Highfield Private Care Home

Mandeville Road, Saffron Walden CB11 4AQ
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9.7 50 Reviews
  • Highfield Private Care Home, Saffron Walden
Highfield is an established, largely purpose-built care home offering residential, nursing and dementia care. Its dedicated staff has been selected not only for their professional ability but also for their commitment to truly making a difference for the people in their care.

Resident’s rooms are spacious and all feature en-suite facilities (all have toilet and sink, some also have a shower). The communal areas are always busy – be it having a meal in the dining room, watching TV in the lounge, sitting in the garden or reading in the garden lounge area. There are no fixed visiting hours so friends and family can come and see residents at any time. You are always welcome to join for a cup of tea, lunch, on an outing or at one of the home's social events.

They have a chef who cooks all the meals from scratch. Breakfast is available in the dining room or in the resident’s bedroom. Residents can eat whenever they wake up in the morning and can choose between anything from cereal to a full English.

Lunch is three courses (starting with a nutritious soup) and the evening meal is a choice between sandwiches or a hot dish such as pasta or quiche. They have snacks available should anyone feel hungry at any other time.

They also serve drinks four times per day in addition to meal times (but staff will always make a drink for anybody at any other time and there is a coffee machine in the reception area).

Activity is at the heart of wellbeing and they have a full-time activity and wellbeing co-ordinator who makes sure there is always plenty to do, this includes regular trips on the minibus. Residents love going to the garden centre, shops, museums and the beach in the summer.

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Care Provided by Highfield Private Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Aaron Barham (Care Manager)
  • Admission Criteria
    • Pre admission assessment undertaken to assess needs
    • Ages 60+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Highfield Private Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,694
    • Self-Funded Residential Dementia Care from £1,694
    • Self-Funded Nursing Care from £2,104
    • Self-Funded Nursing Dementia Care from £2,182

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Highfield Private Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Highfield Private Care Home Reviews (50)

Total of 50, showing 1-20
9.7

Highfield Private Care Home has a Review Score of 9.7 (9.702) out of 10, based on 16 reviews in the last 2 years. Over all time Highfield Private Care Home has 50 reviews.

Overall Experience

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  • 16
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Date Published

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Review from John T (Cousin of Resident) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin is a resident of Highfield. I am no expert but the staff appear to be well trained and caring under firm but friendly management by the Manager and Deputy. Medical issues have been attended to promptly with a doctor in attendance when necessary. My cousin and I are satisfied and often impressed
by the care and consideration he is given. In particular, the way in which residents and their families are encouraged to voice their opinions on how the home is run, the activities provided, the food served and anything else they want to say either by themselves or in regular meetings. The management reacts positively to these views and also ensures that any remedial action is well known.

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Review from Tim D (Son of Resident) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highfield looked after our dad brilliantly.
The staff were so caring and went above and beyond in their care.
They are very welcoming of visitors.
We particularly appreciate the opportunities for residents to go out on visits, including the pub.

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Review from James K (Son of Resident) published on 9 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad spent the final two years of his life at Highfield Care Home, which was a surprise as he’d always said he never go and live in a care home. But he settled in well, and as it turned out, he actually loved finding a second family among the staff there, always ready to hear about the ups and downs
of each other's lives and to crack a joke when times were tough. They are a great team, and the care Dad got was exceptional.
Dad sadly passed away at the home, but he did so peacefully and in comfort. We can't thank the home enough for all they did for him. Including actually improving his quality of life by sorting out long-standing problems like leg ulcers and getting his cataract done, as much as being there for him as his health declined. The attentiveness and kindness he received were a revelation to us, just as much as it was to my dad.

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Review from Kay K (Daughter of Resident) published on 5 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was a resident for almost two years until his death in November 2022. He received a high standard of care whilst he was there. I felt extremely confident that my dad was being well cared for. There were a range of activities for the residents to enjoy and I know Dad enjoyed some of these,
especially visits to pubs and restaurants which were things he loved to do when he lived at home. The staff were very caring, especially as his family could not visit very often as they all live a distance away. This went a long way to give me peace of mind.

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Review from Maureen G (Daughter of Resident) published on 25 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Highfield Private Care Home is really wonderful, my mum has been a resident for seven years. They always keep me up to date with everything about my mum. They know her so well and she feels like a part of family.

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Review from Mary W (Sister of Resident) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highfield Private Care Home is situated in very pleasant surroundings in a quiet part of Saffron Walden. My sister has been in the home for almost three years. On entering the home you could think you were in a hotel. Everywhere is very clean and tidy. The staff are all very friendly, helpful and caring.
My sister is kept clean and tidy at all times and always looks nice in her clothes. There are various activities taking place such as bands playing, yoga sessions and outings. A beauty therapist visits the home on a regular basis and is available to residents who wish to take advantage of her services. A chiropodist also visits the home on a regular basis. My sister particularly enjoys the meals; the menu is varied and residents are asked to make suggestions. There are excellent nurses onsite 24 hours each day. The manager and his office staff are available to offer help and support whenever needed. Nothing is too much trouble for any of the staff!

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Review from Bibi T (Daughter-in-law of Resident) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not praise the staff at Highfields highly enough. The care, attention and love they show my Father in Law is second to none. The home is run very efficiently by the manager, helped by staff in the office. The nursing staff are so caring and empathetic especially two staff members who are a major
part of my Father in Laws team and look after him extremely well. The food is excellent, normally delivered by the smiling and warm staff member. Highfields has such a happy and warm feel about it, everyone is happy there. I must give a special mention to the maintenance guy, he works so hard and nothing is too much trouble for him.
Overall Highfields is 5 star.

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Review from Lorenz J (Son of Resident) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care and personal approach starts with the Manager and Deputy Manager. They are kind, caring and sensitive. They are easy to talk to, and always have their door open, making it easy for relatives to go in and chat. They set the tone for the care that is found throughout the home. The
nurses and carers are usually the same from week to week, probably because they are full-time, means that Mum can build a relationship with them and we can do the same. Two staff members stand out as people that we have spoken to regularly. The lady who brings round meals and tea/coffee is also friendly.

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Review from Christina O (Resident) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been a resident of Highfield Private Care Home for the past 8 years.
In that time she has been well loved and looked after by all staff and management which has had a variety of changes over this period.
As a family we are extremely pleased to find Highfield from half a dozen homes
we viewed.
If anyone is looking for a care home for their loved ones I can recommend that this one will not be beaten.

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Review from Michael S (Grandson of Resident) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care has been of a really high standard and it is a nice setting for her to be in. All the staff are very friendly, there is always lots of staff available. The rooms and facilities are of a high standard.

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Review from L B (Daughter of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are friendly and helpful. They maintain the dignity of the residents and know the families well. They are courteous always. Some of the fabric of the care home needs updating and this is an ongoing programme. There is an ongoing issue with recruiting and securing an activities manager
but this is currently being met by the care staff to some degree.

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Review from Elizabeth T (Daughter of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Highfield Private Care Home for over two years now. He reports a high level of satisfaction with the care he receives, and most crucially, the friendly, helpful and respectful way he is treated by the team. He is safe and comfortable, and the care team is responsive
to his needs and requests. The environment is scrupulously clean and kept warm and pleasant for him. I want to express particular appreciation for the creative and flexible way the Covid restrictions were managed so that whatever contact was possible was available to families. It was nothing like the horror stories reported in the press of people completely isolated for months on end. Relatives and visitors are welcomed and made to feel a part of things, and the care team always take time to share conversation and interaction, which means a great deal to my father.

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Review from Jo S (Daughter of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is looked after with, compassion, by caring staff, who ensure that the end of her life, is comfortable and I am reassured that she has the best care at all times.
I see that the home offers, good facilities for all of its residents, with exercise, yoga, music and more. I wouldn't hesitate to
recommend them.

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Review from Charlie B (Son of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home staff are friendly, caring, hardworking and efficient. The care home management gets things done, prioritises well and sets the tone and positive culture that pervades. I have total confidence in the care home set up, how it functions and the care given to my mother who has now been
in Highfield Private Care Home for over 3 years

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Review from Malcolm S (Son of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Highfield Private Care Home is an exceptionally well-run and welcoming setting. Its management and staff have been particularly open, honest and accessible. My mother, a resident since November 2021, has multiple overlapping conditions that require nursing care and much patience and knowledge. Staff
have been universally thoughtful and observant, but most importantly, kind and professional. She can be demanding and complaining but is always addressed with sensitivity and admirable patience. With a recent, extended, hospitalisation, my mother was discharged a shadow of her former self: bed-ridden and non-speaking. Since being welcomed back to Highfield, she has improved markedly - to an astonishing degree. Highfield’s nursing care is joined-up and focused on well-being. Facilities at Highfield are cosy, appropriate and well-maintained. Concerns are quickly addressed and feedback is embraced. I have no hesitation warmly recommending Highfield Nursing Home.

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Review from C B (Daughter of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A positive attitude from all the staff. Always happy to help. Clean and orderly, and smells fresh when you walk in the door (unlike others I've visited). Manager is very helpful when approached. Attractive but limited outdoor space.

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Review from Lynn Y (Daughter of Resident) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always helpful and cheerfully ready to help if needed.
The manager goes beyond what’s needed and his door is always open for a chat or reassurance.
I have no worries about my mother being in his care.

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Review from Suzanne G (Daughter of Resident) published on 24 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highfield is a very caring and supportive home. The staff are always happy and kind to the residents and very compassionate to the needs of the residents. There is always a very good variety of food offered with menu choices. The gardens are well kept and provide colour and joy to the residents.

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Review from Ray H (Son of Resident) published on 27 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father became a resident of Highfield in April 2020 and has experienced excellent professional care since. The management, care team and staff have been consistently kind, attentive and caring toward my father's needs and the family's visits. The family continue to receive regular and clear communications
from the manager and his management team regarding relevant Highfield information, and particularly during the Covid pandemic and resulting restrictions. It was very much appreciated that a prompt plan was implemented regarding external 'window visits' so we could, at the very least, get to see and speak with our father during lockdowns, albeit through glass! Following recent relaxing of restrictions, an efficient Covid testing protocol has been set up allowing resumption of internal visits, which is greatly appreciated.

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Review from Linda R (Daughter of Resident) published on 15 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my Mum has been a resident at Highfield she has really loved it. She has made friends and gets on well with the staff. Unfortunately due to COVID 19 I have never seen my Mum’s bedroom and have only been able to visit her a handful of times inside Highfield. The home set up an excellent outside
facility for visiting when the virus stopped relatives and friends from visiting indoors. They purchased and set up two sentry type tents near a window and had a speaker system so that we could hear each other. Currently, I have been unable to see my Mum for the last 6/7 weeks as Highfield had an outbreak of COVID 19. Fortunately, the residents (who wanted to have the vaccine) were vaccinated a couple of weeks prior to the outbreak and many residents only had mild symptoms. Despite this, I have been able to have FaceTime calls with my Mum with the help of the staff. Thank you. I have noticed a deterioration in Mum’s appearance. She has plenty of clothes, also her nails are very long.

Reply from Aaron Barham, Home Manager at Highfield Private Care Home

Thank you for your feedback. We are sorry that the closure due to covid was longer than we anticipated. We also understand how frustrating it is not to see your mum or her room but due to national restrictions, that part of the building was not accessible without going through busy areas. The restrictions have now been eased and I understand that you have been to see your mum’s room.


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Current Review Score: 9.7 (9.702)

Overview of Review Score

The Review Score of 9.7 (9.702) out of 10 for Highfield Private Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.702 for Highfield Private Care Home is calculated as follows: ( (140 Excellents x 5) + (40 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 188 Ratings = 4.702

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Highfield Private Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Aaron

Aaron Barham

Job Title: Manager

Joined: 2019

Hello, my name is Aaron and I am the Home Manager at Highfield. I understand the anxiety you might be feeling as you look for a care home for a loved one. It is a massive change for everyone involved and takes a great deal of adjustment. We are here to support you through all of this.
Coming to live in a care home often leaves people feeling that they are giving something up. It does not have to be like this. We provide companionship and guidance to help residents continue to do the things they enjoy. As Home Manager I want to make the transition as easy as possible for everyone .
Highfield is their home. Residents can choose to mix with others as much, or as little, as they wish. Life goes on as normal with visits to church, supermarkets, and the local pub garden.
Contact with family and friends is essential for well being and we encourage you to get involved in our community. You are always welcome to join us for lunch and we have regular social evenings. We do not have fixed visiting times so you can visit whenever you wish.
I am a Registered Nurse, specialising in mental health. We know that physical and mental health are connected and you cannot have one without the other. We help with the practical aspects of daily living, but also help our residents maintain self-esteem, self-worth, engaged minds and active bodies.
Finally, there is lots of laughter at Highfield. You will hear lots of laughing and joking whenever you visit us. Whatever is happening in the world, a good belly laugh always makes things feel a little lighter and easier to cope with.


All the Team here at Highfield look forward to welcoming you soon.


Frequently Asked Questions about Highfield Private Care Home

What types of Care is Highfield Private Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Highfield Private Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Highfield Private Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Highfield Private Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Highfield Private Care Home to the centre of Saffron Walden?

0.5 mile(s) as the crow flies, distance by road may be significantly further.