Highfield Private Care Home

Mandeville Road, Saffron Walden CB11 4AQ
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9.4 53 Reviews
  • Highfield Private Care Home, Saffron Walden
Highfield is an established, largely purpose-built care home offering residential, nursing and dementia care. Its dedicated staff has been selected not only for their professional ability but also for their commitment to truly making a difference for the people in their care.

Resident’s rooms are spacious and all feature en-suite facilities (all have toilet and sink, some also have a shower). The communal areas are always busy – be it having a meal in the dining room, watching TV in the lounge, sitting in the garden or reading in the garden lounge area. There are no fixed visiting hours so friends and family can come and see residents at any time. You are always welcome to join for a cup of tea, lunch, on an outing or at one of the home's social events.

They have a chef who cooks all the meals from scratch. Breakfast is available in the dining room or in the resident’s bedroom. Residents can eat whenever they wake up in the morning and can choose between anything from cereal to a full English.

Lunch is three courses (starting with a nutritious soup) and the evening meal is a choice between sandwiches or a hot dish such as pasta or quiche. They have snacks available should anyone feel hungry at any other time.

They also serve drinks four times per day in addition to meal times (but staff will always make a drink for anybody at any other time and there is a coffee machine in the reception area).

Activity is at the heart of wellbeing and they have a full-time activity and wellbeing co-ordinator who makes sure there is always plenty to do, this includes regular trips on the minibus. Residents love going to the garden centre, shops, museums and the beach in the summer.

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Care Provided by Highfield Private Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Aaron Barham (Care Manager)
  • Admission Criteria
    • Pre admission assessment undertaken to assess needs
    • Ages 60+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Highfield Private Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,694
    • Self-Funded Residential Dementia Care from £1,694
    • Self-Funded Nursing Care from £2,104
    • Self-Funded Nursing Dementia Care from £2,182

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Highfield Private Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Highfield Private Care Home Reviews (53)

Total of 53, showing 21-40
9.4

Highfield Private Care Home has a Review Score of 9.4 (9.371) out of 10, based on 9 reviews in the last 2 years. Over all time Highfield Private Care Home has 53 reviews.

Overall Experience

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Date Published

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Review from Suzanne G (Daughter of Resident) published on 24 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highfield is a very caring and supportive home. The staff are always happy and kind to the residents and very compassionate to the needs of the residents. There is always a very good variety of food offered with menu choices. The gardens are well kept and provide colour and joy to the residents.

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Review from Ray H (Son of Resident) published on 27 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father became a resident of Highfield in April 2020 and has experienced excellent professional care since. The management, care team and staff have been consistently kind, attentive and caring toward my father's needs and the family's visits. The family continue to receive regular and clear communications
from the manager and his management team regarding relevant Highfield information, and particularly during the Covid pandemic and resulting restrictions. It was very much appreciated that a prompt plan was implemented regarding external 'window visits' so we could, at the very least, get to see and speak with our father during lockdowns, albeit through glass! Following recent relaxing of restrictions, an efficient Covid testing protocol has been set up allowing resumption of internal visits, which is greatly appreciated.

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Review from Linda R (Daughter of Resident) published on 15 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my Mum has been a resident at Highfield she has really loved it. She has made friends and gets on well with the staff. Unfortunately due to COVID 19 I have never seen my Mum’s bedroom and have only been able to visit her a handful of times inside Highfield. The home set up an excellent outside
facility for visiting when the virus stopped relatives and friends from visiting indoors. They purchased and set up two sentry type tents near a window and had a speaker system so that we could hear each other. Currently, I have been unable to see my Mum for the last 6/7 weeks as Highfield had an outbreak of COVID 19. Fortunately, the residents (who wanted to have the vaccine) were vaccinated a couple of weeks prior to the outbreak and many residents only had mild symptoms. Despite this, I have been able to have FaceTime calls with my Mum with the help of the staff. Thank you. I have noticed a deterioration in Mum’s appearance. She has plenty of clothes, also her nails are very long.

Reply from Aaron Barham, Home Manager at Highfield Private Care Home

Thank you for your feedback. We are sorry that the closure due to covid was longer than we anticipated. We also understand how frustrating it is not to see your mum or her room but due to national restrictions, that part of the building was not accessible without going through busy areas. The restrictions have now been eased and I understand that you have been to see your mum’s room.


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Review from Susan L (Daughter of Resident) published on 14 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother has been a resident at Highfield for nearly two years and in that time she has been well cared for and is happier than when she lived independently, all members of staff are attentive and very helpful and the social activities are very well organised. As my mother suffers from Dementia it
was important for all the family that we felt she would be safe and looked after, and as this is the case we are able to enjoy our visits more and not have the constant worry if she is alright after we have left.

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Review from Nicolette B (Daughter of Resident) published on 13 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am a nurse myself, and I so pleased he is now the care manager. His attitude to the residents is a very caring one, but also I feel the residents care is his always his main concern.
He has a wealth of experience which is passed to his staff and team.
At this time of covid-19, I feel confident that
all the staff are looking after all the residents in a caring but safe way.
My dad is one of these residents. Before this virus took hold, I was able to visit, and always felt Dad was well cared for and as happy as he could be.
My mum visits most days (obviously not at the moment) and never has any complaints. I look forward to seeing my Dad soon, but mainly hearing Mum has been to visit too. The staff are always so friendly and happy in their work.
When visiting, I have seen the standard of the food and it is fabulous.
Thank you.

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Review from Harry H (Husband of Resident) published on 13 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been a resident in Highfield since September 2018 following discharge from hospital. She has been wonderfully cared for throughout that time. When Highfield had to go into lockdown, the staff have made extraordinary efforts to enable us to stay in contact and also to maintain regular contact.
I have nothing but praise and admiration for all of the staff and management.

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Review from Monica J (Wife of Resident) published on 13 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Nobody wants to put their loved ones in a care home but sometimes there is no option. It is a massive decision to make and one I found very very difficult. I looked at many care homes until I found Highfield. I knew immediately this was the one for my husband. Everything at the beginning is very difficult
for everyone. It is a new way of life and something we all have to adjust to. Highfield has been amazing. The care and love they give is unbelievable. I visit all the time and see the amazing work they do. Amazing with the residents, always trying to interest them to visit different places. Painting, singing and lots more. Keep up the amazing work you do looking after our very special loved ones.

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Review from Lesley (Daughter of Resident) published on 13 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother celebrated her 100th birthday on 30 April. Due to the current situation, I was not able to celebrate with her but the staff at Highfield could not have done more to give her a wonderful party and I was able to have a 55-minute video call with everyone. Many thanks to you all for everything.
The care you give is outstanding. My mother has been a resident for over seven years and I have witnessed the gentle care given to all residents, sometimes in difficult situations. They have been sensitive and always place the well-being of the residents first.

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Review from Claire S (Daughter of Resident) published on 13 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have shared a beautiful double room at Highfield, looking out on to a lovely courtyard, since January 2018. They speak very highly of the nursing and care staff and describe them as very kind. They moved in directly from home and the staff were incredibly kind and understanding, helping
them to make the transition to life at Highfield while respecting their privacy and making every effort to get to know them and to treat them with humour, care and respect.
My parents absolutely love the food and enjoy the ambience of the dining room area. Nothing is too much trouble for the chefs and they are happy to offer alternatives to the main menu throughout the day.
Highfield is lucky to have a superb new manager who has worked as clinical lead there since my parents moved in. He is always happy to help or just listen and has been a great support to me and my parents.
A welcoming home - I trust Highfield to care for my parents and am always made to feel very welcome when I visit.

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Review from Steve C (Son of Resident) published on 13 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Highfield Private Care Home, Saffron Walden for more than 5 years now. My brother and I have nothing but praise for the overall care she has received. While Mum was in good health, she was encouraged to participate in a whole range of activities, including trips in the minibus, which
she really enjoyed. As her dementia has worsened, the staff have consistently done everything possible to keep her safe and prevent her from falling. Each time we visited, there was a good atmosphere in the home and no unpleasant smells, which I imagine can be a problem in many care homes. Now we are in the midst of the COVID-19 pandemic, the manager is providing regular updates on all the measures that are being taken to keep residents and staff healthy. Also, the home is using i-pads to enable residents to keep in touch with their families.

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Review from L R (Daughter of Resident) published on 13 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living at Highfield for nearly five years now and in that time she has been extremely well looked after and I would highly recommend it to anyone looking for care for their relative. It is a warm and welcoming place, the staff are extremely kind and work hard and cheerfully take care
of the residents, and visitors are welcome at any time. There is an extensive programme of activities but nobody is forced to join in if they do not want to. Minibus outings are organised and my mother has enjoyed trips to garden centres, the zoo and a trip to the seaside. The medical care is excellent too.
One of the reasons we selected Highfield for my mother is that it is in a converted house, with the feel of a home, rather than a purpose built "hotel-like" facility with a dementia unit isolated on an upper floor. Most of the rooms are on the ground floor and there is thus easy access to the garden although security and safety are always maintained.

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Review from Suzanne C (Daughter of Resident) published on 13 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my parents recently arrived in this care home following hospitalisation.
My mother in advanced stages of vascular dementia. Father not able to stand at all.
From the minute of their arrival at the home, they received the best care and attention that the family could have wished for. Every
member of staff was not only caring and efficient but also kind and friendly. Both parents shared a room so even after 73 years of marriage they remained together. Sadly, we lost mum. We arrived to find a kind carer consoling my father. We have all been blown away by all the kindness and understanding from every member of staff, all of them, no exceptions. We couldn't have found a better home. Consideration for a time of mourning for close family members was amazing. We stayed with our dad and said our goodbyes to mum. At these awful times, we felt privileged to be allowed to stay.
The care home manager has been fantastic throughout. Thank you, everyone.

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Review from John L (Son-in-law of Resident) published on 13 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother-in-law, who has dementia went to Highfield two years ago, I and all the family have been very pleased with the home in general and the care she has received. We have had no concerns as to her welfare and safety during this time which is due to the excellent facilities and staff.
We
are even more pleased with this difficult time, where we have been unable to visit, to get regular email updates from the manager as to the current situation with regard to all the difficult issues they are having to deal with.
The manager and his staff are always available to take calls from us and have set up various ways we can contact our loved ones digitally.

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Review from Sally (Daughter of Resident) published on 28 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Comparing Highfield to other Care homes (not necessarily locally) I feel Highfield has a lot of improving to do particularly in the dementia unit. The decoration is still ongoing and has made a difference in the corridors. However, the dementia lounge is very poor and definitely needs updating. When
I last saw it it was dark, plastic chairs and in desperate need of colour and some stimulation for the residents.


The bedrooms are pleasant enough but again could do with decoration and generally, there is a smell of urine throughout the home. However, positives are that generally, the staff appear friendly and happy to help. My relative also appears settled at the home and enjoys the singing activity. We were there for a fundraising event one time and there appeared to be a nice atmosphere although I think that the home manager who was running the event has now left.


All in all, I think there is still much work to be done and hopefully, the ongoing decoration will help smarten up the surroundings.


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Review from Kristin F (Daughter of Resident) published on 2 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We’d visited other Nursing homes in the area, but as soon as we walked into Highfields Care Home we felt sure that this was a place that ‘the Mother’ would be happy in. The staff could not have been kinder or more helpful, despite the pressure that they sometimes found themselves under. The en-suite
rooms are of a good size and well furnished. The restaurant area looks like a restaurant and the meals provided are very good, whether one dines there or in ones room. The lounge area is friendly and comfortable and offers a variety of entertainment most afternoons.
Although all Care Homes must inevitably make money to survive, here one felt that caring was the main priority!

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Review from J H (Resident) assisted by family/friend published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here directly from hospital as discharge to home was considered unsafe. I was made very welcome by the care and nursing staff. I have settled well and am very content. The atmosphere here is very friendly and welcoming. The carers and nurses are kind, helpful and professional and take an interest
in the residents and their families. Visitors are always made very welcome.

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Review from Margo S (Daughter-in-law of Resident) published on 23 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was so happy at Highfield, she was convinced that she was on holiday in a hotel. The family were very pleased she settled in so well. We saw she was well cared for, offered snacks and drinks whenever she wanted, and the staff were very caring looking after all her needs. Staff always kept us informed
of mum’s progress and we were made welcome when visiting, telephone enquiries were always answered efficiently and staff called us whenever necessary keeping us up to date. Facilities are great with lovely secluded gardens at every turn. Mum was encouraged to join in with activities and she was never just left on her own. The whole family say a big thank you to Highfield staff.

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Review from Amanda F (Granddaughter of Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place. I have confidence in grans care she is safe and well looked after.
She enjoys the activities and outings. The staff are friendly, approachable and professional. Gran's health has improved since living at Highfield Private Care Home.

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Review from Peter N (Son of Resident) published on 27 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff seem positive and always ready to discuss issues and generally. I am always treated courteously at every visit and my questions are answered.
Facilities are good and activities offered to my mother are appropriate for her condition.

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Review from Herbert C (Husband of Resident) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wish to say that this home is a place that I would like to be put if I had a stroke like my wife - that covers it all.

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Current Review Score: 9.4 (9.371)

Overview of Review Score

The Review Score of 9.4 (9.371) out of 10 for Highfield Private Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.721 for Highfield Private Care Home is calculated as follows: ( (80 Excellents x 5) + (19 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 104 Ratings = 4.721

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.65 Points relating to the number of positive Reviews for Highfield Private Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 9 Positive Reviews ÷ 12 = 0.75

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Aaron

Aaron Barham

Job Title: Manager

Joined: 2019

Hello, my name is Aaron and I am the Home Manager at Highfield. I understand the anxiety you might be feeling as you look for a care home for a loved one. It is a massive change for everyone involved and takes a great deal of adjustment. We are here to support you through all of this.
Coming to live in a care home often leaves people feeling that they are giving something up. It does not have to be like this. We provide companionship and guidance to help residents continue to do the things they enjoy. As Home Manager I want to make the transition as easy as possible for everyone .
Highfield is their home. Residents can choose to mix with others as much, or as little, as they wish. Life goes on as normal with visits to church, supermarkets, and the local pub garden.
Contact with family and friends is essential for well being and we encourage you to get involved in our community. You are always welcome to join us for lunch and we have regular social evenings. We do not have fixed visiting times so you can visit whenever you wish.
I am a Registered Nurse, specialising in mental health. We know that physical and mental health are connected and you cannot have one without the other. We help with the practical aspects of daily living, but also help our residents maintain self-esteem, self-worth, engaged minds and active bodies.
Finally, there is lots of laughter at Highfield. You will hear lots of laughing and joking whenever you visit us. Whatever is happening in the world, a good belly laugh always makes things feel a little lighter and easier to cope with.


All the Team here at Highfield look forward to welcoming you soon.