Godden Lodge Care Home

57 Hart Road, Thundersley, Benfleet SS7 3GL
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9.5 111 Reviews
  • Godden Lodge Care Home, Benfleet
Godden Lodge Care Home, idyllically situated close to the coast in Thundersley, Benfleet, provides high quality residential, nursing and dementia care.

Emphasising person-centred care, the dedicated and professional care team at Godden Lodge spend time getting to know residents. Not only does this allow them to offer the care and support they need, now and in the future, it also ensures they are able to design a lifestyle that all residents can get fulfilment from. Whether it be the varied activities programme, planning visits with family and friends, or taking trips out in the local community, the team promote a positive quality of life for every resident.

Godden Lodge has been designed to offer homely living for residents. Every corner of the home from the cosy living rooms and welcoming dining rooms to the stunning landscaped garden and patio has been carefully planned to ensure there is always a space to relax, socialise or spend time with friends and family.

If you'd like to learn more about Godden Lodge and take a look around the home, please contact the friendly team. They'd be happy to show you around and answer any questions you have.

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Care Provided by Godden Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 133 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lewis Chester (Care Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (133)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room

Godden Lodge Care Home Reviews (111)

Total of 111, showing 81-100
9.5

Godden Lodge Care Home has a Review Score of 9.5 (9.510) out of 10, based on 29 reviews in the last 2 years. Over all time Godden Lodge Care Home has 111 reviews.

Overall Experience

  • 66
  • 41
  • 3
  • 0
  • 1

Date Published

111
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82

Review from E G (Granddaughter of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are extremely friendly and kind at all times. Always make you feel welcome and always professional.

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Review from P W (Son of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well run and all areas kept clean and tidy. Staff happy to assist all of the residents.

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Review from L E (Resident) published on 13 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely friendly care home. We are very pleased with Dad's care. He loves the food. An activities programme would be nice for the residents.

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Review from Carol B (Daughter-in-law of Resident) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with the home. Especially the care all the staff give to the residents.

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Review from Jan W (Wife of Resident) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been here for 3 months and I can say he has been looked after extremely well, the staff are hard working and very friendly and compassionate, he is very settled and happy here well done all the staff.

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Review from Ian B (Son of Resident) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with how my Mum has improved since coming to the home.

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Review from Eileen T (Daughter of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Sadly our activities lady left and at the moment it's more difficult for activities or entertainment for the people.
Also another idea, perhaps a laundry basket for unwashed clothes.

Reply from Clare Sheehan, Careline Advisor at Godden Lodge Care Home

Thank you so much for sharing your kind comments of your experience of Godden Lodge. I would like to assure you that whilst we are currently recruiting for a wellbeing co-coordinator we have already appointed an acting wellbeing co-ordinator who has commenced in post. We do have laundry collected from Residents rooms throughout the day which is washed and returned generally within 24 hours but we thank you for your valued comments.


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Review from T M (Daughter-in-law of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been happy with my mother in law's care and feel confident she is looked after properly. The food and drink is of a good standard and variety.

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Review from Karen R (Daughter of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is happy here, and I am happy because I know he is being looked after very well.

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Review from Samantha C (Granddaughter of Resident) published on 6 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well what can I say about the care my Grandad received from the staff at Godden Lodge, not only were they amazing for the care they gave my grandad they made him feel at home and treated him like family. They went out of their way for him, he even had a few favourites (they will know who they are) but
when they go and visit someone on their day off and take their kids as well sometimes that just shows you that it's not always just a job to them, they treat and care for them just the way we do for our loved ones and that's all we ever want. It's hard to make a decision for someone to go in a home let alone find the right one that's best for them but we did and my family cannot thank the staff enough for everything they have done for my grandad. A massive thank you to all staff who helped my grandad when he was in pain - you made his final days for him as painless and comfy as he could. You're all amazing.

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Review from P B (Son of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Earlier in February Mum had a fall and broke her hip. The staff called the paramedics immediately and contacted me to explain what had happened. Since her return from hospital after surgery her care has been excellent. The staff help her to get up every day. They encourage her to eat even though she
is reluctant and she always appears happy and comfortable.

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Review from J C (Resident) assisted by family/friend published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have taken a while to settle but I have only been here about 6 weeks. The staff all have a good laugh with me. I am not very keen on the food but if you ask for something different they get it for me. The desserts are good. The room needs decorating and furniture is tired and needs update. Everywhere
is kept clean.

Reply from Clare Sheehan, Care Advisor at Godden Lodge Care Home

Thank you for your review, we are glad you are starting to settle in with us here at Godden Lodge. We can arrange for your room to be decorated and have asked the maintenance team to pop in and see you. Our menu changes through the year and a different choice of food will be available when we move onto to the spring menu. In in the meantime please ask for the alternatives menu so we can ensure you are getting a meal that you enjoy. We always welcome suggestions for our activities program so please feel free to discuss this with the activities team who would be happy to help.


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Review from Sandra S (Daughter of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum will be 103 years old on 17/3/2018. She has been resident in Godden Lodge since she was 95 in 2010. Mum suffers from vascular dementia which has got steadily worse along with her mobility which is now non-existent apart from the use of her hands and facial expressions. Mum needs help with all
daily tasks and personal care needs and her very limited ability to feed herself. The care team are truly excellent and I can't praise them enough. Mum is in no distress and still enjoys a laugh and the company of her visitors and the staff. I'm pleased she can see out her days in such a lovely and caring environment.

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Review from Diane D (Daughter of Resident) published on 6 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly and easy to talk to. Any concerns dealt with. Great communication from seniors.
Mum's always clean and tidy, her room always looks nice.
The food is very good, Mum enjoys it all.
The only complaint is lost teeth and wheelchair. The bedroom furniture is tatty, the bed is excellent.

Reply from Clare Sheehan, Care Advisor at Godden Lodge Care Home

Thank you for your kind review of the Home. We are really sorry to learn of your lost/mislaid items. Please speak with the Unit Manager or Home Manager to discuss further.


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Review from James C (Husband of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the care and support given to my wife by the manager and her team at Murrelle House, Godden Lodge. The staff are always friendly, professional and helpful. The specialist dementia care and nursing are of particular note.

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Review from Karen S (Daughter of Resident) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been a lot more settled since he came here. He has put on weight and is generally a lot happier.

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Review from Patricia J (Daughter of Resident) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly and helpful as my mum has been here 3 years. They have got to know how my mum can be good and bad days. They help him as much as possible. I am here most days and I feel part of the furniture. Her bedroom has just been decorated and she is comfortable and my dad is just as happy.

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Review from T H (Son of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident of Godden Lodge for over 3 years. She has always been treated well and looked after. The staff always smile and are attentive to her needs. Over the period of her stay, unfortunately, her condition has worsened. However, the care she needs has increased and the staff always ensure
she is comfortable.

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Review from J G (Daughter of Resident) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Certain members of staff are excellent.

Reply from Clare Sheehan, Care Advisor at Godden Lodge Care Home

Thank you for taking the time to review our home, it is appreciated. I am glad that you found certain members of staff to be excellent, our mission is to support all our staff to be excellent.


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Review from Patricia G (Daughter of Resident) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are very helpful and caring, food is very good, medical attention always on hand. The only criticism is not enough activities to keep Mum busy. Change of clothing adequate.

Reply from Clare Sheehan, Care Advisor at Godden Lodge Care Home

Thank you for taking the time to review our Home. I am sorry you feel that the activities provided do not currently meet your Mother’s needs. We strive to ensure that there is plenty for our Residents to do and have a calendar of both daily and monthly activities within the Home for Residents to choose from.
I have asked for the activities person to meet with your Mother to discuss what activities she would be interested in taking part in so we can look to rectify this situation.


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Current Review Score: 9.5 (9.510)

Overview of Review Score

The Review Score of 9.5 (9.510) out of 10 for Godden Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.533 for Godden Lodge Care Home is calculated as follows: ( (239 Excellents x 5) + (66 Goods x 4) + (17 Satisfactorys x 3) + (6 Poors x 2) + (10 Very Poors x 1) ) ÷ 338 Ratings = 4.533

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.977 Points relating to the number of positive Reviews for Godden Lodge Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 133 registered maximum number of service users is 26.6. 26 Positive Reviews ÷ 26.6 = 0.977

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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