Gifford House Care Home

London Road, Bowers Gifford, Basildon SS13 2EY
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9.6 87 Reviews
  • Gifford House Care Home, Basildon
Gifford house is a luxury care home providing accommodation for frail older people along with specialist nursing, palliative and dementia care.

The home is able to care for one hundred and two clients in comfortable surroundings. Gifford House is situated on the outskirts of Basildon, set in extensive landscaped grounds.

Gifford House offers all the advantages of a purpose building with modern facilities. The bedrooms are attractively decorated and finished. All have en-suite facilities and in addition there are spacious supported bathrooms and shower rooms. They encourage residents to bring along any personal or favourite furnishings, ornaments or pictures and will assist in personalising rooms to individual taste.

The home has six lounges and four dining rooms. It also has a cinema room where residents can enjoy their favourite films, an activity room for residents and a private dining room for residents and families.

Gifford house is set up to ensure that everyone within it is viewed as an individual and is cared for in a way they prefer. The family orientated feel to the home gives a professional yet warm approach to care for any much-loved member of your family.

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Care Provided by Gifford House Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 102 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Susan Doyle (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (102)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Gifford House Care Home Reviews (87)

Total of 87, showing 1-20
9.6

Gifford House Care Home has a Review Score of 9.6 (9.613) out of 10, based on 24 reviews in the last 2 years. Over all time Gifford House Care Home has 87 reviews.

Overall Experience

  • 67
  • 14
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Date Published

87
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8
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63

Review from Denise N (Daughter of Resident) published on 13 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were friendly kind and efficient. He finally received top class care. He waa cared for around the clock wvery 2 hours ,24 hours. The family were so grateful.that our dad,hisband had the caee he got.

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Review from S M (Friend of Resident) published on 7 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For about three years I visited at least twice a week, two ladies I had responsibility for (acting on behalf of their next of kin). Both ladies were well cared for and both were loved dearly by the staff. The staff made sure all their physical needs were met with dignity. They were also invested to
know these two ladies offering them friendship and warmth at the end of these ladies' lives. The staff were extremely supportive and caring. The whole team work well together.

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Review from Tracey T (Daughter of Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum arrived at Gifford House on the 1st of May having been diagnosed with bone cancer along with Alzheimer's in hospital. She was given just 12 weeks to live. With the care and devotion of the staff at Gifford House my mum was there for 36 weeks and truly surprised us all. From the minute I arrived
with my mum from hospital to the minute I left after clearing her room the staff were wonderful. My mum had visitors from 11:30 am until her bedtime every single day of her stay. My dad visited every day and I was there 5 or 6 days a week. My aunts and family visited every day too. Whenever we arrived we were greeted with smiles and the staff weren't only kind to my mum but they were kind to all of us too. Mum didn't know she had cancer but they built her up over time and made her stronger and for some months she was very stable. The kindness, care and devotion shown to my mum by all the staff at Gifford House will never be forgotten and we are truly grateful to everyone who cared for my wonderful mum.

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Review from Angela P (Daughter of Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was delighted with the professional and welcoming attitude of the staff. They answered all questions promptly and seemed to be enjoying their work despite the obviously difficult environment. The home was very clean and looked well cared for, even the cleaning staff had a smile and 'hello' for residents.
My overall impression was of a well-run facility.

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Review from Claire S (Granddaughter of Resident) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very poor care, have repeatedly asked for my nan to have soft food, and help with eating, but this never happens. She had spilt her cornflakes from breakfast over herself, when I arrived to visit at 13.30, her bed was soaked with milk and she was covered in cornflakes. I've asked them to help her take
her medications, they get left on her table and we find them in her bed. Bedding is dirty, food in her bed and is left. Her legs are covered in bruises, she has a wound on her bottom caused by being pulled up the bed on a sheet, none of this was reported to NOK. Putting incontinence pads on her when she's not incontinent, all she needs is help to the toilet, pure laziness. Shocking care.

Reply from Susan Doyle, Home Director at Gifford House Care Home

Your Nan has been with us since January, and recent concerns were raised. We responded promptly, asking for a review of her care plan. We aim to support residents' independence. Her dietary needs have been addressed, and speech and language referrals made to assess safe food consistency. For now, her NOK agreed on soft food. She prefers to feed herself, which may result in spills. On two occasions, a nurse offered medication during meals, but her NOK suggested giving it after. We've asked for meetings with you and the NOK, and referrals are in place. Public platforms don't fully reflect her needs or the steps we've taken. Family expectations can differ from the resident's needs, especially with multiple NOKs. We have provided two responses since, and a meeting is still pending. Issues like skin condition and continence are discussed with her NOK, but information can be misunderstood. We want to meet to clarify actions taken and agreements with her NOK.


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Review from K T (Daughter of Resident) published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's care at Gifford House was excellent. Throughout her time there she made lovely relationships and settled well. She was cared for extremely well by all of the staff. The family also felt so well supported during the last few weeks of mum's life. Thank you for looking after her and us and for the
kindness shown at such a difficult time.

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Review from G M (Daughter of Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at Gifford House on Linford Ward for 14 months. She was so well cared for by all the wonderful people who work there. We will always be grateful to them.

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Review from Jillian C (Daughter of Resident) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We the daughters of a resident. Are very happy with Gifford House. There is plenty of parking. It is a lovely building and when you walk into the entrance and through the corridors it is very clean and smells fresh. The nursing and caring is second to none. All the staff are polite and friendly, nothing
is too much for them. The food looks and smells lovely. The rooms are big, airy and bright. Our mum has been a lot better and seems happier since being at Gifford House. We wish we had moved Mum to Gifford House sooner. We would recommend Gifford House to anyone looking for a care or nursing care home.

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Review from Kerry C (Daughter of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was moved into Gifford house in September 2023 and I had heard such horror stories bout care homes. But this is the best place ever for my dad, he has flourished and put on weight always clean-shaven and washed clothes. I would never move him, he is there now for the duration. The staff are so
helpful and kind and you can turn up any time of day and all the residents are happy and clean and if I have to go into care in the future this would be my home of choice.

Reply from Susan Doyle, Home Director at Gifford House Care Home

Thank you for taking the time for your lovely review. We will share your comments with the staff. We are honoured that you have entrusted us with the care of your Dad and it is our privilege to have him at Gifford House.


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Review from Linda A (Wife of Resident) published on 2 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, my husband had great care, he was always shaved, hair cut, clean and he was happy there, spoke about the different staff members with fondness. Sorry he had to move.

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Review from Maria Y (Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To everyone at Gifford House.
I would like to wish all the staff a very Merry Christmas and to take this opportunity to say a big thank you for all the excellent care and support I have been given. Especially many of the staff members, there are so many I could name, but the list is just too long.
I
had such a fear of coming to a care home, but that fear has very much been alleviated by all the staff. So again, thank you all.
Merry Christmas and a very Happy New year!

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Review from Joanne J (Daughter of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gifford House have given the best care. I cannot thank all the staff enough for looking after my dad. I would also like to thank the staff for all the support they have given my mum and family. I would highly recommend anyone who has to make a difficult decision as Gifford House is like a home from
home.

Reply from Susan Doyle, Home Director at Gifford House Care Home

Thank you for taking the time to leave a review, it really is appreciated and helps others when making such an important decision for their loved ones.
It has been an absolute privilege and pleasure to care for your dear father, Mum was here every day and also became part of the family here. You are always welcome and we hope Mum can visit and have a coffee with us.
We will share your lovely comments with all the staff.
Take care of yourselves, we hope to see you all again.


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Review from Linda E (Daughter of Resident) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was taken into Gifford House in September 2023. He was extremely frail and very much in need of nursing support. Gifford House provided exceptional care with a very friendly approach. They took time to get to know Dad as a person and to understand his needs.
The environment is clean and the decor
is in lovely condition. I would certainly recommend this nursing home and I am more than grateful to all nurses and carers. Only drawback is it's very costly.

Reply from Susan Doyle, Home Director at Gifford House Care Home

Thank you so much for your kind words and for taking the time to write a review.
It has been an absolute pleasure to have cared for your Dad.
I will pass on your kind words and thanks to all the staff and please know you are always welcome to pop in for a coffee.
Take care of yourselves.


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Review from Linda J (Daughter of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Gifford House were lovely to my dad in his last days.
They were helpful to all our family and helped Dad keep his dignity to the last.
They could not have done more for my dad or us.

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Review from Judy W (Daughter of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of our whole family please accept our heartfelt thanks for the care and dignity all the staff at Gifford House showed to our dear dad during the final two weeks of his life. He meant the world to us all and to see how well he was cared for made his passing a little easier to bear. We know
the staff there made his time there relaxing and comfortable, they made sure that he always had his beloved walking stick on his bed as a comfort. The whole family were made welcome even though we sometimes took over the room.

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Review from Les D (Son of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To all at Bowers Gifford Care Home, can i just say a huge big thanks for what you all did for our mum. The staff and sisters were all fantastic and, for the short time she was there, she was made very welcome and looked after. Again, thanks from the bottom of our hearts, son of passed resident.

Reply from Susan Doyle, Manager at Gifford House Care Home

Thank you so much for your kind words and for taking the time to write a review.
It has been an absolute pleasure to have cared for your mum and also having the opportunity to meet you all.
We are so pleased that your memories of her time at Gifford House will be happy ones.
I will pass on your kind words and thanks to all the staff and please know you are always welcome to pop in for a coffee.
Take care of yourselves.


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Review from Mavis G (Wife of Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are kind and caring, could not fault in any way. Highly recommend.

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Review from Maralyn M (Sister of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was admitted and was made very welcome. Her feet were done the next day, he hair was done the next day, and she had all her needs met and looked much better within the week. She has settled in really well, and all the staff are caring and proficient.

Reply from Manish Chotai, Director at Gifford House Care Home

Thank you for taking the time to write such a lovely review.
We are pleased that you have had a positive experience and your sister is looking well.
We are lucky that we have a beautiful hair salon, and the hairdressers also visit residents in their rooms to ensure that all residents have their hair cut and styled regularly.
The Chiropodist has, over the years, been looking after our resident's feet which makes them feel and look better.
We are pleased that your sister's experience has been positive and that you feel that she is looking better and settled at Gifford House.


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Review from Eve H (Daughter of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We love one particular member of staff!
She always makes us laugh and has time to spend a moment to chat.
Lovely lady - excellent care.

Reply from Susan Doyle, Manager at Gifford House Care Home

Thank you for your views and experience.
We are pleased that you feel that Gifford House has happy staff and you are satisfied with the care we provide.


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Review from Russel H (Son-in-law of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff we have met while my father-in-law has been in Gifford House have been very friendly, helpful and caring. In particular, would like to say what a lovely person one lady is; she always makes us all laugh and spend a moment or two with us - an excellent carer. Also, special thanks to another
member of staff who has been fantastic.

Reply from Susan Doyle, Manager at Gifford House Care Home

Thank you for taking the time to write such a lovely review.
We are pleased that you enjoy visiting your father-in-law.
We will share your positive comments with our staff, including you finding some of them to be amazing. They will appreciate them and use them as motivation.


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Current Review Score: 9.6 (9.613)

Overview of Review Score

The Review Score of 9.6 (9.613) out of 10 for Gifford House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.613 for Gifford House Care Home is calculated as follows: ( (226 Excellents x 5) + (28 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) + (14 Very Poors x 1) ) ÷ 279 Ratings = 4.613

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Gifford House Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 102 registered maximum number of service users is 20.4, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Gifford House Care Home

What types of Care is Gifford House Care Home registered for?

Older Person Care, Dementia, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Gifford House Care Home provide?

Palliative Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Gifford House Care Home have?

There are 102 Single Rooms.

What are the Facilities & Services at Gifford House Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Gifford House Care Home to the centre of Basildon?

2.5 mile(s) as the crow flies, distance by road may be significantly further.