Godden Lodge Care Home

57 Hart Road, Thundersley, Benfleet SS7 3GL
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9.5 111 Reviews
  • Godden Lodge Care Home, Benfleet
Godden Lodge Care Home, idyllically situated close to the coast in Thundersley, Benfleet, provides high quality residential, nursing and dementia care.

Emphasising person-centred care, the dedicated and professional care team at Godden Lodge spend time getting to know residents. Not only does this allow them to offer the care and support they need, now and in the future, it also ensures they are able to design a lifestyle that all residents can get fulfilment from. Whether it be the varied activities programme, planning visits with family and friends, or taking trips out in the local community, the team promote a positive quality of life for every resident.

Godden Lodge has been designed to offer homely living for residents. Every corner of the home from the cosy living rooms and welcoming dining rooms to the stunning landscaped garden and patio has been carefully planned to ensure there is always a space to relax, socialise or spend time with friends and family.

If you'd like to learn more about Godden Lodge and take a look around the home, please contact the friendly team. They'd be happy to show you around and answer any questions you have.

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Care Provided by Godden Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 133 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lewis Chester (Care Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (133)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room

Godden Lodge Care Home Reviews (111)

Total of 111, showing 1-20
9.5

Godden Lodge Care Home has a Review Score of 9.5 (9.510) out of 10, based on 29 reviews in the last 2 years. Over all time Godden Lodge Care Home has 111 reviews.

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Review from S B (Daughter of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Godden Lodge Care Home for just over a year, she has advanced dementia so can be very challenging but the staff are amazing. Her personal care is so good even with Mum's constant complaining, It doesn't matter what time of day you go the home is always spotless, the staff sit and
do various activities, it has surpassed my expectations and I can't thank all of the staff highly enough.

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Review from Andrea H (Daughter of Resident) published on 18 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my mum was settled into Godden Lodge, myself and the family felt that Mum would be safe and happy there, which was a huge relief. All the staff were caring and kind and Mum told us frequently how happy she was and that the staff really cared for her. We always felt very welcome to visit
anytime and Mum loved it when we brought our dog to visit her too! Anytime we had any worries or concerns the staff always were happy to discuss things and take any necessary action. I often thought if I ever needed 24-hour care I could be so happy there, as Mum was until she peacefully passed away.

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Review from A S (Son of Resident) published on 14 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was my mum's birthday and the staff gave my mum a cake with candles on it, sang happy birthday and took some pictures. One of the pictures is on the notice board, that was brilliant. I didn't ask them to do it, so that made it even more special, not only for Mum but for me as well. A massive thank
you to all the staff. Mum has favourites but they change each time I see her, so to me, that shows how brilliant each one is with my mum. Thank you.

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Review from R P (Daughter of Resident) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum came into this home for end-of-life care. All the staff were very kind, respectful and caring to our Mum and our family in the last few weeks of her life. Can't praise or thank them enough.

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Review from G N (Daughter of Resident) published on 15 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a very stressful time getting both my parents into a care home, we found Godden Lodge staff amazing.
Nothing was too much trouble and they worked so hard to ensure that the family as a whole was welcomed and looked after.
I can't recommend them highly enough.

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Review from J G (Daughter-in-law of Resident) published on 15 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following my Father being admitted into Godden Lodge, we were very pleased with both the quality of the home and the amazing staff.
This was then followed by my Mum being admitted due to palliative care. The staff worked hard to get them on the same ward, which is incredible having been married for
73 years and never separated, what more can I say.

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Review from L G (Son of Resident) published on 15 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having both parents admitted to Godden Lodge within 2 weeks of each other, it was a great relief when they were allowed to be placed in the same ward.
This was very helpful to my Mum as she is palliative, and to my Dad who has dementia. A perfect set up. Fantastic caring staff.

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Review from A M (Son-in-law of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The lodge is always clean and tidy with the staff providing a friendly welcome on arrival. The staff are helpful and always willing to help whenever we visit and also know when to leave us for some 'family time'. Everyone seems to know our father-in-law throughout all the staff and always makes sure
he is provided with good care.

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Review from N M (Daughter of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This home is a caring environment. Recently changed management has turned this place around. Staff care for the residents and there is good interaction, food is good and constant supply of tea, snacks, etc. Staff always provide a warm welcome and any issues are dealt with immediately. I would recommend
this home.

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Review from Nigel O (Brother-in-law of Resident) published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very happy with the carers caring for our brother-in-law

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Review from Denise O (Sister-in-law of Resident) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very happy with the carers caring for our brother-in-law.

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Review from Joanne B (Daughter of Resident) published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so reassured that Dad is being looked after at Godden Lodge. Dad is very well cared for and treated like family. Dad is always kept clean and they look after his specialised needs so well. We can now rest and feel calm that Dad is in a good home. I cannot praise the staff enough on how they make
Godden Lodge feel like a home from home. It is always clean and the food is lovely here.

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Review from James B (Son-in-law of Resident) published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law is safe here and treated with dignity and respect. The family are encouraged to make themselves at home too and are always offered a drink. We are happy he is here.

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Review from Debra L (Daughter of Resident) published on 18 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Extremely dissatisfied, have moved my relative to another care home. Many concerns, including care staff, management, care records, over-reliance on agency staff and lack of staff, particularly one nurse only in the unit and that often being ad hoc agency nurse.

Reply from Clare Sheehan, Careline Advisor at Godden Lodge Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are sorry your relative's experience was not what it should have been. We are aware enquiries into your feedback have already been undertaken by the local authority, however, should you have any further concerns, we would be happy to support you in line with our complaints policy and procedure. Should you wish to raise any concerns formally, please do not hesitate to contact the care home directly or liaise with our support office via Careline@hc-one.co.uk


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Review from J C (Son of Resident) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother has only been here a short while and has been treated with dignity and compassion. The staff all seem to be caring and conserved.

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Review from Helena D (Cousin of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Godden Lodge staff and management, they are utterly exceptional, loving, caring, loyal and professional.
Well done to the manager and team; you are amazing!

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Review from Dominique H (Daughter of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is always happy and well looked after.
The staff could not do enough for my dad.

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Review from Denise C (Wife of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has now been in Victoria House for 1 year; I can say as a family we could not be happier with the care and attention he receives from all the staff. They are all so kind.

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Review from L F (Daughter of Resident) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother resided at Godden Lodge for 18 months. Firstly, I do want to praise the carers on Boyce Unit who cared for my mother well during her residency and were very kind after she passed away, hence the 3 stars. However, the last few days of her life were not to the same standard of care. I spent
a great deal of time tracking down nurses and talking to management, who showed no empathy, when I should have been with my mother holding her hand. There were issues with the administration of the prescribed anticipatory medicines, irregular mouth care and a general lack of communication with us regarding my mother’s condition leading up to her passing. This made a very difficult and sad time even harder. I have provided feedback and hope this will help the home make improvements going forward.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Godden Lodge Care Home

Please accept our condolences on the passing of your Mother, we are deeply sorry we did not meet your expectations towards the end. Thank you for taking the time to review your experience; feedback helps us to improve our service where required. Having carefully reviewed your comments, we have shared some important learning at home level and across the organisation. We have also arranged additional training with our local authority partners and support for our home colleagues. We are confident improvements have been made and these are being closely monitored. Staffing levels have also been improved upon and we will continue to strive to ensure our residents receive the very best, kind care. If you so wish, you are welcome to contact us at the home so we can share with you some of the changes implemented.


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Review from R G (Son of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was resident at Godden Lodge for the last 2 years of his life, at which point he needed 24-hour nursing care. Without exception, the staff were excellent, kind and considerate. As a family, we feel the CQC judgement was totally unwarranted. Godden Lodge deserves to be rated outstanding!

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Current Review Score: 9.5 (9.510)

Overview of Review Score

The Review Score of 9.5 (9.510) out of 10 for Godden Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.533 for Godden Lodge Care Home is calculated as follows: ( (239 Excellents x 5) + (66 Goods x 4) + (17 Satisfactorys x 3) + (6 Poors x 2) + (10 Very Poors x 1) ) ÷ 338 Ratings = 4.533

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.977 Points relating to the number of positive Reviews for Godden Lodge Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 133 registered maximum number of service users is 26.6. 26 Positive Reviews ÷ 26.6 = 0.977

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Frequently Asked Questions about Godden Lodge Care Home

What types of Care is Godden Lodge Care Home registered for?

Older Person Care, Dementia, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Godden Lodge Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Godden Lodge Care Home have?

There are 133 Single Rooms.

What are the Facilities & Services at Godden Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Godden Lodge Care Home to the centre of Benfleet?

1.0 mile(s) as the crow flies, distance by road may be significantly further.