Kingsgate Care Home

22/24 Carnarvon Road, Kingsgate Care Home, Clacton-on-Sea CO15 6QF
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9.9 31 Reviews
  • Kingsgate Care Home, Clacton-on-Sea
Kingsgate Care Home is a newly refurbished 40 bedded Residential Nursing Home for adults 18+.

Respite, daycare, palliative, physically disabled, dementia and mental health.

The three-story detached building has been designed with a modern approach, comprising of private lounges, dining areas, library, aromatherapy room, indoor sensory garden, seaside room, reminiscence room and a family room.

This ensures the care and surroundings are tailored to meet the individual needs of service users providing a comfortable, enjoyable and cared for environment.

Kingsgate offers the finest standard of professional health care with highly trained and experienced staff, and are proud of placing the needs, wishes and decisions of service users at the centre of day to day life.

At Kingsgate, the priority is to make service users feel safe, secure, cared for, welcomed and respected.

The home wants all service users to feel truly at home with a comfortable place to live lots to do fantastic food and in a place where their dignity and privacy is respected at all times.

Kingsgate can now offer a Self Contained Living area for someone who wants to be with their Loved one who needs Extra Care. Extra care Living is made up of self-contained area which has additional support services to help residents live a quality of life together. Nurses and Trained care staff on site 24/7 to provide any care and support that may be needed. This includes 2 rooms, a kitchen and a wet room, 3 freshly homemade cooked meals per day, a laundry service and all your cleaning requirements, residents still have the comfort, security and privacy of their own home.

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Care Provided by Kingsgate Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Jem Care Home Services Ltd
  • Person in charge
  • Vikki Whale (Registered Manager)
  • Admission Criteria
    • Private & Social Care
    • Ages 18+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018
    • Number of floors: 3

Funding & Fees Guide for Kingsgate Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,300
    • Self-Funded Residential Dementia Care £1,200 – £1,300
    • Self-Funded Nursing Care £1,200 – £1,400
    • Self-Funded Nursing Dementia Care £1,200 – £1,400
    • RESPITE Self-Funded Residential Care £1,300 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,300
    • RESPITE Self-Funded Nursing Care £1,300 – £1,400
    • RESPITE Self-Funded Nursing Dementia Care £1,299 – £1,400

  • Fees are negotiable at time of assessment
  • (these prices are only a guideline, please contact Kingsgate Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on site


Kingsgate Care Home Reviews (31)

Total of 31, showing 1-20
9.9

Kingsgate Care Home has a Review Score of 9.9 (9.892) out of 10, based on 11 reviews in the last 2 years. Over all time Kingsgate Care Home has 31 reviews.

Overall Experience

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Date Published

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Review from W G (Husband of Resident) published on 4 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife resided for over five years in Kingsgate Care Home and was looked after with love & personal care.
I have no complaints, only good feelings toward all in the home.

Reply from Vikki Whale, Manager at Kingsgate Care Home

"Thank you so much for your kind words. We are truly grateful to have been a part of your wife's care journey and to have provided her with the love and attention she deserved. Your appreciation means a lot to our team, and we will be sure to share your kind sentiments with everyone at Kingsgate Care Home. Wishing you all the best."


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Review from Deborah S (Daughter of Resident) published on 31 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Kingsgate highly enough! From the moment I met the team my family felt welcomed and cared for.


My mother was a resident for a few short weeks but during that time she was extremely well cared for as were me and my family. My mother's complex medical needs were overseen by the

dedicated and experienced nursing team who looked after her so well.


All the different teams, managerial/admin, cleaning, catering and nursing staff, everyone in fact, were soo supportive and nothing was too much trouble.
I was encouraged to stay over whenever I wished and I always knew the whole team were just a phone call away to answer any questions.


The nursing home owner took particular care of my mother during her stay and sat with my mother at the end until I could get there.


In short if you are looking for a nursing home that is truly a home then Kingsgate is for you as it was quite literally the answer to our prayers.


Reply from Vikki Whale, Manager at Kingsgate Care Home

Thank you so much for your heartfelt and touching review. We are truly honored that you chose Kingsgate for your mother's care, and it means the world to us to hear that you and your family felt welcomed, supported, and well cared for during such a difficult time.Our entire team is dedicated to providing compassionate and high-quality care, and knowing that we were able to bring comfort to your mother and your family is the greatest reward we could ask for. Your kind words about our staff, from the nursing team to our support staff, will be shared with everyone-it will mean so much to them.It was a privilege to care for your mother, and we are grateful that we could be there for you both. Please know that you and your family will always be in our thoughts.


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Review from Paul R (Husband of Resident) published on 25 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed to put my wife into the care home as I had to have a minor op in hospital my wife did not particularly want to go into a home but knew she had to I was also worried that she may not get looked after as I would look after her. Still, once she was in we were both pleasantly surprised, the staff
were absolutely fantastic and friendly. They coped with her disability with no problem, the food was absolutely lovely and she certainly wasn't coming out of there any thinner. I have got absolutely no problem if necessary for her to go back in there and she has no problems with going back in either. Both of us could not recommend it any higher. Thank you to all the staff in Kingsgate for making her stay very pleasant.

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Review from Alison W (Daughter of Resident) published on 27 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at Kingsgate for over 5 years now. She is well cared for and fed well and has her own nice room. Unfortunately, her Dementia is fairly advanced now so I am struggling a bit with it. Staff are always ready to give me advice or a well-needed hug. My mum has good and bad days but they always
treat her with respect and care. I often recommend Kingsgate to people I know. The manager is very approachable and always ready to help and do whatever I feel will help Mum. There is a nice choice of activities available if they want to participate. On the whole, I am very happy with Mum being there and feel like we're one big family.

Reply from Vikki Whale, Manager at Kingsgate Care Home

Thank you for the wonderful feedback, this is always uplifting to the staff to receive this as it gives them the confirmation that the love and care they promote to all our residents is being recognized and appreciated from relatives. Dementia is so hard for loved ones emotions and very challenging to deal with, the management team and all staff values are to also support family members in good and bad days as we are one big family.


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Review from Sandra Y (Daughter of Resident) published on 10 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

There was a time that every time we brought Mum back she would tell us how she hated it there, she would have bruises nobody saw and was not happy, but now after a change of staff, she's happy to go back, and instead of calling it "that' place" she calls it home! It's clear to see the staff are happier,
and there is an atmosphere of calm and togetherness. I always felt the staff walked on eggshells under the old management but not now, it's very clear the staff loves and cares for Mum and we are very grateful. I have only one regret and that is not fitting Mum with a nanny cam... back when Dad was alive, but onwards and upwards. The manager is amazing and has turned the place around brilliantly.

Reply from Vikki Whale, Manager at Kingsgate Care Home

Thank you for your review as your feedback is most important to the management team and all the staff at Kingsgate Care Home. Mum was here with your Dad for a short period of time which was a real shame that they never got to be together for longer, but your mum has really settled here and enjoys all the activities and events that we have going on throughout the year, her favourite being the exercise games that the company rise to come into the home to do and of course the weekly Bingo! Mum often speaks about your Dad and it is a big comfort to her that we did know him, and share pictures and memories of him.


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Review from Tina J (Daughter of Resident) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had been a resident at Kingsgate for almost four years, since being there, she has had nothing but the best of care. Every one of their staff members treats the residents with care and compassion. They have fun activities for the residents that are able which Mum was for a short period of time.
In
Mum's last days of life, the staff at the home were very accommodating, caring and respectful of our time with her. During the night they would bring us tea and snacks to keep us going and were always on hand to answer questions or concerns. The emotions from all of the staff on Mum's passing truly showed how much they cared for her, it felt like she was part of their family. We are so grateful that Mum had a safe and caring place to be at the end of her life, words cannot express our gratitude to the staff at Kingsgate.

Reply from Vikki Whale, Manager at Kingsgate Care Home

Thank you for your wonderful review, your words and emotions are so meaningful which means the world to all of the staff here at Kingsgate. We practice with care and empathy, towards all the residents and their families treating them how anyone would like to be treated, with dignity and respect at all times. It will be my pleasure to pass this positive feedback to the staff who I know will be so grateful. Your mum is missed and will continue to be missed by us all, she now has a place of honour on our memory tree.


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Review from Lynne R (Niece of Resident) published on 7 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly aunt was in Kingsgate Care Home for a year when she went in she was very ill. They cared for her, fed her and she put weight on and had her final year there. All of the staff are so kind and caring and she was very happy. Would recommend this home. Very clean and the food great too.

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Review from Ann W (Relative of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home provides very good care and support in a homely environment. My ex-partner and lifelong friend is grateful, as am I, for the care he receives.

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Review from Keith E (Husband of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been at Kingsgate Care Home for nine months now, she is very happy, cared for and comfortable here. The staff are amazing, going above and beyond their job role. Management are very approachable and listen to my emotions and worries of my wife going into the care home. I have no complaints,
concerns or worries at all, I don't feel the home can do anymore for my wife, they have been brilliant.

Reply from Vikki Whale, Manager at Kingsgate Care Home

Thank you for this amazing, positive and uplifting review. We strive to make sure all of our residents are safe, comfortable and happy, so to hear this feedback is just so rewarding. The staff here at Kingsgate work very hard to promote good practice in choice, independence and treat every individual with dignity and respect, I will pass on this wonderful feedback to all staff.


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Review from S J (Daughter-in-law of Resident) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has lived at Kingsgate for nearly two years. It is a comfort to myself and my family to see her needs, physical, emotional and social are met. I feel the staff really know my mother-in-law. I can tell by the way my mother-in-law interacts with all the staff that she feels safe and secure.
I always leave feeling happy whenever I visit my mother-in-law, knowing she is well and happy. There is a 'can do' attitude and a willingness to work together for the benefit of my mother-in-law. Thank you to everyone working at Kingsgate. I am grateful for what you do for my mother-in-law.

Reply from Vikki Whale, Manager at Kingsgate Care Home

Thank you for your lovely feedback, this is great to hear that all her needs are being met by our wonderful team, who show compassion for our residents and really get to know them all as individuals. Most of all you are comforted by the good practice that we promote throughout our home knowing she is comfortable, safe and cared for. Your feedback is very much appreciated which I will pass on to all the team.


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Review from Harry G (Son of Resident) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is a long term resident of Kingsgate, he has been there for a number of years and I can honestly say that I have no issues whatsoever with the facility, it's staff or the service and high standard of care that they provide. I know that my father is extremely well cared for, the team at Kingsgate
are so friendly and professional, they go out of their way for him, they meet all his needs and he is very happy there. The home is very, very clean, spotless and everything is of a good standard. He likes the home, the location, the communal areas and garden, he also enjoys the food and the activities. He is happy with his personal room too. He has a very spacious and spotlessly clean en suite room, with a colour HDTV, plus a high quality and comfortable air bed, his sheets, clothing and linen are always clean. Personally, I can't fault Kingsgate, they have always exceeded expectations and cared for my father with professionalism, love and dignity. Five stars all round. Thank you Kingsgate.

Reply from Vikki Whale, Deputy Manager at Kingsgate Care Home

Thank you for your wonderful heartfelt feedback, this is very much appreciated and we are so pleased that you know your dad is happy here at Kingsgate. We will go above and beyond and put all our good practice and what we are trained in to make sure all of our residents are happy, cared for, comfortable and safe. The staff will be so very pleased with your feedback which I will handover to them, again thank you so much for your very positive feedback.


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Review from Brenda S (Daughter of Resident) published on 11 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff and management very efficient and friendly, the home seemed to be run very well. Due to the Covid out break, I have not been in the home, but I have still been able to visit using the visitor's room.

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Review from Sue T (Daughter of Resident) published on 1 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived at Kingsgate for over two years. It is a joy to visit Mum and see her so happy, calm and content with her life. It feels like one big happy family at Kingsgate. Mum is so loved and cared for, which has been such a comfort to myself and all Mum's family and friends, especially in the
challenging times we have all experienced because of the pandemic. Her needs - physical, emotional, social and spiritual - are more than met. I feel the staff really know my mum. I can tell by the way Mum smiles and interacts with all the staff that she feels safe and secure. I always leave feeling happy whenever I have visited Mum, knowing she is well and happy.


As a family member, I also feel cared for and well supported by the staff at Kingsgate which is so important. There is a 'can do' attitude and a willingness to work together for the benefit of Mum.


Thank you to everyone working at Kingsgate. I will forever be grateful for what you do for Mum, her family and friends.


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Review from Jean A (Daughter of Resident) published on 31 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Central and convenient for outings and shopping, Kingsgate is a bright and cheerful community. There are a variety of nicely furnished communal rooms where residents chat and take part in all sorts of activities - Mum likes quizzes. The activity staff seem to be fun-loving and very creative. Care staff
are lovely - kind, caring and efficient, always with a smile and a friendly word as they go about their support tasks. Mum likes the food and her bright, airy room - which staff have helped make homely by installing some of her own furniture and hanging pictures for her. Family can visit in her room but there is a well organised and homely visitors' room too. Having nursing care included is very reassuring. Kingsgate appears very firmly managed and feels safe and secure.

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Review from John L (Son of Resident) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kingsgate home is a truly lovely place. Very caring and very clean. The staff are wonderful and take excellent care of our mother who feels at home there. Since being in their care, Mother has improved physically after leaving hospital in December. The meeting room is lovely and private for when we
visit. It is a place we can highly recommend.

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Review from S P (Wife of Resident) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kingsgate is a lovely place, so clean, and the staff are very helpful.

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Review from Joanie T (Wife of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am so pleased that everyone in Kingsgate was Covid-free. It has been very difficult not seeing my husband on a daily basis but I understand. The home felt safe for the residents. Everyone has done their very best to deal with Covid. Can't wait for daily visits to begin again.

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Review from Joanne A (Daughter of Resident) published on 20 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family, we used the care home as respite care for a few weeks and felt that Mum seemed happy and settled. She was well looked after and cared for. She enjoyed plenty of activities, music and entertainment. The first respite was in 2019, then after a long stay in hospital in 2019 when she was returned
back to her home, it was clear Mum could not cope on her own so we knew this would be our choice as a family, this home, Kingsgate, as her new place to live. Mum has been living here since November 2019 and she has improved since, and is looking the best she has done in a long time. A big plus is that Mum can still smoke.

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Review from Joyce C (Wife of Resident) published on 18 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was in the care home for just a short time and was bedridden for most of that time, but he received very good nursing care from the wonderful staff.

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Review from Debbie H (Daughter-in-law of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a marvellous care home Kingsgate is. My mother-in-law has settled in immediately and has never seemed happier. The staff are wonderful, the food is outstanding and the atmosphere is the same. It is very similar to walking into a hotel.
My mother-in-law is stimulated by the activities coordinator
and has a smile each time I see her, what more could you want?

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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for Kingsgate Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.892 for Kingsgate Care Home is calculated as follows: ( (118 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 130 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingsgate Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Vikki

Vikki Whale

Job Title: Registered Manager

Joined: 2018

I become the Deputy Manager of Kingsgate Care Home in 2018 and registered as the Registered Manager in January 2024. I have worked in care since 2010 starting out as a care assistant moving on to Senior Care assistant, Training Manager, Deputy Manager. I had lots of opportunities through my time in the care industry and took them with both hands. My passion is caring for others, treating others how I would like to be treated with dignity and respect. I practice an open door policy so anyone can come and talk to me whenever they need to, this is important to me it gives relatives the time and support they also need, supporting them through difficult challenging times is also a priority to me as well as their loved ones.


Frequently Asked Questions about Kingsgate Care Home

What types of Care is Kingsgate Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kingsgate Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Kingsgate Care Home have?

There are 39 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Kingsgate Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kingsgate Care Home to the centre of Clacton-on-Sea?

0.1 mile(s) as the crow flies, distance by road may be significantly further.