Colonia Court Care Home

St Andrews Avenue, Colchester CO4 3AN
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9.8 89 Reviews
  • Colonia Court Care Home, Colchester
Colonia Court offers nursing, residential and dementia care, as well as having a dedicated unit for people living with Huntington’s disease. It can also offer a space for people to rest, relax and recover with short stays too. It could be a few weeks to experience living here, an advanced booking if you/ your loved ones are planning a holiday or break, a month while recovering from an operation or a more long-term move. Whatever the reason, their doors are open.

Situated in a pleasant, leafy suburb, Colonia Court offers residents a modern and purpose-built home surrounded by beautiful landscaped gardens. Just a short bus ride away, the home is within easy access to Colchester. There are also shops nearby for residents to visit that are within walking distance.

It is important for residents to feel at home, so it creates a friendly environment with an individually appropriate balance of care and independence. Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and try to cater for all ethnic groups. Soon after a resident arrives at Colonia Court, staff discuss their personal preferences and dietary needs with them.

There is a real sense of community at Colonia Court. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in. From picnics in the garden and lunch clubs to pamper days and exercise groups, the home has a full social calendar.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Colonia Court Care Home.

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Care Provided by Colonia Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 123 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Huntington's Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jiji George (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (123)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Colonia Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


Colonia Court Care Home Reviews (89)

Total of 89, showing 81-89
9.8

Colonia Court Care Home has a Review Score of 9.8 (9.790) out of 10, based on 26 reviews in the last 2 years. Over all time Colonia Court Care Home has 89 reviews.

Overall Experience

  • 55
  • 29
  • 3
  • 1
  • 1

Date Published

89
10
14
26
63

Review from Angela B (Daughter of Resident) published on 4 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this dementia unit for more than 2 years and I have always found the unit manager and all of the staff caring and considerate at all times. They genuinely care about all of the residents. The staff take the time to know each resident and their individual needs and always assist
with feeding and drinking where needed. I find it so reassuring to know my mother is so well cared for and I am kept informed at all times.

Reply from Jayne Duck, Customer services administator at Colonia Court Care Home

Thank you for your review. It is so nice to hear that your mum is being well cared for and that you have peace of mind. It is the little things like getting to know the person that makes it more like a family and a happy environment for our residents and families.


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Review from R R (Wife of Resident) published on 18 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in Mumford House for around 3 years. I've been satisfied with the treatment and care my husband has received during that time.

Reply from Emily Wilson, Customer Service Administrator at Colonia Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home. The Bupa Customer Care Team.


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Review from Patricia R (Daughter of Resident) published on 10 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was not looking forward to my mum going into a care home at any time but found that as my mums dementia got worse, I could not cope. I looked around quite a few but found that Colonia Court was best for location. The staff are kind and nothing is too much trouble. My mum is well fed and usually looks
clean and well cared for. She has put on weight since being there and seems quite content and is always happy. She likes to help a little at the home but the staff see that she doesn't overdo it or attempt something beyond her capabilities.

Reply from Jayne Duck, Customer Services Administrator at Colonia Court Care Home

Thank you for your review. It is lovely to hear that your mum is happy and content and enjoys helping if she can, I'm sure this helps her to feel that she is looking after the other residents.


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Review from M B (Daughter of Resident) published on 5 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been badly treated by his previous care home, my dad was admitted to Colonia Court Care Home in October 2015. He has been treated with kindness and great care. All of his medical and mental health issues have been sorted out. He is happy to be in a clean, bright and pleasant room and very much
enjoys the food he is given. The staff keep me well informed about his progress and are extremely helpful in every way.

Reply from Emily Wilson, Customer Service Administrator at Colonia Court Care Home

Thank you for your lovely feedback, we really appreciate hearing from you and about your positive experiences with our home. I am so pleased he is happy and you're happy with Colonia Court and the care he is receiving. The Bupa Customer Care Team.


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Review from L P (Daughter of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with mum's care. All the carers and nurses are lovely to her and she always looks clean, tidy and well fed and content. Any illnesses are dealt with quickly by a lady that runs the dementia unit with enthusiasm and efficiency.

Reply from Jayne Duck, Customer Services Administrator at Colonia Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Coral K (Daughter of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff that we see are friendly, pleasant and caring. Residents are treated with respect and every effort is made to make them feel at ease. The only thing that could be improved is the entertainment although we realise that it is difficult and expensive.

Reply from Jayne Duck, Customer Services Administrator at Colonia Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Claire L (Daughter of Resident) published on 28 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad came to Paxman House in April 2016 from hospital. From the time he arrived until he passed away the staff were amazing showing him and us great care. Nothing was too much trouble. Thank you again for making dads last few months comfortable.

Reply from Rose Pickering, Customer Service Administrator at Colonia Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. Also please accept our condolences. The Bupa Customer Care Team.


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Review from Sandra H (Wife of Resident) published on 27 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Wonderful, caring staff in this specialist care home for Huntington's Disease. Standard of care is excellent. Staff are a good team - qualified and unqualified staff work together to promote a caring, calm, loving environment. It has a real family feeling and relatives are always included in care planning
and always made welcome. Managerial staff are satisfactory but it is those on the coal face who are real heroes. I just wish they had greater recognition for working in this challenging environment.

Reply from Emily Wilson, Customer service Administrator at Colonia Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Sally G (Daughter of Resident) published on 26 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Making the decision to move a loved one from their home to a care home is often distressing. We visited over 20 homes in S.E. England to find the right one for mum, seeing the beautiful gardens, bright modern interior and pretty en-suite bedrooms made BUPA's Colonia Court easily the best. Actually
moving mum in has also been a pleasure thanks to the amazingly wonderful staff, from management, administration and carers nothing has been too much trouble. I cannot express enough my gratitude for the incredible support and kindness everyone has shown. Thanks to the staff, it took just a couple of hours for mum to happily settle in, and we can now return home to France knowing that we have done our very best for her, and that she is in the best place possible.

Reply from Rose Pickering, Customer Service Administrator at Colonia Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Current Review Score: 9.8 (9.790)

Overview of Review Score

The Review Score of 9.8 (9.790) out of 10 for Colonia Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.814 for Colonia Court Care Home is calculated as follows: ( (258 Excellents x 5) + (43 Goods x 4) + (5 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 307 Ratings = 4.814

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.976 Points relating to the number of positive Reviews for Colonia Court Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 123 registered maximum number of service users is 24.6. 24 Positive Reviews ÷ 24.6 = 0.976

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Feb 2025

At Colonia Court, there’s a real focus on helping people to feel at home. Our friendly community is split into five houses, each offering different types of residential and nursing care to anyone over the age of 18.


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