Review from Frances H (Daughter of Resident) published on 25 September 2019
Submitted via Website • Report

Overall Experience

My Mother lived at Little Holland Hall for the last 2 years of her life following a severe stroke. The staff always treated Mum with such kindness, respect, love and care and the standard of care was exceptional. Mum had a lovely room, light airy and clean with a lovely view (of the lake) and we were

encouraged to make it very homely with Mum's pictures on the wall. The close proximity of the sea to Little Holland Hall was also a huge bonus as we were able to push Mum's wheelchair along by the seafront which she really enjoyed.

As a family, we were so pleased that we chose Little Holland Hall and send a huge thank you to all the staff for their fantastic care.

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Review from Alan G (Son of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience

Very warm and welcoming staff. As a residential facility and it's distance from my mother's acquaintances, I felt that the facility was not best suited to my mother's need.
Decor of the room was poor and view depressing for any long term stay.

Reply from Samantha Debenham, Personal Assistant at Little Holland Hall

Thank you for taking the time to write a review and for your positive scores regarding the overall standard at Little Holland Hall, including the facilities, cleanliness of the home and the food and drink offering. We would also like to thank you for your ‘Excellent’ scores for the management, staff and care and support. We are sorry to hear that the home did not meet your mother’s needs. Your feedback is very much appreciated - we welcome feedback that will allow us to make any necessary improvements to improving the environment of the home for residents in our care. We are pleased to say that the home is currently undergoing some modernisation at this time, including to the bedrooms. Thanks again for your comments and should you have any further questions please don’t hesitate to contact us.

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Review from Mary H (Sister of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience

My sister and I visited our brother in Little Holland Hall yesterday for the first time. As soon as I entered the front door I could feel the homely, welcoming atmosphere. My brother's room is very homely and he is obviously relaxed and at ease with his situation. He can now swallow his food, attributed

to the caring, encouragement of staff. Not knowing what my Sister in Law pays for his care, I cannot really put an excellent yet for value for money. I look forward to visiting again soon. In a word.....impressive!

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Review from Dorothy W (Sister of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience

This was my first visit, visiting my brother. I was pleasantly surprised to see how well he looked and how well he was being looked after. The home was warm and clean and the staff were friendly and helpful. On this visit I couldn't fault it - Thank you.

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Review from C M (Sister of Resident) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience

My sister was a resident of Little Holland Hall for the last year of her life. When admitted from the hospital for end of life care, her anticipated span was a maximum of 3 months. Thanks to the excellent care of Little Holland Hall she improved to be able to live a further year. We were always made

to feel welcome and my sister, although bedridden, was always clean, comfortable and happy with her care.
The last months of my sister's care was helped by the fantastic staff. We were kept informed of her condition and able to phone at any time for updates.
Little Holland Hall has a home from home feel and laughter is heard from various directions, this made visiting a pleasure.
All the staff were efficient and we would like to say a huge thank you.

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Review from Sarah H (Friend of Resident) published on 1 May 2019
Submitted via Website • Report

Overall Experience

The staff are friendly and lovely. There is one staff member that is amazing with my friend, he loves her. Some of the food that is served when I have been didn’t look very nice but staff are always happy to change it if he doesn’t like it.

Reply from Samantha Debenham, Personal Assistant at Little Holland Hall

Thank you for your feedback regarding your visit to Little Holland Hall. We are very pleased to know that you feel that the staff are all so friendly and that your friend has a special connection with one staff member in particular.
We are also delighted to see that you find our services, care and facilities excellent and that you would be likely to recommend the home.
We are sorry to hear that you feel that some of the food did not always look very attractive. We have recently put a lot of effort into improving our dining experience, to ensure that we are able to cater for all dietary requirements and preferences. As you have found, on the rare occasion that a resident does not like their meal, we are always more than happy to replace it with an alternative.
We are always grateful for feedback, positive or negative, in order that we can continually work to improve our service. Once again, thank you for taking the time to pass on your comments.
At Little Holland Hall we have an open door policy and you are always welcome to visit and discuss any concerns you have with the management team.

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Review from M M (Wife of Resident) published on 18 March 2019
Submitted via Postal Card • Report

Overall Experience

My husband was here for 2 days before needing to return to hospital. During this very short time his care at Little Holland Hall was everything we would have wanted for him from a nursing home.
The staff were caring, friendly as were the management. Facilities were lovely and the meals and his safety

were the same.
Sadly he was unable to return here. Thank you all.

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Review from John B (Son of Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident for 6 weeks. She is adjusting well, with encouragement from staff to participate. We are waiting for a financial assessment from Social Services which will confirm costs. Mum is well fed, well cared for in a very safe environment. An abundance of cheerful staff who are

knowledgeable, helpful and friendly. Management is always available with sage advice. A good "home from home" for my mother.

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Review from Eileen H (Resident) assisted by family/friend published on 11 December 2018
Submitted via Postal Card • Report

Overall Experience

Lack of regular showering after five weeks stay.

Reply from Amy Wilson, AD at Little Holland Hall

Thank you for your recent feedback regarding Little Holland Hall. We are delighted to see that you found many aspects of our service excellent, including treating residents with dignity and our care support. It is also very pleasing to know that you would be extremely likely to recommend our service to others.

Thank you also for your comments regarding the showering facilities at the home.

As part of our continual program of service improvement at Little Holland Hall, we have recently had a shower room installed. Unfortunately, due to a delay in the build, there was a period of time when residents were not able to use the facility and this included the time your partner was with us.

Whilst we understand that your partner prefers a shower, every opportunity is given for residents to have a bath, ensuring that high levels of personal hygiene will always be maintained.

At Little Holland Hall we have an open door policy, and you are always welcome to visit and take a look at the new facilities that are now available.

We are always grateful for feedback, positive or negative, in order that we can continually work to improve our service. Once again, thank you for taking the time to pass on your comments.

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Review from V C (Friend of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience

Having for the last four months regularly visited the care home, I have been very satisfied with the standard of care my friend has received. The rooms are clean and pleasant and facilities good. I have witnessed genuine caring concern from all the staff from management down. Highly recommended.

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Review from Sandra D (Daughter of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience

My family's experience with this care facility was very reassuring. After discovering that my father's disease C J D was terminal, I was relieved that his needs were met with genuine care and dignity. This has bee none of the saddest moments in my life but the load was lightened by the exemplary professionalism

by the wonderful staff during his final days.

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Review from Nicola M (Daughter of Resident) published on 10 July 2018
Submitted via Website • Report

Overall Experience

My Mum has been a resident at this home for some time and I feel totally confident and have absolutely no concerns about the quality and care she receives. I know they truly have her best interests at heart and treat her with the care and dignity I would hope and she deserves.
The management and staff

are approachable, caring and friendly, and I feel lucky to have found such a place for my gentle, sweet Mum.

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Review from Brian H (Resident) assisted by family/friend published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience

Excellent care, very friendly and kind staff.

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Review from Susan H (Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience

Excellent care, very friendly, kind staff.

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Review from David O (Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience

Overall good experience, Room clean and tidy. Excellent, caring staff. Food good although not always as hot as I would have liked. Possibly could do with better segregation from noisy neighbours.

Reply from Amy Wilson, AD at Little Holland Hall

Thank you for your overall positive comments and scores for the care and support we provide at Little Holland Hall; we are grateful for your constructive feedback. We are sorry to hear that the food offering did not meet your expectations. The equipment we serve the meals from should ensure both the plates and the meal itself are of an adequate temperature. We will of course review this with the team and make improvements where possible. With regards to the noise, we understand that the home manager offered you a different room during your stay to try and resolve this; however should you wish to discuss any of these points further or have any questions on a future stay then please do not hesitate to speak to a member of staff or the home manager. We are glad that you had a good experience at Little Holland Hall and appreciate all of your comments.

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Review from M A T (Nephew of Resident) assisted by family/friend published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience

The care and love given to my aunt was above and beyond the call of duty. The medical backup supported the care given by the daycare staff.
The facilities are of a very high standard. Our whole family cannot speak highly enough of Little Holland Hall. My aunt always felt safe and well cared for. Thank

you, Little Holland Hall.

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Review from Gary P (Son of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience

Care home suggestions by the hospice provided us with Little Holland Hall. It was the first and only home we visited. It proved to be absolutely perfect. From the initial assessment of dad and subsequent visit and tour of the home, it just felt perfect. Indeed there could not have been a more caring,

peaceful environment for our dad to spend his final days.
We will be forever grateful to all the staff at Little Holland Hall for their help during his stay and for all their support at the end and beyond. My sister and I wish you well for the future and continue to provide the highest level of care we both witnessed.

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Review from Clare K (Daughter of Resident) published on 2 January 2018
Submitted via Website • Report

Overall Experience

My mother was a resident for 3 years following a stroke; unable to walk or eat, she continued to smile and enjoy living. This is partly due to the love and concern that was always shown to her. We have nothing but admiration for all the staff, the management team, the nurses, the carers, the cleaners,

the laundry lady, the handyman all of whom were warm friendly and understanding. At the end, her death in the home was peaceful and there was no sense of having to hurry to empty the room. All of this has made her passing easier. I shall miss my regular visits to the home where I was always made welcome. Some would say that the rooms themselves are a bit like hospital rooms, not luxurious but need to remember that this is a nursing home where there is always expert nursing care available 24 hours a day, not merely a residential home. I would say that the quality of the nursing and the care is far more important. I will always remember my mother's last years there with gratitude.

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Review from F K (Husband of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience

My wife was only in Little Holland Hall for eight months during which time she was extremely well cared for. They have a lovely garden which we used from time to time in the summer months. Our family were kept updated with her needs and requirements. During my wife's last few days the staff were so

kind to myself and my family and went out of their way to help and support us. My wife was treated with kindness and her dignity was always at the top of their list when caring for her.

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Review from R C (Son of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience

My mother was discharged from hospital into palliative end of life care in January, to Little Holland Hall. At that time her life expectancy was 4-6 weeks and she was refusing solid or liquid nutrients. After some weeks of further deterioration, her condition stabilised and she started to accept liquid

nutrients and even small amounts of solid food. Unfortunately, her dementia has advanced but she remains stable and comfortable (although fading). I attribute her continued existence to the wonderful care and kindness she has received since her arrival at Little Holland Hall and the wonderful carers who have made her feel very comfortable and dignified at all times. I cannot thank Little Holland Hall enough for extending my mother's time with us.

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Little Holland Hall

Care Provided by Little Holland Hall

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Funding & Fees Guide for Little Holland Hall

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