Hatfield Peverel Care Home

Crabbs Hill, Hatfield Peverel, Chelmsford CM3 2NZ
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9.5 54 Reviews
  • Hatfield Peverel Care Home, Chelmsford
Set in nine acres of grounds, the home offers a warm welcome to anyone in need of nursing, residential and dementia care. Short stays are also offered to help both carers and their elderly loved ones at times when they need a break or a little extra support. It could be that you’re going away and you want peace of mind that you’re loved one won’t be on their own, or they might need to recuperate after an operation or illness. Whatever the reason, their doors are open. Advanced bookings available.

The home has a dedicated dementia-friendly house, known as Mallard, where residents are supported by dementia champions. The home’s interior has been decorated to suit individuals with dementia, being colour-themed and including memory triggers.

Hatfield Peverel is a lively and welcoming care home at the heart of your local community. The dedicated care team plan a varied programme of activities and social gatherings, which you’re welcome to take part in. From flower arranging, baking clubs, tea dances to regional events such as summer fetes and remembrance celebration events, there is always something going on.

Great attention is placed on the food menu to make sure it is both enjoyable and nutritious, made by an experienced chef using fresh produce, while there are snacks and drinks available throughout the day and night. The chefs create well-crafted menus made with the freshest ingredients. Soon after a resident arrives at Hatfield Peverel, staff discuss their personal preferences and dietary needs with them.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Hatfield Peverel Care Home.

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Care Provided by Hatfield Peverel Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 69 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Anish Phillip (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (65)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Hatfield Peverel Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


Hatfield Peverel Care Home Reviews (54)

Total of 54, showing 1-20
9.5

Hatfield Peverel Care Home has a Review Score of 9.5 (9.522) out of 10, based on 12 reviews in the last 2 years. Over all time Hatfield Peverel Care Home has 54 reviews.

Overall Experience

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  • 19
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Review from M B (Daughter of Resident) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum wasn't in the Nursing Home long however; she was happy. Staff were attentive and kind and nothing was ever too much trouble. Whenever we visited staff were very welcoming and polite and mum was always well looked after.

Reply from David Mclean, Customer Service Adviser at Hatfield Peverel Care Home

Thank you for taking the time to leave your review. We are sorry for your loss. It is always nice to hear from family members feeling like their loved one is cared for and looked after and it is always nice to hear words like "attentive and kind and nothing was ever too much trouble" being used to describe our care. Hopefully you will go away from this feeling like your Mum received the best possible care.


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Review from Josaine T (Sister of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was a resident at Hatfield Pevrel Care Home until her recent passing. The care she received was amazing. From her care to the food, the people were the kindest and most caring and made sure she had everything she needed. I can honestly say they were like an extended family. The rooms were
clean and tidy and my sister was always happy and laughing with the carers. Her hair was washed and cut regularly and nails painted. I wouldn't hesitate to recommend the care home. Five stars.

Reply from Maria Ricketts, Customer Care Adviser at Hatfield Peverel Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Hatfield Pevrel for your stay.


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Review from Martyn F (Son of Resident) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my father first became a resident of Hatfield Peverel Lodge, we were very concerned that he might not like it.
I am very happy to say that he is extremely happy. The level of care is exceptional.
In his own words, he regularly tells me that he cannot fault it.
Our observations are that all
the staff are very attentive, hard-working and extremely caring and very approachable.

Reply from Fran Donno, Customer Service Adviser at Hatfield Peverel Care Home

We appreciate you taking the time to leave us your comments. We hope Hatfield Peverel Care Home did everything possible to make the transition as easy as possible and we are so pleased to hear that you can now feel at ease with your father in our care. It is always wonderful to hear words like "Attentive", "Hard-Working" and "Approachable" being used to describe our staff and we are glad to know that your father is happy and comfortable whilst staying with us at Hatfield Peverel Care Home. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Daren B (Son of Resident) published on 6 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a professional and informative tour of the Hatfield Peverel home, I felt at ease and relaxed that my dad would be happy and in very safe hands.
He was admitted in mid-August and I cannot fault the attention, friendliness and professionalisation of all staff members in all roles and capacities.
To
add to this, a long-standing medical issue that had been troubling him for weeks was treated and addressed exhibiting a pleasing improvement within his first week.
Thank you all!

Reply from David Mclean, Customer Service Adviser at Hatfield Peverel Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Dad in our care and we hope Hatfield Peverel care home did everything possible to make the transition as easy as possible. It is always nice to hear words like "cannot fault the attention, friendliness and professionalism" being used to describe our care. We will certainly pass your comments on to the manager. Please let us know if there is anything we can do to make your Dad's stay as comfortable as possible.


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Review from E B (Resident) published on 16 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since I came into the home in March 2024 I have been treated very well by all the staff and carers. All the staff here are very attentive to my needs and are also respectful of my privacy. All of my family and friends who have visited me say that the staff are very friendly too. The food is also very
good and there is always a great choice, so I am never hungry. The activities are very good there is a good mix of singers and we also have fitness sessions and a lady who comes in to dance as well as bingo and all kinds of crafts.

Reply from Rosie Smith, Customer Advisor at Hatfield Peverel Care Home

Hello and thank you for taking the time to write the team at Hatfield Peverel such a lovely review. We are thrilled to hear that you are being well taken care of and that the staff, food and activities are all to your liking. We hope that you continue to enjoy your stay at Hatfield Peverel and wish you all the best.


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Review from C B (Niece of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the care home in Hatfield Peverel is a very happy environment for residents. The staff are so very pleasant. They go above and beyond helping the residents. My aunt has dementia and can be difficult at times but they. Always appeared to be very caring. Lovely residents too, a lovely family home.
Lovely food too.

Reply from Maria Ricketts, Customer Care Adviser at Hatfield Peverel Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. We hope to continue providing your loved one with the best possible care.


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Review from B T (Respite Resident) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have spent time here between operations an following the third operation on my leg and hip. The atmosphere in the home is kind and encouraging with very few exceptions. The caring/nursing and all staff are kind and helpful to speedy recovery. The food is well prepared and varied and gives a variety
of choices and help for dietary problems. I have recovered much more quickly than would have been the case in hospital or alone at home. Trouble is taken to make visitors and family very welcome and any problems are listened to and attempted to be dealt with. I can recommend the home to others. The variety of entertainment makes for a sociable atmosphere.

Reply from Grace Langfield, Customer Service Adviser at Hatfield Peverel Care Home

We appreciate you taking the time to leave us your comments. We are really pleased to hear you are highly satisfied with everything from the attention to detail in our care, the dietary adaptations, the sociable atmosphere and the listening ear provided by management. We wish you a speedy recovery and thank you for choosing Hatfield Peverel care home.


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Review from Diane K (Daughter of Resident) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff here are extremely caring and, although we turn up at the home at different times, they are always welcoming, happy and willing to answer any questions we have. There are always enough carers around to help with all the residents' needs which do vary between individuals.

Reply from Grace Langfield, Customer Service Adviser at Hatfield Peverel Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your loved one in our care,and feel both yourselves and your relative are fully supported. Thank you for choosing Hatfield Peverel for their stay.


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Review from Benedetta C (Daughter of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a resident and she is very well cared for. All carers are very helpful and really friendly. The kitchen staff prepare lovely meals and offer different dishes and nothing is too much for them. Their cakes are amazing!
Nurses are very caring and sincere. Housekeeping do a great job!
I can't
fault anyone because they all care and help and do an amazing job.
I have been so impressed that I have recommended another resident to the care home who is also happy to be there.

Reply from David Mclean, Customer Service Adviser at Hatfield Peverel Care Home

Thank you for your lovely review. It is always nice to hear words like “very helpful and really friendly” being used to describe our care. We are very happy to hear you can feel at ease with your mum in our care. We hope to continue providing her with the best possible care and we look forward to seeing you again soon.


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Review from Jonathan W (Son of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so impressed with all aspects of the care home since Dad moved in at the start of October. The staff are absolutely superb, and Dad is looked after to such a high standard. I cannot thank the whole team enough. I would have no hesitation recommending Hatfield Peverl to anyone who is looking
for a care home facility in the area.

Reply from David Mclean, Customer Service Adviser at Hatfield Peverel Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your dad in our care. It is always nice to hear words like “superb” being used to describe our care. Please let us know if there is anything we can do to make his stay as comfortable as possible.


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Review from John H (Husband of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring staff who work hard to make the experience a homely and friendly environment. The management is experienced and runs the home efficiently and the food has improved over the last month. The rooms are a little restricted and be better with shower facilities.

Reply from David Mclean, Customer Service Adviser at Hatfield Peverel Care Home

Thank you for your kind words. It is always nice to hear from family members who feel like their loved one is cared for and looked after. We will certainly pass your comments on to the manager. We hope to continue providing your loved one with the best possible care.


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Review from Y R (Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good.

Reply from David Mclean, Customer Service Adviser at Hatfield Peverel Care Home

Thank you for your kind words. Please let us know if there is anything we can do to make your stay as comfortable as possible. Thank you for choosing Hatfield Peverel for your stay.


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Review from M H (Ex Family Member) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities and always an amazing experience with the staff. Have visited my family and always found the home to be welcoming and well-maintained. The staff were always happy to help and were kind.

Reply from Rebecca Kellegher, Customer Service Adviser at Hatfield Peverel Care Home

Thank you for taking the time to leave us your lovely review. We are pleased to hear that the home have always been welcoming and well-maintained and we hope to continue providing your loved one with the best possible care.


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Review from David M (Son of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident due to needing 24-hour care (end of life).
During her short stay, all staff I encountered were caring, professional and welcoming. I was kept fully informed. The home has a lovely calm ambience which I believe made mother's last days peaceful.

Reply from Grace Langfield, Customer Service Adviser at Hatfield Peverel Care Home

Thank you for taking the time to leave your review. We are glad to have helped your Mother and family through a difficult time and hope you can find peace knowing she was well looked after whilst our care.


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Review from Marilyn B (Daughter of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The home requires a good manager.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hatfield Peverel Care Home

Thank you for your feedback. We have recently appointed a new home manager who is due to take up the position in the coming weeks.


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Review from Judy L (Daughter of Resident) published on 11 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After my stepfather received a diagnosis which would end his life. I was delighted to find him a bed at The Lodge my mother had resided there prior to her death and the staff were welcoming, professional and caring. I couldn't have asked fir more for my stepfather - he passed away with a short time
after arriving but he was happy and comfortable.

Reply from Rebecca Kellegher, Customer Service Adviser at Hatfield Peverel Care Home

Thank you for taking the time to leave your lovely words. We are glad to have helped you and your family through such a difficult time and hopefully you will go away from this feeling like your Step Father received the best possible care.


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Review from J L (Daughter of Resident) published on 20 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mum went into this care home for 10 days. She did have dementia and nursing needs but she could speak fluently and cooperate effectively to the point you would not think she had dementia. The Mallard Dementia Building I thought was extremely depressing and with no feeling of comfort there. It was
extremely disorganised with residents walking around shouting out and upsetting others. There didn't seem much interaction between the staff and residents. Unfortunately, my mum was taken into hospital 10 days after being there and passed away, but should this not have happened I would have been seeking to look at other homes.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hatfield Peverel Care Home

We are sorry to hear about your recent experience, please accept our condolences for your loss. We take all feedback very seriously and we will discuss your comments with the home’s management team to help them continually improve their service.


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Review from V R (Sister of Resident) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a friendly welcome at reception. Staff are helpful and are interested in any conversation I have with them. The atmosphere in the home is a happy one. Any concerns that I have are addressed promptly.

Reply from David Mclean, Customer Service Adviser at Hatfield Peverel Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make their stay as comfortable as possible.


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Review from Gordon W (Son of Resident) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team were professional, caring, empathetic and always on hand to offer support and guidance. I was amazed at how attentive they were and how caring towards my father. They made him feel at home and welcomed me each time, keeping me informed of his progress. Nothing was too much trouble for them
- an amazing team of people - wonderful.

Reply from David Mclean, Customer Service Adviser at Hatfield Peverel Care Home

Thank you for your lovely review. It is always nice to hear words like "caring" and "empathetic" being used to describe our care. We are happy to hear you feel like a part of our Hatfield Peverel family. Please let us know if there is anything we can do to make your father's stay as comfortable as possible, and thank you for choosing Hatfield Peverel for your stay.


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Review from S K (Daughter of Resident) published on 22 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently celebrated Mum's birthday at the home with a family party in the garden. This was the first time we have all been able to get together since Mum moved into Hatfield Peverel due to Covid restrictions. The staff at the home could not do enough to make it a really special afternoon.
They
have been so helpful and caring during the time Mum has been a resident.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hatfield Peverel Care Home

Thank you for your feedback, we are so happy to have been able to help organise this for your whole family to enjoy your Mums Birthday in style.


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Current Review Score: 9.5 (9.522)

Overview of Review Score

The Review Score of 9.5 (9.522) out of 10 for Hatfield Peverel Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.652 for Hatfield Peverel Care Home is calculated as follows: ( (96 Excellents x 5) + (42 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 141 Ratings = 4.652

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.87 Points relating to the number of positive Reviews for Hatfield Peverel Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8. 12 Positive Reviews ÷ 13.8 = 0.87

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Mar 2025

Hatfield Peverel offers a warm welcome to anyone in need of nursing or residential care. We also have a dedicated dementia-friendly house, known as Mallard, where residents are supported by our dementia champions.


Awards / Recognitions (7)

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Meet the Team (0)

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Frequently Asked Questions about Hatfield Peverel Care Home

What types of Care is Hatfield Peverel Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hatfield Peverel Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hatfield Peverel Care Home have?

There are 65 Single Rooms.

What are the Facilities & Services at Hatfield Peverel Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Hatfield Peverel Care Home to the centre of Chelmsford?

5.7 mile(s) as the crow flies, distance by road may be significantly further.