Barchester Leonard Lodge Care Home

Roxwell Gardens, Hutton, Brentwood CM13 1AQ
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9.8 104 Reviews
Leonard Lodge is set in a tranquil area at the back of the Hutton Poplars Estate, yet only half a mile from Shenfield town centre. Care workers provide first-class 24-hour nursing care alongside expert care for people with dementia in their Memory Lane Community. They also offer convalescent and intermediate care.

A team of highly qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality, organised activities and regular physiotherapy sessions for residents.

The team believe they're ideally suited to meet your needs now and in the future to ensure you get the most from your retirement years.
... Read more
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Care Provided by Barchester Leonard Lodge Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Fiona Crickmore (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for Barchester Leonard Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,700

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
  • (these prices are only a guideline, please contact Barchester Leonard Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Leonard Lodge Care Home Reviews (104)

Total of 104, showing 1-20
9.8

Barchester Leonard Lodge Care Home has a Review Score of 9.8 (9.750) out of 10, based on 21 reviews in the last 2 years. Over all time Barchester Leonard Lodge Care Home has 104 reviews.

Overall Experience

  • 83
  • 19
  • 2
  • 0
  • 0

Date Published

104
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9
21
83

Review from Chris M (Brother of Resident) published on 7 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My eldest Sister 78 who sadly has dementia came into Leonard Lodge on January the 17th 2025 initially for 4 weeks respite care . She is now a permanent resident and has now been in there care for 10 weeks. I cannot praise Leonard Lodge enough. All the staff , management team , facilities , rooms , entertainment
& activities ,decor , furniture are superb Top Class . My Sister is a different person after just a short time in residence and is now very happy and contented in her new home. It is a big decision to put your loved one into full time care but would recommend Leonard Lodge in Brentwood to anyone on that journey. My wife and are who are my Sisters full POA for both catagories live 10 minutes away from Leonard Lodge and we sleep easy at night knowing my Sister is getting top class care 24/7 . The staff keep you fully informed if there are any concerns and they deal with things very efficiently . I understand a high tech spa pool is currently being added to improve the facilities

Reply from Fiona Crickmore, General Manager at Barchester Leonard Lodge Care Home

Thank you for your feedback, it is a pleasure having your sister as part of our family at Leonard Lodge. I will ensure your lovely feedback is shared to all of the staffing team.


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Review from S H (Respite Resident) published on 27 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful caring staff.

Reply from Fiona Crickmore, General Manager at Barchester Leonard Lodge Care Home

Thank you for your feedback, we will ensure all feedback is relayed to staff.


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Review from I W (Son of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to put Dad into respite at very short notice and Leonard Lodge Care Home came to the family rescue.
All the staff on Memory Lane have made Dad feel very welcome, he settled into the home really quickly,
this was helped by the carers and staff being so friendly but very professional in the
way they go about looking after him and all the residents, not to mention family members of the residents.
I cannot say a bad word about anything to do with Leonard Lodge, we are all very happy.

Reply from Fiona Crickmore, General Manager at Barchester Leonard Lodge Care Home

Thank you your feedback and lovely words regarding our staff on Memory Lane. Your kind words will be shared with the team.


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Review from J P (Wife of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is extremely physically disabled and has vascular dementia. He's been a resident in Barchester Leonard Lodge Care Home for thirteen months where he's received efficient, kind and compassionate care from all the staff. The carers and nurses are friendly and approachable if I have any queries
or concerns. Always supportive. My husband can join in very few activities but when he's able he's encouraged by the excellent team of activity ladies. He appears content, enjoys the companionship of the staff and eats well - never complains! This all gives me peace of mind. Thank you.

Reply from Fiona Crickmore, General Manager at Barchester Leonard Lodge Care Home

Thank you for your feedback and your kind words. I will ensure this is passed to staff.


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Review from N G (Daughter of Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the home for four years, she is very happy. The staff treat her with dignity. The staff are very friendly, a lot of them wave and smile at my mum as they pass her room, as she is bed-bound. Mum really enjoys the food, especially the homemade cakes and a cup of tea, at tea time.

Reply from Fiona Crickmore, General Manager at Barchester Leonard Lodge Care Home

Thank you for your feedback; I have passed your positive comments on to all staff.


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Review from G G (Daughter of Resident) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Barchester Leonard Lodge Care Home in the nursing care section for two years. During that time, she has been well looked after and is very fond of many of the staff. When our family visit, we are always welcomed and enjoy a friendly chat with her carers. We feel if there are any
concerns we can raise these with the nursing team or management.
There are organised activities that she likes to participate in and now and again she has enjoyed outings in the minibus.
Mum says she enjoys the food (it always looks good). She likes to be helped to the garden when the weather is nice. It's a lovely, peaceful area where she can enjoy the flowers, birds and fresh air with other residents she has become friends with. If the weather is bad there are areas within the home she can enjoy outside of her own room.

Reply from Fiona Crickmore, General Manager at Barchester Leonard Lodge Care Home

Thank you for your feedback, I will ensure all staff are aware of your positive comments.


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Review from Tessa J (Wife of Resident) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to Leonard Lodge a month ago and so far I have been very impressed with the care he is given. He is always clean and well-groomed. The staff are kind and willing to listen to any concerns. Nothing is too much trouble for them. He settled down surprisingly quickly and his mental
state has actually improved. The activities team work hard to provide a variety of events throughout the week and encourage relatives to participate. This keeps the residents stimulated. In addition, they provide occasional outings in the minibus to suitable venues.

Reply from Fiona Crickmore, General Manager at Barchester Leonard Lodge Care Home

Thank you for your feedback, I will ensure staff receive your positive comments.


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Review from Elisabeth M (Daughter of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has received great care and has been well looked after ever since he arrived at Leonard Lodge. The staff are very considerate and caring and they work very hard. They try to keep the staff consistent as much as possible , so the residents feel secure and comfortable, being familiar with those
who are looking after them. There are a whole range of activities during every week, but not at weekends, and those who are more fit and able can spend time in the garden and go on trips in the minibus. There are also activities which are aimed to include relatives and friends, who are always made welcome and offered care and support too.

Reply from Fiona Crickmore, General Manager at Barchester Leonard Lodge Care Home

Thank you for your feedback, we value all feedback given and will ensure to pass this on to staff.


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Review from Jane W (Daughter of Resident) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the care and efficiency of all the staff, good communication over Mum's care and support with any concerns.
The manager is polite and has a passion for dementia which requires specialist understanding of a very complex and upsetting illness.
The office staff have been helpful
and I have felt my concerns have been listened to and actioned.
The chef did Mum a lovely tea for her 95th and I know she was touched by this.
The activities are varied and Mum has been encouraged to join in, although she cannot remember, she obviously has a good rapport with staff.

Reply from Fiona Crickmore, General Manager at Barchester Leonard Lodge Care Home

Thank you for your lovely feedback, we will ensure that all staff receive this valued feedback.


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Review from Chris K (Husband of Resident) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After careful research including talking to management, friends and relations of previous residents and visiting, we moved my wife into Memory Lane. I have found that the management team through all the nurses, carers, entertainers and all the other support staff that look after the residents and their
needs are working to a very high standard. I cannot praise them high enough for the high standards they attain and the level of care and friendliness they give to all including friends and relations of residents. Very well done and keep up the excellent work.

Reply from Fiona Crickmore, General Manager at Barchester Leonard Lodge Care Home

Thank you for your lovely comments and feedback, I will ensure that all the staff are informed of your comments.


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Review from A R (Son of Resident) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is well looked after. She seems generally happy and contented. Staff are friendly and attentive and are very patient, especially when dealing with residents who have dementia. There are always plenty of activities taking place.

Reply from Fiona Crickmore, General Manager at Barchester Leonard Lodge Care Home

Thank you for your feedback, I will ensure your comments are passed on to all staff.


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Review from David E (Cousin of Resident) published on 28 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I brought my cousin to Leonard Lodge Care Home from her home in another area, where I had arranged for her daily care for four years after she had been deemed to have lost capacity.
I chose Leonard Lodge Care Home because my aunt had at one time been cared for on the first floor of the home, and I
had seen first-hand the care that was given. Another key reason for my decision was the proximity of the home to my own place of residence.
I find the staff who work on Memory Lane at Leonard Lodge to be very kind and helpful to residents, and their general care of them and the preparation of clients for their day to be exceptionally good.
My cousin’s happiness is of paramount importance to me. I know from asking her about her life at Leonard Lodge that she is comfortable staying at The Lodge. I can also see from my own visits that she has happily settled on Memory Lane.

Reply from Fiona Crickmore, General Manager at Barchester Leonard Lodge Care Home

Thank you for your feedback and the lovely comments, which I will pass on to the staff on Memory Lane.


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Review from K S (Daughter of Resident) published on 28 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, I would recommend this care home. The staff are approachable, helpful and friendly, and I feel that my mother is in a safe place and being well cared for. Relatives and friends are able to visit at any time, which has definitely helped my mother to settle into a different way of life and means
that she still feels connected with her family. As a team, I would say that the staff work well together and try their very best to accommodate the individual needs of the residents.

Reply from Fiona Crickmore, General Manager at Barchester Leonard Lodge Care Home

Thank you for your feedback; it is lovely to hear that your mother has settled in well.


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Review from Debra H (Daughter of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are grateful for the end-of-life care Mum received. Staff were accommodating with Mum's needs, caring and friendly. Mum was unable to utilise the facilities as she was bedbound but Mum was made comfortable, pain-free and encouraged and assisted with food/drinks. As frequent visitors, we witnessed
card and board games between residents/visitors and gatherings of people in the garden - it was nice, summery weather. Everyone we encountered, staff, residents and visitors, seemed to be happy. Barchester Leonard Lodge Care Home is a happy place. Well done all.

Reply from Fiona Crickmore, General Manager at Barchester Leonard Lodge Care Home

Thank you for your feedback and your lovely comments. It was a pleasure to care for your mother.


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Review from Gary F (Son of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Leonard Lodge for the past nine months. The care and respect shown to both Mum and myself have been fantastic given my mum's previous experience in her former "home", which I would not prefix with the very important word "care". Mum is made very comfortable and recognises all the
staff, with whom she responds positively. I could not wish for better peace of mind for her, and it is a great comfort to the family.

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Review from Karen S (Daughter of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not ask or be happier for the care my mum receives at Barchester Leonard Lodge Care Home. All the staff, from the management to the laundry, are attentive and caring to every one of my mum's needs. They look after her so well and treat her with the caring dignity she deserves.
Would I recommend
this service provider to anyone else? Yes, 200%!

Reply from Fiona Crickmore, General Manager at Barchester Leonard Lodge Care Home

Thank you for your feedback and lovely words. Your comments will be passed on to all staff.


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Review from B S (Husband of Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been very well looked after and is a happy resident of the care home. The staff are caring. considerate and understand the needs of residents and relatives.

Reply from Fiona Crickmore, General Manager at Barchester Leonard Lodge Care Home

Thank you for your feedback, we take all feedback seriously. Thank you for your kind words, I will ensure all staff are informed of your comments.


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Review from Diane B (Sister of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy to visit my brother in this lovely home. Without exception, all the carers treat my brother and every other resident with kindness and respect. This allows all to regain their dignity, something so important to elderly people especially. They have lost their independence through
age or infirmity after a lifetime of achievement and fruitful life. There are plenty of opportunities to engage with other residents during the weekly activity programme. In his own words, my brother says he feels safe here.

Reply from Fiona Crickmore, General Manager at Barchester Leonard Lodge Care Home

Thank you for your lovely feedback. I will ensure all staff are informed of your kind words.


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Review from Frederick G (Husband of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the care my wife has from all staff. I thank you all for my wife's care for the last few months of her life.

Reply from Fiona Crickmore, General Manager at Barchester Leonard Lodge Care Home

Thank you for your feedback and kind words. I will ensure all staff receive your comments.


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Review from Pauline U (Sister of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found that the service, help and care my sister has received has been outstanding from all the staff without exception.

Reply from Fiona Crickmore, General Manager at Barchester Leonard Lodge Care Home

Thank you for your feedback and lovely comments, I will ensure these are passed to our dedicated team.


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Current Review Score: 9.8 (9.750)

Overview of Review Score

The Review Score of 9.8 (9.750) out of 10 for Barchester Leonard Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Barchester Leonard Lodge Care Home is calculated as follows: ( (192 Excellents x 5) + (50 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 248 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Leonard Lodge Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

Top 20 Large Care Home Groups 2025

Recipient: Barchester Healthcare Ltd

Date: Friday 31 Jan 2025 More details

Top 20 Large Care Home Groups 2024

Recipient: Barchester Healthcare Ltd

Date: Wednesday 31 Jan 2024 More details

Top 20 Large Care Home Groups 2023

Recipient: Barchester Healthcare Ltd

Date: Tuesday 28 Feb 2023 More details

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Meet the Team (8)

Fiona

Fiona Crickmore

Job Title: General Manager

Joined: 2021

I have worked in the care sector for many years and I have a lot of experience in managing care homes.

I love working for Barchester and leading the team at Leonard Lodge in the care and support of residents to provide a quality service that meets their individual needs. We have a lovely home and a fantastic team.

At Leonard Lodge, we are creating a community that is as homely, happy and active as possible. Striving to make sure the residents are leading interesting fulfilled lives is at the centre of our aims here at Leonard Lodge. We treat every resident with the care that we would want to be shown to our own families.

Please feel free to drop in for a chat and to learn more about life at Leonard Lodge.

... Read more
June

June Dube

Job Title: Head of Memory Lane Community

Joined: 2001

I started working at Leonard Lodge in 2001 and this year will receive my 20-year Long Service Award. I commenced as a registered nurse and moved into the Unit Managers position in January 2002.

As well as being an RGN I am also a qualified Mental Health Nurse. My keen interest in dementia care means that I work very closely with relatives and health care professionals to ensure that we are providing the very best personalised care for each of our residents.

... Read more
Zheira

Zheira Decena

Job Title: Nurse

Joined: 2021

hello, My name is Zheira and I am a registered nurse here at Leonard Lodge.

Lynn

Lynn Amiri

Job Title: Activities Co-ordinator

Joined: 2007

My name is Lynn and I lead the Activities Team here at Leonard Lodge.

Since working at Leonard Lodge I have dedicated myself to ensuring that each of our residents can continue to partake in the hobbies that they have enjoyed for years. It is important that all of the residents here have access to life enriching, fun and social activities.

The whole home supports my team and I to organise activities, events and entertainment tailored to every residents preferences, abilities and needs. Each year we have a fantastically full calendar, and we look forward to the future when we can invite the families of residents to join us in the home again.

I am married with two children and two rather annoying rescue cats. I lived in Italy for a number of years and love all Italian food, especially when somebody else cooks it for me! I love to read, especially crime novels. I am a regular theatre goer with a passion for musicals. I like to sing and dance (albeit badly!).

... Read more
Angela

Angela Rayment

Job Title: Activities Assistant

Joined: 2022

Hello, My name is Angela and I am part of the activities team here at Leonard Lodge.

Sheree

Sheree Wright

Job Title: Administrator

Joined: 2016

I have worked in the care sector as a Nursing Home Administrator for the past ten years. I very much enjoy working in an environment where we can make a difference - each and every one of us - to our resident's daily life.

I worked in London for the first six years of my career as a Records Clerk with the British Medical Association. I was fortunate enough to meet Prince Charles who was our Honorary President, at a Grand Ball held in his honour. I then progressed to being the Records Officer at Gray’s Inn.

I now have a lovely granddaughter, who takes up a lot of my spare time and I wouldn't have it any other way.

... Read more
Sheila

Sheila Rogan

Job Title: Head Housekeeper

Joined: 1999

I have worked at Leonard Lodge since the doors originally opened. I started as a Laundry Assistant and have worked my way up to Head Housekeeper. I pride myself in ensuring a clean, fresh and inviting environment for residents, visitors and staff.

I have also received my 20 year Long Service Award, which was presented at our anniversary party.

... Read more
Allison

Allison Chilvers

Job Title: Volunteer

Hello, My name is Allison, my mum is a resident here and I decided to become a volunteer so I could spend time with Mum whilst also supporting our residents.

I have have been busy working with the home to ensure the residents can live their best life, I have been instrumental in setting up a Leonard Lodge coffee morning which takes place every Thursday at 10 am. The coffee morning is free to attend and everyone is welcome. There is always free tea, coffee and cakes.

... Read more

Frequently Asked Questions about Barchester Leonard Lodge Care Home

What types of Care is Barchester Leonard Lodge Care Home registered for?

Older Person Care, Dementia, Respite Care & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Leonard Lodge Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Barchester Leonard Lodge Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Barchester Leonard Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Leonard Lodge Care Home to the centre of Brentwood?

2.0 mile(s) as the crow flies, distance by road may be significantly further.