Gifford House Care Home

London Road, Bowers Gifford, Basildon SS13 2EY
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9.6 87 Reviews
  • Gifford House Care Home, Basildon
Gifford house is a luxury care home providing accommodation for frail older people along with specialist nursing, palliative and dementia care.

The home is able to care for one hundred and two clients in comfortable surroundings. Gifford House is situated on the outskirts of Basildon, set in extensive landscaped grounds.

Gifford House offers all the advantages of a purpose building with modern facilities. The bedrooms are attractively decorated and finished. All have en-suite facilities and in addition there are spacious supported bathrooms and shower rooms. They encourage residents to bring along any personal or favourite furnishings, ornaments or pictures and will assist in personalising rooms to individual taste.

The home has six lounges and four dining rooms. It also has a cinema room where residents can enjoy their favourite films, an activity room for residents and a private dining room for residents and families.

Gifford house is set up to ensure that everyone within it is viewed as an individual and is cared for in a way they prefer. The family orientated feel to the home gives a professional yet warm approach to care for any much-loved member of your family.

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Care Provided by Gifford House Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 102 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Susan Doyle (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (102)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Gifford House Care Home Reviews (87)

Total of 87, showing 81-87
9.6

Gifford House Care Home has a Review Score of 9.6 (9.613) out of 10, based on 24 reviews in the last 2 years. Over all time Gifford House Care Home has 87 reviews.

Overall Experience

  • 67
  • 14
  • 2
  • 1
  • 3

Date Published

87
5
8
24
63

Review from Carol C (Daughter of Resident) published on 20 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was at the home for two and a half years after she became unable to properly take care of her medications and other things, with no relatives living near enough to be able to help out.
At first, Mum did not want to leave her house but she liked the airy, light look of this home and it smelled
good so she moved in. It was less than a week later that my mother, looking and acting much happier and healthier, started telling people "moving here was the best decision I ever made"! She really enjoyed her whole time there and joined in with anything that was offered - "keep fit", card making projects, church services and visits from "Elvis", local choirs and bell ringers.
But the main thing for me was the care and attention - Somebody looked into the room every hour and people were constantly in and out to bring refreshments or one of the excellent nurses checking up on her. Somebody would go with her to hospital visits and they really took great care of her.

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Review from Laurence K (Son of Resident) published on 22 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother lived at Gifford House for nearly 5 years until her recent death. Mum was well cared for with the staff being attentive and friendly. The facilities are modern and well maintained and Mum enjoyed the food, which she felt to be a good standard. There was also a good variety of entertainment
and things to keep her interested. Overall we had no concerns at all during Mum's time at Gifford House and we were impressed by the staff, especially those who had worked there for some time and got on really well with Mum.

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Review from Colin S (Son-in-law of Resident) published on 4 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent from start to finish and accepted my mother in law with very short notice. All staff are friendly and professional and seem to care for the residents in a genuine way.

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Review from Marilyn R (Daughter of Resident) published on 9 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is a resident receiving palliative care.


At this awful time in our lives the staff have proved to be supportive, caring, kind and considerate to both my Mum and us as a family.


Last Sunday was particularly poignant - we were all dreading our last Mothers Day with our lovely Mum and decided

to spend the day with her and asked to join her for lunch. When we arrived we were overjoyed to see her room had been re-arranged to accommodate 4 of us - alongside Mum. The table was set and decorated with flowers, we had a wonderful time, just as we would have done at home, sharing lovely food, laughs and memories together. The staff couldn't do enough to make our day special and we will always treasure the memory.


Thank you - we are truly grateful to you all, from the Domestics (who do a wonderful job) to the Management and everyone in between. xx


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Review from Sharon J (Friend of Resident) published on 18 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely caring home, all staff are kind and the residents are all very happy, plenty of quiet spaces to go and sit when visiting. Only one area of concern is the food not being consistent, sometimes not edible.

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Review from Richard S (Resident) published on 27 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by AMS Care Ltd first came to the notice of my wife and I in late February this year, she was discharged from hospital. Her mental circumstances are such that she requires nursing care. Arrangements for transport on the day of discharge unfortunately did not go according to plan,
but she was warmly welcomed on her arrival. The commitment to the delivery of an excellent standard of service has continued throughout the duration of her stay. Indeed she and I have nothing but high praise for the scheme. The accommodation is good, staff knowledge, support and sensitivity is excellent. Meals very good, special effort to stimulate residents, creative and well supported.

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Review from MS (Daughter of Resident) published on 20 July 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative spent the last 16 months of his life in the care of the wonderful staff on Betts unit it's not home but it's the next best thing he was made to feel welcome and valued treated with respect kindness and love as were the family there comes a time when you cannot look after loved ones at home
and they have a better quality of life with professional care and family support and Gifford House have got it right.

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Current Review Score: 9.6 (9.613)

Overview of Review Score

The Review Score of 9.6 (9.613) out of 10 for Gifford House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.613 for Gifford House Care Home is calculated as follows: ( (226 Excellents x 5) + (28 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) + (14 Very Poors x 1) ) ÷ 279 Ratings = 4.613

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Gifford House Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 102 registered maximum number of service users is 20.4, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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