This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
Barchester Leonard Lodge Care Home has a Review Score of 9.7 (9.742) out of 10, based on 20 reviews in the last 2 years. Over all time Barchester Leonard Lodge Care Home has 103 reviews.
Review from R C (Son of Resident) published on 20 March 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Fiona Crickmore, General Manager at Barchester Leonard Lodge Care Home
Thank you for your lovely words, we very much enjoyed your dads stay with us and look forward to seeing you all again soon.
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Review from M K (Brother of Resident) published on 22 December 2022
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Overall Experience
5.0 out of 5
Reply from Michael Kenny, CRM at Barchester Leonard Lodge Care Home
Thank you for taking the time to leave us a review, your comments and feedback mean a great deal to us at Leonard Lodge.
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Review from R C (Husband of Resident) published on 13 September 2022
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4.0 out of 5
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Review from B C (Wife of Resident) published on 6 September 2022
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Overall Experience
3.0 out of 5
Reply from Fiona Crickmore, General Manager at Barchester Leonard Lodge Care Home
Thank you for your review. We take all feedback seriously to enable Leonard Lodge to constantly improve. I acknowledge your concerns, please accept my apologies. Rest assured that management has an open door policy and is available for you to express your concerns in more detail at your convenience.
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Review from T R (Daughter of Resident) published on 4 November 2021
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5.0 out of 5
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Review from C R (Brother of Resident) published on 4 November 2021
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5.0 out of 5
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Review from L P (Daughter of Resident) published on 7 October 2021
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5.0 out of 5
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Review from K T (Daughter of Resident) published on 9 July 2021
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5.0 out of 5
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Review from Dennise F (Niece of Resident) published on 21 June 2021
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5.0 out of 5
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Review from Jacqui W (Daughter of Resident) published on 21 May 2021
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5.0 out of 5
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Review from Jacqui A (Daughter of Resident) published on 13 May 2021
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5.0 out of 5
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Review from J M (Daughter of Resident) published on 30 April 2021
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5.0 out of 5
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Review from A L (Daughter of Resident) published on 22 March 2021
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5.0 out of 5
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Review from P M (Wife of Resident) published on 22 March 2021
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4.0 out of 5
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Review from David B (Son of Resident) published on 28 January 2021
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5.0 out of 5
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Review from J B (Husband of Resident) published on 28 January 2021
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5.0 out of 5
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Review from Jennie V (Wife of Resident) published on 17 December 2020
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Mihaela Munteanu, General Manager at Barchester Leonard Lodge Care Home
Dear Jennie, thank you very much for taking the time to publish us a review for Leonard Lodge. This means a lot to the staff.
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Review from Sheree M (Niece of Resident) published on 18 November 2020
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5.0 out of 5
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Review from M M (Son of Resident) published on 14 October 2020
Submitted via Postal Card •
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5.0 out of 5
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Review from Gary M (Son of Resident) published on 25 September 2020
Submitted via Postal Card •
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5.0 out of 5
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The Review Score of 9.7 (9.742) out of 10 for Barchester Leonard Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.742 for Barchester Leonard Lodge Care Home is calculated as follows: ( (181 Excellents x 5) + (49 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 236 Ratings = 4.742
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Leonard Lodge Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 Feb 2019
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Job Title: General Manager
Joined: 2021
I have worked in the care sector for many years and I have a lot of experience in managing care homes.
I love working for Barchester and leading the team at Leonard Lodge in the care and support of residents to provide a quality service that meets their individual needs. We have a lovely home and a fantastic team.
At Leonard Lodge, we are creating a community that is as homely, happy and active as possible. Striving to make sure the residents are leading interesting fulfilled lives is at the centre of our aims here at Leonard Lodge. We treat every resident with the care that we would want to be shown to our own families.
Please feel free to drop in for a chat and to learn more about life at Leonard Lodge.
Job Title: Head of Memory Lane Community
Joined: 2001
I started working at Leonard Lodge in 2001 and this year will receive my 20-year Long Service Award. I commenced as a registered nurse and moved into the Unit Managers position in January 2002.
As well as being an RGN I am also a qualified Mental Health Nurse. My keen interest in dementia care means that I work very closely with relatives and health care professionals to ensure that we are providing the very best personalised care for each of our residents.
Job Title: Nurse
Joined: 2021
hello, My name is Zheira and I am a registered nurse here at Leonard Lodge.
Job Title: Activities Co-ordinator
Joined: 2007
My name is Lynn and I lead the Activities Team here at Leonard Lodge.
Since working at Leonard Lodge I have dedicated myself to ensuring that each of our residents can continue to partake in the hobbies that they have enjoyed for years. It is important that all of the residents here have access to life enriching, fun and social activities.
The whole home supports my team and I to organise activities, events and entertainment tailored to every residents preferences, abilities and needs. Each year we have a fantastically full calendar, and we look forward to the future when we can invite the families of residents to join us in the home again.
I am married with two children and two rather annoying rescue cats. I lived in Italy for a number of years and love all Italian food, especially when somebody else cooks it for me! I love to read, especially crime novels. I am a regular theatre goer with a passion for musicals. I like to sing and dance (albeit badly!).
Job Title: Activities Assistant
Joined: 2022
Hello, My name is Angela and I am part of the activities team here at Leonard Lodge.
Job Title: Administrator
Joined: 2016
I have worked in the care sector as a Nursing Home Administrator for the past ten years. I very much enjoy working in an environment where we can make a difference - each and every one of us - to our resident's daily life.
I worked in London for the first six years of my career as a Records Clerk with the British Medical Association. I was fortunate enough to meet Prince Charles who was our Honorary President, at a Grand Ball held in his honour. I then progressed to being the Records Officer at Gray’s Inn.
I now have a lovely granddaughter, who takes up a lot of my spare time and I wouldn't have it any other way.
Job Title: Head Housekeeper
Joined: 1999
I have worked at Leonard Lodge since the doors originally opened. I started as a Laundry Assistant and have worked my way up to Head Housekeeper. I pride myself in ensuring a clean, fresh and inviting environment for residents, visitors and staff.
I have also received my 20 year Long Service Award, which was presented at our anniversary party.
Job Title: Volunteer
Hello, My name is Allison, my mum is a resident here and I decided to become a volunteer so I could spend time with Mum whilst also supporting our residents.
I have have been busy working with the home to ensure the residents can live their best life, I have been instrumental in setting up a Leonard Lodge coffee morning which takes place every Thursday at 10 am. The coffee morning is free to attend and everyone is welcome. There is always free tea, coffee and cakes.
