On-site parking available.
Hutton Village Care Home has a Review Score of 9.8 (9.828) out of 10, based on 25 reviews in the last 2 years. Over all time Hutton Village Care Home has 65 reviews.
Review from A N (Resident) published on 26 June 2017
Submitted via Postal Card •
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Reply from Jayne Duck, Customer Services Administrator at Hutton Village Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
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Review from Roger H (Son of Resident) published on 26 May 2017
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Reply from Simone Berkeley, Customer Service Advisor at Hutton Village Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
The Bupa Customer Care Team.
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Treated with Dignity
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Value for Money
Review from Debbie A (Daughter of Resident) published on 18 May 2017
Submitted via Postal Card •
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Reply from Simone Berkeley, Customer Service Advisor at Hutton Village Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about the service you have received, we take on board your comments about our staff at the home and will share your comments with the home’s manager.
The Bupa Customer Care Team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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Safety / Security
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Value for Money
Review from James L (Son of Resident) published on 2 May 2017
Submitted via Website •
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Reply from Jayne Duck, Customer sercices administrator at Hutton Village Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E R (Daughter of Resident) published on 20 April 2016
Submitted via Postal Card •
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Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Activities
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Safety / Security
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Value for Money
The Review Score of 9.8 (9.828) out of 10 for Hutton Village Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.828 for Hutton Village Care Home is calculated as follows: ( (257 Excellents x 5) + (21 Goods x 4) + (7 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 290 Ratings = 4.828
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Hutton Village Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 24 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 Feb 2024
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 25 Feb 2025
Hutton Village warmly welcomes those in need of nursing or residential care. Originally the village school, our old stone building has been carefully extended to provide lots of modern comforts, while retaining many of its original features.
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