to the people living at Brentwood Care Centre.”


Outside of work, Jacqui is an animal lover and shows her natural compassion and dedication through looking after the local wildlife. “I have a love of animals (once I was intending to become a vet) and I have some visiting foxes, cats, seagulls, and hedgehogs that I feed on my front lawn every day. I also go out with my partner each night to feed foxes and badgers at our local nature reserve. I hope in some small way I keep them well-fed, off the streets, and out of people’s rubbish sacks and help them to remain safe.”


Diana

Diana Moraru – Manole

Job Title: Essex Regional Operations Manager

Essex Regional Operations Manager, Diana has a wealth of experience and knowledge from across Health and Social Care Sectors.


With over 16 years of experience, Diana started her career as a Health Care Assistant in a neurosurgical hospital and went on to train and qualify as a Nurse in Romania. Since coming to the UK in 2016 as a Nurse, Diana has had various roles leading up to her first General Manager role in 2017.


Diana’s experience in developing a team’s knowledge and skills through leadership and mentoring is something she is passionate about and is looking forward to supporting RCH Care Homes across Essex.


Another part of her role as Essex Regional Operations Manager that she loves is, ‘inspiring a great team to make further differences to the lives of the residents, making sure they are living their best life possible and that everyone feels it is a nice place to live and work; because it’s a home from home.’


Whilst not a work Diana enjoys travelling, keeping up to date with world news and being adventurous; this year she took part in a Sky Dive!


Rhiannon

Rhiannon McNeill

Job Title: Customer Relations Manager

Joined: 2022

Rhiannon joined the Brentwood Care Centre family in Spring 2022.


She is passionate about her role, supporting families and loved ones on their journey in looking for care and also building community links with the home's local community.


'I love that my role is meeting people whether that be supporting them in understanding the processes of looking for care during what can be a difficult time or, organising community events such as our monthly Dementia Cafés and our intergenerational events.'