Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
Manor Lodge has a Review Score of 9.9 (9.874) out of 10, based on 48 reviews in the last 2 years. Over all time Manor Lodge has 133 reviews.
Review from Sharon B (Daughter of Resident) published on 15 November 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Reviews Team, Reviews Team at Manor Lodge
Hi Sharon, thank you for your kind words; we really appreciate it. We are delighted to hear you are happy with the care and activities at Manor Lodge.
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Review from Jane D (Daughter of Resident) published on 13 November 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
The entire staff has been exceptional in addressing our mother's needs, and their swift adjustment of her medication led to a remarkable transformation in just days. What distinguishes Manor Lodge is the unwavering commitment of their staff, who radiate happiness, friendliness, and approachability.
Knowing that our mum is in the hands of such a dedicated and compassionate team provides us with priceless peace of mind. Manor Lodge's positive impact on our family and, most importantly, on our Mum is immeasurable. Words cannot adequately express our profound gratitude.
Reply from Reviews Team, Reviews Team at Manor Lodge
Hi Jane, thank you so much for your kind words, it really does mean a lot to the full team at Manor Lodge.
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Review from Richard C (Stepson of Resident) published on 11 November 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Reviews Team, Reviews Team at Manor Lodge
Hi Richard, we are so pleased to hear your stepfather has settled very well at Manor Lodge. Thank you so much for your lovely words.
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Review from Linda A (Daughter of Resident) published on 11 November 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Reviews Team, Reviews Team at Manor Lodge
Hi Linda, thank you very much for your glowing review, it really does mean the world to us.
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Review from Linda D (Relative of Resident) published on 28 September 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Karla Smith, Karla Smith at Manor Lodge
Hi Linda thank you very much for your lovely words.
At Manor Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from G M (Granddaughter of Resident) published on 17 July 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Hannah Atherley, Reviews Team at Manor Lodge
Hi, thank you very much for taking the time to leave us feedback about your experience. At Manor Lodge, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from Rachael C (Granddaughter of Resident) published on 17 July 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Hannah Atherley, Reviews Team at Manor Lodge
Hi Rachael, thank you for rating us 5 stars and for the lovely feedback on our team.
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Review from T J (Son of Resident) published on 19 April 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Caprice Geisha, Reviews Team at Manor Lodge
Thank you very much for taking the time to leave us feedback about the home and the staff, it really does mean a lot to us. We are so glad you are happy with the level of care your mother receives at Manor Lodge.
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Review from Claire T (Daughter of Resident) published on 16 January 2023
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5.0 out of 5
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Review from A T (Grandson of Resident) published on 16 January 2023
Submitted via Postal Card •
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5.0 out of 5
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Review from Linda F (Daughter of Resident) published on 18 November 2022
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5.0 out of 5
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Review from Carol B (Daughter of Resident) published on 11 August 2022
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5.0 out of 5
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Review from Leigh M (Son of Resident) published on 13 July 2022
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5.0 out of 5
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Review from J S (Daughter of Resident) published on 30 June 2022
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5.0 out of 5
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Review from Patricia W (Friend of Resident) published on 27 June 2022
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5.0 out of 5
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Review from Chris D (Son of Resident) published on 22 June 2022
Submitted via Postal Card •
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5.0 out of 5
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Review from Barry G (Son of Resident) published on 21 June 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
My mum has challenging medical and mental needs. 2 previous homes have failed badly to meet these and have caused Mum to go into hospital 7 times in 12 months.
Manor Lodge simply have things under control through outstanding nursing and care staff, plus very professional and dedicated
We couldn't ask for more! Thank you!!
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Review from Sarah H (Relative of Resident) published on 12 June 2022
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5.0 out of 5
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Review from Charlotte P (Granddaughter of Resident) published on 12 June 2022
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5.0 out of 5
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Review from F M (Daughter of Resident) published on 20 May 2022
Submitted via Postal Card •
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5.0 out of 5
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The Review Score of 9.9 (9.874) out of 10 for Manor Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 48 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.874 for Manor Lodge is calculated as follows: ( (497 Excellents x 5) + (61 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 563 Ratings = 4.874
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Manor Lodge is based on 48 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 48 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Sep 2024
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Job Title: Home Manager
I joined Care UK and Manor Lodge because Care UK has an excellent reputation nationwide, and I love the way they promote personal and professional growth of colleagues. Care UK’s values align with my person values, I love leading my team to work cohesively and help develop them to deliver outstanding and person-centred care.
As a Home manager, I believe it’s important to be honest, have integrity, empathy and being able to self-reflect and use every opportunity to learn, improve and develop. It’s also important to have great communication and listening skills and be a team player. Since being with Care UK my proudest achievement has been retaining our Outstanding quality rating, critiqued by the Care Quality Commission, with the inspector quoting “We found a care home with a strong commitment to delivering person-centred care that often exceeds the needs of the people they support.”
My favourite part of my working day is getting to chat to the residents, relatives, and colleagues; it’s great to see how well colleagues are doing and get great feedback of our home.
In my free time I enjoy being a mum and looking after my cat and dog. I love to cook for my family and friends, watch my son play football on the weekend and spend time with my family. I love visiting all my family back in Poland and I’d never say no to a cheesy rom com!
