Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
Manor Lodge has a Review Score of 9.9 (9.874) out of 10, based on 48 reviews in the last 2 years. Over all time Manor Lodge has 133 reviews.
Review from Claire S (Niece of Resident) published on 9 April 2025
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Review from P T (Son of Resident) published on 21 March 2025
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Reply from Karla Smith, Home Manager at Manor Lodge
We are so grateful for you spending the time to leave such lovely words for us. It was our pleasure to be able to support mum and be able to see her blossom. We look forward to seeing mum at some our our monthly events.
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Review from J D (Daughter of Resident) published on 19 March 2025
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Reply from Karla Smith, Home Manager at Manor Lodge
Thank you for your lovely review, it means so much to us all here at Manor Lodge that you, and your family are happy with our consistent care and activities. It is a pleasure to be able to support Mum.
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Review from S E (Daughter of Resident) published on 6 March 2025
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Reply from Karla Smith, Home Manager at Manor Lodge
Thank you for taking the time to write such a heartwarming review, we are so pleased to hear that the kindness, respectfulness and responsiveness of colleagues have shown through and mum has made great improvement.
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Review from C G (Husband of Resident) published on 29 January 2025
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Reply from Karla Smith, Home Manager at Manor Lodge
Thank you very much for taking the time to leave us feedback about your experience.
At Manor Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from R G (Relative of Resident) published on 14 January 2025
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Reply from Karla Smith, Reviews Team at Manor Lodge
Thank you so much for spending the time to write such lovely words we are so pleased that colleagues have helped make the journey into Manor Lodge such a positive experience.
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Review from Dave J (Friend of Resident) published on 7 January 2025
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Reply from Karla Smith, Reviews Team at Manor Lodge
Thank you for taking the time to leave us feedback about your experience. At Manor Lodge Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high-quality care.
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Review from Julie F (Daughter-in-law of Resident) published on 23 December 2024
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Reply from Reviews Team, Reviews Team at Manor Lodge
Thank you very much for taking the time to leave us a review, it is so lovely to get such heartfelt feedback. It was a pleasure to be able to have your mother-in-law with us and will always be part of our Manor Lodge family.
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Review from Tricia C (Daughter of Resident) published on 21 November 2024
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Reply from Reviews Team, Reviews Team at Manor Lodge
Thank you very much for taking the time to leave us feedback about your experience. At Manor Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from Lisa M (Daughter of Resident) published on 20 November 2024
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Reply from Reviews Team, Reviews Team at Manor Lodge
Hi, thank you very much for taking the time to leave us feedback about your experience. At Manor Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from Ruth W (Daughter of Resident) published on 8 November 2024
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Reply from Karla Smith, Reviews Team at Manor Lodge
What a lovely review. Thank you so much for spending the time to write such lovely words. We think you, Mum and of course Koda as part of the Manor family, and we are so happy that mum has perked up. Thank you again.
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Review from Maggie B (Daughter of Resident) published on 11 October 2024
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Reply from Karla Smith, Reviews Team at Manor Lodge
Thank you very much for taking the time to leave us feedback about your experience. What a lovely review. Thank you so much for spending the time to write such lovely words. We think of you and Mum as part of our Manor family, and we are so happy that you are happy. Thank you again.
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Review from V F (Niece of Resident) published on 1 October 2024
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Reply from Karla Smith, Reviews Team at Manor Lodge
We are so grateful for you spending the time to leave this touching review. It is lovely that you have spoken about all colleagues knowing his back story it is so important to really get to know each resident individually. Your uncle is a great character.
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Review from D E (Son of Resident) published on 1 October 2024
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Reply from Karla Smith, Reviews Team at Manor Lodge
Here at Manor Lodge, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for leaving us a review, it means a lot.
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Review from Rachel M (Daughter-in-law of Resident) published on 1 October 2024
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Reply from Karla Smith, Reviews Team at Manor Lodge
Thank you very much for taking the time to leave us feedback about your experience. We are touched that you wrote such lovely things, and we are very grateful. We are really looking forward to having her with us again next year.
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Review from Julie S (Daughter of Resident) published on 12 September 2024
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Reply from Karla Smith, Reviews Team at Manor Lodge
Thank you so much for such a lovely review. We always strive to provide outstanding care. We are so pleased to hear that the friendliness of the staff makes you feel welcome and that Mum enjoyed the food and a glass of wine at meal times.
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Review from Gillian R (Daughter of Resident) published on 30 July 2024
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Reply from Karla Smith, Reviews Team at Manor Lodge
Thank you for this glowing review, we are so happy that you feel that all of the staff and facilities are at this high standard. It is always very humbling to hear such lovely praise from friends and family. We will be sure to pass on your wonderful feedback to the team as they always appreciate positive praise.
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Review from B S (Daughter of Resident) published on 28 July 2024
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Reply from Karla Smith, Reviews Team at Manor Lodge
Thank you for your five-star review. The staff here at Manor Lodge are very happy to hear that their warm and friendly manner is appreciated and Mum is enjoying social activities every day.
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Review from Paul F (Son of Resident) published on 23 July 2024
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Reply from Karla Smith, Reviews Team at Manor Lodge
Thank you very much for taking the time to leave us a review, it is so lovely to get such brilliant feedback. At Manor Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us was a positive one.
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Review from M C (Daughter of Resident) published on 28 June 2024
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Reply from Karla Smith, Reviews Team at Manor Lodge
What a lovely and heartwarming review, thank you. We are touched by your kind words and we are so happy that Dad is no longer lonely and settled in so quickly and that you no longer have to worry about dad. We love having Dad and you as part of the Manor Lodge family.
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The Review Score of 9.9 (9.874) out of 10 for Manor Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 48 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.874 for Manor Lodge is calculated as follows: ( (497 Excellents x 5) + (61 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 563 Ratings = 4.874
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Manor Lodge is based on 48 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 48 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Sep 2024
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Date: Wednesday 21 Aug 2024 More details
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Job Title: Home Manager
I joined Care UK and Manor Lodge because Care UK has an excellent reputation nationwide, and I love the way they promote personal and professional growth of colleagues. Care UK’s values align with my person values, I love leading my team to work cohesively and help develop them to deliver outstanding and person-centred care.
As a Home manager, I believe it’s important to be honest, have integrity, empathy and being able to self-reflect and use every opportunity to learn, improve and develop. It’s also important to have great communication and listening skills and be a team player. Since being with Care UK my proudest achievement has been retaining our Outstanding quality rating, critiqued by the Care Quality Commission, with the inspector quoting “We found a care home with a strong commitment to delivering person-centred care that often exceeds the needs of the people they support.”
My favourite part of my working day is getting to chat to the residents, relatives, and colleagues; it’s great to see how well colleagues are doing and get great feedback of our home.
In my free time I enjoy being a mum and looking after my cat and dog. I love to cook for my family and friends, watch my son play football on the weekend and spend time with my family. I love visiting all my family back in Poland and I’d never say no to a cheesy rom com!