The Lawns Care Home

Lawn Lane, Springfield, Chelmsford CM1 7JB
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9.5 47 Reviews
  • The Lawns Care Home, Chelmsford
Nestled in a quiet residential spot not far from the centre of Chelmsford, the home welcomes anyone in need of nursing, residential, convalescence, respite and palliative care. They also offer support for those living with a physical disability.

They’re here when you and your loved ones need them most. For planned respite or last-minute trips. A safe space to recover after an operation. To experience what the home’s like before moving long-term. To just relax. Whatever the reason, their doors are open. Advanced bookings available.

The home offers bright and homely interiors with ensuite bedrooms. Large landscaped gardens, a bright sun loggia and a furnished patio area that provide the ideal setting to relax. Equipped with a 24-hour call system, the highly trained staff and experienced staff are always on hand to provide professional care and support.

Residents can enjoy views of the garden during mealtimes in the dining room. The chef manager ensures that all residents’ nutritional needs are met with appetising meals created by the home’s dedicated chef.

Whether residents wish to continue pursuing a favourite hobby or would like to take part in a new pastime, the activities staff work hard to ensure their needs are met. Activities such as exercise classes and games are regularly organised, and a mobile library and entertainers are often on the events calendar.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa The Lawns Care Home.

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Care Provided by The Lawns Care Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Christine Jennings (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Lawns Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


The Lawns Care Home Reviews (47)

Total of 47, showing 21-40
9.5

The Lawns Care Home has a Review Score of 9.5 (9.469) out of 10, based on 15 reviews in the last 2 years. Over all time The Lawns Care Home has 47 reviews.

Overall Experience

  • 30
  • 13
  • 2
  • 1
  • 1

Date Published

47
3
10
15
32

Review from S F (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the care received to date.

Reply from Amanda Barnes, Customer Service Adviser at The Lawns Care Home

Thank you for taking the time to leave your review, we appreciate you taking the time to leave us your comments.


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Review from Angela G (Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home provides me with great care and I feel safe, well cared for and happy.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Lawns Care Home

Thank you for your feedback. We are so happy to hear that you feel safe and well cared for at The Lawns.


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Review from I B (Resident) assisted by family/friend published on 9 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No words can express - wonderful care.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Lawns Care Home

We really appreciate your feedback, thank you for writing a review.


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Review from Mark E (Respite Resident) published on 28 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely grateful to all the staff at The Lawns for making my period of rehab (I was there for about 5 weeks) a truly lovely experience. I leave with very fond memories. I would add that the home was very caring and professional from the point at which I first made contact, “supervising" my admission
to the hospital for necessary preliminary investigations prior to my going into the home, and following up with the prescribed treatment, in liaison with external medical professionals, in an extremely thorough and dedicated way.

Reply from Amanda Barnes, Customer Service Adviser at The Lawns Care Home

Thank you for taking the time to leave your review. It is lovely to hear words like caring and professional to describe our staff. We are happy to hear that you had such a lovely experience and have such fond memories. Thank you for choosing The Lawns for your stay.


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Review from Scott D (Friend of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was recommended to the home by a friend who's father was a resident at the home. She said her dad was so happy there, his extended family. I recently found myself looking for respite care for my dad. I telephoned the home to make enquiries, the nurse who answered was so friendly and warm. She was
very helpful and listened to all my questions offering a virtual tour of the home.
When I have a date for my dad's surgery, I will contact the home again. I phoned around several homes, and The Lawns would be the only one I would choose.

Reply from Emily Wilson, Customer Services Adviser at The Lawns Care Home

Thank you for your kind words. We are looking forward to hearing from you again. Please let us know if there is anything we can do for you or your family.


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Review from John G (Son of Resident) published on 3 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When my father accepted that the time had come for him to consider residing in a care home, it caused a slight problem for the family. We obtained details of all details of care homes in the vicinity from the internet with a view of visiting each one and carrying out an assessment.
We devised a checklist
of things to be considered in making our choice, one of them was "would we be content to live there ourselves", if we were content to live there that home then became a possibility. We visited a considerable number of care homes in our search. Some of them we looked at were dire, unclean dining rooms, lounges full of bored people watching television.
We eventually whittled the list down to three care homes, the choice being left to my father as to which one he preferred.
We took my father to all three and he decided that the Lawns was the most suitable.
My father took up residence in Sept 2017 and he is very happy there. The staff are attentive and attend to his needs.

Reply from Greta Narbutaityte, Customer Adviser at The Lawns Care Home

We really appreciate you taking the time to leave us such lovely comments.


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Review from D S (Son of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found The Lawns to be a lovely place for my father.

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Review from E L (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, I find The Lawns to be a good care home as listed below. There are no major concerns to me in the care of my mother. My only criticism is that when needing some more in-depth information about my mother's condition from the nursing staff, they are often busy and away from the station and
sometimes I feel they are rushed when talking to me.

Reply from Greta Narbutaityte, Customer Adviser at The Lawns Care Home

Thank you for your feedback. We will discuss your comments with the home’s manager to help us continually improve our service.


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Review from R S (Son of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with mum's care.

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Review from Jane W (Daughter of Resident) published on 6 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Your staff are an asset to your company. We felt that our mum was being looked after by caring individuals. We also noted that staff were happy in their work which must be a reflection of good management and team leaders. We felt welcomed and very supported with Mum's care and we have no hesitation
in recommending The Lawns to others. We shall actually miss our visits to The Lawns and our meals.

Reply from Greta Narbutaityte, Customer Adviser at The Lawns Care Home

Thank you for such a lovely review. Please visit us again in the future.


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Review from S A (Nephew of Resident) published on 31 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Lawns is a lovely environment where activities are laid on most days to engage the residents.
There is good communication with the families to keep us abreast of their well being. With a good quality of food. Also, personal pride is maintained with cleanliness and hairdressing facilities.
Overall,
the package is the best in the area.

Reply from Josephine Gaupholm, Customer Adviser at The Lawns Care Home

Thank you for your review of The Lawns Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding the good communication and quality of the food. We will share all of your comments with the home's manager. The Bupa Customer Care Team


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Review from Eleanor S (Sister of Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased the care and attention my sister gets, management and staff really care about the residents.

Reply from Gabriella Mills, Customer Adviser at The Lawns Care Home

Thank you for your review of our care home The Lawns, we are pleased to hear that your sister is getting well cared for. We appreciate your comments on the homes staff and will share this with the homes manager. The Bupa Customer Care Team.


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Review from Tony B (Friend of Resident) published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend left another care home due to lack of care. I moved him to The Lawns and within 2 weeks he had improved with the care given to him.
The staff are very caring and have carried out all requests I made before his arrival at the home.
I would recommend this home to all.

Reply from Jayne Duck, Customer services administrator at The Lawns Care Home

Thank you for your review. I'm so glad to learn that your friends health has improved while been in our care and hope that this continues to improve and that he is happy. You must have peace of mind knowing that he is well cared for.


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Review from Maz B (Sister of Resident) published on 11 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have seen 15 care homes in the Chelmsford area and only one other matched the criteria and excellence we were looking for. Fabulous place. Clean, lovely staff and nothing negative at all.

Reply from Emily Wilson, Customer Service Administrator at The Lawns Care Home

Thank you for your lovely feedback, I am so pleased you are happy with this care home and their staff. The Bupa Customer Care Team.


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Review from Keith P (Resident) published on 26 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the 5th time I have been here. I can recommend anyone without any reservation. Staff food and the accommodation are excellent.

Reply from Lydia Waller, Customer Service Administrator at The Lawns Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Thomas J (Resident) published on 20 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came for respite- excellent care.

Reply from Lydia Waller, Customer Service Administrator at The Lawns Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from S D (Sister of Resident) published on 3 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister's care was excellent, she was treated by all staff with sympathy and love, especially when her needs were more pressing.
I feel that in her final years she was comfortable and happy.

Reply from Rose Pickering, Customer Service Administrator at The Lawns Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Catherine (Daughter of Resident) published on 13 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

The Home could not act in a way to reduce Mum's anxiety which lead to a significant increase in toilet requests. Response to this was poor and did not promote her dignity. Specifically she at times lacked enough to drink causing exacerbation of known problems. I did not feel happy while she was in their
care because highlighting problems did not solve them. She had to be found another home.

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Review from K B (Daughter-in-law of Resident) published on 5 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law a terminal cancer patient, helped with meds via ice-cream (thank you so much) and pushed for a morphine drip very much needed. Would have liked gentler movements when changing but very kind people all in all. Thank you all for listening and your patience and thinking outside the box.
He was very appreciative of everything, thank you all.

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Review from Helen T (Granddaughter of Resident) published on 27 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent professional care given to my nan, the staff are amazing! Thanks to nurses & HCA's that cared, smiled, respected her dignity and ensured her needs were met, the cleaners & housekeepers who kept the place spotlessly clean & beautifully folded her washing, the kitchen staff who produced wonderful
meals and were always helpful, the welcoming receptionist that smiled, the jolly, helpful maintenance man who was friendly & cared, the events coordinater with such imaginative ideas, the kind talented hairdresser who always made Nan feel good about herself and the organised efficient management team who genuinely cared not only for Nan but for us as a family.
My Nan was so happy in the care of such dedicated and compassionate staff.
We as a family have no hesitation in recommending this beautiful care home, first class service always delivered with a smile :-)

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Current Review Score: 9.5 (9.469)

Overview of Review Score

The Review Score of 9.5 (9.469) out of 10 for The Lawns Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.469 for The Lawns Care Home is calculated as follows: ( (119 Excellents x 5) + (37 Goods x 4) + (12 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 177 Ratings = 4.469

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Lawns Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Feb 2025

Nestled in a quiet residential spot not far from the centre of Chelmsford, The Lawns welcomes anyone in need of nursing or residential care. We also offer support for those living with a physical disability.


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