Review from Wendy F (Daughter of Resident) published on 22 April 2020
Submitted via Website • Report

Overall Experience

I would definitely recommend 'The Mallard'. As a family, we really can’t thank the staff enough, for how they looked after our Dad, and made his time with them, as pleasant and as comfortable (pain-free) as possible. The caring staff were amazing but equally so were the whole team from the cleaner

to the laundry lady, to the admin and management staff. The staff work so well together and have such a caring, kind and helpful way with all the residents – which at times can be challenging, but despite this, they always helped the residents in a sympathetic and professional way. I think it’s the staff that make a great care home and that’s why I would recommend this home. They always made us feel welcome, whatever time of day we turned up. The Nurses always phoned if there were any slight changes in Dad’s health and during the time my Dad was there, it was always the same care staff and nursing team (ie no staff turnover) - continuity is very important for the residents and was important for us as a family. We owe the staff at 'The Mallard' a massive thank you.

Reply from Greta Narbutaityte, Customer Adviser at Hatfield Peverel Care Home

We really appreciate you taking the time to leave such lovely comments, thank you.

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Review from Keith J (Husband of Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience

Very professionally run by very caring people. All the staff are very attentive to the residents and their visiting family. There is a happy and friendly atmosphere throughout all parts of the home which is well kept.

Reply from Greta Narbutaityte, Customer Adviser at Hatfield Peverel Care Home

Thank you for your feedback. We really appreciate the kind words.

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Review from J S (Stepdaughter of Resident) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience

Since Dad has been a resident in the home, I have found all the staff to be extremely helpful and courteous. Dad has not had any concerns that he has told me. His medication is given on time, which is extremely important as he lives with Parkinsons Disease.
Very homely home.

Reply from Greta Narbutaityte, Customer Adviser at Hatfield Peverel Care Home

Thank you for taking the time to leave your review. We are very glad to hear you can feel at ease with your father in our care. Please let us know if there is anything else we can do to make him more comfortable.

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Review from C W (Daughter-in-law of Resident) published on 1 October 2019
Submitted via Postal Card • Report

Overall Experience

I am very pleased with my mother in law's care at this home.
However I do feel that more staff are needed as the staff you have are really good, they never seem to have any time to talk and are called away if they do. Also waiting to be let in and out can take time and I have to go and find someone

for this.

Reply from Greta Narbutaityte, Customer Adviser at Hatfield Peverel Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mother-in-law in our care.

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Review from L H (Friend of Resident) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience

Currently, I feel activities are poor since two of the activity staff left.
Also, management have still not dealt with the gazebo at Mallard so residents cannot sit outside. Kingfisher have a permanent one, also complained still not dealt with regarding fan in lounge only one out of the three bulbs

ever seems to work.

Reply from Greta Narbutaityte, Customer Adviser at Hatfield Peverel Care Home

Thank you for taking the time to leave your review. We will certainly discuss your feedback with the home’s manager to help us continually improve our service.

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Review from John B (Son of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience

Very informative. So important to receive feedback on progress and intended projects. Very well delivered.

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Review from John M (Son of Resident) published on 6 August 2019
Submitted via Website • Report

Overall Experience

Care home is well run, with friendly and understanding staff. My mother says she is happy there and enjoys the recreational activities. It is not usually possible to speak to a resident using the switchboard as the option usually rings out but holding for the admin staff does get you through most times.
I

have been able to take my mother out of the home for a short expedition and the staff were very helpful in getting her prepared.
Clothes do seem to go missing during cleaning rather frequently (despite being well labelled), however, usually they turn up again.
Staff always get in touch promptly if there are any issues with my mother's well being. The care home manager attends my mother's reviews by the local authority, which removes a lot of the ambiguity of these visits. Generally, I am very pleased with the choice of care home for my mother. It gives me a lot of peace of mind to know she is well cared for.

Reply from Greta Narbutaityte, Customer Adviser at Hatfield Peverel Care Home

Thank you for your feedback. We are happy to hear you feel like your mother is well looked after. In terms of the phone lines, we will have to look into this with the manager, however thank you flagging it up.

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Review from C J (Brother-in-law of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience

We saw such an improvement in my relatives health and well-being while at the home. His walking improved and a close attention to diet improved his weight to a healthier level. All credit to the management and team of carers and nurses who have helped him in his on going recovery from hospitalisation.

Reply from Greta Narbutaityte, Customer Adviser at Hatfield Peverel Care Home

Thank you for your kind words. We are delighted to hear about the recovery of your relative. Thank you, for trusting us with his care.

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Review from Pauline E (Wife of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience

My husband has been at Hatfield Peverel Lodge for a few months now.
He has settled in very well, mainly due to the fantastic support he gets from the staff and he is encouraged to join in activities which he tries to do.

Reply from Jayne Duck, Customer services administrator at Hatfield Peverel Care Home

Thank you for your review. I'm so glad to hear that your husband has settled and is enjoying the activities. It is the little things like a smile or a little bit of encouragement that makes it more like a family.

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Review from Maxine G (Daughter of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience

Good, kind service. Residents are well looked after with kindness and dignity.

Reply from Jayne Duck, Customer services administrator at Hatfield Peverel Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.

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Review from R P (Daughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience

Our Dad was a resident of Hatfield Peverel care home for over 3 years.
During this time we were struck by the dedication, care and friendliness of all the staff.
They knew our father and his needs and interests which meant a lot.
Thank you also on behalf of my father.

Reply from Jayne Duck, Customer services administrator at Hatfield Peverel Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from Barrington G (Resident) assisted by family/friend published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience

I enjoy the activities and meals out. I enjoy the conversations and laughs with the staff and carers.

Reply from Simone Berkeley, Customer Service Advisor at Hatfield Peverel Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

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Review from Paul A (Son of Resident) published on 25 January 2017
Submitted via Postal Card • Report

Overall Experience

Mum has been at the Lodge for 5 years. She arrived with Alzheimers which of course, caused a steady decline up to her death in January 2017. The room had a view over open countryside. It was comfortable and well-decorated. The staff were fantastic. Their care and compassion were second to none. Entertainment

was regularly put on for residents and my mum really enjoyed the singing eg. Irish songs. Mum was always washed and dressed nicely. This took place about 2 years ago when mum could no longer do these things. The grounds are lovely and well kept and mum liked being taken for walks when she was able. On her death, several of the staff cried - says everything.

Reply from Jayne Duck, Customer services adminiostrator at Hatfield Peverel Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.

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Review from Rosa S (Resident) published on 19 January 2016
Submitted via Postal Card • Report

Overall Experience

I was offered respite over Christmas at Hatfield Peverel due to isolation and loneliness. I had the best Christmas ever!! I was cared for very well. I made many friends and had many people talk to the staff made sure I was involved in all activities and entertainments. There was so much to do everyday.

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Hatfield Peverel Care Home

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