St Joseph's Nursing Home

Manor House, Gay Bowers Road, Danbury, Chelmsford CM3 4JQ
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9.7 50 Reviews
  • St Joseph's Nursing Home, Chelmsford
St Joseph's Nursing Home offers a skilled environment and versatile living for older people with care needs, as well as employing a team qualified in palliative care.

Together with quality care, the service is committed to independence, with provider Forest Pines known for helping a wide range of individuals through tough and challenging circumstances.

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Care Provided by St Joseph's Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Forest Pines Care Ltd
  • Person in charge
  • Jonet Ilagan (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (13)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for St Joseph's Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,625 – £1,625
    • Self-Funded Residential Dementia Care £1,625 – £1,625
    • Self-Funded Nursing Care £1,625 – £1,625
    • Self-Funded Nursing Dementia Care £1,625 – £1,625
    • RESPITE Self-Funded Residential Care £1,625 – £1,625
    • RESPITE Self-Funded Residential Dementia Care £1,625 – £1,625
    • RESPITE Self-Funded Nursing Care £1,625 – £1,625
    • RESPITE Self-Funded Nursing Dementia Care £1,625 – £1,625

  • Hairdressing and chiropody are excluded in this price and paid by invoice to the supplier of these services.
  • (these prices are only a guideline, please contact St Joseph's Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting 24/7


  • Parking

  • Parking available at front of property


St Joseph's Nursing Home Reviews (50)

Total of 50, showing 1-20
9.7

St Joseph's Nursing Home has a Review Score of 9.7 (9.682) out of 10, based on 14 reviews in the last 2 years. Over all time St Joseph's Nursing Home has 50 reviews.

Overall Experience

  • 35
  • 14
  • 1
  • 0
  • 0

Date Published

50
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Review from K A (Daughter of Resident) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is looked after with genuine care and consideration for her needs, and is able to enjoy moments of happiness during her slow inevitable decline as dementia progresses. Staff know her, and us as family.

Reply from Michelle Montealegre, Deputy Manager at St Joseph's Nursing Home

Thank you for your kind words. Your mum and all the residents are our inspiration and motivation to continue delivering the highest quality care to the best of our ability.


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Review from J G (Daughter-in-law of Resident) published on 27 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When my mother-in-law arrived at St Joseph's, she was very unwell, frightened, lonely and totally shut down. It has been a privilege to see her change to a happy, contented, engaged and relaxed lady.
Thank you to all the staff, that have made this possible; you are all amazing!

Reply from Jonet Ilagan, Manager at St Joseph's Nursing Home

Thank you so much for your kind words. We're truly touched to hear about the positive transformation your mother-in-law has experienced during her time with us. It's an honour to have her with us care for her at St. Joseph's. We are so glad she feels happy, engaged, and relaxed. Our team is dedicated to providing the best care possible, and your appreciation means the world to us. We'll continue to support her with the same compassion and dedication. Thank you again for taking the time to share your experience.


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Review from M G (Son of Resident) published on 27 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is extremely reassuring to know my mum is safe and warm and receives a very high level of care. All of the staff are friendly and professional and I couldn't wish for her to be anywhere else.

Reply from Jonet Ilagan, Manager at St Joseph's Nursing Home

Thank you so much for your thoughtful review. We are so glad to hear that you feel reassured knowing your mother is safe, warm, and receiving the highest level of care. Our team is dedicated to providing both professional and compassionate support, and your kind words mean a lot to us. It's a privilege to care for your mum, and we're grateful for the trust you've placed in us.


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Review from C T (Daughter of Resident) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff seem welcoming and empathetic. They seem to form relationships with residents similar to a friendship, getting to know their likes, dislikes, interests and hobbies. Staff always make time to answer questions and settle concerns.

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Review from N H (Daughter-in-law of Resident) published on 30 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The residence is kept clean and tidy albeit in some areas looking tired. The outside area appears at times neglected, poor attention is provided to the smoking area, as it is over filling and cigarette butts are scattered over the floor. We do feel the main residence should be updated (new lift fitted)
etc., and prioritised before the extension. At present the home appears understaffed at weekends and you can be waiting 15 minutes for the door to be opened to visit your relative. The staff are very caring and we are confident in knowing our relative is being well treated and looked after which is the most important factor. We have to be honest and say that we feel standards have dropped in recent months, but overall happy with the service.

Reply from Jonet Ilagan, Manager at St Joseph's Nursing Home

Thank you for your feedback. We truly value both the positive comments and the constructive points as they provide insight into how we can continually improve our service. We're glad to hear that you feel confident in the care your relative is receiving and that our staff's dedication and compassion have stood out to you. It means a great deal to our team. We also want to acknowledge the concerns you raised, and we are aware of some of these issues. Rest assured that we have an action plan already in place to address these areas. We are sorry to hear that you feel our standards have declined in recent months, and we take this concern very seriously. Maintaining high standards is our priority, and we are actively reviewing our processes to understand any areas where we may need to refocus. Thank you again for trusting us with your loved one's care. Should you wish to discuss any specific concerns in more detail, please feel free to reach out directly.


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Review from M C (Daughter of Resident) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was cared for with kindness and efficiency for the last few days of her life. I wish we had found St Joseph's earlier for her. Kindness extended to family members as well. Also was aware of other residents being cared for and all was very good. Sadly my mum was too poorly to eat so can't review
food but it smelt delicious!

Reply from Jonet Ilagan, Administrator at St Joseph's Nursing Home

Thank you so much for your kind and heartfelt words. It means a great deal to us that you felt she was cared for with kindness and efficiency. While we wish we could have supported her earlier, we are grateful that we at St. Joseph's were able to provide comfort and care when she needed it most.


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Review from B V (Son of Resident) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent attentive staff who focus on the residents and family. They are always courteous, deliver resident-specific care and listen to family and residents carefully. I can not praise the team enough from the healthcare assistants to the senior nurses in charge. The location and grounds are peaceful,
pleasant and calming. The rooms are very clean. There is a sense of community facilitated by the staff who are the beating heart of this wonderful place. Please don't change!

Reply from Jonet Ilagan, Manager at St Joseph's Nursing Home

Thank you for your wonderful feedback. We are delighted to hear that you found our staff attentive and focused not only on the residents we care for but on their families too. Your kind words mean a lot to our team.


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Review from Michael B (Son of Resident) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father went into St Joseph's in November 2023 for end of life care. During his stay, for the next ten months, I could not have asked for more. All the staff were amazing, patient, kind, attentive, caring, and respectful, especially through all the difficulties. The end was as good as it could be,
thanks to everyone at St Joseph's. Over the moon.

Reply from Michelle Montealegre, Clinical Care Manager at St Joseph's Nursing Home

We, at St. Joseph's, thank you for your kind words. Your father will be missed.


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Review from Claire R (Wife of Resident) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely home in a lovely setting. The staff were all so polite and always willing to help with any problems, very clean and bright rooms were immaculate. Constant care was provided always, all staff were so kind and considerate. From cleaners, kitchen staff and nursing personnel are always available.
Palliative care was excellent.

Reply from Jonet Ilagan, Manager at St Joseph's Nursing Home

Thank you so much for your kind words. It means a lot to our team!


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Review from G B (Daughter of Resident) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been here since June and you really can't fault the staff in any way. Mum is tube feed but from what I've seen and smelt the food seems lovely. Staff are always kind and always listen to your worries and inform us of my mum's day and the care she has had when we arrive. Yes, some rooms are
a little tired looking but I can see they are getting around to decorating all the rooms and it's very clean. Nothing is any bother for anyone and my mum is settled, comfy and feels safe. Also, the doctors they use are excellent as well. As a family, we come here daily and they don't mind us being here as long or as late as we want to be. For information, my mum has had a stroke.

Reply from Michelle Montealegre, Clinical Care Manager at St Joseph's Nursing Home

Thank you so much for your kind words and positive feedback about the care your mum is receiving. We're truly honoured to have the opportunity to care for her and are delighted to hear that our efforts are making a difference in her life after the stroke. Your recognition of our work means a great deal to us. It is feedback like yours that inspires and motivates our staff to continue the home's commitment to excellence. Please know that we are here for her and for all of you in the family. If there is anything more we can do to enhance your mum's experience, do not hesitate to reach out.


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Review from Brenda H (Sister of Resident) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault this care home at all. All the staff were very kind, friendly people. Unfortunately, my sister wasn't there for long, but she was looked after really well Everything was kept nice and clean and they took extra time to purée all my sister's food for her. Would highly recommend it.

Reply from Jonet Ilagan, Manager at St Joseph's Nursing Home

Thank you for your kind words. It means a lot to us.


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Review from Linda R (Daughter of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at St Joseph's ae caring and friendly. Nothing is too much trouble for them and they make time for you whether you are a resident or a relative. I cannot recommend them enough.

Reply from Jonet Ilagan, Administrator at St Joseph's Nursing Home

Thank you Linda R for your kind words. We greatly appreciate your feedback.


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Review from David M (Son of Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and affection St Joseph's showed my relative was incredible. I will always be so grateful as to how well they looked after him, as well as me and my family. Nothing was too much trouble for them. Thank you all so, so much!

Reply from Joanne Scott, Home Manager at St Joseph's Nursing Home

Thank you so much for your review and I will pass on to the staff.


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Review from Ann M (Wife of Resident) published on 6 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always welcoming to me on my arrival. I am updated regularly on any new aspects regarding my husband's care. Any skin problems are dressed often before I am aware of their needs.
My husband is completely bedbound, with only real movement being along his right arm, and staff were able to advise
me on suitable replacement clothing. Dressing him in his formed shirts and tops had become too painful for him to cope.
Staff all chat with him and are well aware of his likes and dislikes. On days when speaking is not his preferred way of communicating, they follow his eye and hand movements to get yes or no answers and following a preference improves his mood or comfort.
While I was on a week's holiday, he was beautifully cared for. I found him relaxed and happy on my return; this did not happen a year ago in his previous care home.

Reply from Joanne Scott, Home Manager at St Joseph's Nursing Home

Thank you for your kind review, and I will pass this on to all of the staff.


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Review from H A (Daughter of Resident) published on 8 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred to the home when she was poorly. The care she continued to get from the team is outstanding. Being a nurse myself, I will recommend a loved one to be placed in this care facility. Staff are friendly and show alot of interest in the patient's wellbeing. My mother is now doing
very well, and I'm not worried knowing that she is in good hands. Thanks to all the staff and the health care team.

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Review from A H (Respite Resident) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I spent nine days of respite care in St Joseph's and found the staff caring, compassionate and cheerful. The food was clean and well decorated. The PPE admission assessment could have been a bit more comprehensive, but all issues there were resolved within a couple of hours of admission. Excellent facility.

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Review from Alan P (Nephew of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Before my uncle arrived, I phoned. A young man was so kind and helpful. I already like the place before he had even arrived. A nurse took us to uncle. Again so kind, had all the time in the world for us. Even made me a tea. Then while we were still visiting, a nurse came to feed Uncle. She was so caring,
always talking to him, no rush feeding him. He was only there two days, but the best two days possible.

Reply from Joanne Scott, Home Manager at St Joseph's Nursing Home

Thank you for your kind review, which I will pass on to the staff.


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Review from Y A (Daughter of Resident) published on 31 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff, courteous, professional, lovely rooms, beautiful grounds and excellent food.

Reply from Joanne Scott, Home Manager at St Joseph's Nursing Home

Thank you for your lovely review which I will pass on to all of the staff.


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Review from M A (Brother of Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Following a severe stroke, my sister was admitted to St Joseph's and whilst there, she was looked after very well. The staff were always kind and considerate and made sure she did not suffer in her last days.

Reply from Joanne Scott, Home Manager at St Joseph's Nursing Home

Thank you for your review. Unfortunately, your sister was unable to fully participate in our activities due to her advanced health condition but she was visited daily by the activities team for one to one attention. As a fully-funded client the value for money is extremely good and the care is of a high standard as shown by our most recent CQC report and 5-star kitchen rating.


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Review from L J (Wife of Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in this nursing home since February 2017. The care in this home is excellent. He is always clean, well-fed and his every need is taken care of. I am always informed of any change in his care plan. Even though he is bedridden, he is still included in the entertainment.

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Current Review Score: 9.7 (9.682)

Overview of Review Score

The Review Score of 9.7 (9.682) out of 10 for St Joseph's Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.682 for St Joseph's Nursing Home is calculated as follows: ( (117 Excellents x 5) + (26 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 154 Ratings = 4.682

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Joseph's Nursing Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about St Joseph's Nursing Home

What types of Care is St Joseph's Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Joseph's Nursing Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does St Joseph's Nursing Home have?

There are 41 Single Rooms.

What are the Facilities & Services at St Joseph's Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St Joseph's Nursing Home to the centre of Chelmsford?

5.4 mile(s) as the crow flies, distance by road may be significantly further.