Godden Lodge Care Home

57 Hart Road, Thundersley, Benfleet SS7 3GL
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9.5 111 Reviews
  • Godden Lodge Care Home, Benfleet
Godden Lodge Care Home, idyllically situated close to the coast in Thundersley, Benfleet, provides high quality residential, nursing and dementia care.

Emphasising person-centred care, the dedicated and professional care team at Godden Lodge spend time getting to know residents. Not only does this allow them to offer the care and support they need, now and in the future, it also ensures they are able to design a lifestyle that all residents can get fulfilment from. Whether it be the varied activities programme, planning visits with family and friends, or taking trips out in the local community, the team promote a positive quality of life for every resident.

Godden Lodge has been designed to offer homely living for residents. Every corner of the home from the cosy living rooms and welcoming dining rooms to the stunning landscaped garden and patio has been carefully planned to ensure there is always a space to relax, socialise or spend time with friends and family.

If you'd like to learn more about Godden Lodge and take a look around the home, please contact the friendly team. They'd be happy to show you around and answer any questions you have.

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Care Provided by Godden Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 133 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lewis Chester (Care Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (133)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room

Godden Lodge Care Home Reviews (111)

Total of 111, showing 41-60
9.5

Godden Lodge Care Home has a Review Score of 9.5 (9.510) out of 10, based on 29 reviews in the last 2 years. Over all time Godden Lodge Care Home has 111 reviews.

Overall Experience

  • 66
  • 41
  • 3
  • 0
  • 1

Date Published

111
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82

Review from S D (Friend of Resident) published on 18 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful, welcoming setting with attractive gardens. I like the fact that everything is on the ground floor and it was fantastic that we were able to sit in the garden with our auntie and remember some of the wonderful times we had together. The staff were exceptional in their care, obvious love for
our friend.

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Review from Margaret O (Wife of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our first time in was very welcoming and friendly. Nothing is too much trouble. The staff are outstanding, so pleasant and polite. My husband feels so much better. He can be very trying, but they have gone out of their way to make him feel comfortable. Definitely would recommend.

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Review from J M (Stepdaughter of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very nice.

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Review from Julie C (Daughter of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has settled in really well, very happy with his care from staff and his 1-2-1. I am kept informed of any problems. Dad enjoys the home-cooked food and snacks provided. As his family, I'm always given a friendly welcome on arrival and whilst here.

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Review from S M (Son of Resident) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Godden Lodge for a few months now and has settled in wonderfully. The staff are very approachable, and always on hand to assist with any concerns or queries. Mum is well cared for and very much enjoys the Godden Lodge environment.

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Review from Jill F (Daughter of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that the staff have shown my mum has been amazing. They are always kind, compassionate and respectful to Mum and her needs. They keep me informed regularly of all Mum's highs and lows and I am always made to feel that I can contact them at any time with any questions. Nothing is too much trouble
for the team.

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Review from G W (Son of Resident) published on 6 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been here for four days, already noticing a change for the better - eating better and seems more active. The staff are very friendly and attentive.

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Review from L L (Daughter of Resident) published on 23 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the care and support for our mum. Encouraging our mum to mobilise. Mum settled very well and is happy being here. The staff are always on hand for help.

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Review from Stephen W (Son of Resident) published on 3 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been very well looked after since his arrival at Godden Lodge. He can be difficult but all the staff display patience and a caring attitude. The interaction I have seen between them and my dad is really positive and it is lovely to see him smile with them. He even told me he liked the home today,
which is something he doesn't say in his own home.

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Review from T D (Daughter of Resident) published on 3 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kind, caring and hard-working carers and staff, always been helpful when we have had problems or questions that needed to be resolved.

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Review from David W (Son of Resident) published on 23 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Some excellent care is provided by individual members of staff but on a corporate level I have the impression that HC-one does not provide adequate support and evidence of a functioning organisational structure is scant.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Godden Lodge Care Home

Thank you for your positive feedback about the care we provide at Godden Lodge. We take all feedback very seriously and do, as in this case, endeavour to improve the service we offer as a future result. We are sorry that we have not met all your expectations on this occasion and accept that we did not meet the high standards that we expect to achieve. Please accept our apologies. We take on-board your constructive comments and we shall address them with our colleagues.


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Review from John T (Son-in-law of Resident) published on 3 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy for my mother-in-law to be left in your care, knowing she will be looked after properly.

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Review from J W (Son of Resident) published on 20 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints, staff and home are first-class. Very friendly and welcoming, clean and the care is really good. I would not want my mum anywhere else.

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Review from Lesley S (Niece of Resident) published on 1 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful well organised event. Thoroughly enjoyed by family, residents, and staff, completed by the sun coming out. Day complete watching the staff dance at Godden Lodge. Shout out to the staff.

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Review from Maxine W (Daughter of Resident) published on 10 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has had a very difficult year due to the loss of her son very suddenly. The staff in Victoria House have been very understanding and done their best to help my mum with the stress and anxiety of losing her son. They have sat with her all night as she's been having hallucinations. I can not
praise them enough.

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Review from Eileen W (Daughter of Resident) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in the home for 3 years now and is happy with the care she is receiving as we are too. The staff are very friendly and attentive to mum's needs. Access to wi-fi has been a real lifeline for her so she is able to keep in constant communication with her family using a tablet.

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Review from Stephen M (Son of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is extremely happy here which is the prime concern. I have always found the staff to be kind, caring and professional. The precautions in place during this pandemic are first class and I can relax knowing he is being cared for as he should be.

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Review from Cherie S (Granddaughter of Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, polite and competent staff. Caring towards my family relation so that her needs are met emotionally during this difficult time, both as a respect of Covid and the loss of a close family member, which helps the family feel reassured. In terms of systems in place - professional so that it reduces
transmissions.

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Review from S D (Daughter of Resident) published on 6 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with all of Mum's care.

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Review from Liz F (Daughter of Resident) published on 5 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Godden Lodge for 2 1/2 years and seems to be quite happy there. She likes to be in the main lounge for most of the day, returning to her room for tea. Mum's hearing is very bad which prevents her from joining in to a certain extent. She has enjoyed some craft activities in her
own way. Obviously, we haven't had much physical contact but staff are very willing to keep in contact with the family if needed.

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Current Review Score: 9.5 (9.510)

Overview of Review Score

The Review Score of 9.5 (9.510) out of 10 for Godden Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.533 for Godden Lodge Care Home is calculated as follows: ( (239 Excellents x 5) + (66 Goods x 4) + (17 Satisfactorys x 3) + (6 Poors x 2) + (10 Very Poors x 1) ) ÷ 338 Ratings = 4.533

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.977 Points relating to the number of positive Reviews for Godden Lodge Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 133 registered maximum number of service users is 26.6. 26 Positive Reviews ÷ 26.6 = 0.977

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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