Review from L F (Daughter of Resident) published on 9 February 2024
Submitted via Website • Report

Overall Experience

My mother resided at Godden Lodge for 18 months. Firstly, I do want to praise the carers on Boyce Unit who cared for my mother well during her residency and were very kind after she passed away, hence the 3 stars. However, the last few days of her life were not to the same standard of care. I spent

a great deal of time tracking down nurses and talking to management, who showed no empathy, when I should have been with my mother holding her hand. There were issues with the administration of the prescribed anticipatory medicines, irregular mouth care and a general lack of communication with us regarding my mother’s condition leading up to her passing. This made a very difficult and sad time even harder. I have provided feedback and hope this will help the home make improvements going forward.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Godden Lodge Care Home

Please accept our condolences on the passing of your Mother, we are deeply sorry we did not meet your expectations towards the end. Thank you for taking the time to review your experience; feedback helps us to improve our service where required. Having carefully reviewed your comments, we have shared some important learning at home level and across the organisation. We have also arranged additional training with our local authority partners and support for our home colleagues. We are confident improvements have been made and these are being closely monitored. Staffing levels have also been improved upon and we will continue to strive to ensure our residents receive the very best, kind care. If you so wish, you are welcome to contact us at the home so we can share with you some of the changes implemented.

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Review from R G (Son of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience

Dad was resident at Godden Lodge for the last 2 years of his life, at which point he needed 24-hour nursing care. Without exception, the staff were excellent, kind and considerate. As a family, we feel the CQC judgement was totally unwarranted. Godden Lodge deserves to be rated outstanding!

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Review from Christine V (Sister of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience

My brother came to the home and all the staff we had contact with were very helpful and caring. As we live a long way from the home, I made several phone calls and was always given the information needed by really helpful staff, they also rang me if there were any problems. When we visited he was always

clean, dressed and had a drink available. I would like to say thank you to all the staff.

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Review from Ann O (Wife of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience

My husband lives here. I'm very pleased with his care and the staff and he is also very happy here.

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Review from Tracey H (Daughter of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience

Very welcoming and caring. Dad is settled and loves all the staff. He enjoys the activities and likes to be made a fuss of, which the staff do brilliantly. His room is always clean and tidy and Dad is well groomed.
Godden Lodge is a lovely place and they all do a wonderful job in keeping Dad happy.

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Review from J H (Son-in-law of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience

The staff here are amazing. They genuinely care and always are kind, empathetic and caring. The residents are lucky to have them. The events/activities are also amazing and really brighten up the day.
It's always clean and tidy and residents are as well, maintaining their dignity.

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Review from Margaret H (Partner of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience

All the staff are friendly and helpful, always ready to answer any questions that I have. The home has a happy welcome feel to it. The rooms are tidy and clean.

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Review from M M (Granddaughter of Resident) published on 22 September 2023
Submitted via Website • Report

Overall Experience

My Grandad was admitted to Godden Lodge for palliative care following a long hospital stay. He was incredibly hesitant to go to a care home environment having been very independent his whole life but within days he felt right at home and was friendly with all the staff.
I can’t thank the staff on

the Cephas unit enough for the kind and compassionate support they gave to my Grandad and our family in a difficult time. For his last few weeks, my Grandad finally had his smile and personality back.

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Review from D S (Son-in-law of Resident) published on 22 September 2023
Submitted via Website • Report

Overall Experience

Cephas unit cared for my father-in-law. The staff were friendly and caring and really got to know him well. We were always greeted by staff who were always smiling and there were plenty of them each day. Communication was excellent to my wife who visited every day and I have nothing but praise for the

care they gave. It was just a shame my father-in-law's time there wasn't longer.

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Review from T N (Daughter of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience

My dad was moved to Godden Lodge for palliative care. He was so happy to be supported in lovely surroundings by wonderful and cheerful staff. There is so much care and compassion and the team supported my dad, myself and my family through a very difficult time. My dad passed away pain-free and with

dignity. I will never be able to say thank you enough to the amazing team for all they did and for the happiness they brought to Dad's life.

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Review from R M (Husband of Resident) published on 5 April 2023
Submitted via Postal Card • Report

Overall Experience

The staff were very good and helpful. I had lots of tea every day. I had no complaints about the care for my wife, she was well looked after and we will be sorry to leave.

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Review from Stanley E (Husband of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience

I have nothing but admiration for the home and staff of Godden Lodge Care Home. I and my two sons are very happy with the care that my wife is getting. The home is very clean and the staff are very helpful and caring.

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Review from Sharon L (Daughter of Resident) published on 15 February 2023
Submitted via Website • Report

Overall Experience

Our mother moved into Godden Lodge three weeks ago. Since being there our mother has received exceptional care and nothing has been too much. Unfortunately, our mother needs palliative care and the management and staff have been supportive to us, ensuring we had all the right information to help us

make the hard choices we have had to face. They have given us time to decide as a family what is in mum's best interest and then enabled us to gain the support and advice we needed through other healthcare professionals such as GPs and palliative care nurses. Any equipment that our mother has needed has been provided and staff have been attentive and responsive to our mother and ensured she received the dignity, respect and care she required. They have ensured a care plan has been completed which reflects the things that would be important to our mum and enabled our dad to stay with her as long as he needs each day and he leaves with the confidence that she is safe and receiving the care she requires. Thank you.

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Review from Gerald D (Son of Resident) published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience

Excellent care.
Very attentive staff.
Cannot fault anything.

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Review from Jackie C (Daughter of Resident) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience

My father has been a resident at Godden Lodge for nearly four years but this review is for the day of the 24th of January. My dad was on end-of-life care and I received a call to say I should come and spend time with him, I was greeted by a staff member who took me to Dad's room. She checked I was OK

but gave me space to be with my dad alone. I stayed all day, into the evening and cannot thank the staff enough, they made a difficult day easier for me. Checking on Dad and I when needed but respecting our space. They are angels. Dad passed away on the 25th of January.

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Review from L T (Friend of Resident) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience

This was my first visit and I was so impressed. Everywhere was so pleasant and my friend was treated so well.

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Review from Caroline S (Daughter of Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience

My father came to Godden Lodge after a short stay in the hospital and a short stay in another care home. I am thankful we found Godden Lodge as it is like finding a home from home. After our first dealings with the care system, I can now relax knowing that my father is getting the care he now requires

on a daily basis.

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Review from Barbara W (Resident) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience

Excellent. Only wish there were more activities.

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Review from Liz P (Wife of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience

The unit where my husband is a resident was locked down over Christmas due to Covid. The residents were unable to celebrate Christmas day so the unit manager organised a Christmas Day for the residents in January.
The decorations and tree were up, a lovely Christmas dinner was provided and the presents

under the tree were unwrapped.
All the staff made sure that every resident had a lovely day, creating a great atmosphere and family were invited to join in the day as well.
I can only praise all the staff for all their efforts from the cleanliness of the unit and rooms to the quality of the meals provided and the care and attention given to the residents.
Thank you.

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Review from M A (Resident) assisted by family/friend published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience

Very kind and caring staff. The lady in charge is always willing to put herself out for you. Nothing is too much trouble. Aways concerned that you are happy and prepared to cheer you up if you are down.

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