Hutton Village Care Home

Hutton Village, Hutton, Brentwood CM13 1RX
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9.8 65 Reviews
  • Hutton Village Care Home, Brentwood
Hutton Village has well trained, experienced staff who strive to provide a high standard of residential and nursing care, convalescence, palliative care and respite. Round the clock care and support are delivered with a warm and compassionate approach promoting the dignity, respect and independence of each individual at all times.

They’re here when you and your loved ones need them most. For planned respite or last- minute trips. A safe space to recover after an operation. To experience what their home’s like before moving long- term. To just relax. Whatever the reason, their doors are open.

Originally the village school, the home is decorated to a high standard and is homely and comfortable. There is a lovely garden with lots of sunny and shady places to sit and enjoy, including a pond and a sensory garden. There is a number of choices of bedrooms, all are ensuite, and many enjoy views of the garden and surrounding countryside. The rooms are fully equipped, however, residents are encouraged to bring their own personal possessions if they choose, to ensure they feel at home.

The in-house chef provides nutritionally balanced meals for residents and always offers both a cold and hot option at each mealtime. Residents can enjoy a variety of snacks and cakes throughout their day. The team are happy to discuss individual dietary requirements and preferences.

They have a well-developed programme of activities led by activities coordinators, and there are regular entertainers such as musicians, visits from Pet Therapy dogs, a monthly church service, quizzes, games, films and individually tailored sessions.

Follow the home on Facebook to find out more about the great that go on day to day. Search Bupa UK Hutton Village Care Home.

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Care Provided by Hutton Village Care Home

  • Primary Care Categories
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Ruth Duarte (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Hutton Village Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


Hutton Village Care Home Reviews (65)

Total of 65, showing 41-60
9.8

Hutton Village Care Home has a Review Score of 9.8 (9.828) out of 10, based on 25 reviews in the last 2 years. Over all time Hutton Village Care Home has 65 reviews.

Overall Experience

  • 55
  • 9
  • 0
  • 1
  • 0

Date Published

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Review from Selina J (Daughter of Resident) published on 4 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot commend all the staff at Hutton Village Nursing Home highly enough, it is a friendly and comfortable environment where the residents are extremely well looked after. My mum is very happy there, has made friends with residents and staff who she regards now as an extended family. The activities
provided are wonderful too.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Hutton Village Care Home

We really appreciate you taking the time to leave us such lovely comments.


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Review from S B (Daughter of Resident) published on 2 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During covid, the home has been outstanding in their precautions which has been proved by the results. Do get disappointed sometimes when staff say they will do something but do not carry it out. On the whole, however, satisfied with the home.

Reply from Greta Narbutaityte, Customer Adviser at Hutton Village Care Home

Our resident’s health and well being is an absolute priority. Please let us know if there is anything else we can do for you or your family.


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Review from Elizabeth W (Daughter of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since October 2018, from the moment she arrived she was made to feel safe and very well cared for. The amazing staff go way beyond their role to provide genuine friendship for residents that have been greatly appreciated during the lockdown. All nursing and care given is
of a very high standard and always given showing great respect. Very important in maintaining dignity. They have done a wonderful job of keeping everyone well and safe.

Reply from Greta Narbutaityte, Customer Advisor at Hutton Village Care Home

We are very happy to hear you are satisfied with the quality of our care. Thank you for your kind words.


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Review from Margaret M (Daughter of Resident) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Hutton Village care home for 2 1/2 years and received what I consider to be the best possible care. She sadly passed away on 7th June 2020 and I can only add that the care she received at the end was both excellent and loving. I was lucky to be allowed into the home to be with her at the
end for which I will be eternally grateful. My dad is still in the home and receiving the same excellent care.

Reply from Emily Wilson, Customer Services Adviser at Hutton Village Care Home

Thank you so much for sharing your kind words with us. We are so pleased that you contend with the care that Hutton Village is providing. We are very happy to hear you can feel at ease with your Father in our care, however, we are saddened to hear about your loss. Please let us know if there is anything else we can do for you or your family.


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Review from K D (Resident) published on 24 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased to be in the home, and it meets all the needs that I could not have achieved living alone. Staff can't verify my need for hot food and drinks etc; hot food should be served on hot/warm plates and dishes.

Reply from Emily Wilson, Customer Services Adviser at Hutton Village Care Home

Thank you for your feedback. We have a genuine regard for all of our residents. We will discuss your feedback with the home’s manager to help us continually improve our service.


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Review from D T (Resident) published on 17 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My two and a half years here have been happy, and I feel the staff here are my family! "Lockdown" has been difficult, but all efforts made to keep residents well and sympathetically treated.

Reply from Greta Narbutaityte, Customer Adviser at Hutton Village Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else, we can do to help.


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Review from Gwen A (Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been to another home and much prefer Hutton Village. Staff are very approachable. The garden is lovely. Plentiful food but not quite the same as home. Activities could not be better.

Reply from Greta Narbutaityte, Customer Adviser at Hutton Village Care Home

We are very happy to hear you are satisfied with the quality of our care. Thank you for your praise.


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Review from Linda L (Daughter of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is currently a resident at the home and we are very happy with the care she receives. The staff are always professional and extremely caring and supportive of the residents. The home itself is well furnished and lots of the rooms have views of the large beautiful garden.
The home organise
various fetes and events in the gardens for the residents and relatives to enjoy and the atmosphere is of an extended family.
The staff during the pandemic have all been amazing and have kept all the relatives informed of their loved ones day to day via a WhatsApp group and Facetime, which has bought us all closer together and reassured us in these worrying times.

Reply from Greta Narbutaityte, Customer Advisor at Hutton Village Care Home

We are very happy to hear you can feel at ease with your mother in our care and thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else we can do to help.


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Review from Maeve W (Daughter of Resident) published on 28 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has been in Hutton Village Nursing home for 6 years now and the care has been excellent. Mum is treated with dignity by most of the staff. All issues when raised have been dealt with promptly and professionally.

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Review from C T (Daughter of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring, happy environment. Very approachable. We have found that if we have any concerns they are dealt with very quickly. We count ourselves very lucky to have found Hutton Village and our mum, who is the most important person, feels safe and secure there.

Reply from Greta Narbutaityte, Customer Adviser at Hutton Village Care Home

Thank you for trusting us with your mother's care. We really appreciate the kind comments.


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Review from C B (Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here since December 2017 and must say every day has been a pleasure.

Reply from Greta Narbutaityte, Customer Advisor at Hutton Village Care Home

Thank you for taking the time to leave such a lovely review. We appreciate the kind words.


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Review from S T (Daughter of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was not in Hutton Village for very long as she sadly passed away. The love and kindness shown to her, myself and my family were outstanding. For some, it was their first experience of care homes and it changed their perception. Care in later life can be productive and happy.

Reply from Greta Narbutaityte, Customer Adviser at Hutton Village Care Home

We are saddened to hear about your loss. Hopefully, you can go away from this feeling like your mother received the best possible care. Thank you for trusting us with your mother's care.


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Review from Jennifer C (Sister of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother experienced excellent care at Hutton Village in the 4 months he was a resident there. He was very appreciative of the kindness and assistance received from the staff and particularly the efforts to take him out for visits to the seaside, parks and coffee shops in a vehicle adapted for wheelchairs.
We feel his last days there enabled him to pass away in a comfortable and peaceful environment.

Reply from Greta Narbutaityte, Customer Adviser at Hutton Village Care Home

Thank you for your kind words. We are saddened to hear about your loss. Hopefully, you will come away from this feeling like your brother received the best possible care.


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Review from Pauline B (Daughter of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father have both received exceptional care in this home.
The staff are friendly and always respond to any concerns that we have.
The home is always clean and welcoming.
Nothing is too much trouble even when my mother is being particularly awkward.

Reply from Josephine Gauphor, Customer Adviser at Hutton Village Care Home

Thank you for your review of Hutton Village Care Home. We are pleased to hear that your parents had a positive experience at the home and appreciate your comments regarding the home always being clean and welcoming. We will share your comments with the home manager. The Bupa Customer Care Team


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Review from J N (Daughter of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum moved to Hutton Village 2 years ago when it was no longer safe for her to live alone following a nasty fall and worsening memory. We visited many homes before choosing Hutton Village and are very pleased we waited to find the right one for mum. The staff at Hutton Village are friendly, caring
and look after mum very well. Her mobility has improved since she moved and she enjoys the varied programme of activities.
The home has a nice family atmosphere and the staff have time for the family as well as mum. We are very happy with our choice.

Reply from Gabriella Mills, Customer Adviser at Hutton Village Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about Hutton Village. We are glad that your Mum is enjoying the activities at the home and you are happy with your choice. Your comments will be shared with the home's manager. The Bupa Customer Care Team.


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Review from P W (Daughter of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family are absolutely 100% certain that Hutton Village Care Home is the best place for Mum and would recommend it. From the first phone call to the home we have been treated with first-class professionalism. The home is kept very clean and smells fresh and welcoming. Yes, it is expensive, but with
qualified nurses and experienced staff, this is a better option than staying in her own home. Mum is very well looked after and all the staff take time to listen to her needs. Mum needed urgent respite care and this was our first choice. After a spell in hospital we realised her stay needed to be permanent. Despite her protest at going into a care home she has settled in and now actually realises that she still has choices and is treated with respect and dignity. All the staff, from domestic to management, are very caring, approachable and put residents' needs on high priority. The outings are brilliant and families are included in events eg residents and relatives meetings. When Mum lived on her own she was prone to feeling lonely, now she has someone to talk to 24/7.

Reply from Gabriella Mills, Customer Advisor at Hutton Village Care Home

Thank you for your review. We are pleased to hear that your family has had a positive experience with Hutton Village Care Home and that your Mum has settled in. We appreciate your comments and glad to hear that your Mum is being well looked after. We will share your feedback with the care home's manager. The Bupa Customer Care Team.


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Review from J H (Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here over 2 years and feel very settled as all the staff are so kind and helpful, and would recommend this care home to other people.

Reply from Holly McGough, Customer Advisor at Hutton Village Care Home

Thank you for your review. We are pleased to hear about your positive experience at the home and appreciate your comments. We are glad that you are happy with your stay at the home and will share your comments with the manager. The Bupa Customer Care Team.


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Review from M W (Wife of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well run home with a caring atmosphere. The staff are very attentive to the residents. There is a good daily routine with daily activities on weekdays, such as quizzes and games. Singers and magicians are engaged to entertain and live animals are occasionally brought in. There are also outings
twice a week to local cafes which the residents enjoy.
Seasonal celebrations such as Easter, Halloween, bonfire night and Christmas are lovely times at the home with summer fairs and Christmas fairs. All are well attended by the supportive staff, residents and families of staff and residents. The staff always take an active part in these activities.
The standard of personal care is good but on some occasions on the weekends, the personal care is not quite so good.
The staff are approachable and friendly and take all suggestions and complaints seriously.

Reply from Jayne Duck, Customer services administrator at Hutton Village Care Home

Thank you for your review and kind words. It is so nice to hear that the different activities are enjoyed by everyone and always different things to look forward to.


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Review from L P (Daughter of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 95-year-old mother spent the last 2 weeks of her life in Hutton Village and the care and help she received could not be faulted.
All staff from the manager, deputy manager, receptionist and nurses and carers were all so very professional and caring.
Such a lovely care home.

Reply from Jayne Duck, Customer services administrator at Hutton Village Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words about our staff.


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Review from S N (Friend of Resident) published on 6 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My late mother and late father both stayed at this home for several years. They were treated with dignity and respect. The staff are wonderful and caring, including the kitchen staff, housekeeper laundry ladies and handyman and especially activities leader. I still go in from time to time to visit the
residents and I am always made to feel welcome.

Reply from Jayne Duck, Customer Services Administrator at Hutton Village Care Home

So sorry to hear of you loss. Please accept our condolences. It is great to hear that you still go and visit the other residents and this must bring back happy memories of your parents.


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Current Review Score: 9.8 (9.828)

Overview of Review Score

The Review Score of 9.8 (9.828) out of 10 for Hutton Village Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.828 for Hutton Village Care Home is calculated as follows: ( (257 Excellents x 5) + (21 Goods x 4) + (7 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 290 Ratings = 4.828

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hutton Village Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Feb 2025

Hutton Village warmly welcomes those in need of nursing or residential care. Originally the village school, our old stone building has been carefully extended to provide lots of modern comforts, while retaining many of its original features.


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