Gifford House Care Home

London Road, Bowers Gifford, Basildon SS13 2EY
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9.6 87 Reviews
  • Gifford House Care Home, Basildon
Gifford house is a luxury care home providing accommodation for frail older people along with specialist nursing, palliative and dementia care.

The home is able to care for one hundred and two clients in comfortable surroundings. Gifford House is situated on the outskirts of Basildon, set in extensive landscaped grounds.

Gifford House offers all the advantages of a purpose building with modern facilities. The bedrooms are attractively decorated and finished. All have en-suite facilities and in addition there are spacious supported bathrooms and shower rooms. They encourage residents to bring along any personal or favourite furnishings, ornaments or pictures and will assist in personalising rooms to individual taste.

The home has six lounges and four dining rooms. It also has a cinema room where residents can enjoy their favourite films, an activity room for residents and a private dining room for residents and families.

Gifford house is set up to ensure that everyone within it is viewed as an individual and is cared for in a way they prefer. The family orientated feel to the home gives a professional yet warm approach to care for any much-loved member of your family.

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Care Provided by Gifford House Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 102 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Susan Doyle (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (102)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Gifford House Care Home Reviews (87)

Total of 87, showing 61-80
9.6

Gifford House Care Home has a Review Score of 9.6 (9.613) out of 10, based on 24 reviews in the last 2 years. Over all time Gifford House Care Home has 87 reviews.

Overall Experience

  • 67
  • 14
  • 2
  • 1
  • 3

Date Published

87
5
8
24
63

Review from Ian B (Son of Resident) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not ask for more from a nursing home. Looking after my Mum better than I ever could. Thank you.

Reply from Susan Doyle, Manager at Gifford House Care Home

Thank you for taking the time to review Gifford House.
All our staff are committed to providing the best possible care experience to all our residents.
We are honoured that you have entrusted us with the care of your mother.
We will share your comments with our staff. They will appreciate your positive comments and use them to further improve our service.


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Review from Christine C (Daughter of Resident) published on 9 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Gifford House enough, my dad arrived on 8th January 2019 and passed on 4th April 2019. In the time he was there the carers and nurses were brilliant, very professional and compassionate. I'm so glad my dad had his final months here, wouldn’t have wanted him anywhere else, they truly
are angels.
Would highly recommend anyone sending there loved ones here.

Reply from Susan Doyle, Manager at Gifford House Care Home

Thank you for taking the time to review Gifford House.
All our staff are committed to providing the best possible care experience to all our residents.
We will share your comments with our staff. They will appreciate your positive comments and use them to further improve our service.


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Review from Shirley S (Daughter of Resident) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All was very good. All staff friendly and helpful. Cannot fault anything. Mum was in tears when it was time to go. Please carry on with the good work. All our thanks.

Reply from Susan Doyle, Manager at Gifford House Care Home

Thank you for taking the time to review Gifford House Care Home.
We are happy that we were able to assist by having your Mum at Gifford House for a short time and delighted that she enjoyed her time at Gifford House.
We value your comments and we will continue doing our best.
Thank you once again.


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Review from Jayne M (Granddaughter of Resident) published on 22 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum was a resident of Gifford House during the month of January. On arrival, she was greeted by management welcoming her to the home. She was treated with respect all the time during her stay. Staff were always respectful and helpful to both my Mum and me when I visited. I am a nurse at a hospital
in London was very impressed with the facilities the home provided and was pleased that she had been placed at Gifford. My Mum was at Gifford for palliative care so when the time came and she was passing away, I was supported by the staff so well and your staff are a credit to the home. I also found the team very supportive to my bother at the time and after my Mum passing everything was done with dignity.

Reply from Susan Doyle, Manager at Gifford House Care Home

Thank you for taking the time to review Gifford House Care Home.
We are pleased that we were able to assist you and your family at such a difficult time.
We will use your comments to further improve our service.


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Review from Mary W (Daughter of Resident) published on 21 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Care is poor in all areas, would not recommend placing your loved one in this home. I wish I hadn’t.

Reply from Manish Chotai, Director at Gifford House Care Home

We are sorry you feel that we failed.
We will use your comments to learn from and improve our service.


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Review from Margot (Daughter of Resident) published on 27 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gifford House is an exceptional care home. It has been purpose-built and designed totally with the resident's needs in mind. The staff are dedicated and empathetic.
My mum is receiving end of life care and they are so mindful of the family's needs as well. I can’t believe that a home of such value
is available to my mum, who is of very limited financial resources. I hope the home and staff get recognition for their exemplary level of care and dedication.

Reply from Susan Doyle, Manager at Gifford House Care Home

Thank you for your review and comments.
We value your comments and we will continue to do our best.


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Review from M S (Resident) assisted by family/friend published on 17 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very helpful. Food is good. Accommodation and cleanliness is excellent.

Reply from Susan Doyle, Manager at Gifford House Care Home

Your opinions and comments are important and valued as we use them to further improve our service.


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Review from S C (Daughter of Resident) published on 7 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our experience of the care staff has been good but personally, I feel that they don't have enough staff on at the time to provide good care, meaning it's hard to find free staff to help change my dad or help sit him up, which impacts on his dignity. Food is also a slight issue - main meals 'ok-ish'
but desserts are never thought about or adequately provided. For us, value for money is poor. In respect of my dad, he is unable to use facilities or activities, so his care and support and being treated with dignity are our top priority and we just don't feel they have enough staff to provide my dad with the care he needs at this difficult time. I have spoken to the home about staff numbers (4 in the am/3 in the pm).

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Review from E S (Resident) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On recommendation, we viewed this home and felt it was up to the standard we had heard about. On admission, the home staff and residents made me feel welcome. The room allocated to me was very comfortable and neatly decorated. This met all my wishes. I feel adjusted and settled well into the home. Staff
are excellent in the care they give. Also very helpful. My only concern is that I feel there is a shortage of staff during the 12 hour night shift. I enjoy the activities on offer and try to take part - my initial outlook was dubious, but now I feel happy and settled here.

Reply from Susan Doyle, Manager at Gifford House Care Home

Thank you for your review and comments.
We value your comments and we will continue to do our best.


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Review from A H (Wife of Resident) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been treated with so much respect and care. The staff are all fantastic and understanding with patience.


the home is very clean and with recent refurbishment looks fantastic.


I highly recommend Gifford House.


Reply from Susan Doyle, Manager at Gifford House Care Home

Thank you for your review and comments.
We value your comments and we will continue to do our best.


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Review from Emma C (Granddaughter of Resident) published on 22 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Experience has been horrendous for all involved. I would not recommend this place at all. There has been a catalogue of errors from start to end.

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Review from Keith E (Husband of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whilst I am certain the residents receive physiotherapy sessions and group therapy, I have never witnessed it. Maybe I do not visit when this is on the timetable. There doesn't appear to be any motivation between staff members and the residents.

Reply from Manish Chotai, Director at Gifford House Care Home

Thank you for your comments.


Sorry you feel that the activities at Gifford House are poor.


Our activities team arrange varied activities for the Residents. The details of the activities are displayed around Gifford House. In addition, they also arrange specific activities for individual residents like the lunch they recently arranged for you and your wife to celebrate your 61st Wedding Anniversary.


Our activities team is always happy to include any other activities that residents may like or want and your input would be greatly appreciated.


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Review from D E (Daughter of Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, caring atmosphere.
Good facilities and amenities.
Excellent range of meals - if unwanted then other options were available.
Staff were efficient despite shortages at times.
Residents feel secure and well cared for.

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Review from P B (Wife of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff being mostly friendly and helpful. Home itself is always clean and tidy. Any concerns raised with management seemed to be dealt with. Food is varied and adequate and cook always prepared to do alternatives if required. Happy that my husband is well cared for.

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Review from Denis M (Friend of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We made a visit to an old friend. She was not able to have a conversation with us due to her illness. We signed in on arrival and were taken to ger room. The staff we met were really pleasant and helpful. We were pleasantly surprised as to how it was such a lovely, clean and warming place. Whilst there
was a young lady entertaining the residents that seemed to go down well. Overall it had a very pleasant atmosphere.

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Review from A D (Wife of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident at Gifford House nursing home for almost 18 months. I find the home to be really good for my husband's illnesses. The home is well cared for and modern in decor. I find the staff very helpful and ready to help in any way they can.

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Review from A D (Daughter of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Lindford Ward does not always have enough staff. Agency staff are used that do not know the residents. Not enough staff in dining room or lounge to assist with eating and drinking.

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Review from Stephen N (Son of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is very welcoming to visitors both in its appearance and in the way staff are approachable. Every effort is made to interest residents and stimulate them through seasonal decorations and special occasions. Staff throughout the home seem to know the residents. Visitors are welcome at any time
and in any part of the home. It is pleasing that there is no 'smell' which can be evident in other homes.

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Review from Sue C (Daughter of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All members of staff are attentive, caring and kind.
If there is a negative, it would be that staffing levels at the weekend are sometimes lower than during weekdays.

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Review from Desmond B (Son of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Gifford House ten months ago from hospital, she was very weak and poorly. She needed nursing care and we feared the worst. The nurses, care assistants, catering staff and cleaning staff all done a great job and cleaning staff all done a great job and thanks to them my mum got to see her
90th birthday in May 2017. She continues to have a quality of life we never thought she would have.

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Current Review Score: 9.6 (9.613)

Overview of Review Score

The Review Score of 9.6 (9.613) out of 10 for Gifford House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.613 for Gifford House Care Home is calculated as follows: ( (226 Excellents x 5) + (28 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) + (14 Very Poors x 1) ) ÷ 279 Ratings = 4.613

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Gifford House Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 102 registered maximum number of service users is 20.4, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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