Review from G C (Friend of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience

The care home was clean and welcoming.
The staff were friendly and professional. They interacted with residents with care and respect.
The activity that I saw was well-organised and inclusive. Fun was had by those attending that particular activity.

Reply from Grace Langfield, Customer Service Adviser at Hutton Village Care Home

Thank you for taking the time to leave your review. It is lovely to hear words such as "welcoming", "inclusive" and "well-organised" being used to describe not only the care the tour staff provide but the range of activities we do for the residents also. We are looking forward to seeing you again.

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Review from A P (Son of Resident) published on 7 June 2024
Submitted via Website • Report

Overall Experience

We have been exceptionally pleased with the care and in particular the friendliness of the staff.
The facilities are first class and it feels like a well-run hotel rather than an elderly care home.
The gardens are beautiful with the pavilion making an ideal setting for extended family visits.

Reply from Grace Langfield, Customer Service Adviser at Hutton Village Care Home

Thank you for taking the time to leave your review. It is always nice to hear terms such as "exceptionally pleased" and "first-class" being used to describe our care. Thank you for choosing Hutton Village care home for your loved one's stay.

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Review from A F (Son of Resident) published on 15 February 2024
Submitted via Postal Card • Report

Overall Experience

We were not happy with the lack of effort around getting Mum established in the critical first week when we would have thought that better efforts would have been made to ensure that everything regarding her requirements, which we had laid out in detail to the management, was adequately transmitted

to the nursing/care staff, but was not. We feel that the management made claims about the level of care and attention that Mum would receive that in practice did not happen. We removed Mum after a fortnight in the home.

Reply from Grace Langfield, Customer Service Adviser at Hutton Village Care Home

We appreciate you taking the time to leave us your comments. Our resident’s health and wellbeing is an absolute priority so we will discuss your feedback with the home’s manager to help them continually improve their service. If you would like to speak with anyone about this further, please contact our Quality Team on 0113 360 4806.

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Review from Barry B (Son of Resident) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience

My dad spent almost a year at Hutton Village and I can honestly say I have been extremely pleased with all aspects of his care. I know that carers talked to him about his life when they could as he was bedbound and the food was really good, nothing was too much trouble. When you move someone into a

care home you want to know they will be well looked after and cared for in a dignified way. I am very satisfied that during his stay all his care needs were met.

Reply from Eden Tomlinson, Customer Service Adviser at Hutton Village Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully you will go away from this feeling like your dad received the best possible care.

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Review from A M (Friend of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience

A recent initial visit and subsequent visits convinced us to move our friend into this care home. We were very impressed with the home. The friendliness kindness and patience of the staff were impressive. Very good support management at all times. The introduction of our friend a few days ago was dealt

with very well with compassion and understanding from all the staff.

Reply from Grace Langfield, Customer Service Adviser at Hutton Village Care Home

Thank you for your lovely review. We are so glad to hear Hutton Village did everything possible to make the transition as easy as possible for your friend with their patience and kindness. We hope to continue providing your loved one with the best possible care in our home.

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Review from T W (Son of Resident) published on 2 March 2023
Submitted via Website • Report

Overall Experience

We selected this nursing home for my father-in-law based on personal recommendations. The care and attention shown to him is outstanding. This care extends to all of the family and I would not hesitate to recommend this nursing home to others. Many thanks.

Reply from Rebecca Kellegher, Customer Service Adviser at Hutton Village Care Home

We appreciate you taking the time to leave us your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we hope to continue providing your Father-in-Law with the best possible care.

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Review from Glynis B (Niece of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience

I cannot thank Hutton Village Care home enough for the love and care given to my aunt over the last four years. They became part of her family. Auntie passed away on 23rd November 2022 aged 100 and the care given to my aunt and myself before and after passing was paramount. I cannot thank them enough.

Reply from David Mclean, Customer Service Adviser at Hutton Village Care Home

Thank you for your kind words. We are happy to hear you feel like a part of our Hutton Village family. It is always nice to hear from family members feeling like their loved one was cared for and looked after. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from Jane L (Daughter of Resident) published on 29 December 2022
Submitted via Postal Card • Report

Overall Experience

Fantastic care provided to my mum. Really put my mind at ease to know that she is safe and well cared for. Thank you so much.

Reply from David Mclean, Customer Service Adviser at Hutton Village Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your mum in our care, feeling like she is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review from Gladys S (Partner of Resident) published on 2 December 2022
Submitted via Website • Report

Overall Experience

My partner has been under their care since July and is still currently residing there.
The staff have been absolutely brilliant. I am so pleased that he is in a facility where the care is exceptional, and I always feel comfortable visiting him.
I can honestly say it has really helped with my own health

issues to know he is being so well looked after.

Reply from David Mclean, Customer Service Adviser at Hutton Village Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your partner in our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.

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Review from Jonathan H (Son of Resident) published on 17 October 2022
Submitted via Website • Report

Overall Experience

We knew my Father was likely to be in Hutton Village Care Home for just a short time but the care he received during this period and his final days was nothing short of exceptional. The nurses, carers and auxiliary staff gave him all the care and attention he needed and more. As a family, we found the

staff were also extremely supportive towards us during what was an upsetting and distressing time. We cannot recommend this home and its incredible people more highly to care for your loved ones, no matter how difficult the situation.

Reply from David Mclean, Customer Service Adviser at Hutton Village Care Home

Thank you for taking the time to leave your kind review. We are saddened to hear about your loss. We hope Hutton Village were able to help you and your family through such a difficult time and it is always nice to hear from family members feeling like their loved one has been cared for and looked after. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from R S (Resident) published on 22 July 2022
Submitted via Postal Card • Report

Overall Experience

Overall very good.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hutton Village Care Home

Thank you for your feedback. Please let us know if there is anything else we can do to make your stay as comfortable as possible.

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Review from Daphne T (Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience

I have been happy here - but two years of lockdown no visitors etc, and sheer supplied and deafness have been very hard to bear. The whole staff have been wonderfully loyal and caring. Making an effort within the rules to celebrate my 100.

Reply from Amanda Barnes, Customer Service Adviser at Hutton Village Care Home

Thank you for taking the time to leave your review. It is lovely to hear that you are happy in our care home and that you feel we made an effort for your 100th birthday we hope you enjoyed your day. Please let us know if there is anything more we can do to make your stay more comfortable.

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Review from L F (Daughter of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience

This has been a difficult time for us all, but staffing levels are now improving, and the home does have many staff who have been with the home for some years. Activities which have taken place should now be able to and have started to increase. My mother, who is not the easiest person to cope with

when it comes to her personal care, is always treated with kindness and respect. All the staff I find are very helpful.

Reply from Amanda Barnes, Customer Service Adviser at Hutton Village Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that you feel your mother is always treated with kindness and respect and that you find our staff helpful. We hope to continue providing your mother with the best possible care.

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Review from Christine B (Niece of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience

A caring, clean and well-run care home with beautiful grounds and amazing staff who really are the jewel in the crown of this establishment. With two and a half years of challenges, they have managed to overcome them all and even when visiting was not possible the relatives of the residents were secure

in the knowledge that their relatives were receiving the very best of care.

Reply from Amanda Barnes, Customer Service Adviser at Hutton Village Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your loved one in our care and feel as though they are receiving the best care. Thank you for choosing Hutton Village for your loved one's stay.

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Review from G D (Son of Resident) published on 14 June 2022
Submitted via Website • Report

Overall Experience

The home has done incredibly well to weather the last two years of the pandemic in such a good way. It's not been easy for anyone, but I never heard any staff complaining, and everyone pitched in when needed to. Contrary to other reviews I felt we were kept fairly well appraised of the changes in rules,

yes perhaps it wasn't always as clear as it could have been, but the rules were coming from central government not from the home management. Residents were protected by being restricted to their rooms, and as a consequence outbreaks were small, contained and not fatal to residents (sadly one carer did die at the start of the pandemic). Some things at times weren't perfect, but if you have staff off self-isolating so they don't infect the residents, temps are required and at times, they didn't hit quite the same high standards the permanent staff have within the home. Things are definitely on the up now, and Dad is happier.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hutton Village Care Home

Thank you for your feedback, we really appreciate you taking the time to write a review.

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Review from P S (Son of Resident) published on 11 April 2022
Submitted via Website • Report

Overall Experience

My mum has been in the home for near 3 years now. It was a great place to be and she was very very happy there, then along came Covid.
The home has done well to keep residents safe during this time but at a cost to the quality of life for residents and relatives.
The home has not kept relatives

and residents up-to-date with constant rule changes, residents have been confined to their rooms when covid outbreaks occur and visits stopped. The home did away with their pod visits when it would have been helpful to have kept it.
The whole episode has led to mum feeling low, bored, confused and frustrated. This has led to myself and my sister having a more stressed relationship with the home management that has struggled in my opinion to deal with the situation.
It’s clear from what we understand from mum and communication with the home that staff shortages exist and this compounds the difficulties. However I do not have any sympathy for BUPA on this, they make a millions £.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hutton Village Care Home

Thank you for taking the time to leave us your feedback. We appreciate things have been difficult due to the pandemic. We follow all guidance put in place by Public Health England, this is updated frequently and we are working hard to keep both residents and our staff safe. We hope that with restrictions now easing that your Mum can enjoy her time with us again. Please let us know if there is anything further we can do to help resolve this situation.

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Review from Pauline S (Daughter of Resident) published on 21 April 2021
Submitted via Website • Report

Overall Experience

Our elderly mum recently needed another spell of respite at this excellent facility. Once again, the entire team were understanding, responsive and very welcoming. Unfortunately, due to the Covid isolation period, I was unable to visit, but I cannot praise the team highly enough for their professionalism

whenever I made contact with them. Having received the rest and support she needed, Mum is back in her own home. Thank you all.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hutton Village Care Home

Thank you for your lovely review. It's great to hear you felt so supported and welcomed back into the Hutton Village family, even better to hear that your Mum is now recovered enough to have returned home. Thank you for choosing us for her convalescence care.

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Review from Kay J (Daughter of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience

My mother was in the home for four months until she passed and while she was there the staff could not do enough for my mother. They were kind and compassionate. Also, the girls on the reception were always very helpful and were able to answer any questions. It was a difficult time because of Covid

but I was able to visit her in her room. Thank you all so much.

Reply from Melanie Cope, Customer Service Adviser at Hutton Village Care Home

We would like to start by offering our most sincere condolences for your loss. If there is absolutely anything we can do to ease this difficult time for yourself, please do let us know. We are happy to hear our staff kept you well informed and were helpful. Thank you for leaving such a lovely review, we will be sure to pass your words on.

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Review from L W (Sister of Resident) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience

Although my sister was with you for a short time, her care was excellent. Thank you.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Hutton Village Care Home

We really appreciate you taking the time to leave us such kind comments. Please let us know if there is anything else we can do for you or your family.

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Review from Daphne T (Resident) published on 27 November 2020
Submitted via Postal Card • Report

Overall Experience

I am 98 and have been in this home for three years. I have been happy here, with such a well kept home, good room and wonderful, large gardens. All the staff are very efficient and caring. Lockdown has meant drastic curtailing of activities but great efforts have been made to keep us going in spite

of no visitors or entertainers and other restrictions. We try to keep cheerful and hopeful but miss our family and friends.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Hutton Village Care Home

Thank you for the lovely review, we are happy to hear you're so settled at the home.

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Hutton Village Care Home

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