Hatfield Peverel Care Home

Crabbs Hill, Hatfield Peverel, Chelmsford CM3 2NZ
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9.5 54 Reviews
  • Hatfield Peverel Care Home, Chelmsford
Set in nine acres of grounds, the home offers a warm welcome to anyone in need of nursing, residential and dementia care. Short stays are also offered to help both carers and their elderly loved ones at times when they need a break or a little extra support. It could be that you’re going away and you want peace of mind that you’re loved one won’t be on their own, or they might need to recuperate after an operation or illness. Whatever the reason, their doors are open. Advanced bookings available.

The home has a dedicated dementia-friendly house, known as Mallard, where residents are supported by dementia champions. The home’s interior has been decorated to suit individuals with dementia, being colour-themed and including memory triggers.

Hatfield Peverel is a lively and welcoming care home at the heart of your local community. The dedicated care team plan a varied programme of activities and social gatherings, which you’re welcome to take part in. From flower arranging, baking clubs, tea dances to regional events such as summer fetes and remembrance celebration events, there is always something going on.

Great attention is placed on the food menu to make sure it is both enjoyable and nutritious, made by an experienced chef using fresh produce, while there are snacks and drinks available throughout the day and night. The chefs create well-crafted menus made with the freshest ingredients. Soon after a resident arrives at Hatfield Peverel, staff discuss their personal preferences and dietary needs with them.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Hatfield Peverel Care Home.

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Care Provided by Hatfield Peverel Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 69 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Anish Phillip (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (65)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Hatfield Peverel Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


Hatfield Peverel Care Home Reviews (54)

Total of 54, showing 21-40
9.5

Hatfield Peverel Care Home has a Review Score of 9.5 (9.522) out of 10, based on 12 reviews in the last 2 years. Over all time Hatfield Peverel Care Home has 54 reviews.

Overall Experience

  • 31
  • 19
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Date Published

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Review from Julie C (Daughter of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

care home organised a jubilee celebration. The garden was decorated with balloons, banners and food was put out for the relatives and families. A singer had been hired and all had a fantastic day and sing song and a glass of prosecco. staff did an amazing job, it was a really good fun day.

Reply from Amanda Barnes, Customer Service Adviser at Hatfield Peverel Care Home

We appreciate you taking the time to leave us your comments, It is lovely to hear that you enjoyed our Jubilee celebrations and the sing song. Thank you for helping us celebrate.


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Review from Tracey R (Daughter of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came to visit my mother and the staff had arranged a Jubilee party. Brilliant atmosphere, great food and wonderful entertainment. The staff had decorated the home beautifully and the food and drink were fantastic. A lovely day enjoyed by residents and families and the staff went beyond expectations.
Well done!

Reply from Amanda Barnes, Customer Service Adviser at Hatfield Peverel Care Home

We appreciate you taking the time to leave us your comments, It is lovely to hear that you enjoyed our Jubilee party and the entertainment and felt it was enjoyed by all. Thank you for joining us.


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Review from H S (Daughter-in-law of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law was extremely well looked after during her stay and the Carers, Nurses and management team could not do enough for her. She was encouraged to mobilise, she ate very well and the kitchen team were so helpful in finding out what she wanted to eat, and supported her fully with this. We
had no concerns about her safety.
Thanks to the whole team!

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hatfield Peverel Care Home

We appreciate your feedback. Thank you for choosing us to care for your Mother in Law.


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Review from K H (Daughter of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care my father has received since his stay at the home. Everyone has been so caring towards him and me and my family when visiting. Every member of staff I have met has been friendly and supportive, I cannot thank them enough.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hatfield Peverel Care Home

Thank you for your kind review. It is so nice to hear that you have been welcomed and supported so well by everyone.


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Review from Barbara R (Husband of Resident) published on 13 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has now been in the care of Hatfield Peverel Care Home for 6 months. He has settled in very well.
I am happy for him to stay, he is well looked after and fed well.

Reply from Amanda Barnes, Customer Service Adviser at Hatfield Peverel Care Home

We appreciate you taking the time to leave us your comments, It is nice to hear that your husband has settled in well at our home and that you feel he is looked after well. Please let us know if there is anything we can do to make your husband's stay as comfortable as possible.


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Review from Joy W (Wife of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The floor is my husband's room is very dirty and sticky both under the bed and all around the room - it hasn't been washed for some time I know my husband's skin is very thin but he has bruises all over his hands and arms and I feel this is not helped by the lack of padding on his rails.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hatfield Peverel Care Home

Thank you for bringing this to our attention. I will certainly pass your comments on to the housekeeping team to look into and make sure the floor is cleaned regularly. With regards to the bed rails I will ask our manager to give you a call and discuss this with you. Please let us know if there is anything else we can do to make your Husband as comfortable as possible


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Review from Hannah B (Granddaughter of Resident) published on 14 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with the way they care for my grandad and I love the entertainment they provide for the residents. They have a live singer that comes and it has been lovely to be able to dance with my grandad to some lovely music. The staff are lovely, caring and very helpful.

Reply from Amanda Barnes, Customer Service Adviser at Hatfield Peverel Care Home

We appreciate you taking the time to leave us your comments, It is lovely to hear that you are happy with the care your grandad receives and that you and your grandad enjoy our entertainment. Please let us know if there is anything we can do to make your Grandads stay as comfortable as possible.


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Review from Stuart P (Nephew of Resident) published on 12 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a funeral director for 34 years, so as you well know I do go into a lot of nursing/care homes. I have to say, Hatfield Peverel Care Home is amazing. Yes, it needed some paint, the staff I find are very welcoming, the home is spotless and smells fresh. Every time I come to see my family member,
he's smart happy and content.
I thank you from the bottom of my heart for the love and care you give my uncle.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hatfield Peverel Care Home

Thank you for your kind words. We are so glad to hear that you always feel welcomed and that your uncle is happy in our care. Thank you again for taking the time to write us your review.


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Review from Louise P (Daughter-in-law of Resident) published on 12 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so very happy with the care and love he receives at this care home. I know we all have our ups and downs, but he is always very clean and very well looked after.
I, and the family can't thank to staff enough for the love, care and attention that the staff give to him to make his life easier.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hatfield Peverel Care Home

Thank you for your lovely review. We are glad to hear that you feel your loved one is always very well looked after by everyone at Hatfield Peverel. Thank you again for your kind words.


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Review from Sam R (Grandson of Resident) published on 19 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

One of the worst care homes I have ever been to. My nan was here for around three months and when I went there it was a terrible circus! The staff are useless. We went to visit my nan and we had to ask the staff four times to get her a drink of water as she was thirsty!


If you care about your loved

ones, please please don't send them to this awful place!

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hatfield Peverel Care Home

We are sorry to hear about your experience on this occasion. Please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we can discuss this further.


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Review from Chris H (Son of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I could not be more grateful to all the staff. My mum was very poorly. They have treated her with dignity and care and now she is back to being somewhere near her old self.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hatfield Peverel Care Home

Thank you for your kind words. We are glad to have been able to help get your Mum back to feeling more like herself. Thank you for choosing us to look after her.


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Review from Kathleen B (Resident) published on 5 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been happy here, I feel cared for and I have made friends. I would not change anything.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hatfield Peverel Care Home

Thank you for taking the time to leave your review. We are happy to hear you have made friends and that you feel cared for by the staff. Thank you for your recommendation.


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Review from Caroline S (Daughter of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum has now been in Hatfield Lodge for 5 weeks, so far she has settled very well. She has had her bad days but the staff are very good with her. They encourage mum out of her room to mix with other people. I cannot fault this home. It could do with some tender loving care, a lick of paint, etc.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hatfield Peverel Care Home

Thank you for taking the time to leave your review. It is lovely to hear you feel like your Mum has settled well in such a short time. I will certainly pass your comments about the refurbishment on to the manager.


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Review from Richard M (Son of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent staff - everyone is so friendly and they looked after our dad to the very end and he loved them all!

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hatfield Peverel Care Home

Thank you for taking the time to leave us this review. We are so sorry for your loss but are glad that we could provide him the best care in his final days. Thank you again.


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Review from M D (Wife of Resident) published on 4 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so impressed with how this care home has coped with Coronavirus and kept the residents safe with their dedicated love and care for everyone.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Hatfield Peverel Care Home

Thank you. We really appreciate you taking the time to leave us such lovely comments.


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Review from P B (Son of Resident) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly, and nothing is too much trouble. Mum loves it there, she was at two other homes before, and this one knocks spots off them. All the staff are lovely. I can't wish for a better place for Mum.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Hatfield Peverel Care Home

It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for your praise.


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Review from R J (Resident) published on 22 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as I walked into this care home I felt the empathy, the genuine care and thoughtfulness towards achieving the security and structure that we all need. During my stay here my life-long mantra that people matter has been justified. Without exception the staff are superb, carers, nurses, domestic,
kitchen and gardening, are always available and willing to alleviate any concerns and needs. They care for us in many different ways and should be commended for carrying this out to the maximum effort during the Covid-19 crisis. I recommend you try it.

Reply from Greta, Customer Adviser at Hatfield Peverel Care Home

We really appreciate you taking the time to leave us such lovely comments.


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Review from Christine T (Wife of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care from all staff has been exceptional, in particular, understanding my husband’s specific needs. I have been supported in every way, and management has understood all aspects of his care package.
The care home itself always seems to strive to improve both its support to residents and its facilities,
and during the recent lockdown, I have every faith in how my husband is being cared for.

Reply from Greta Narbutaityte, Customer Adviser at Hatfield Peverel Care Home

Thank you for your praise. It is always nice to hear from family members feeling like their loved one is cared for and looked after.


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Review from P S (Daughter of Resident) published on 21 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Throughout my father's stay ay Hatfield Peverel Lodge he received excellent care - nothing was too much trouble for the staff. Management, nurses and carers alike ensured he was comfortable, clean and contented. They made his life truly happy ensured he was engaged in activities - both in his room and
in communal areas.

Reply from Greta Narbutaityte, Customer Adviser at Hatfield Peverel Care Home

Thank you for taking the time to leave such lovely comments.


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Review from C H (Daughter of Resident) published on 20 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone is warm and welcoming, the staff are very friendly. Hairdresser is fantastic. There is lots to do if your parent wants to. Very supportive to me regarding my difficult mother, the home is very accommodating in challenging circumstances.
People will always make time for you. The food has been
disappointing. (Temp chef)

Reply from Greta Narbutaityte, Customer Adviser at Hatfield Peverel Care Home

Thank you for your feedback. We will discuss your feedback with the home’s manager to help us continually improve our service.


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Current Review Score: 9.5 (9.522)

Overview of Review Score

The Review Score of 9.5 (9.522) out of 10 for Hatfield Peverel Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.652 for Hatfield Peverel Care Home is calculated as follows: ( (96 Excellents x 5) + (42 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 141 Ratings = 4.652

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.87 Points relating to the number of positive Reviews for Hatfield Peverel Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8. 12 Positive Reviews ÷ 13.8 = 0.87

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Mar 2025

Hatfield Peverel offers a warm welcome to anyone in need of nursing or residential care. We also have a dedicated dementia-friendly house, known as Mallard, where residents are supported by our dementia champions.


Awards / Recognitions (7)

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