Barchester Leonard Lodge Care Home

Roxwell Gardens, Hutton, Brentwood CM13 1AQ
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9.8 104 Reviews
  • Barchester Leonard Lodge Care Home, Brentwood
Leonard Lodge is set in a tranquil area at the back of the Hutton Poplars Estate, yet only half a mile from Shenfield town centre. Care workers provide first-class 24-hour nursing care alongside expert care for people with dementia in their Memory Lane Community. They also offer convalescent and intermediate care.

A team of highly qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality, organised activities and regular physiotherapy sessions for residents.

The team believe they're ideally suited to meet your needs now and in the future to ensure you get the most from your retirement years.

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Care Provided by Barchester Leonard Lodge Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Fiona Crickmore (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for Barchester Leonard Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,700

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
  • (these prices are only a guideline, please contact Barchester Leonard Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Leonard Lodge Care Home Reviews (104)

Total of 104, showing 21-40
9.8

Barchester Leonard Lodge Care Home has a Review Score of 9.8 (9.750) out of 10, based on 21 reviews in the last 2 years. Over all time Barchester Leonard Lodge Care Home has 104 reviews.

Overall Experience

  • 83
  • 19
  • 2
  • 0
  • 0

Date Published

104
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9
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83

Review from Alison C (Regular Volunteer) published on 25 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a volunteer with the activities department at Leonard Lodge Care Home for two years so I have seen first-hand how well they care for and support the residents and their families day in and day out. The home is very comfortable and homely and it has a warm and friendly atmosphere. The staff
work tirelessly to provide a positive experience for all the residents and it’s a privilege to be a part of such a dedicated community of caregivers.

Reply from Fiona Crickmore, General Manager at Barchester Leonard Lodge Care Home

Thank you for the lovely comments. The staff at Leonard Lodge work extremely hard and are very caring. Thank you for all of your support at Leonard Lodge, it makes such a difference to the resident's day.


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Review from R C (Son of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had a wonderful stay. He did not want to leave after a 7 week's respite break. Will certainly come back!

Reply from Fiona Crickmore, General Manager at Barchester Leonard Lodge Care Home

Thank you for your lovely words, we very much enjoyed your dads stay with us and look forward to seeing you all again soon.


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Review from M K (Brother of Resident) published on 22 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good staff.
Look after my brother well.

Reply from Michael Kenny, CRM at Barchester Leonard Lodge Care Home

Thank you for taking the time to leave us a review, your comments and feedback mean a great deal to us at Leonard Lodge.


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Review from R C (Husband of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of care provided for my wife is very positive. The carers are both professional and caring and do their very best to provide a safe and comfortable environment for my dear wife during her battle with dementia.

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Review from B C (Wife of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband became a resident at Leonard Lodge in January 2020. When the manager left and Covid came then everything changed. In June 2020 I was told my husband was at end of life, but he is still with us! He is never out of bed and does not eat and it is heartbreaking to see, that he has no life he
only exists. I appreciate the last years have been difficult for everybody but fees have changed and I don't get value for money, he is not shaved regularly, hair is not washed or trimmed. I realise staff is a problem and they do their best. Perhaps if management paid themselves less and staff more recruitment might be easier.

Reply from Fiona Crickmore, General Manager at Barchester Leonard Lodge Care Home

Thank you for your review. We take all feedback seriously to enable Leonard Lodge to constantly improve. I acknowledge your concerns, please accept my apologies. Rest assured that management has an open door policy and is available for you to express your concerns in more detail at your convenience.


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Review from T R (Daughter of Resident) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We love Leonard Lodge. Mum has been here for over 5 years now. We are so grateful for the care you are showing to my mum.
Thank you.

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Review from C R (Brother of Resident) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I have visited my brother at Leonard Lodge I have found the staff and facilities very helpful. Extremely clean rooms and seating areas. It has given myself and my family great peace of mind to know that he receives twenty-four hours of cover every day. May I say since coming to Leonard Lodge
he has gained weight and eats all food provided.

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Review from L P (Daughter of Resident) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in the care home for two and a quarter years and at all times I have found management/carers and all staff to be mindful of the dignity, privacy and care of all people in their care. Covid has not made life easy and staff have gone the extra mile to keep me in touch with mum's health and
well-being at all times. She had covid and survived it and is putting on weight but her legs are failing her now but she is ok in herself, happy and content.

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Review from K T (Daughter of Resident) published on 9 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been welcomed into the home from day one. The staff are fabulous, I cannot say one thing that I have been unhappy about. Dad is extremely well cared for and I know he feels happy and secure.

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Review from Dennise F (Niece of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle is so happy since he settled into Leonard Lodge. I know because I always ask him if he’s happy and he tells me he loves his room, the garden, he loves the food and he loves the staff, he says what more could he want. He is 97 and as a family it was the best decision we made knowing in his last
years he is in the best place he could be, getting the best care. What more could you want for a world war veteran!

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Review from Jacqui W (Daughter of Resident) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother moved into Barchester Leonard Lodge she has been extremely happy. The staff are very friendly and efficient and helpful. Nothing is too much trouble. I feel very confident with the way the home is run. I would highly recommend this home to anyone.
Also, the activities are very good.

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Review from Jacqui A (Daughter of Resident) published on 13 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Leonard Lodge has been amazing with my Mum. She took a little time to settle but the staff were fantastic encouraging and helping her. Mum has now been there two years and is happy and always enjoyed getting her hair done. The staff have made sure that the routines and care continued during covid even
though she could not get her hair done her nails were painted as she loved that too. Her hair has been done again by the visiting hairdresser this week and the staff sent me a photo of my Mum with her new hairstyle. She looks so happy. I really appreciate all the staff at Leonard Lodge. They get to know the families and take an interest in the family member. I am so grateful for the care and kindness of this Nursing care home from nursing staff and administrative staff. Thank you to them all.

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Review from J M (Daughter of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In very challenging circumstances and times (Dad being very poorly and Covid restrictions) the staff were very supportive and welcoming. Dad entered the home in January and we were unable to visit. However, the staff were very good at keeping us informed of Dad's progress, always making time to update
us during many calls. Since visiting has started I have been able to see all the facilities and care. Very good.

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Review from A L (Daughter of Resident) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Leonard Lodge staff and management are brilliant, always kept updated on things. The house is clean. My mum is always cared for. The staff are very polite and helpful. Very happy!

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Review from P M (Wife of Resident) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident for 15-months. He was very difficult and aggressive when he went into the home, but staff coped well with his behaviour. He contracted Covid, was admitted to hospital, then I was told he was end of life on discharged back to the home. They nursed him brilliantly, and he
recovered. I am very grateful to them.

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Review from David B (Son of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family are very happy with the care that my father is receiving. The staff are kind and compassionate and are doing a great job in the current circumstances given the Coronavirus. We would have no hesitation in recommending Leonard Lodge.

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Review from J B (Husband of Resident) published on 28 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at Leonard Lodge for more than three years. During that time, the care for her has been brilliant.

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Review from Jennie V (Wife of Resident) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff are very caring to my husband also to me. They are looking after my husband very well, and nothing is too much trouble. Staff are very friendly and caring.
The management is excellent, and I have never been worried to leave my husband at Leonard Lodge.
Leonard Lodge has been recommended
to us, and I am very happy with the decision made.

Reply from Mihaela Munteanu, General Manager at Barchester Leonard Lodge Care Home

Dear Jennie, thank you very much for taking the time to publish us a review for Leonard Lodge. This means a lot to the staff.


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Review from Sheree M (Niece of Resident) published on 18 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With my uncle being ready for discharge from the hospital on Sunday, the manager, deputy and administrators at Leonard Lodge all worked tirelessly to facilities his safe admission. At 97-years-old, he was no longer safe at home with four care package visits per day, and we as a family, have peace of
mind he is safe and well cared for. My uncle has settled in well and like his clean, comfortable surroundings and is very much enjoying home-cooked food. It has only been one week, but he has settled in and loved by all the staff. Thank you for making a hard time easier.

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Review from M M (Son of Resident) published on 14 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found everything great, but a shame she can't get her hair done.
All staff great.

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Current Review Score: 9.8 (9.750)

Overview of Review Score

The Review Score of 9.8 (9.750) out of 10 for Barchester Leonard Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Barchester Leonard Lodge Care Home is calculated as follows: ( (192 Excellents x 5) + (50 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 248 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Leonard Lodge Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (8)

Fiona

Fiona Crickmore

Job Title: General Manager

Joined: 2021

I have worked in the care sector for many years and I have a lot of experience in managing care homes.


I love working for Barchester and leading the team at Leonard Lodge in the care and support of residents to provide a quality service that meets their individual needs. We have a lovely home and a fantastic team.


At Leonard Lodge, we are creating a community that is as homely, happy and active as possible. Striving to make sure the residents are leading interesting fulfilled lives is at the centre of our aims here at Leonard Lodge. We treat every resident with the care that we would want to be shown to our own families.


Please feel free to drop in for a chat and to learn more about life at Leonard Lodge.


June

June Dube

Job Title: Head of Memory Lane Community

Joined: 2001

I started working at Leonard Lodge in 2001 and this year will receive my 20-year Long Service Award. I commenced as a registered nurse and moved into the Unit Managers position in January 2002.


As well as being an RGN I am also a qualified Mental Health Nurse. My keen interest in dementia care means that I work very closely with relatives and health care professionals to ensure that we are providing the very best personalised care for each of our residents.


Zheira

Zheira Decena

Job Title: Nurse

Joined: 2021

hello, My name is Zheira and I am a registered nurse here at Leonard Lodge.


Lynn

Lynn Amiri

Job Title: Activities Co-ordinator

Joined: 2007

My name is Lynn and I lead the Activities Team here at Leonard Lodge.


Since working at Leonard Lodge I have dedicated myself to ensuring that each of our residents can continue to partake in the hobbies that they have enjoyed for years. It is important that all of the residents here have access to life enriching, fun and social activities.


The whole home supports my team and I to organise activities, events and entertainment tailored to every residents preferences, abilities and needs. Each year we have a fantastically full calendar, and we look forward to the future when we can invite the families of residents to join us in the home again.


I am married with two children and two rather annoying rescue cats. I lived in Italy for a number of years and love all Italian food, especially when somebody else cooks it for me! I love to read, especially crime novels. I am a regular theatre goer with a passion for musicals. I like to sing and dance (albeit badly!).


Angela

Angela Rayment

Job Title: Activities Assistant

Joined: 2022

Hello, My name is Angela and I am part of the activities team here at Leonard Lodge.


Sheree

Sheree Wright

Job Title: Administrator

Joined: 2016

I have worked in the care sector as a Nursing Home Administrator for the past ten years. I very much enjoy working in an environment where we can make a difference - each and every one of us - to our resident's daily life.


I worked in London for the first six years of my career as a Records Clerk with the British Medical Association. I was fortunate enough to meet Prince Charles who was our Honorary President, at a Grand Ball held in his honour. I then progressed to being the Records Officer at Gray’s Inn.


I now have a lovely granddaughter, who takes up a lot of my spare time and I wouldn't have it any other way.


Sheila

Sheila Rogan

Job Title: Head Housekeeper

Joined: 1999

I have worked at Leonard Lodge since the doors originally opened. I started as a Laundry Assistant and have worked my way up to Head Housekeeper. I pride myself in ensuring a clean, fresh and inviting environment for residents, visitors and staff.


I have also received my 20 year Long Service Award, which was presented at our anniversary party.


Allison

Allison Chilvers

Job Title: Volunteer

Hello, My name is Allison, my mum is a resident here and I decided to become a volunteer so I could spend time with Mum whilst also supporting our residents.


I have have been busy working with the home to ensure the residents can live their best life, I have been instrumental in setting up a Leonard Lodge coffee morning which takes place every Thursday at 10 am. The coffee morning is free to attend and everyone is welcome. There is always free tea, coffee and cakes.