Godden Lodge Care Home

57 Hart Road, Thundersley, Benfleet SS7 3GL
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9.5 111 Reviews
  • Godden Lodge Care Home, Benfleet
Godden Lodge Care Home, idyllically situated close to the coast in Thundersley, Benfleet, provides high quality residential, nursing and dementia care.

Emphasising person-centred care, the dedicated and professional care team at Godden Lodge spend time getting to know residents. Not only does this allow them to offer the care and support they need, now and in the future, it also ensures they are able to design a lifestyle that all residents can get fulfilment from. Whether it be the varied activities programme, planning visits with family and friends, or taking trips out in the local community, the team promote a positive quality of life for every resident.

Godden Lodge has been designed to offer homely living for residents. Every corner of the home from the cosy living rooms and welcoming dining rooms to the stunning landscaped garden and patio has been carefully planned to ensure there is always a space to relax, socialise or spend time with friends and family.

If you'd like to learn more about Godden Lodge and take a look around the home, please contact the friendly team. They'd be happy to show you around and answer any questions you have.

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Care Provided by Godden Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 133 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lewis Chester (Care Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (133)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room

Godden Lodge Care Home Reviews (111)

Total of 111, showing 61-80
9.5

Godden Lodge Care Home has a Review Score of 9.5 (9.510) out of 10, based on 29 reviews in the last 2 years. Over all time Godden Lodge Care Home has 111 reviews.

Overall Experience

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Date Published

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Review from M G (Son of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my dear mum has been in Boyce House and now moved to Copins House I have seen a very steady improvement in her mental ability and awareness. When she first came to Godden Lodge I did not think she had got long to live but due to Godden Lodge's excellent care and ability, I am now glad to say I
think she has a very reasonable chance of surviving a little longer. This is thanks to the excellent care and staff on the nursing side and general care staff. Many thanks to Godden Lodge staff.

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Review from K M (Daughter of Resident) published on 3 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot find any fault with the care given to Mum by the wonderful team. They see to her every need, going beyond with painting her nails, etc. During the very difficult lockdown, they have kept us informed of her health at every step, and every request is dealt with and never too much trouble, particularly
answering her Ipad for facetime by her vast family! They are all so caring but remain professional. I cannot praise highly enough.

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Review from S D (Daughter of Resident) published on 23 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff have been kind, helpful and supportive over the last eight months. Any concerns regarding my father's care have been listened to and acted on accordingly. However, given that the home was chosen based on my father's needs, I do feel that his rehabilitation has been slower than expected.
This is not a criticism of the staff! I feel it has more to do with a lack of facilities for severe stroke patients. My father is unable to leave his bed as a result.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Godden Lodge Care Home

Thank you very much for taking the time to write to us and compliment us on our home and the staff. We note your comments regarding your fathers rehabilitation and welcome the opportunity to explore this further with you. Please do contact the home and arrange a meeting with the management team. Many thanks and we look forward to hearing from you. Thanks, Diane Kerwin, Hospital Liaison Team Administrator.


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Review from Tracy T (Daughter of Resident) published on 3 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can’t say enough to these girls that look after Mum, we’ve had a few scares with her just lately and I honestly do not know how I would have coped without their help and their loving care for Mum and kind words they say to make me feel calmer.
I really could not have chosen a better place for her.
Thank
you all so much for what you continue to do for Mum and our family.

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Review from B H (Daughter of Resident) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Murrel House of a very good standard. My mum has been here for 3 years 3 months. She has been well looked after, the staff are very caring towards my mum who is bedridden now.

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Review from B R (Brother of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very helpful and supportive and take every opportunity to assist and care for my brother.

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Review from P C (Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have no complaints, in regarding my care at Godden Lodge Care Home.
Everything is at least very satisfactory.

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Review from P T (Daughter of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been looked after well since coming to Godden Lodge. Her health and well being has been looked after extremely well, and she has become more outgoing and content in her physio sessions and rehabilitation. She's eaten more and putting on weight which enables her the strength to recover her mobility.
The lovely ladies who look after mum are really happy to help mum in any way she needs with a good sense of humour.

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Review from D V (Granddaughter of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are amazing they are so caring and personable, they really do look after my grandmother. They take the time to get to know me as well when they are so extremely busy. I couldn't ask for a better home for my grandmother to be in.

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Review from J W (Son of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum seems happy enough apart from the dinners. She likes the staff and has made some friends with other residents.

Reply from Clare Sheehan, Careline Advisor at Godden Lodge Care Home

Thank you very much for your feedback. We are very pleased to hear your Mother is happy at Godden Lodge. However we will ensure our Chefs work closely with your Mother so we get the best outcome for her, please do not hesitate to contact the Home Manager if you have any further comments or suggestions.


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Review from Susan A (Daughter of Resident) published on 10 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Godden Lodge for 7 months, the care, love and attention she got from all the staff was outstanding.
The manager of Godden Lodge went beyond more than I could wish for.
I would strongly recommend the home to anyone.

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Review from R L (Daughter of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been very well cared for.
However, I have had cause to wonder if 1 extra staff member during the night would be appropriate. 2 members of staff on the night shift is fine until a resident falls and an ambulance is required.
The quality of bedding and the bedroom furniture needs updating.
The
menu needs looking at and reviewing with better quality food and more interesting meals. Some residents clearly struggle with cutlery.

Reply from Clare Sheehan, Careline Advisor at Godden Lodge Care Home

Thank you for your kind words and identifying some areas of improvement for consideration, we value your input and comments. We are constantly reviewing and planning to ensure we are providing a quality service and kind care to our residents at Godden Lodge, we will use your words constructively to support improvements. I understand that you have recently had contact from the Deputy Home Manager in relation to the care of your mother. If there are any further concerns please do not hesitate contact to the Home Manager or Deputy Manager again.


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Review from Adam W (Son of Resident) published on 8 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found my father's care to be satisfactory. There have been a few occasions where I feel they could be better staffed (more carers) however, they do their best.

Reply from Clare Sheehan, Careline Advisor at Godden Lodge Care Home

Thank you for taking the time to provide feedback regarding your fathers care delivery at Godden Lodge. We constantly review our staffing levels to ensure that we can consistently meet the needs of all our residents. We welcome all feedback and use such feedback to continuously improve our services.


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Review from B B (Resident) published on 8 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been looked after quite well and have been here 3 and a half years. Food could be better - tastier and is rather boring.
No real activities take place - but games are available if interested. Rooms are nice but could be slightly bigger. General care is reasonable, Doctors are on call if required.
Carers are trained and on the whole, can be trusted to do their best to help you. Senior staff are helpful. I live a reasonably content life and am relaxed about my care.

Reply from Clare Sheehan, Careline Advisor at Godden Lodge Care Home

Thank you for taking the time to provide feedback on the care you are receiving at Godden lodge, we have taken your comments on board and will explore the menu choice and the activity timetable with our designated colleagues. We will ensure that staff receive your positive feedback with regards to their performance and support, in particular, the senior staff. We always welcome feedback so we can continuously improve our services.


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Review from M R (Daughter of Resident) assisted by family/friend published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Satisfied with the care and help I've received since last year as I had a head injury from a fall. I came here straight from hospital. The staff were caring and are supporting me in my recovery.

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Review from Dan S (Grandson of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff are always attentive to nan's needs. The place is always clean and homely.

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Review from G P (Son of Resident) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home seems very nice, my mum and dad both seem to have settled really well in a short space of time.
The staff are really nice, very friendly and very helpful to my mum and dad.

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Review from Wendy W (Daughter of Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and management are excellent and the care provided is very good.
There is always a cheery atmosphere on the unit when dealing with residents and their relatives.
Staffing levels could be increased slightly though.

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Review from M H (Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always get a nice service.

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Review from S B (Son-in-law of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our relatives arrived four days ago and they say the staff are lovely and they are enjoying the food. Although it is a big adjustment from their own home I believe every member of staff is doing their best to make them feel comfortable and welcome.

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Current Review Score: 9.5 (9.510)

Overview of Review Score

The Review Score of 9.5 (9.510) out of 10 for Godden Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.533 for Godden Lodge Care Home is calculated as follows: ( (239 Excellents x 5) + (66 Goods x 4) + (17 Satisfactorys x 3) + (6 Poors x 2) + (10 Very Poors x 1) ) ÷ 338 Ratings = 4.533

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.977 Points relating to the number of positive Reviews for Godden Lodge Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 133 registered maximum number of service users is 26.6. 26 Positive Reviews ÷ 26.6 = 0.977

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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