Godden Lodge Care Home

57 Hart Road, Thundersley, Benfleet SS7 3GL
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9.5 111 Reviews
  • Godden Lodge Care Home, Benfleet
Godden Lodge Care Home, idyllically situated close to the coast in Thundersley, Benfleet, provides high quality residential, nursing and dementia care.

Emphasising person-centred care, the dedicated and professional care team at Godden Lodge spend time getting to know residents. Not only does this allow them to offer the care and support they need, now and in the future, it also ensures they are able to design a lifestyle that all residents can get fulfilment from. Whether it be the varied activities programme, planning visits with family and friends, or taking trips out in the local community, the team promote a positive quality of life for every resident.

Godden Lodge has been designed to offer homely living for residents. Every corner of the home from the cosy living rooms and welcoming dining rooms to the stunning landscaped garden and patio has been carefully planned to ensure there is always a space to relax, socialise or spend time with friends and family.

If you'd like to learn more about Godden Lodge and take a look around the home, please contact the friendly team. They'd be happy to show you around and answer any questions you have.

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Care Provided by Godden Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 133 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lewis Chester (Care Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (133)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room

Godden Lodge Care Home Reviews (111)

Total of 111, showing 101-111
9.5

Godden Lodge Care Home has a Review Score of 9.5 (9.510) out of 10, based on 29 reviews in the last 2 years. Over all time Godden Lodge Care Home has 111 reviews.

Overall Experience

  • 66
  • 41
  • 3
  • 0
  • 1

Date Published

111
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82

Review from Beverley P (Daughter of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Boyce House is always very welcoming. The staff are very professional and very caring. Dad always seems very cared for and happy.

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Review from Graham W (Son of Resident) published on 6 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been resident in Godden Lodge Boyce House for 2.5 years. As a family, we are extremely pleased with the service that has been provided. As a family, we are extremely grateful to all the carers and management. Boyce House is home for all of us -
residents, relatives and staff.

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Review from Susan R (Wife of Resident) published on 26 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my husband has is excellent, the staff are so caring when I visit which is every day, it's like a big family unit. There are always smiles and laughter. Obviously, some residents can be very challenging and they are always treated with dignity. I would recommend this house to everyone. The
care and love is boundless.

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Review from Norma B (Wife of Resident) published on 26 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is extremely well cared for in all aspects in Mirelle House we are a family and as such the overall atmosphere is second to none.

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Review from K A (Daughter of Resident) published on 21 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased as a residents daughter, the care is of an excellent standard. The Mirelle unit is excellent run by a caring and efficient manager.

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Review from A B (Wife of Resident) published on 21 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every day I'm so thankful that I found a place for my husband in Godden Lodge. He is very well cared for, the staff are kind and caring and I know he is safe, I visit every day at different times, my grandson loves visiting their grandad and is always made welcome. I take our pet dog which the other
residents and staff love. I would not hesitate to recommend Godden Lodge to anyone. It is my second home.

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Review from Gary L (Son of Resident) published on 14 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum arrived at Cephas House extremely anxious having been given only months to live. We too were deeply concerned about making sure we found the right place for her to get the high level of nursing care she needed.
Mum was immediately reassured, she began to settle quickly. After a couple of days,
she was mixing with other residents and sitting at the dining table for her meals. With encouragement, she continued to participate in the many fun and well-organised activities.
As her needs increased her level of care was continually reassessed and adjusted. This enabled her to maintain as much independence as was possible.
Unfortunately, she was only there for 9 weeks and her passing was comfortable and dignified. The support we as a family received was exceptional.
If you have a relative who needs nursing/palliative care and you need support from the management through to domestic help you won't find better than these superb, caring, funny, uplifting people.

Reply from Jayne Duck, Customer Services Administrator at Godden Lodge Care Home

So sorry to hear of your loss. Please accept our condolences. Thank you for your review. It is so nice to know that the last few weeks of your mum's life were made as happy as possible and that she did manage to take part in things. I'm sure knowing that she was cared for so well gave you peace of mind.


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Review from Helen B (Sister of Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and treatment given to my sister for the last year at Murrelle House, Godden Lodge by the managers and carers has been excellent. She has improved so much.
I am informed regularly about her health. I am very happy with the care she has received. My thanks to everyone.

Reply from Emily Wilson, Customer Service Administrator at Godden Lodge Care Home

Thank you for your lovely review regarding Godden Lodge Care Home. I am so pleased that you are happy with this home, their staff, and the care your sister has been receiving. We really appreciate your feedback. The Bupa Customer Care Team.


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Review from S J (Daughter of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank all the team enough for looking and caring after my dad. Have much peace of mind knowing he is being cared for in Godden Lodge after a bad experience in the first care home he was in. Always made to feel welcome always ready and available to discuss any issues with me. Great team work
always polite nothing is too much trouble.

Reply from Jamie, National Development Manager at Godden Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Marcia G (Daughter of Resident) published on 12 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father 93 years is a new resident!. He has only been with them a few days, I was scared of placing him in a nursing home as you hear some horror stories! I need not have worried, he is so happy! I had to write this review as I'm quite overwhelmed at the care he is receiving.


My father is a dear

old soul but due to his dementia, he can become agitated and frustrated when personal care is being attended to him and doesn't like change. He is a very hygienic man he was only able to be given a bed bath before he arrived, already in a few days the staff have gone out of their way to attend to his personal care - It's second to none! He has been showered, shaved, nails cut, everything you could want and more in keeping him clean at this difficult stage!


He socialises in the day room, he is interacting with other people and staff, he is not just closed off in his room and forgotten! He has started to eat well again which indicates he must feel safe and secure. All I can say is what a smashing place it is!


Reply from Rose Pickering, Customer Service Administrator at Godden Lodge Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Mavis T (Wife of Resident) published on 2 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband spent his last weeks of life in Godden Lodge and could not have received better care. I was overwhelmed not only by the care and kindness shown to him, but the kindness showed to my family and I. There are so many stories about care homes and their treatment but the staff here are exceptional
and work as a team to provide the outstanding understanding, which results in the genuine commitment to the patients. Working with dementia is so hard, as I found over ten years myself, but all I observed was cheerfulness and patience. Thank you so much.

Reply from Jayne Duck, Customer servicies administrator at Godden Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Current Review Score: 9.5 (9.510)

Overview of Review Score

The Review Score of 9.5 (9.510) out of 10 for Godden Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.533 for Godden Lodge Care Home is calculated as follows: ( (239 Excellents x 5) + (66 Goods x 4) + (17 Satisfactorys x 3) + (6 Poors x 2) + (10 Very Poors x 1) ) ÷ 338 Ratings = 4.533

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.977 Points relating to the number of positive Reviews for Godden Lodge Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 133 registered maximum number of service users is 26.6. 26 Positive Reviews ÷ 26.6 = 0.977

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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