Highfield Private Care Home

Mandeville Road, Saffron Walden CB11 4AQ
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9.4 53 Reviews
Highfield is an established, largely purpose-built care home offering residential, nursing and dementia care. Its dedicated staff has been selected not only for their professional ability but also for their commitment to truly making a difference for the people in their care.

Resident’s rooms are spacious and all feature en-suite facilities (all have toilet and sink, some also have a shower). The communal areas are always busy – be it having a meal in the dining room, watching TV in the lounge, sitting in the garden or reading in the garden lounge area. There are no fixed visiting hours so friends and family can come and see residents at any time. You are always welcome to join for a cup of tea, lunch, on an outing or at one of the home's social events.

They have a chef who cooks all the meals from scratch. Breakfast is available in the dining room or in the resident’s bedroom. Residents can eat whenever they wake up in the morning and can choose between anything from cereal to a full English.

Lunch is three courses (starting with a nutritious soup) and the evening meal is a choice between sandwiches or a hot dish such as pasta or quiche. They have snacks available should anyone feel hungry at any other time.

They also serve drinks four times per day in addition to meal times (but staff will always make a drink for anybody at any other time and there is a coffee machine in the reception area).

Activity is at the heart of wellbeing and they have a full-time activity and wellbeing co-ordinator who makes sure there is always plenty to do, this includes regular trips on the minibus. Residents love going to the garden centre, shops, museums and the beach in the summer.
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Care Provided by Highfield Private Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Aaron Barham (Care Manager)
  • Admission Criteria
    • Pre admission assessment undertaken to assess needs
    • Ages 60+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Highfield Private Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,694
    • Self-Funded Residential Dementia Care from £1,694
    • Self-Funded Nursing Care from £2,104
    • Self-Funded Nursing Dementia Care from £2,182

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Highfield Private Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Highfield Private Care Home Reviews (53)

Total of 53, showing 41-53
9.4

Highfield Private Care Home has a Review Score of 9.4 (9.371) out of 10, based on 9 reviews in the last 2 years. Over all time Highfield Private Care Home has 53 reviews.

Overall Experience

  • 35
  • 17
  • 1
  • 0
  • 0

Date Published

53
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44

Review from Jane G (Daughter of Resident) published on 5 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in the dementia suite for nearly three years. She benefited from excellent, loving care at the home, was extremely well fed (it was wonderful to see her putting on weight again), enjoyed lots of cups of tea and was always treated with courtesy and friendliness. I could not have asked for
better.

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Review from Jane P (Daughter of Resident) published on 1 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum stayed at Highfields for two weeks after being discharged from hospital after having a hip replacement. I firstly chose this care home after phoning around a few care homes in the area and spoke to a member of staff there who is so friendly and caring on the other end of the phone, which immediately
made me decide to send my mum there to recover, as I know from that conversation that she would be well cared for, I was not wrong. Every member of staff was very friendly, caring and gentle. Nothing was too much bother. They all went the extra mile to make her stay really pleasant. The food was amazing and plenty of it. Thank you to all the staff. Very pleased.

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Review from Bob E (Son of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is the best care home of all those we visited when choosing one for our mother.

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Review from P R (Sister of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every aspect of the care my sister receives is marvellous. It has given me great peace of mind that she is well looked after both physically and emotionally. She enjoys the activities when she can and especially a laugh.

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Review from Helen H (Daughter of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is a resident at Highfields care home. She has been there since March 2016. She is well cared for, always nicely dressed and the staff are caring and kind.


The food is cooked on the premises and is good. There are lots of activities arranged for residents. The gardens are pretty and the

setting is attractive.

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Review from Julia K (Relative of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent home, wonderful staff only too pleased to help and listen. Very kind to residents. Very well kept and clean.

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Review from J C (Daughter of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the management and care staff friendly and kind, always willing to answer queries with politeness.

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Review from Patricia W (Wife of Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is truly a fantastic nursing/care home.
I could not have asked for better.

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Review from Sue F (Daughter of Resident) published on 20 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went in for a weeks respite while my family and I were on holiday. She was reluctant and very unsure about this. On arrival the staff were brilliant, making us very welcome and did everything they could to put her at ease. A week later and I went to pick up mum to find her eating lunch and
not ready to come home. She had a very positive week and couldn't praise the staff, food and cleanliness enough. She had been out on a trip and anything she wanted was no trouble at all. She enjoyed it so much that she is more than happy to go back anytime we are on holiday.

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Review from Ros W (Daughter of Resident) published on 3 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highfield Care home has been truly wonderful. My mother went there after spending a few weeks in hospital, for 'respite'. The staff were so kind and understanding and made my mum extremely welcome.
The residents are all treated as individuals, and I was amazed that the staff knew my mothers name from
day one, making her feel like a welcomed friend.
Mum really enjoyed the outings and activities offered.
I have also been very grateful for all the help and support I have received from everyone - phone calls to update me when my mum was unwell, help with assessments etc.
The manager and administrator were always very friendly and approachable, and knowing that my mum was being looked after by such caring people 24/7 was such a relief after a very stressful and worrying time.

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Review from G W (Brother of Resident) published on 1 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very impressed with the carers, nurses and staff who work at Highfield. As family I can see they are disciplined, hard working, cheerful, patient, full of energy and gentle. I like their approach and attitudes, they are professional. The home seems clean, well designed, a lovely garden, good deck
and light with good activities mostly. The security, food, furniture, approach and entrance all seem excellent.

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Review from Janet I (Wife of Resident) published on 26 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is a resident at Highfield and I would not have him anywhere else. The staff are always courteous and polite.

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Review from Carol D (Daughter of Resident) published on 23 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in Highfield for a year now. I have not failed to be completely happy with the care she has received in that time. Particular mention should go to the activities co-ordinator who does an absolutely brilliant job.

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Current Review Score: 9.4 (9.371)

Overview of Review Score

The Review Score of 9.4 (9.371) out of 10 for Highfield Private Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.721 for Highfield Private Care Home is calculated as follows: ( (80 Excellents x 5) + (19 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 104 Ratings = 4.721

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.65 Points relating to the number of positive Reviews for Highfield Private Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 9 Positive Reviews ÷ 12 = 0.75

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Meet the Team (1)

Aaron

Aaron Barham

Job Title: Manager

Joined: 2019

Hello, my name is Aaron and I am the Home Manager at Highfield. I understand the anxiety you might be feeling as you look for a care home for a loved one. It is a massive change for everyone involved and takes a great deal of adjustment. We are here to support you through all of this.
Coming to live in a care home often leaves people feeling that they are giving something up. It does not have to be like this. We provide companionship and guidance to help residents continue to do the things they enjoy. As Home Manager I want to make the transition as easy as possible for everyone .
Highfield is their home. Residents can choose to mix with others as much, or as little, as they wish. Life goes on as normal with visits to church, supermarkets, and the local pub garden.
Contact with family and friends is essential for well being and we encourage you to get involved in our community. You are always welcome to join us for lunch and we have regular social evenings. We do not have fixed visiting times so you can visit whenever you wish.
I am a Registered Nurse, specialising in mental health. We know that physical and mental health are connected and you cannot have one without the other. We help with the practical aspects of daily living, but also help our residents maintain self-esteem, self-worth, engaged minds and active bodies.
Finally, there is lots of laughter at Highfield. You will hear lots of laughing and joking whenever you visit us. Whatever is happening in the world, a good belly laugh always makes things feel a little lighter and easier to cope with.

All the Team here at Highfield look forward to welcoming you soon.

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