Visiting times not restricted and the door is always open to family and friends. New prospective residents welcome to visit the home, with or without an appointment, for viewing.
Off-road parking area to the front of the home, ideal for when family relatives and friends wish to visit.
Edensor Care Centre has a Review Score of 8.6 (8.579) out of 10, based on 4 reviews in the last 2 years. Over all time Edensor Care Centre has 40 reviews.
Review from N S (Daughter of Resident) published on 18 November 2024
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Overall Experience
5.0 out of 5
Reply from Miranda Green, Manager at Edensor Care Centre
Thank you for your kind words - we will pass this information onto our team. Best wishes, Edensor Care Centre
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Review from W B (Daughter of Resident) published on 14 November 2024
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4.0 out of 5
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Review from C D (Wife of Resident) published on 12 February 2024
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5.0 out of 5
Reply from Miranda Green, Manager at Edensor Care Centre
Thank you so much for this lovely feedback - it means so much to us! - best wishes.
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Review from H W (Daughter of Resident) published on 12 February 2024
Submitted via Postal Card •
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5.0 out of 5
Reply from Miranda Green, Manager at Edensor Care Centre
Thank you so much for your kind words about Edensor - we strive to provide the best care possible and it means so much to us to receive your positive feedback - thank you!
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Review from Wendy M (Sister of Resident) published on 10 February 2023
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5.0 out of 5
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Review from D W (Daughter of Resident) published on 9 February 2023
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5.0 out of 5
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Review from P M (Wife of Resident) published on 12 January 2023
Submitted via Postal Card •
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5.0 out of 5
Reply from Martin Newton, Head of Marketing at Edensor Care Centre
Thank you so much for taking the time to review your husband's care at Edensor. I'll pass your kind words on to the team. So glad to hear that you were kept informed and that the two nurses were excellent and looked after your husband so well. Kind regards
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Review from Beverley Y (Daughter of Resident) published on 10 January 2023
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5.0 out of 5
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Review from G K (Daughter of Resident) published on 21 December 2022
Submitted via Postal Card •
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5.0 out of 5
Reply from Martin Newton, Head of Marketing at Edensor Care Centre
Thank you so much for taking the time to feedback about the care your dad receives - this is really helpful to our team at Edensor and greatly appreciated. Wishing your family all the very best.
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Review from David B (Son of Resident) published on 6 December 2022
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5.0 out of 5
Reply from Martin Newton, Head of Marketing at Edensor Care Centre
Thank you so much for your kind words. I'll pass on your comments to all the team at Edensor and they will be delighted to hear your feedback. Wishing you and your loved ones all the very best from all the Diagrama team. Martin.
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Review from Alan P (Son of Resident) published on 21 November 2022
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5.0 out of 5
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Review from Andrew B (Son of Resident) published on 5 October 2022
Submitted via Website •
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5.0 out of 5
Reply from Martin Newton, Head of Marketing at Edensor Care Centre
Thank you so much for taking the time to pass us the feedback about how you felt your mum was cared for at Edensor - this feedback will be shared with all the Edensor team! They'll be delighted you felt the level of care and compassion was excellent and that nothing was too much trouble for your mum. We wish you all the very best from everyone at Edensor and Diagrama Foundation.
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Review from Ian H (Son of Resident) published on 6 September 2022
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5.0 out of 5
Reply from Muhammed Neeliyath, Manager at Edensor Care Centre
Thank you so much for your review, Ian. I'm so glad to hear you felt that your dad was extremely well looked after during his time at Edensor. I'll feedback your comments to the team, who will be really grateful for the feedback. It means a lot to us to hear comments like these. Take care, and wishing you all the very best.
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Review from Marian N (Sister of Resident) published on 25 May 2022
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5.0 out of 5
Reply from Diagrama Marketing, Marketing at Edensor Care Centre
Thank you Marian for your kind review and for taking the time to comment. We will pass on your feedback to the team at Edensor.
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Review from Jo H (Daughter-in-law of Resident) published on 28 March 2022
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5.0 out of 5
Reply from Diagrama Marketing, Marketing at Edensor Care Centre
Thank you for taking the time to leave a review of Edensor Care Centre, it is much appreciated. We are so pleased that you were happy with the care that your Mum-in-law received at such a difficult time for you all. We will pass on your kind words to the team at Edensor.
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Review from G W (Daughter-in-law of Resident) published on 24 November 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Naomi Williams, Marketing & Communications manager at Edensor Care Centre
Thank you for taking the time to leave Edensor a review, it is much appreciated. We are very happy to hear that you were happy with the care your mother-in-law received and we will pass on your comments to the team at Edensor. Thanks again.
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Review from T W (Son of Resident) published on 24 November 2021
Submitted via Postal Card •
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5.0 out of 5
Reply from Naomi Williams, Marketing & Communications manager at Edensor Care Centre
Hello, thank you for leaving your kind review about the level of care received for your mum. We strive to make the residents we look after as comfortable and as happy as possible and we are glad that you felt this. The team will be notified about your lovely comments.
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Review from Marie T (Wife of Resident) published on 15 November 2021
Submitted via Postal Card •
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5.0 out of 5
Reply from Naomi Williams, Marketing & Communications manager at Edensor Care Centre
Hello Marie, thank you very much for taking the time to leave a review of Edensor. We are very happy that you felt so welcomed by the team at Edensor and we try our best to make visitors feel at home with their loved ones. We will pass on your comments to the team. Thanks again.
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Review from Colin D (Grandson of Resident) published on 17 August 2021
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5.0 out of 5
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Review from Paul (Son of Resident) published on 16 May 2021
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5.0 out of 5
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The Review Score of 8.6 (8.579) out of 10 for Edensor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.8 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.804 for Edensor Care Centre is calculated as follows: ( (37 Excellents x 5) + (9 Goods x 4) ) ÷ 46 Ratings = 4.804
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.775 Points relating to the number of positive Reviews for Edensor Care Centre is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 4 Positive Reviews ÷ 10 = 0.4
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Feb 2020
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Job Title: Registered Manager
Joined: 2023
A Warm welcome from Edensor Registered Manager, Sabina Mach in a quick Q&A:
Sabina travelled from Poland to the UK 15 years ago with the intention of undertaking a summer job in Essex, but ended up enjoying it so much that she hasn’t ever left!
Her story is of hard work and dedication, and being promoted up the ranks from Domestic to Care Home Manager is a recognition of her longstanding commitment to the residents and families at Edensor and her supportive and motivational nature to fellow staff.
How did your upbringing shape the person you are today?
My upbringing in Poland taught me the huge importance of family, treating others with respect and dignity, as well as compassion - values which I have held dear throughout my life and apply to my work each and every day at Edensor.
When did you join Edensor?
I joined Edensor in February 2010 (prior to Diagrama running the centre) as a Domestic. My sister already worked at Edensor at the time which helped me settle in.
I worked really hard in my role by listening and learning on the job and became a Care Assistant in 2011. This allowed me to improve my communication and language skills further and I got to work with residents and their families. I also completed Level 3 NVQ in health and social care in 2012. Then, I became a Senior Carer at the relatively young age of 22. At this point, I was managing staff and planning tasks for residents, which I absolutely loved doing. Diagrama Foundation took over the management of Edensor in 2016 and I took up a Coordinator position in 2018.
At the beginning of 2023, I was promoted to my current role of Care Home Manager.
What motivates you?
I am always motivated by how to make things better at Edensor and make it a great place for residents to enjoy life. It can be a challenging job, and I am driven by my own positive attitude towards my work after a challenging few years during the pandemic. I’ve always known that I was part of one big team that works so well together, and that makes me feel extremely proud. It’s all about making the residents at feel happy and comfortable – which makes my day. I love to build personal connections with residents and their families. I can often be found at Edensor even on my days off, providing extra support to the team and making sure the residents are happy.
What do you think are your strongest skills?
A real planner, I am always thinking ahead to what can be done and what more can be achieved at Edensor to benefit all the residents and staff.
What are your goals for the future of Edensor?
I am a huge advocate and fully on board with the Montessori approach which works to empower residents and enhance their quality of life. People in our care do as much for themselves as possible through a range of meaningful activities to remain independent for as long as possible and maximise their enjoyment of life based on things they enjoy. That is certainly how I see the future of the care centre and its development and we have lots of exciting plans over the coming months and years. We’d also love to build on our strong community links and continue to make Edensor somewhere the schools and groups as well as friends and family are always welcome.
Come and meet our team and our residents!
We’d love you to pay us a visit to see the fantastic care we can provide for your loved ones at Edensor. To book a visit to Edensor or to find out more about the services we can offer - call us today.
Job Title: Deputy Home Manager
The environment is so important for residents – this is their home and it has to be a calm, safe space. People with dementia need quiet sometimes. The Montessori philosophy is so important and the work to embed that is ongoing. The Montessori approach focuses on re-discovering and supporting the person behind dementia.
Activities with meaning and purpose are put back into people's lives, based exclusively on their needs and abilities.
“The care we deliver is really good here. We’re a charity so every penny goes back into making life better for the residents.”
“That’s why awards are so important because they show staff that their work is appreciated. When Ewa picked up her award she said that she felt before that no one had believed in her. She 100 per cent deserves it, she often works outside her hours and carers and domestics have such key roles here.
“In terms of improving life for our residents, I always talk about the Wish Tree initiative, whereby residents hang their handwritten wishes on a tree and we do our level best to make them come true.
“That’s how Dave the cat came to Edensor and he has made such a difference to the atmosphere here. We want to make the home more like their home environment. It all takes time – painting, decorating, getting outside, even buttering bread. The residents are valued, and we’re saying ‘We really need your help’ to them – these are Montessori principles and that’s what makes us different to other care homes. We’re getting there, it’s a five-year process and it’s all about improving life for staff and residents, it makes everyone feel better.”
End-of-life care is a topic the staff of Edensor deal with regularly and with the dignity of their residents at the forefront of every decision.
Advance care planning is the key to end-of-life care here at Edensor. Finding out what the wishes of the family are – staff getting that right is essential because if they get it wrong the family will never forgive us.
“We make sure everything’s in place when someone is approaching the end of life, medication and everything else that needs to be on hand. If we know what the person’s wishes are and we are giving the best possible quality of life, then we can’t do any more than that.
“We had a man here called Simon Keyes who had terminal cancer aged 34. He was a similar age to two of my sons. One day he threw his dinner out of the window because he didn’t want it – his cancer didn’t stop him. I told him I’d be forcing him to pick it up if he’d been well enough. He was no angel but look at what cards life had dealt him. He was so young and he couldn’t do his bucket list because he wasn’t well enough.
“Simon was unique. He’d come to my house and he just wanted to feel like part of a family. Obviously, it’s sad when people die, the residents are our extended family and you get very attached to them. People die and we do our best to get over it but you never really do.
“It’s two years since Simon died and his sister is just about to have a baby. He would have loved that. His family keep in touch because they remember the care he received here and the people who delivered that care.
“We went to the seafront the day before he died and he breathed in the sea air. He told me he would love to go on the beach to feel the sand and be taken to the water’s edge to put his feet in the sea. But he couldn’t do that by that stage and that was heartbreaking.
“That’s the moment we started thinking about beach wheelchairs. We bought our beach wheelchairs last year thanks to donations from charity, Colchester Catalyst and Pickering Electronics and they have made such a huge difference to the lives of our residents who use wheelchairs.
“That’s Simon’s legacy. We talk about him every day but the wheelchairs are a physical reminder of him.
“We are one big family at Edensor. We are so lucky to have such commitment and loyalty from the staff. We’ve had staff leave and come back because they miss working here and they realise how good we are at what we do.
“We quite often take on residents who can’t go anywhere else. We took in a homeless man and managed to reunite him with his family, which would never have happened without us – things like that make the job so worthwhile.
“Another thing that sets us apart is that we try to work with other care homes on things like picnics, days out and other activities. It’s not a competition, socialising with others is so important to our residents.
“We couldn’t do it without the team, who are just amazing.
For all residential enquiries or to book a tour of the home please call our Care Home Manager, Sabina Mach call or email and we will be in touch to discuss your needs.
