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Kingsgate Care Home has a Review Score of 9.6 (9.604) out of 10, based on 8 reviews in the last 2 years. Over all time Kingsgate Care Home has 28 reviews.
Review from Kellie A (Daughter of Resident) published on 4 June 2019
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Review from Iris M (Wife of Resident) published on 16 May 2019
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Review from Brenda H (Wife of Resident) published on 13 May 2019
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Review from Sylvia P (Wife of Resident) published on 12 April 2019
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Review from Tina P (Daughter of Resident) published on 12 April 2019
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Review from Susan M (Daughter of Resident) published on 12 April 2019
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I feel 100% sure that he is safe, clean and well looked after. With a very strong team, everyday nursing needs, medical needs, emotional and all over well being is met.
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Review from Christina H (Daughter of Resident) published on 12 April 2019
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Review from Irene B (Mother of Resident) published on 12 April 2019
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The Review Score of 9.6 (9.604) out of 10 for Kingsgate Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.874 for Kingsgate Care Home is calculated as follows: ( (85 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 95 Ratings = 4.874
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.73 Points relating to the number of positive Reviews for Kingsgate Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6. 8 Positive Reviews ÷ 8.6 = 0.93
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 May 2021
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Job Title: Registered Manager
Joined: 2018
I become the Deputy Manager of Kingsgate Care Home in 2018 and registered as the Registered Manager in January 2024. I have worked in care since 2010 starting out as a care assistant moving on to Senior Care assistant, Training Manager, Deputy Manager. I had lots of opportunities through my time in the care industry and took them with both hands. My passion is caring for others, treating others how I would like to be treated with dignity and respect. I practice an open door policy so anyone can come and talk to me whenever they need to, this is important to me it gives relatives the time and support they also need, supporting them through difficult challenging times is also a priority to me as well as their loved ones.