The Lawns Care Home

Lawn Lane, Springfield, Chelmsford CM1 7JB
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9.5 47 Reviews
  • The Lawns Care Home, Chelmsford
Nestled in a quiet residential spot not far from the centre of Chelmsford, the home welcomes anyone in need of nursing, residential, convalescence, respite and palliative care. They also offer support for those living with a physical disability.

They’re here when you and your loved ones need them most. For planned respite or last-minute trips. A safe space to recover after an operation. To experience what the home’s like before moving long-term. To just relax. Whatever the reason, their doors are open. Advanced bookings available.

The home offers bright and homely interiors with ensuite bedrooms. Large landscaped gardens, a bright sun loggia and a furnished patio area that provide the ideal setting to relax. Equipped with a 24-hour call system, the highly trained staff and experienced staff are always on hand to provide professional care and support.

Residents can enjoy views of the garden during mealtimes in the dining room. The chef manager ensures that all residents’ nutritional needs are met with appetising meals created by the home’s dedicated chef.

Whether residents wish to continue pursuing a favourite hobby or would like to take part in a new pastime, the activities staff work hard to ensure their needs are met. Activities such as exercise classes and games are regularly organised, and a mobile library and entertainers are often on the events calendar.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa The Lawns Care Home.

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Care Provided by The Lawns Care Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Christine Jennings (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Lawns Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


The Lawns Care Home Reviews (47)

Total of 47, showing 1-20
9.5

The Lawns Care Home has a Review Score of 9.5 (9.469) out of 10, based on 15 reviews in the last 2 years. Over all time The Lawns Care Home has 47 reviews.

Overall Experience

  • 30
  • 13
  • 2
  • 1
  • 1

Date Published

47
3
10
15
32

Review from Chris H (Husband of Resident) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very pleased with the care my wife has received over the last 3 months. The staff have been very well trained and are always keen to perform their duties professionally whilst retaining that personal touch. They often have to deal with difficult situations but are able to deal with these
in a sympathetic manner.
I have also been impressed with the way that the home is organised to provide the necessary care with meticulous record keeping. On a few occasions, my wife has said that her room is not warm enough and we have heard this comment elsewhere. The admin staff, too, have been most helpful.

Reply from Maria Ricketts, Customer Care Adviser at The Lawns Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your wife in our care. We will discuss your feedback with the home's manager to help them continually improve their service and we can look to making sure your wife's room is always at an appropriate temperature.


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Review from Martin H (Son of Resident) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent 4 years at The Lawns Care Home. The staff were amazing, friendly and always went the extra mile. He felt safe and secure and loved the daily activities provided by the home. In his final days they provided him with love, care and maintained his dignity. Their support to my family during
this difficult time was simply 1st class. Thank you!

Reply from Fran Donno, Customer Service Adviser at The Lawns Care Home

We appreciate you taking the time to leave us your comments. We are glad to help you and your family through such a difficult time and we hope The Lawns Care Home did everything possible to support you. It is so lovely to hear that your father felt "Safe" and "Secure" in our care and that he was treated with the utmost respect and love. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from H L (Daughter-in-law of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I are very pleased with the care and attention his mother gets from from the staff at The Lawns. We know that we are leaving her in safe and caring hands.

Reply from Rosie Smith, Customer Advisor at The Lawns Care Home

Hello and thank you for taking the time to leave the staff at The Lawns Care Home such a lovely review. It is always amazing to hear the family of our residents feel comfortable leaving their loved one in the home. We understand the process can be a stressful one and it is brilliant you can trust our staff and find them to be safe and caring.


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Review from P B (Friend of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend who was 97 spent the last two weeks of his life in The Lawns having been discharged from hospital. We were so pleased with how they nursed him at the end of his life. I cannot speak too highly of the nursing care and the overall experience. I would have no hesitation in recommending the home.

Reply from Maria Ricketts, Customer Care Adviser at The Lawns Care Home

Thank you for your lovely review. We are glad to have helped you and your family through such a difficult time. We are saddened to hear about your loss. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from S S (Daughter of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Unfortunately, my mother had to go to hospital for six days after a server nosebleed, but when she returned to The Lawns, the staff were very good, helping her to readjust. I find all the care staff very caring and patient.

Reply from David Mclean, Customer Service Adviser at The Lawns Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time and we hope The Lawns did everything to make the readjust as easy as possible. It is always nice to hear words like "very caring and patient" being used to describe our care. We hope to continue providing your mother with the best possible care.


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Review from Mary S (Sister of Resident) published on 18 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are quite attentive. Maybe walk by of rooms could be more frequent - just to check all is ok.

Reply from Fran Donno, Customer Service Adviser at The Lawns Care Home

We appreciate you taking the time to leave us your comments. We hope The Lawns Care Home did everything possible to make the transition as easy as possible. We have a genuine regard for all of our residents, so we will discuss your feedback with the home's manager to help them continually improve their service.


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Review from David R (Husband of Resident) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at this home for the past three months, receiving full nursing care and round-the-clock assistance due to her inability to leave her bed. From the moment we stepped through the doors, it was evident that The Lawns Care Home prioritises the well-being and comfort of its residents.
The staff exude warmth and empathy, creating an atmosphere that feels more like an extended family rather than a clinical facility. Despite the challenges my wife faces in her mobility, the caregivers have gone above and beyond to ensure her comfort and dignity are upheld at all times. The home has exceeded our expectations. The combination of compassionate care and cleanliness makes it a standout choice for anyone seeking a nurturing environment for their loved ones. We are grateful to the staff for their unwavering dedication and care that have shown.

Reply from Grace Langfield, Customer Service Adviser at The Lawns Care Home

Thank you for taking the time to leave your review. It is always lovely to hear words like warmth and comfort being used to describe our care and we are so pleased you both feel a part of our Bupa family. Please let us know if there is anything else we can do to make your wife's stay as comfortable as possible.


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Review from Stephen T (Son of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into The Lawns Care Home in January 2024. She was made to feel very welcome immediately and is very happy there. The care is excellent and the staff are all so friendly, professional and kind. She really enjoys all the daily activities which are very varied and inclusive. We know she
is happy and in safe hands.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Lawns Care Home

Thank you for your lovely review. It is so nice to hear that your mother feels safe, fulfilled and happy at The Lawns. We hope to continue providing your loved one with the best possible care.


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Review from Carol C (Daughter of Resident) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Our mum 94 went into The Lawns, grateful to be in a BUPA facility. She is full mind, yet bedridden. The experience was difficult. Mum was in an end room on the 1st floor, staff only came to facilitate her being alive. They fed, watered, changed her. Communication was at times difficult, some days she
saw and spoke to no one. Food was delivered cold to her room. I went in daily and witnessed this, as did other family members. Told frequently she is old and dying, and we saw her weight and mental health were faltering, she had fear. May 23 we had to get her out of The Lawns or lose her. Since then, I have communicated upset with The Lawns. I have photos and evidence to back my words. I have been told a full investigation has been done and things have changed. I trust this is the case, as no vulnerable person old or young should have anything other than care and respect and be given the quality of life they deserve. Mum is now 96, in a caring home, essentially healthy, just old but happy. Please be vigilant.

Reply from Grace Langfield, Customer Service Adviser at The Lawns Care Home

We appreciate you taking the time to leave us your comments. Our residents health and wellbeing is an absolute priority so we will discuss your feedback with the home manager to help them continually improve their services.


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Review from J W (Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly and caring. The atmosphere is friendly and activities are varied and enjoyable. The home is kept clean and tidy and very comfortable. The food is wonderful and a different menu for every day.

Reply from Grace Langfield, Customer Service Adviser at The Lawns Care Home

Thank you for your feedback. It is always nice to hear words like friendly and caring being used to describe the help our staff provide. Thank you for choosing The Lawns Care Home.


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Review from B S (Respite Resident) published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had an excellent recovery stay at The Lawns, a three-week stay in total following hip surgery carried out by an 'ACE' surgeon. Met some really nice people, and all the staff were very pleasant just amazing, more to add the tick boxes say it all.

Reply from Fran Donno, Customer Service Adviser at The Lawns Care Home

Thank you for your lovely review. We are so pleased to hear that you had a pleasant short-term stay at The Lawns and that you met some lovely people. It is always nice to hear from people feeling like they are cared for and looked after. Thank you for choosing The Lawns for your stay.


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Review from Judy D (Wife of Resident) published on 9 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In actual fact, the resident is my ex-husband but that wasn't on the list. Each time I visit with my daughter, I am struck anew by the quality of the care at this home, and last Friday's visit was no exception. The Lawns stands out as being outstanding. The entrance is bright and welcoming, everywhere
is spotless, and there is always a friendly face to welcome and answer any queries, and the manager is always available. Each visit I find myself saying, 'This is like a courteous 5-star hotel. I'd like to live here if the time comes when I can't cope alone.' My ex-husband is treated with such professional, expert care which is always carried out with warmth and friendliness. There are activities for him to join in and they are varied to suit all inclinations. The food is excellent, freshly cooked and attractively presented.


I cannot praise this home and staff enough. Thank you for all that you do to make one elderly man very happy and content.


Reply from Eden Tomlinson, Customer Service Adviser at The Lawns Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time. We are looking forward to see you again.


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Review from Stephanie T (Daughter of Resident) published on 21 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for over 5 years. He is extremely well looked after and he is so happy. I do not have to worry about him. The nurses and carers are very attentive and he has not been in hospital since residing at The Lawns. He has made new friends and enjoys chatting to carers and residents.
It is clean and well presented. The care staff and nurses are amazing. Everyone is so friendly and welcoming. Dad has been taken out of the home for trips which has been able to give him a new lease of life and I am so grateful.

Reply from Fran Donno, Customer Service Adviser at The Lawns Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Father in our care and we are pleased to hear that he has made friends. We are happy to hear you and your Father feel like a part of our The Lawns family. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Elayne F (Daughter of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of The Lawns now for 18 months. She went in initially for 2 weeks of respite care and made it quite clear before going in that it was just a short stay! However, after returning home for just 1 week she told us she wanted to go back. Every single carer and nurse I have ever
met on my visits has been kind, caring and professional. Mum loves it there, she hasn't been so happy in years. She feels safe and secure and has so many friends to have meals with and do activities that she loves and loves her carers who genuinely take an interest in her and spend time with her. It is hard to see a parent leave their home and go into care but the carers at The Lawns have made this transition for Mum so much easier. Thanks to you all. You seriously all deserve high praise.

Reply from Grace Langfield, Customer Service Adviser at The Lawns Care Home

Thank you for your kind words. We are so pleased to hear you can feel so at ease with your mum in our home, especially knowing she is so much happier and feels so well looked after by all of our staff. We hope to continue providing your loved one with the best possible care and we will certainly pass your comments on to the manager.


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Review from David W (Son of Resident) published on 29 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at The Lawns for the past 4 months and we are very happy with the nursing care he is receiving. Without exception the staff are friendly and helpful.
As far as I am aware all calls to nursing staff have been answered within the 8 minutes response time aimed for by the care home.

Reply from David Mclean, Customer Service Adviser at The Lawns Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your dad in our care and we hope The Lawns care home did everything possible to make the transition as easy as possible. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.


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Review from Sue G (Daughter of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at The Lawns Care Home for two months and has really enjoyed living here. It was a difficult decision for her to make to leave her lovely flat but she has been so welcomed and feels part of a new family now.
They helped her improve her mobility which has helped her be more independent.
A big thank you from my mum and from me, I can relax knowing she is safe and well cared for.

Reply from Grace Langfield, Customer Service Adviser at The Lawns Care Home

Thank you for your lovely review. We are so happy to hear you can feel at ease knowing your mum is in our care. We hope to continue providing your loved one with such excellent care.


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Review from Grant E (Son of Resident) published on 29 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Although I have limited experience of care homes I'm sure everyone would want to have the very best and friendliest care for the resident. The staff at the Lawns are so very nice to deal with and I, personally, always feel welcome to visit, and my relative that I visit always seems content, warm, well-fed,
healthy and happy. Financially, there have been a few hiccups but these have been sorted pretty swiftly. A welcoming atmosphere with professional staff is key to keeping residents and their loved ones happy and I believe that anyone would be hard-pushed to better the care at The Lawns.

Reply from David Mclean, Customer Service Adviser at The Lawns Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope The Lawns care home did everything possible to make the transition as easy as possible. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.


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Review from Daphne E (Resident) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been in The Lawns for nearly 4 weeks, recovering after admission to hospital with pneumonia. My husband, who needs care too, has been with me. We have been comfortable here. Our double room on the ground floor has patio doors to a lovely garden. The standard of cleanliness is good and the food
excellent, although we find the time of the evening meal too early for us at about 5pm, having had a full lunch around 1pm. All the care staff are helpful, caring, respectful, cheerful and nothing is too much trouble, in spite of them always being busy. As a retired graduate nurse, I often have the impression they are under pressure - i.e. too much work for too few staff. The registered nurses on each shift are professional and helpful but we usually only see them when they administer drugs. However, they do respond to requests for help in a timely manner. All in all, we have been very well cared for which has aided my recovery and will enable us to return home in a few days time.

Reply from Amanda Barnes, Customer Service Adviser at The Lawns Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that you and your husband are comfortable in our care home and enjoy our food. It is nice to hear words such as ''Caring'' and ''Cheerful'' to describe our staff. Thank you for choosing The Lawns for your stay.


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Review from Valerie G (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since January 2022, when my mum was admitted to The Lawns Care Home, we have been treated very well. From the managers to the cleaners, everyone is very friendly and obliging. The staff are caring, considerate and respectful to residents and family/friends alike. Any issues that arise are efficiently
and competently dealt with. I am very impressed with the communications made by the home relating to medical/welfare issues. Overall, we are very satisfied with the service given.

Reply from Amanda Barnes, Customer Service Adviser at The Lawns Care Home

Thank you for taking the time to leave your review, It is nice to hear words such as ''Caring'' and ''Considerate'' to describe our staff and that you feel your mum has been treated well in our home and that you feel any issues that arise are dealt with efficiently. Thank you for choosing The Lawns to care for your mum.


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Review from Robert T (Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I receive excellent care from The Lawns. I have a patio room and easy access to the garden. I love sitting outside with my grandchildren and I love pets and would like to sit with them. The food is excellent.

Reply from Amanda Barnes, Customer Service Adviser at The Lawns Care Home

Thank you for taking the time to leave your review. It's lovely to hear that you feel well cared for in our home and enjoy our food. Thank you for choosing The Lawns for your stay.


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Current Review Score: 9.5 (9.469)

Overview of Review Score

The Review Score of 9.5 (9.469) out of 10 for The Lawns Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.469 for The Lawns Care Home is calculated as follows: ( (119 Excellents x 5) + (37 Goods x 4) + (12 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 177 Ratings = 4.469

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Lawns Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Feb 2025

Nestled in a quiet residential spot not far from the centre of Chelmsford, The Lawns welcomes anyone in need of nursing or residential care. We also offer support for those living with a physical disability.


Awards / Recognitions (0)

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Frequently Asked Questions about The Lawns Care Home

What types of Care is The Lawns Care Home registered for?

Older Person Care, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Lawns Care Home provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does The Lawns Care Home have?

There are 52 Single Rooms.

What are the Facilities & Services at The Lawns Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Lawns Care Home to the centre of Chelmsford?

1.3 mile(s) as the crow flies, distance by road may be significantly further.