Haven Lodge

Reckitt Close, Holland Road, Clacton-on-Sea CO15 6PG
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9.7 28 Reviews
  • Haven Lodge, Clacton-on-Sea
Based in a quiet cul-de-sac in Clacton-on-Sea, Haven Lodge care home brings residents beautiful sea views and high-quality care. The light and spacious home provides nursing and dementia care on a permanent and respite basis, as well as compassionate end of life care.

The skilled team at Haven Lodge takes pride in their person-centred approach to care, taking time to get to know each and every resident. From mealtimes to activities, everything is designed around residents’ individual preferences and needs.

Relatives can enjoy the peace of mind that comes with having their loved one looked after by a concerned and caring team, whose emphasis is always on the personal dignity and independence that comes with person-centred care.

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Care Provided by Haven Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Stefano Vivoli (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1994

Funding & Fees Guide for Haven Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,846
    • RESPITE Self-Funded Nursing Care from £1,846

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Haven Lodge to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Haven Lodge Reviews (28)

Total of 28, showing 21-28
9.7

Haven Lodge has a Review Score of 9.7 (9.714) out of 10, based on 13 reviews in the last 2 years. Over all time Haven Lodge has 28 reviews.

Overall Experience

  • 20
  • 8
  • 0
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  • 0

Date Published

28
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Review from J F (Next of Kin) published on 9 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't fault this home. Staff are brilliant with patients. I have no comments to make. Absolutely amazing home.

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Review from Maureen G (Daughter of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mother receives.

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Review from B A (Brother of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident of Haven Lodge since February 2018. Her care has been excellent in every way. If I have any questions all I do is see the senior carer or admin and I am given an answer. Also, my sister's named carer is always willing to discuss her care in detail. Nothing is too much bother
for any of the staff, from the Manager down, through the grades. Well done all.

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Review from Pauline P (Daughter of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very polite staff, clean and tidy home. Wonderful food/catering.

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Review from D P (Husband of Resident) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful home, very caring.

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Review from Doreen R (Daughter of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was nursed and cared for during the last six years of her life by the staff at Haven Lodge. The hard work and dedication to achieve a safe and comfortable environment for all those vulnerable people in their care give peace of mind to families who have to take responsibility for their loved one's
last years. From a friendly welcome to a busy and efficient laundry and a kitchen producing excellent, well-balanced menus and special diets are catered for too. 24-hour nursing covers the health and comfort of all, and carers give personal care whenever required. General housekeeping covers the continuous job of keeping all areas clean and all sections are overseen by management based at Haven Lodge. They know their residents and do an excellent on the spot job.

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Review from Helen D (Daughter of Resident) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my husband and I went to visit this home it felt so right for my mum.
Since my mum has been living here her health has improved. The staff treat her with dignity and love. She is now one of the care homes family. The best home ever, staff are amazing and the food is beautiful. The event's organiser
is also amazing.
Nothing is too much trouble, a real diamond of a care home.

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Review from J G (Daughter of Resident) published on 20 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care my mum received Haven Lodge. They all go above and beyond their care and kindness to my mum. I visit daily and am also welcomed with open arms always offered a drink and cake. I am always advised of any information I need to be aware of concerning the care and any pain relief
she may have needed during my absense. I cannot wish her in better care than at Haven Lodge.

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Current Review Score: 9.7 (9.714)

Overview of Review Score

The Review Score of 9.7 (9.714) out of 10 for Haven Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.714 for Haven Lodge is calculated as follows: ( (109 Excellents x 5) + (34 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 147 Ratings = 4.714

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Haven Lodge is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (1)

Stefano

Stefano Vivoli

Job Title: Home Manager

The team and I consider it a huge privilege to care for older people and are proud that their families trust us to care for them.


This is a lovely friendly and happy home, with a great family atmosphere. We look forward to welcoming you here soon.