Manor Lodge

Manor Road, Chelmsford CM2 0EP
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9.9 133 Reviews
  • Manor Lodge, Chelmsford
Manor Lodge is a modern and welcoming care home in Chelmsford that delivers permanent and respite nursing, residential and dementia care.

The purpose-built home has fantastic facilities, including a café, cinema, hair salon and a little shop. It also has an in-house physiotherapy room. Through a combination of nursing care and support from a physiotherapist, the team has supported many residents in regaining their mobility and independence, improving their quality of life.

The team takes the time to get to know each resident well so they can create personalised care and lifestyle plans that are tailored to their needs and preferences. They also support residents to enjoy meaningful activities and experiences every day.

Manor Lodge is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high-quality, person-centred care to residents at the end of their life.

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Care Provided by Manor Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Maggie Ziemianska (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (120)
    • Single Rooms with ensuite Wet Room (118)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Manor Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,713
    • Self-Funded Residential Dementia Care from £1,787
    • Self-Funded Nursing Care from £1,953
    • RESPITE Self-Funded Residential Care from £1,923
    • RESPITE Self-Funded Residential Dementia Care from £1,997
    • RESPITE Self-Funded Nursing Care from £2,163

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Manor Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Manor Lodge Reviews (133)

Total of 133, showing 21-40
9.9

Manor Lodge has a Review Score of 9.9 (9.874) out of 10, based on 48 reviews in the last 2 years. Over all time Manor Lodge has 133 reviews.

Overall Experience

  • 116
  • 16
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Date Published

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Review from N C (Ex Family Member) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My ex-partner's nan was a resident of Manor Lodge for some time and the service was outstanding, we never had any concerns or any reason to worry for her during her stay. Friendly and caring staff members who go above and beyond for the residents, it's so refreshing to see. Lots of activities were offered
too which were well thought out and managed. Thank you to everyone who works at Manor Lodge, we cannot thank you enough.

Reply from Karla Smith, Reviews Team at Manor Lodge

Hi N C, thank you very much for taking the time to leave us feedback about your experience. We are so appreciative that you have left us such a wonderful review. Please do visit at any point if you would like a coffee and a chat.


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Review from P P (Grandson of Resident) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother recently passed, following being a resident for many years. The care she received during her time there was amazing. They not only cared for her but also became good friends. During her last few days, they were so caring and compassionate to not only her but also our family in what was
a very difficult time. We cannot thank them enough and they deserve the highest praise.

Reply from Karla Smith, Reviews Team at Manor Lodge

We are so appreciative that you have left us such a wonderful review. It was our pleasure to support your grandmother, she had such a great sense of humour and will be greatly missed! Please do still visit us, it would be lovely to see you for a cuppa.


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Review from Jackie D (Daughter-in-law of Resident) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been in Manor Lodge for the last 6 weeks. Everybody is so warm, kind and inviting, going out of their way to help her feel cared for and welcome.
She is settling now and starting to make friends and participate in the activities. The home are organising her favourite hobbies for
her, which is amazing.
Thank you all for everything you are doing.

Reply from Reviews Team, Reviews Team at Manor Lodge

Thank you very much for taking the time to leave us feedback about your experience. We are touched that you wrote such lovely things, and we are very grateful. It was our pleasure to support your mother-in-law and your family.


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Review from D I (Son of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The cleanliness is excellent, all the carers are very attentive and caring. My dad feels very much at home. 5-star rating from me, all the residents at Dad’s ward are friendly too, they all have a chat with me. His room is very tidy also.

Reply from Reviews Team, Reviews Team at Manor Lodge

Thank you for this lovely review, we are so happy that the cleanliness of the home is excellent and that the colleagues here are attentive, we think of both you and Dad as part of our family. We will be sure to pass on your comments to the rest of the team.


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Review from Christopher N (Son of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Manor Lodge for a two-week respite stay. We were so impressed by the level of care and attention she was given while she was there, as well as the facilities and, particularly the quality of food on offer. The team took a great interest in Mum as a person, and she was very stimulated by
the activities.
From our first meeting with the team, we were struck by their openness and understanding. We received a warm welcome on all of our visits, and we were delighted to see how happy and relaxed Mum seemed when we collected her at the end of her stay. I would recommend Manor Lodge without hesitation.

Reply from Jenny Cartwright, Reviews Team at Manor Lodge

Hi, thank you so much for leaving us such a wonderful review. We adored having your mum here at Manor Lodge she is so joyful and a pleasure to be around, we miss her and can't wait for her to come back and stay with us.


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Review from Genusha S (Daughter of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum loved Manor Lodge and remarked that she could not fault it! The staff were friendly, approachable and so kind. She enjoyed the variety of activities including making Easter hats. She made friends there and the staff were sorry to see her go after building such a lovely relationship with Mum -
which is a testament to their commitment to those they care for even over a short period of time.

Reply from Karla Smith, Reviews Team at Manor Lodge

Hi, your lovely review is so touching. It was our honour to look after your mum for her respite stay. She is such a lovely and kind lady and we miss her already.


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Review from Hazel H (Daughter of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We just wanted to say how very grateful we are for the care and compassion that the staff at Manor Lodge showed to our mum, and us, throughout her years there and particularly in her last few days of end-of-life care.
From the day that Mum moved in we knew that she would receive the best care possible
and despite her advancing dementia, she still enjoyed all of the activities and developed a genuine friendship with her carers, as did we.
The staff were incredibly supportive during Mum's last few days and treated her with dignity and love. They bent over backward to help us provide Mum with a peaceful end and took all of the stress away from a difficult few days. Their care was genuinely heartwarming and beautiful. We can honestly say that we saw the best of humanity in action. The managers should be very proud of all of their staff.
We will miss the friends that we made there and the delicious cakes that were always on offer!

Reply from Reviews Team, Reviews Team at Manor Lodge

Your lovely review is so touching. It was our honor to look after your Mum. She was a lovely and kind lady. We will always think fondly of her. Please do still pop in to see us, you became part of the family too.


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Review from Joanna H (Daughter of Resident) published on 25 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are friendly and helpful and they always acknowledge my Mother when we are walking about the home, using her name to say hello. We are listened to by the carers and the management team and problems are resolved. We are kept informed of any changes or incidences concerning my Mother and every
effort is made to maintain her cleanliness. The activities are varied and the staff seem to join in with great enthusiasm encouraging participation whenever possible. Seeing photos on social media is great. It would be nice to see more home comforts or familiar objects in the day room and the communal ‘café’ areas so that it looks less like a care home and more like a home/hotel. However, I realize this could be tricky in some areas.

Reply from Karla Smith, Reviews Team at Manor Lodge

What a lovely review. Thank you so much for spending the time to write such lovely words, we are very grateful. It is our pleasure to support your mum.


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Review from Samantha K (Daughter of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent from December until February 2024. Her time there was good. She was well cared for and felt loved, all the staff were so kind and lovely. In particular the staff on Roxwell ward, they went over and above to make her comfortable. Mum felt safe with them and they cared for her in a way that
I would have expected. Mum was in their care until the day she passed away. Thank you Manor Lodge for making my mum's last few weeks the best that anyone could have done.

Reply from Karla Smith, Reviews Team at Manor Lodge

Hi, thank you very much for taking the time to leave us feedback about your experience and your beautiful words. It was a pleasure to be part of mums journey she is missed dearly, especially by the team on Roxwell,


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Review from Liz B (Daughter of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for the care given to my dad for three weeks, whilst we were on holiday.
He was made so welcome by you all and made friends during his stay.
His being safe and cared for so well enabled us to enjoy our holiday so much more.

Reply from Karla Smith, Reviews Team at Manor Lodge

Thank you very much for taking the time to leave us feedback about your experience. It was a joy to be able to see Dad again and look after Dad for three weeks; he is such good fun and a true gentleman.


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Review from Joseph T (Husband of Resident) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Manor Lodge has been entirely positive on every level. Everyone is friendly and helpful. The environment is far better than other care homes I have visited. My wife has settled quickly and well and the staff have informed me constantly as to how she is getting on.

Reply from Karla Smith, Reviews Team at Manor Lodge

Thank you very much for taking the time to leave us feedback about your experience. We are so pleased your wife has settled in as quickly as she has, its joyful to see.


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Review from J W (Daughter of Resident) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into Manor Lodge in January, as his dementia condition was making it very difficult to manage independently. We were concerned about how he would settle in but he has now been there just over a month and is doing very well. He particularly enjoys the company of other residents in the lounge
and enjoys sharing meals with them in the dining room. He also enjoys the daily activities on offer, which include skittles, painting and watching a film in their own cinema room!
When we visit there is always a member of staff on hand if we have any queries, and they are all friendly, kind and attentive. We would definitely recommend Manor Lodge.

Reply from Karla Smith, Reviews Team at Manor Lodge

Thank you very much for such a lovely review. We are so pleased that Dad settled in well and that the Colleagues at Manor Lodge have been so friendly, kind and attentive, we will be sure to pass the comments on to the team.


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Review from A B (Son of Resident) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Manor Lodge to be very efficient and helpful. My mum is being well cared for which is a great relief for me. Manor always keeps me informed of everything going on often before my mum even tells me.

Reply from Karla Smith, Reviews Team at Manor Lodge

Thank you very much for taking the time to leave us feedback about your experience.
We are pleased to hear your experience with us is a positive one and that you are regularly updated about Mum.


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Review from John G (Nephew of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We booked our uncle in for respite care after a fall and hip replacement. He has other complex needs that require monitored medication and diet. Staff have been kind, respectful and attentive and have sought additional medical support when required. Communication between Manor Lodge and our family has
been faultless. Overall the service is excellent, it is a great relief to know that our uncle is in a safe, supportive and well-managed environment.

Reply from Karla Smith, Reviews Team at Manor Lodge

Hi John, thank you very much for taking the time to leave us feedback about your experience.
At Manor Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Barbara R (Niece of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle moved in just before Christmas and I have found the staff very kind and caring. The facilities are very good and he is being very well looked after.
I feel completely worry-free that his best interests are being catered for.

Reply from Karla Smith, Reviews Team at Manor Lodge

Hi Barbara, thank you for such lovely words regarding our colleagues and facilities, we are so pleased to hear you are worry free and your experience with us has been a positive one.


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Review from Steve G (Son of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Manor Lodge since the 11th of December. We had to arrange his stay as I had a medical procedure booked that will involve a six to eight week recovery. From the initial phone call that I made to Manor Lodge, I have found the management and staff to be very professional people, but
they have a very caring and courteous way of dealing with their clients and their families. I can honestly say that every member of staff have been wonderful to my father and to me, and whatever I have requested for him has been carried out quickly and courteously. The staff treat my father kindly and politely and nothing is too much trouble for them. Obviously I had concerns about my father going to a home, but I need not have worried, I am delighted with every aspect of my father's care. He has not yet started to get involved with the many and various daily activities, but every day the staff try to encourage him. I cannot speak highly enough of Manor Lodge, I know that my father is safe and cared for.

Reply from Karla Smith, Reviews Team at Manor Lodge

Hi Steve. Thank you very much for taking the time to leave us feedback about your experience. We are so pleased your journey with us has been a positive one.


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Review from Pam F (Daughter of Resident) published on 17 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for a month for respite care. She was made to feel very welcome as were all her visitors. The staff to residents ratio is excellent and all the staff were friendly and helpful. She was encouraged to join in all the activities and to socialise with everyone. Her room was of a
high standard. I would be very happy for her to stay again if she needs respite care in the future.

Reply from Karla Smith, Reviews Team at Manor Lodge

Hi Pam, Thank you very much for taking the time to leave us feedback about your experience.
At Manor Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from J M (Brother of Resident) published on 17 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home appears bright and clean and purposeful and recently built. Staff are plentiful, caring and helpful. Rooms are small but contain their own en-suite. There appear to be plenty of activities for residents. Relatives can come and go as they please. There are plenty of coffee and cake places. Staff
are all cheerful and appear to learn the Christian names of new residents very quickly.

Reply from Karla Smith, Reviews Team at Manor Lodge

Hi, thank you very much for taking the time to leave us feedback about your experience. It is a pleasure to look after both of your sisters.


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Review from Marion P (Daughter of Resident) published on 10 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A truly welcoming care home. From the moment one enters, one is met by warmth. It is light and spacious. All the staff are caring and receptive to any requests, either from residents or relatives. I speak from the experience of two years visiting my father, and I know that he is loved and well cared
for. As a visitor, I also feel that the care extends to us as well.

Reply from Karla Smith, Reviews Team at Manor Lodge

Hi Marion, thank you for your kind words; we really appreciate it. We are delighted to hear you are happy with the care for your father and your family at Manor Lodge.


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Review from Sue P (Daughter of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad became a resident at Manor Lodge in April 2023, he was in a very weakened state. Dad had reservations about entering the care environment but after one day said to me "I love it here and I don't want to go home". Manor Lodge gave Dad the comfort of always feeling safe, knowing help was on hand
24/7. He loved the staff who were, without exception, kind to him and I witnessed the gentleness of staff to residents when they did not know they were being observed.
As Dad's family, I had 100% peace of mind that he was being looked after.
I wouldn't hesitate to recommend Manor Lodge, I feel the staff became friends both to my dad and my family.
It's scary to place a loved one in care but if you choose Manor Lodge don't even consider they won't be cared for well, they will be.

Reply from Karla Smith, Reviews Team at Manor Lodge

Hi Sue, thank you very much for taking the time to leave us feedback about your experience. It was our absolute pleasure to be able to be part of Dad's life. We will miss him dearly.


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Current Review Score: 9.9 (9.874)

Overview of Review Score

The Review Score of 9.9 (9.874) out of 10 for Manor Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.874 for Manor Lodge is calculated as follows: ( (497 Excellents x 5) + (61 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 563 Ratings = 4.874

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Manor Lodge is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Sep 2024

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Maggie

Maggie Ziemianska

Job Title: Home Manager

I joined Care UK and Manor Lodge because Care UK has an excellent reputation nationwide, and I love the way they promote personal and professional growth of colleagues. Care UK’s values align with my person values, I love leading my team to work cohesively and help develop them to deliver outstanding and person-centred care.


As a Home manager, I believe it’s important to be honest, have integrity, empathy and being able to self-reflect and use every opportunity to learn, improve and develop. It’s also important to have great communication and listening skills and be a team player. Since being with Care UK my proudest achievement has been retaining our Outstanding quality rating, critiqued by the Care Quality Commission, with the inspector quoting “We found a care home with a strong commitment to delivering person-centred care that often exceeds the needs of the people they support.”


My favourite part of my working day is getting to chat to the residents, relatives, and colleagues; it’s great to see how well colleagues are doing and get great feedback of our home.


In my free time I enjoy being a mum and looking after my cat and dog. I love to cook for my family and friends, watch my son play football on the weekend and spend time with my family. I love visiting all my family back in Poland and I’d never say no to a cheesy rom com!