Little Holland Hall Care Home is thrilled to welcome visitors. Visitors are encouraged to visit their loved ones at their convenience; dedicated team members are always available to greet them with a warm welcome.
Little Holland Hall Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.
Little Holland Hall has a Review Score of 8.7 (8.717) out of 10, based on 4 reviews in the last 2 years. Over all time Little Holland Hall has 54 reviews.
Review from Malcolm C (Wife of Resident) published on 18 October 2017
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Review from Alan W (Son of Resident) published on 23 May 2017
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Review from Maureen M (Aunt of Resident) published on 18 April 2017
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Review from B H (Resident) assisted by family/friend published on 28 March 2017
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Review from Anne M (Daughter of Resident) published on 16 March 2017
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Review from Sharon K (Daughter of Resident) published on 19 January 2017
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Review from Lesley H (Daughter of Resident) published on 17 November 2016
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Review from Ines M (Daughter of Resident) published on 20 October 2016
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Review from Albert H (Husband of Resident) published on 12 October 2016
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Reply from Samantha Debenham, Marketing Support Administrator at Little Holland Hall
Thank you, Albert, for your comments, we are really pleased that you are satisfied with the care your wife receives at Little Holland Hall and with the standard of the home. With regards to the staffing levels, as we have discussed a full dependency analysis is carried out for each resident, which is then used to plan staff deployment accordingly to make sure care is safe and appropriate for all residents at the home, twenty-four hours a day, seven days a week. We do take your concerns and feedback seriously and would like to thank you for taking the time to share your views.
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Review from Colin E (Son of Resident) published on 6 September 2016
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Review from Christabel F (Partner of Resident) published on 11 August 2016
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Review from John S (Brother of Resident) published on 11 July 2016
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Review from N W (Power of Attorney of Resident) published on 19 April 2016
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Review from M R (Daughter of Resident) published on 10 March 2016
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The Review Score of 8.7 (8.717) out of 10 for Little Holland Hall is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.9 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.854 for Little Holland Hall is calculated as follows: ( (35 Excellents x 5) + (6 Goods x 4) ) ÷ 41 Ratings = 4.854
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.863 Points relating to the number of positive Reviews for Little Holland Hall is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2. 4 Positive Reviews ÷ 8.2 = 0.488
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 1 Jan 2020
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